I have to say that dealing with Nicola Thacker has been a breath of fresh air. She has been so responsive to my enquiries and has gone above and beyond to assist me with a matter outside of her area.... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Gross negligence at Falconet Court (E1W). Left a 3rd-floor roof leak to rot the building fabric since 27 August, ignoring four separate escalations in September. Worse, they left a defunct emergency n... Ver mais
A huge thank you to Faisal Awan for sorting out our parking charges which were sent despite registering for a permit. The parking company were not being supportive but Faisal managed to resolve... Ver mais
A empresa respondeu
I’ve had such a pleasant experience with Faisal Awan (Security Officer) at White City. Faisal is always pleasant and helpful when I needed anything. Would give 10 stars if I could!
A empresa respondeu
Informações sobre a empresa
Sobre Rendall & Rittner
Escrito pela empresa
Rendall & Rittner has been at the forefront of UK residential property management since 1990. We manage around 90,000 homes, from traditional mansion blocks to large mixed-use developments and some of the country's finest prime addresses, with a people-led, technology-enabled and service-driven approach.
Why clients choose us
- 35+ years' experience as a leading UK managing agent
- Locally based teams in London and Manchester
- Regulated by RICS and accredited by The Property Institute (TPI)
- Award-winning
- Property Manager of the Year (News on the Block Property Management Awards 2025)
- Managing Agent of the Year (2024 ACE Awards)
- Trusted by RMCs, RTMs, developers, freeholders, build-to-rent & later living operators and housing associations
Informações de contacto
3,9
Bom
3 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 78% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Within a short time we were contacted…
Within a short time we were contacted by staff acknowledging our request and working towards the solution. Very good service indeed.
29 de julho de 2026
Opinião espontânea
Resposta da Rendall & Rittner
Thank you very much for your kind words! We're delighted to know that you've had such a positive experience.
Great outdoor pilates class
Great outdoor pilates class. Very satisfied. Much better than the stuffy indoor room!
29 de julho de 2026
Opinião espontânea
Resposta da Rendall & Rittner
Thank you so much for your kind words! We’re thrilled to hear that you’ve had such a positive experience.
Fawzia was amazing
Fawzia was amazing, answering enquires promptly and with accuracy. Highly recommend
27 de julho de 2026
Opinião espontânea
Resposta da Rendall & Rittner
Many thanks for your kind words! We're delighted to hear about your positive experience. We'll make sure Fawzia and the management team are informed of your feedback.
Excellent customer service
Over a long period of time I have had cause to contact Marcus Harbutt at R and R. I always find him responsive, courteous and most helpful. He gives a high level of customer service. I know when I contact Marcus my query will be answered and an outcome will be achieved. Thank you Marcus, I am most grateful.
24 de julho de 2026
Opinião espontânea
Resposta da Rendall & Rittner
Thank you for your feedback. We’re pleased to hear that Marcus was helpful, responsive and courteous and we’ll be sure to pass your kind comments on to him.
Terrible management
Terrible management. Not replying, and poor in picking up things
19 de julho de 2026
Opinião espontânea
Resposta da Rendall & Rittner
We just wanted to follow up as we haven’t yet received the additional information we requested to help us investigate your concerns. We would really like to support you in resolving this.
If you are able to share the details when convenient, we will be happy to continue looking into this for you. You can reach us at: reviews@rendallandrittner.co.uk Thank you, and we look forward to hearing from you.
Dezrene
Dezrene from the Customer Experience Team was very thorough and helpful. Thank you for the assistance.
22 de julho de 2026
Opinião espontânea
Resposta da Rendall & Rittner
Thank you very much for your kind words! We're delighted to know that you've had such a positive experience. We will ensure that this feedback is shared with Dezrene and the management team.
Idris in the customer services team was…
Idris in the customer services team was very proactive and helpful sorting out a longstanding issue with the lifts in one of our buildings. His approach was very understanding and professional. The issue was resolved within 24 hours and an engineer on site within a few hours of being advised.
22 de julho de 2026
Opinião espontânea
Resposta da Rendall & Rittner
Thank you for your kind feedback. We’re pleased to hear that Idris was proactive, helpful and professional in resolving the longstanding lift issue so quickly. It’s great to know an engineer attended promptly and the matter was resolved within 24 hours. We’ll be sure to pass your comments on to him.
Shame there isn’t a minus star rating
Shame there isn’t a minus star rating. Apart from an introductory letter and one extremely rude missive to residents from this company who are allegedly managing our building we have heard nothing; the building is falling apart, service charges haven’t been issued, the Fire Brigade keeps having to rescue people from the lift, leaks in abundance etc etc. The company ignores any emails sent to it. We’ve had some indifferent building managers before but this firm takes the biscuit. Or perhaps they’re following the landlord’s orders in which case they should act with some integrity and resign.
22 de julho de 2026
Opinião espontânea
Resposta da Rendall & Rittner
We just wanted to follow up as we haven’t yet received the additional information we requested to help us investigate your concerns. We would really like to support you in resolving this.
If you are able to share the details when convenient, we will be happy to continue looking into this for you. You can reach us at: reviews@rendallandrittner.co.uk Thank you, and we look forward to hearing from you.
Miss Fawzia Heddi 5 star service
Miss Fawzia Heddi was excellent and extremely helpful with my enquiry. She was professional, friendly, and provided clear guidance throughout the process. I really appreciated her quick responses and willingness to help. Highly recommended!
22 de julho de 2026
Opinião espontânea
Resposta da Rendall & Rittner
Thank you for your lovely feedback. We’re delighted to hear that Fawzia was professional, friendly and helpful with your enquiry, and that her clear guidance and quick responses made such a positive impression. We’ll be sure to pass your kind comments on to her.
Always a pleasure to deal with Laura .
Always a pleasure to deal with Laura .
Extremely professional and helpful at all times .
22 de julho de 2026
Opinião espontânea
Resposta da Rendall & Rittner
Many thanks for your 5* review. To ensure we pass on your compliments to the right team, could you please let us know which team or building you’re referring to.
You can either do this by updating your review or by emailing us at reviews@rendallandrittner.co.uk
Prompt helpful response and follow up
Prompt helpful response and follow up from Varshini of the Customer Experience Team ensured this customer had a good experience.
21 de julho de 2026
Opinião espontânea
Resposta da Rendall & Rittner
Many thanks for your 5* review. To ensure we pass on your compliments to the right team, could you please let us know which team or building you’re referring to.
You can either do this by updating your review or by emailing us at reviews@rendallandrittner.co.uk
Jessica in Credit Control
Jessica in Credit Control has been very professional and helpful whereas her colleagues in Customer Experience have been left wanting! R&R may want to consider receiving payments via credit card and or debit card in an endeavour to expedite matters!
21 de julho de 2026
Opinião espontânea
Resposta da Rendall & Rittner
Thank you for your feedback. We’re pleased to hear that Jessica in Credit Control was professional and helpful, and we’ll be sure to pass your kind comments on to her.
We’re sorry to hear that your experience with our Customer Experience team did not meet expectations. We also appreciate your suggestion regarding card payments and will share this with the relevant team for consideration.
Ana at Caspian Wharf
Cannot believe how Ana at Caspian Wharf Concierge has remained in the role for years with no improvement in professionalism or customer care, despite many complaints from residents to her managers over the years.
Ana has a reputation for being rude and dismissive across the development. She shows no respect for residents’ personal boundaries and often behaves as though she is to exercise authority rather than ‘be there to help’ – please remind her that she does not run the place and that mutual respect is the key.
Everyone else on the Caspian Wharf onsite team is friendly, which makes her incompetence stand out even more. Across many encounters with her, I rarely feel comfortable or welcome. She refused to take responsibility and claimed to be too busy to do her job when matters were brought to her. A passive-aggressive manner is not appropriate for a front desk role, and she falls far below the standard expected of a concierge service.
This raises concerns about the R&R’s management and employee supervision.
20 de julho de 2026
Opinião espontânea
Resposta da Rendall & Rittner
We have requested some further information from you to help us progress this matter. We look forward to hearing from you shortly.
£12.4k service charge bill again this year
They sent a service charge bill of £12,400 payable in a month for work that needs a section 20. They did the section 20 so badly last year they had to withdraw it and are supposed to be doing it again. They haven’t provided audited annual service charge accounts since 2021. They send these bills out at 4.30pm on Friday and then put their out of office on. Terrible company. Do NOT recommend
17 de julho de 2026
Opinião espontânea
Resposta da Rendall & Rittner
We just wanted to follow up as we haven’t yet received the additional information we requested to help us investigate your concerns. We would really like to support you in resolving this.
If you are able to share the details when convenient, we will be happy to continue looking into this for you. You can reach us at: reviews@rendallandrittner.co.uk Thank you, and we look forward to hearing from you.
Really helpful
16 de julho de 2026
Opinião espontânea
Resposta da Rendall & Rittner
Thank you so much for your kind words! We’re thrilled to hear that you’ve had such a positive experience.
To ensure we pass on your compliments to the right team, could you please let us know which team or building you’re referring to either by updating your review or emailing us at reviews@rendallandrittner.co.uk
Rob Gowland ⭐️⭐️⭐️⭐️⭐️
Rob Gowland is super efficient and helped me with my query in the best possible way - I found him professional, very responsive, and knowledgeable - a real pleasure to deal with!
16 de julho de 2026
Opinião espontânea
Resposta da Rendall & Rittner
Thank you for your wonderful feedback. We’re delighted to hear that Rob Gowland was efficient, professional, responsive and knowledgeable in helping with your query.
We’ll be sure to pass your kind comments on to him.
Fantastic Team Heron.
I would like to extend my thanks and appreciation to The Heron team. I have been living here for 3 years and have fantastic service from everyone. The Heron Club is brilliant and I often organise large company events on the terrace. The concierge, service and maintenance teams are great. Always friendly and keen to help. Well done Team Heron.
16 de julho de 2026
Opinião espontânea
Resposta da Rendall & Rittner
Thank you for the 5-star review for The Heron onsite team. We really appreciate your feedback and are pleased to see such a positive rating.
The Heron review
The Heron team is absolutely wonderful, they are always welcoming and warm. They seem like family away from home and I would definitely recommend the Heron for anyone looking for a home in central London
16 de julho de 2026
Opinião espontânea
Resposta da Rendall & Rittner
Thank you for your lovely feedback. We’re delighted to hear that The Heron team have made you feel so welcome and supported, and that they feel like a family away from home. We truly appreciate your recommendation.
Great staffs from the Heron
Staffs from the Heron are very friendly
16 de julho de 2026
Opinião espontânea
Resposta da Rendall & Rittner
Many thanks for your kind words! We're delighted to hear about your positive experience. We'll make sure the staff and the management team are informed of your feedback.
Thank you so much for Fayo help for the…
Thank you so much for Fayo help for the assistance.
Very appreciated.
Best regards,
16 de julho de 2026
Opinião espontânea
Resposta da Rendall & Rittner
Thank you so much for your kind words! We’re thrilled to hear that you’ve had such a positive experience with Fayo.
We will ensure that this feedback is shared with Fayo and the management team.
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