Rendall & Rittner Opiniões 

3220
•
TrustScore: 4 em 5

3,9

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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I have to say that dealing with Nicola Thacker has been a breath of fresh air. She has been so responsive to my enquiries and has gone above and beyond to assist me with a matter outside of her area.... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Gross negligence at Falconet Court (E1W). Left a 3rd-floor roof leak to rot the building fabric since 27 August, ignoring four separate escalations in September. Worse, they left a defunct emergency n... Ver mais

Classificada 5 em 5 estrelas

A huge thank you to Faisal Awan for sorting out our parking charges which were sent despite registering for a permit. The parking company were not being supportive but Faisal managed to resolve... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I’ve had such a pleasant experience with Faisal Awan (Security Officer) at White City. Faisal is always pleasant and helpful when I needed anything. Would give 10 stars if I could!

A empresa respondeu

Informações sobre a empresa

  1. Empresa gestora de propriedades

Sobre Rendall & Rittner

Escrito pela empresa

Rendall & Rittner has been at the forefront of UK residential property management since 1990. We manage around 90,000 homes, from traditional mansion blocks to large mixed-use developments and some of the country's finest prime addresses, with a people-led, technology-enabled and service-driven approach.

Why clients choose us

  • 35+ years' experience as a leading UK managing agent
  • Locally based teams in London and Manchester
  • Regulated by RICS and accredited by The Property Institute (TPI)
  • Award-winning
    • Property Manager of the Year (News on the Block Property Management Awards 2025)
    • Managing Agent of the Year (2024 ACE Awards)
  • Trusted by RMCs, RTMs, developers, freeholders, build-to-rent & later living operators and housing associations

Informações de contacto

3,9

Bom

TrustScore: 4 em 5

3 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 79% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,9

Todas as opiniões

(3220)

587 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Thank you so much for Fayo help for the…

Thank you so much for Fayo help for the assistance.

Very appreciated.

Best regards,

16 de julho de 2026
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Resposta da Rendall & Rittner

Thank you so much for your kind words! We’re thrilled to hear that you’ve had such a positive experience with Fayo.

We will ensure that this feedback is shared with Fayo and the management team.

Classificada 5 em 5 estrelas

it was very nice speaking to sachin…

it was very nice speaking to sachin first time there was someone in your office who was great help

16 de julho de 2026
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Resposta da Rendall & Rittner

Thank you for your feedback. We’re pleased to hear that speaking with Sachin was such a positive experience and that he was able to help. We’ll be sure to pass your kind comments on to him.

Classificada 5 em 5 estrelas

Concierge excellent Service - Maria and Asha

Few months ago we moved to Stanmore Place and had some issues with pigeons droppings from our above flat so we reported to Concierge. Maria and Asha were so helpful and assured us that they will contact the owner of above flat and will definitely resolve this issue. Just within a week Asha and Maria contacted the owner of the flat and arranged for the contractor to put pigeon spikes etc and resolved the ongoing issues today. We are very thankful to all Concierge Staff especially Maria and Asha who are always very supportive and helpful along with the Estate Manager Katrina and Kristina as well. We very happy at Stanmore Place and with the services the concierge staffs are always happily helping us out.
Again our special thanks to Asha and Maria at Stanmore Place concierge for providing 5* services.

15 de julho de 2026
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Resposta da Rendall & Rittner

Thank you for your wonderful feedback. We’re delighted to hear that Maria and Asha were so helpful in resolving the issue promptly, and that the concierge team, along with Katrina and Kristina, have made you feel well supported at Stanmore Place.

We’ll be sure to pass your special thanks on to Asha, Maria and the wider team for their 5-star service.

Classificada 5 em 5 estrelas

On Thursday 28th May 2026

On Thursday 28th May 2026, I contacted the transfer department team to chase the management pack that was supposed to have been sent to me by email, but never arrived.

Ameera Hassan, answered the phone, I explained the issue and told her that it was urgent. She reassured me that she would do everything she could to email me the pack immediately. She stayed on the line until I received the email and help me check the contents.
She was very helpful, pleasant and professional.

Ameera, I sincerely appreciated your help that morning. Thank you.

28 de maio de 2026
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Resposta da Rendall & Rittner

Thank you for your lovely feedback. We’re delighted to hear that Ameera Hassan was able to assist so promptly and professionally, especially given the urgency of the management pack.

It’s great to know she stayed on the line to ensure everything was received and checked. We’ll be sure to pass your kind comments and thanks on to Ameera.

Classificada 1 em 5 estrelas

Constant mistakes and poor customer service

I sold my property 7 months ago, but am receiving repeated demands for ground rent. I spoke to them after the first demand and they promised to resolve the situation and that I wouldn’t be contacted again. I’ve now received yet another demand for even more money. You try and ring their call centre and they just say no one is available and hang up. They’re quick to send you to debt collectors for their own mistakes but not quick to answer any phone calls or resolved mistakes!

13 de julho de 2026
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Resposta da Rendall & Rittner

We’re sorry to hear about your experience and appreciate how frustrating this must be, especially after you were advised the matter would be resolved. We’d like to look into this as a priority and help ensure the records are updated correctly.

Please contact us at reviews@rendallandrittner.co.uk with your former property details and any relevant correspondence, and we’ll follow this up with the appropriate team.

Classificada 5 em 5 estrelas

Abdul at White city living is very kind…

Abdul at White city living is very kind and helpful every time i need support and help he is always there yo assist
He deserves 5 stars.

13 de julho de 2026
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Resposta da Rendall & Rittner

Thank you for your kind words. We’re pleased to hear that Abdul at White City Living has consistently been supportive and helpful whenever you’ve needed assistance. We’ll make sure your lovely feedback is passed on to him.

Classificada 1 em 5 estrelas

None-existing management

Beetham Tower Birmingham building manager by Rendall & Rittner. I published a review back winter time in reference of heating/cooling systems. The engineer came winter time the question in regards of top up with gas still not processed and nothing been done. I sent 2 enquiry to R&R over weeks ago, unfortunately no response. The temperature inside the property is 45 above 0C. I have heart problems and cannot live in this heat. I will be documenting this in case of my heart failure due to extreme conditions. I reported to R&R my health problems during winter response. The heating/cooling system was originally with in planning permission. “Building regulations already require new residential buildings, including houses, flats, student accommodation, residential care homes and children's homes, to be designed to minimise overheating.”
PS: i have sent all the information as Request and you had all the info before
PPS: This issue is well known for the R&R and the engineers was on site in February and what it needed to do is to topping with gas, however nothing been done, but the manager on site tells everyone who completed in regards of heating/ cooling system that: Nobody complains only your property has problems.

11 de julho de 2026
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Resposta da Rendall & Rittner

Thank you for coming back to us and for providing further information — we really appreciate it.

We have assigned this to the relevant team to ensure your concerns are fully investigated. They will progress this and keep you updated as we work towards a resolution.

Thank you for your patience while we look into this.

Classificada 5 em 5 estrelas

Faisal Awan has always acted promptly…

Faisal Awan has always acted promptly and efficiently with any issues that I have contacted him about.

If there has ever been a problem he has always took it on board and found a solution.

He has a friendly and professional manner.

10 de julho de 2026
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Resposta da Rendall & Rittner

Thank you for your lovely feedback. We’re pleased to hear that Faisal Awan has consistently acted promptly and efficiently, and that his friendly and professional approach has made such a positive impression. We’ll be sure to pass your kind comments on to him.

Classificada 5 em 5 estrelas

Faisal Awan was very helpful and went…

Faisal Awan was very helpful and went out of his way to communicate with a concierge to resolve the matter that was pending. Thank you for all your help. Great Service

10 de julho de 2026
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Resposta da Rendall & Rittner

Thank you for your kind feedback. We’re pleased to hear that Faisal Awan was so helpful and went out of his way to liaise with the concierge to resolve the matter. We’ll be sure to pass your thanks on to him.

Classificada 5 em 5 estrelas

R&R Residents club - great for theatre experiences

The Residents Club is a great initiative that gives access to excellent theatre nights and other events. Everything has been well organised, communication has been clear, and it's been a great way to enjoy shows that I probably wouldn't have booked otherwise. It's also a nice opportunity to meet other residents and feel more connected to the community. I've really enjoyed the events I've attended and hope the club continues to grow.

8 de julho de 2026
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Resposta da Rendall & Rittner

Thank you for your lovely feedback. We’re delighted to hear that you’re enjoying the Residents Club and the variety of events on offer. It’s great to know the events have been well organised, with clear communication, and that they’ve helped you feel more connected to the community.

We’re pleased you’ve enjoyed the experiences so far and look forward to seeing the club continue to grow

Classificada 4 em 5 estrelas

R@R Residents Club -

R@R Residents Club -This is a really good way of enjoying theatre events with a social drink first if you have time at The Century Club -Gill Dunsford sends regular updates about what s going on and is always very welcoming to new and regular attendees - thoroughly recommended

8 de julho de 2026
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Resposta da Rendall & Rittner

Thank you for your wonderful feedback. We’re delighted to hear that you’re enjoying the R&R Residents Club events.

We’ll be sure to pass your kind comments on to Gill Dunsford, and we’re pleased to know you would recommend the experience.

Classificada 5 em 5 estrelas

Amera and Julie very helpful

Amera and Julie very helpful. Once emailed sorted quickly helped me within one hour had all the paper work I needed. Super

7 de julho de 2026
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Resposta da Rendall & Rittner

Thank you for your lovely feedback. We’re pleased to hear that Amera and Julie were so helpful and able to sort everything quickly. We’ll be sure to pass your kind comments on to them.

Classificada 4 em 5 estrelas

Residents Club

I have lived in R&R managed buildings for nearly 4 years. Overall, I think the service provided is excellent. Staff are very helpful, friendly and knowledgeable. They are quick to rectify issues when they arise.

My favourite part of R&R is the Residents Club and the benefits you get. I have seen excellent shows at discounted prices, received money off meals and got free tickets to various events in London. It’s an amazing perk which I don’t think gets enough recognition.

Main downside is the service fees which seem to go up and up every year without fail. Never seem to get an in depth breakdown of where the increases are coming from.

9 de julho de 2026
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Resposta da Rendall & Rittner

Thank you for your thoughtful feedback. We’re pleased to hear you’ve had a positive experience with our team and that you’re enjoying the Residents Club benefits.

We also appreciate your comments about service charges and the need for clearer breakdowns, and will share this feedback with the relevant team.

Classificada 5 em 5 estrelas

The response is prompt and helpful

9 de julho de 2026
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Resposta da Rendall & Rittner

Thank you so much for your kind words! We’re thrilled to hear that you’ve had such a positive experience.

To ensure we pass on your compliments to the right team, could you please let us know which team or building you’re referring to either by updating your review or by emailing us at reviews@rendallandrittner.co.uk

Classificada 5 em 5 estrelas

Rendall & Rittner Residents Club…

The Rendall & Rittner Residents Club have consistently chosen great events - we really enjoyed seeing The Truth at the Apollo Theatre on the 8th July, and the drinks beforehand at the Century Club.
Gill Dunsford is a great host and does her best to get to know everyone.
Long may these events continue.

8 de julho de 2026
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Resposta da Rendall & Rittner

Thank you for your lovely feedback. We’re delighted you enjoyed the event. We’ll pass your kind comments on to Gill Dunsford and look forward to welcoming you to future Residents Club events.

Classificada 5 em 5 estrelas

Idris was very helpful

Idris was very helpful. He helped me resolve my issue promptly with in a short time

9 de julho de 2026
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Resposta da Rendall & Rittner

Thank you for your kind feedback. We’re pleased to hear that Idris was very helpful and able to resolve your issue promptly. We’ll be sure to pass your comments on to him.

Classificada 5 em 5 estrelas

Efficient and helpful

9 de julho de 2026
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Resposta da Rendall & Rittner

Thank you for your kind feedback. We’re pleased to hear you found the service efficient and helpful, and we really appreciate you taking the time to share your review.

Classificada 5 em 5 estrelas

Gill

Gill - many thanks for organising the theatre visit. Very enjoyable, well done, many thanks and look forward to the next event.
Russell

8 de julho de 2026
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Resposta da Rendall & Rittner

Thank you for your lovely feedback. We’re delighted to hear that you enjoyed the theatre visit, and we’ll be sure to pass your thanks on to Gill.

We’re glad it was such an enjoyable event and look forward to welcoming you to the next one.

Classificada 4 em 5 estrelas

It took some time for their response…

It took some time for their response but once I started to communicate with the televant team, they were very helpful and understanding.
Online system is good but works rather slow.

9 de julho de 2026
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Resposta da Rendall & Rittner

Thank you for your feedback. We’re sorry to hear there was a delay in our initial response, but we’re pleased that the relevant team were helpful and understanding once in contact.

We also appreciate your comments about the online system and will share this feedback with the team.

Classificada 5 em 5 estrelas

During my 6 years relying on this…

During my 6 years relying on this company at my present address in London, let alone the 13 years at another address, Rhys Stephens has been the most reliable, responsive and pleasant ambassador for the firm that I have encountered. He is an asset to Rendall & Rittner.

8 de julho de 2026
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Resposta da Rendall & Rittner

Many thanks for your kind words! We're delighted to hear about your positive experience. We'll make sure Rhys and the management team are informed of your feedback.

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