Having Renewafuel install our Solar Panels and Air Source heat pump was so easy. From making the initial phone call to the finished product was so easy. The people we dealt with from start to finis... Ver mais
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Renewafuel managed to fit my air source heat pump, when other companies declined or wanted me to complete changes to my loft area and hatch.
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Renewafuel recommended a Ecodan air source heatpump, which we installed in 2020. Now the compressor has failed and a replacement is not in stock. We have been living with no heat for 2 weeks so far.... Ver mais
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so the prosses from the very begging was made simple and aloud me to understand what and how things would move forward from design to install was made clear i was informed every step of the... Ver mais
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Informações sobre a empresa
Sobre Renewafuel Home Innovations Limited
Escrito pela empresa
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Why Renewafuel?
We are accredited by MCS
You can rest assured that the products we use and our workmanship are confirmed to be at a very high, and consistent standardWe are accredited by HIES
This protects; you as the consumer, the deposit that you pay and provides you with an insurance backed guarantee on the installationWe offer long term payment options
You may be eligible to spread the cost of your system between 2 and 10 years! This means that each month you would be paying off your system while also benefiting from your reduced energy bills*We offer no payments until 2024
You may be eligible for 6 months Buy Now Pay Later on all of our products - so you can have your system fitted and benefit from your energy savings a while before you settle your balance*We pride ourselves on your journey
We work very strongly from referrals and have an in house customer relations team on hand to help you at every point of the journey with us.We care about what we do!
For; our customers, our team, our community and the planet - we will do our best to make a positive impact.& If you would like any more information, please do call
0300 050 2370
*Renewafuel Home Innovations Limited, Company Registration 11358391 of Units 27 & 28 Middletons Yard, Potter Street, Worksop. S80 2FT is an Introducer Appointed Representative of Shermin Finance Limited FRN 727594. Company Registration 01276121. Registered Office Devon House, 1 Chorley New Road, Bolton BL1 4QR. Shermin Finance Limited act as a credit broker not a Lender.
Informações de contacto
Units 27 & 28 Middletons Yard, Potter Street, S80 2FT, Worksop, Reino Unido
- 0333 050 2370
- sales@renewafuel.co.uk
- www.renewafuel.co.uk
4,4
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638 opiniões
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All the people involved in my switch to…
All the people involved in my switch to renewable fuel were passionate about the air source heat pump which, in turn, installed confidence in me to stop using fossil fuels and move to a cleaner way of living. I live in an older property which presented challenges but Renewafuel we’re not deterred and worked as a team to get the job done.
8 de julho de 2024
Opinião espontânea
Resposta da Renewafuel Home Innovations Limited
Hi Susan,
It was a pleasure to provide our services to you, with your shared interest in making greener choices around your lifestyle.
We are so pleased that you had a great experience with our teams, your install did require a little more work at the design stage - but this was all worth it now that the equipment is in for you.
If you need anything further at all, please do let us know.
Thank you for your feedback,
Kind Regards
Fantastic company to work with from…
Fantastic company to work with from start to finish. From the office staff to fitters, everyone has been great, really helpful and respectful of your property. Very pleased with our air source heat pump. Looking forward to no more gas bills!
6 de julho de 2024
Opinião espontânea
Resposta da Renewafuel Home Innovations Limited
Hi Andrew,
We are so pleased to hear that you are happy with your system and expect that by now you are seeing the benefit in your energy bills - no longer paying for the less efficient heating system/.
We pride ourselves on our teams being knowledgeable and helpful, so it is great for them to have the recognition for this.
Anything at all we can help you with, please do let us know and thank you for taking the time to leave feedback,
Kind Regards
The team at Renewafuel
2 out of 3 ain’t bad
I was impressed by the sales pitch which was not a hard sell, but gelled with the research i had done. Also seemed to be good value for money. The fitting and pipework was also done well with a team of really nice blokes. The electrician then came to wire it all up and get me up and running. A slight hitch there with me needing further instruction…
However, i should have had an engineer visit before the fitting to go through what was required in terms of pipe work and disruption. This got cancelled and never rebooked, which meant i had to make aesthetic and fitting decisions on the morning of the fitting, very disruptive. The communication from the “office” was less than perfect, with requests for me to discuss things with someone and then them not callng! If this area of the business was better this business would have had 5 stars.
My advice is to insist on an engineer to walk through what work is going to happen, before it does!
10 de junho de 2024
Opinião espontânea
Resposta da Renewafuel Home Innovations Limited
Hi Allison
Thank you for taking the time to provide your feedback on our service, It is great to see that your experience with our sales team was a positive one and you were provided with sufficient information before committing to a service with Renewafuel.
I can see from the file that we have since responded to your complaint received, detailing your concern with having no walkaround prior to installation. We are able to confirm that these are not required for all installations as prior to our team turning up we conduct a very in depth survey which covers the majority of factors needed to plan the works.
In this instance, we did encounter a concern with pipework which would not be seen until the works had commenced and we had full visibility of the pipes, and we appreciate your involvement in agreeing a solution for this - and for your patience while the additional works were reviewed.
We greatly appreciate your custom and hope the system is functioning well in your home , if we can be of any further help at all, please do let us know.
Kind Regards
Hi I’ve just had A great lad called…
Hi I’ve just had A great lad called Luke guide me through the process of changing internet for my storage battery so it is now all up and running again.
The process was a bit fiddly so I couldn’t do by myself.
Cheers Luke 10/10
1 de julho de 2024
Opinião espontânea
Resposta da Renewafuel Home Innovations Limited
Hi Mr Robinson,
Thank you for leaving your feedback for the monitoring app walkthrough with Luke.
We would like you to be aware that this is not a one time call we make available to you - you are welcome to contact us should you need any further advice on the performance shown on screen / to discuss any potential enhancements that you feel could benefit your bills even more.
Again, we thank you for your feedback,
Kind Regards
The Team at Renewafuel
Very efficient job
Very efficient contractors with pleasant and hard working staff. The 3 to 4 estimated project timescale was completed in 2, despite extra complications in the retro fit
3 de junho de 2024
Opinião espontânea
Resposta da Renewafuel Home Innovations Limited
Hi Annie ,
Thank you very much for your feedback - this has been forwarded to all teams involved as it was a quite bespoke installation and we are glad that your expectations were met with the timeframe of works.
If we can help you any further at all / if you wish to discuss the system in more depth now that it has been in a while, we will be happy to assist.
Kind Regards
The team at Renewafuel
Thanks and much appreciation.ained clearly and in a…
Thanks and much appreciation
Everything explained clearly and in a pleasant manner.
Never felt under pressure. The installation was on time despite the delay in solar panels arriving 2 hours late.
As pensioners we are very pleased in the way we were treated and the clarity of the follow up calls.
Thanks to all concerned from two very satisfied customers.
29 de maio de 2024
Opinião espontânea
Resposta da Renewafuel Home Innovations Limited
Hi Mr Cole
We would firstly like to thank you for your patience on the day of installation; delays with our materials are something we do not experience often so we are very grateful that you were so understanding of this.
Your feedback is appreciated by all too, it is so great to hear you are satisfied with your system.
If we can help run through your current performance at all, please do let us know,
Kind regards
The team at Renewafuel
The company was quick
The company was quick, efficient, responsive and communicative. Our new Air Source Heat Pump system was installed in three days. There were a couple of teething issues due to the age and installation of our old oil system in concrete floors but these were resolved very quickly. The whole team was very friendly and competent.
16 de abril de 2024
Opinião espontânea
Resposta da Renewafuel Home Innovations Limited
Hi Mr Anderson,
Thank you very much for your feedback -
We were indeed met with some trickier factors when designing your system and worked very hard to overcome them, but we believe it is all worth it now that you have moved away from oil in your home, with a cleaner and more efficient heat supply in it's place.
If we can help you any further with saving more on your energy bills, please do let us know and we will be happy to have your allocated energy consultant make contact to discuss this in more depth,
Kind regards
The Team at Renewafuel
I have waited until I have seen the…
I have waited until I have seen the results and today to say I am pleased is an understatement! We now have our home being heated and all hot water from our Mitsubishi heat pump along with 10 all black solar panels and battery storage! Great to see we are no longer taking from the grid but producing electric via the panels and using from the battery in the evening and can then top up with cheap electric we’re required over night! Our experience has been great from start to finish with the head office keeping us up to date all the way and doing all paperwork required I would highly recommend.
15 de abril de 2024
Opinião espontânea
Resposta da Renewafuel Home Innovations Limited
Hi Vicki,
It has been great to design your renewable systems with you and we share your excitement about the benefits this is to bring to your home and the environment around you.
Thank you for taking the time to outline your experience with our team, we pride ourselves on the customer journey and are glad to hear that you would recommend us to others.
We look forward to seeing your referrals arrive with us through our incentive scheme, which I can see you have discussed in great depth with the office team.
If we can help you any further at all, please do let us know.
Kind Regards
avoid that company
avoid that company! I had my heating pump installed 3 years ago. I had problems with them to provide me all the nessesery documentation to be abble to recive a grant for Ofgem for installing heating pump. Few months ago I had an audit from Ofgem and they said that my EPI certificate which has been made by renewafuel before instalation is not right, the roof isolation was not enugh and they stopped my paiment. I had to make roof isolation and new EPI. Now the Ofgem decide that the old EPI certificate contained distortions regarding the quality of insulationthey reduce paiment and I have to give them money back s they paid too much. I blaim the Renewafuel and their employe for the intentional action to my detriment in completing the EPI certificate.
20 de maio de 2024
Opinião espontânea
Resposta da Renewafuel Home Innovations Limited
Hi Magdalena,
I can see from your file that your contracted installer is another company - and therefore the experience that you have outlined above covers aspects that Renewafuel are not responsible for. I will provide the details of the company responsible for your installation to you over email shortly and ask that you contact them to discuss your current situation in depth.
I apologise that we are unable to assist you further with your enquiry, but will be happy to point you in the right direction to find a solution.
Kind Regards
Renewafuel
The very patient Luke got my app up and…
The very patient Luke got my app up and running again bravo. He wants to be a superhero. So what should he be called? Renewafuel man?? Sunsynkman? He did resolve a long standing problem! My app ! Now to get the sun running too...then the solar panels might show up on the app too!
16 de maio de 2024
Opinião espontânea
Resposta da Renewafuel Home Innovations Limited
Hi Anne/Colin
Sunsynkman has a definite ring to it!
It's great that you now have access to your monitoring app and can now see the benefits of your system in real time - along with being able to compare your energy bills to pre-installation.
We are still here for any further assistance that you may need with monitoring the performance, just let us know how we can be of further assistance.
Kind Regards
Renewafuel
Excellent service
Prompt service and work was carried out very quickly. Everything was explained, no issues.
9 de maio de 2024
Opinião espontânea
Resposta da Renewafuel Home Innovations Limited
Hi Annie,
Thank you for your feedback on our service.
We aim to be efficient and informative in every case, and we are glad to hear this reflects your experience.
If we can help you any further at all, please do let us know!
Kind regards
Poor aftercare on high tech equipment
We have bought both air source heat pump and solar panels and battery storage from this company and have been satisfied by the sales team and installation of both. My problem is the aftercare given on both. Initially my thermostat was not installed and this took 1 year to get sorted after numerous calls and now my legionella programme is not working. After 3 weeks of calls to Renewafuel I am still waiting for my calls to be returned. This is not the way to operate a company. Sales is good, but aftercare is so very important on such technical equipment...
There must be companies who can carry out both parts of a business better than Renewafuel..
I feel very let down by them and will not be willing to give good feedback to friends and family wanting to update heating etc
Lawrence Andrew
30 de abril de 2024
Opinião espontânea
Resposta da Renewafuel Home Innovations Limited
Good Morning, Mr Andrew
Thank you for providing your feedback; I would like to further confirm for you that the issues you have outlined relate to your Air Source Heat Pump which falls under your signed contract with another Company.
We understand that you have spoken with them in the past where you have experienced issues with this product and have therefore advised that they are approached in this instance too as your first port of call. We can further assist you from there should you need advice on the next steps.
Your products with Renewafuel are your Solar Panels and Battery storage, and I can see that we have resolved your enquiries regarding these in the past under our contract.
We would be more than happy to discuss the process of seeking a solution with your installation company. Should this be helpful, please do call the office or respond the email sent by our team yesterday for further assistance.
Staff in office brilliant
Staff in office brilliant, some minor hiccups on installation that have now been resolved
19 de abril de 2024
Opinião espontânea
Resposta da Renewafuel Home Innovations Limited
Hi Alan,
We are glad to hear that you are over all happy with your experience with Renewafuel, specifically our office team. We have distributed this amongst them as we agree, they do great work.
Your patience has been appreciated greatly while we resolved the minor hiccups for you and we hope you are reaping the benefits of your new renewable system now that it has been installed in your home a while,
If we can help any further at all, please do let us know
Kind Regards
Renewafuel
Efficient and helpful
Everyone was efficient and helpful. I was kept informed when changes to the schedule were necessary.
The installer was very thorough and explained things clearly.
19 de abril de 2024
Opinião espontânea
Resposta da Renewafuel Home Innovations Limited
Hi Chris,
Thank you for taking the time to provide us with some feedback on your experience with Renewafuel.
Your comments are appreciated as we pride ourselves on all teams being very informative and helpful so it great for them to receive recognition.
I can see that you have now had your system installed a fair while now, so if you have any questions on the performance or any ways of generating more savings on your energy bill, please do let us know.
Kind regards
Renewafuel
Renewable Fuels - Definitely 5 Stars
Definitely 5 Stars! From our first contact through to the equipment being installed we have been highly satisfied. The member of staff who answered our first call, the representative who visited us at home, the electrician and his mate, and everybody we have spoken to on the telephone have been polite and very helpful. Renewable Fuels can definitely be recommended.
12 de abril de 2024
Opinião espontânea
Resposta da Renewafuel Home Innovations Limited
Hi Iris,
It has been a pleasure for us to speak with you throughout the whole process and we are very glad to hear that you found our teams friendly and helpful.
If we can help you any further at all with the monitoring of your system / any enhancements to save even more on your energy costs, please do let us know and we wil be happy to help.
Installation of Air Source Heat Pump and Solar Panel systems at our home in Greater Manchester
It seems as if all levels of Renewafuel staff are available, at the other end of the phone, to answer whatever technical or commercial queries customers or potential customers might have about the system that is proposed for them, from Rob Gledhill (who visited us at home to size the system to suit our individual needs), to the surveyors who assessed the specifics of the actual plant, relative to our home.
Kelly and Jody, in the office, smoothed the way for our contract to be fulfilled and arranged for the £7500 government grant to be credited to us.
The guys on site were friendly and informative and carried out the entire installation efficiently and with skill, in two long days.
We recommend Renewafuel wholeheartedly.
4 de abril de 2024
Opinião espontânea
Resposta da Renewafuel Home Innovations Limited
Hi Glynn,
Thank you very much for your in depth feedback.
I can see that since this had been posted, we have made arrangements for you to have bird protection fitted to protect your panels for the nuisances that you had noticed on your neighbours property! Smart move,
It is great to hear that the paperwork side which is usually the most daunting part was handled well by Kelly and Jody, and that your overall experience with Renewafuel is 5 stars!
If we can help you any further at all with your steps to a greener home / more energy savings, please do let us know
Kind regards
Renewafuel
Great team, great product
We are delighted with our new heatpump and radiators.
The team were fantastic. We had a visit to discuss options, a visit to carry out a heat loss survey to see if we could qualify for the boiler upgrade grant, a visit to look at how much disruption there would be and another visit to discuss new radiators and to sign the contract. There was absolutely no pressurised selling.
The installation team worked almost nonstop and kept disruption to a minimum. There was a noise coming from the pump so they came back and fixed it the next day and it is running perfectly. Thank you team.
29 de março de 2024
Opinião espontânea
Resposta da Renewafuel Home Innovations Limited
Hi Wendy,
Thank you for taking the time to outline your process with Renewafuel. Your involvement in the whole process was so valuable to us and meant that we could ensure all bases were covered before we picked up any tools.
It is good to see that the disruption was minimal, as we know removing a heating system and installing another is not a small task, so I will forward on this positive feedback to your installers who managed to contain this to the best of their ability.
If we can be of any further help in future, please do let us know.
Kind regards
respectful and careful workers
All of the attendees who were at our residence were respectful, took care where they tread and are very competent workers
29 de março de 2024
Opinião espontânea
Resposta da Renewafuel Home Innovations Limited
Dear Herbert & Venus
I was delighted to hear your kind comments on the aftercare call I am extremely happy to hear you now have a wonderful warm home and have joined the revolution into saving the planet with your new Air Source Heating and coming away from conventional Gas. We do pride ourselves on making it a seamless journey when upgrading your Heating System. Should you need anything further please do not hesitate to contact us you have been a pleasure to work with best regards from the Team here at Renewafuel Enjoy the rest of your Bank Holiday!,)
Changing to air source heat pumps musch easier than expected.
We were keen to replace our gas boiler with an air source heat pump both to help reduce our contribution to global heating and to reduce our gas and electricity costs. We know that heat pumps are the green option and are three or four times more efficient than gas boilers; clearly heat pumps are the future. We got in touch with EcoExperts who listed Renewafuel as possible local suppliers.
Our first contact with Renewafuel was with a salesman who understood the technology and provided clear advice that gave us confidence to go ahead. I had researched heat pumps and was aware that there were some companies whose experience and understanding of the technology were lacking. Renewafuel’s approach gave me confidence right from the start.
Renewafuel commissioned an independent, detailed and rigorous survey of our bungalow to assess and confirm that heat pumps would be suitable and beneficial for us. The survey took half a day to complete and cost £360. They checked the insulation of the bungalow, the heating system, the electricity supply. They produced a floor-plan so that calculations of heat losses could be estimated. The result was a 59 page report which suggested that 5 of the 11 radiators should be upgraded with larger ones so that the design temperatures for each room would be met. This would be achieved by replacing the 24kW gas boiler with an 8.5kW Mitsubishi air source heat pump.
Nevertheless, I still had sleepless nights wondering if our decision to go ahead was the right one. There are so many unfounded scare stories about changing from gas boilers to heat pumps. Two months after installation, we are just as warm as we have always been. Having changed electricity supplier to Octopus we expect our bills to reduce substantially.
Renewafuel have supported us throughout the installation and commissioning process and in claiming the Government grant of £7,500. My sleepless nights were unfounded. I can recommend them without reservation.
24 de janeiro de 2024
Opinião espontânea
Resposta da Renewafuel Home Innovations Limited
Hi Bryan,
Your feedback has been a delight to read.
Before coming to us you had a keen understanding of your home, the technology and the current strain on the environment from the less efficient heating sources.
This was very useful for all teams involved as your input allowed us to tailor this to your lifestyle as we normally would, but also to achieve your desired outcome from the system.
We are very pleased that you put in the time to fully understand your new system, rather than reading the articles online & for making additional changes such as your energy provider to further boost savings.
We expect that by this time you are already noticing the difference in your monthly bills and will be happy to assist you should you wish to further enhance your system / discuss the performance of your new equipment.
Again, thank you very much for providing so much detail in your feedback,
Kind Regards
Renewafuel
They failed to show up
They failed to show up, nor did they phone with an explanation before or afterwards.
1 de março de 2024
Opinião espontânea
Resposta da Renewafuel Home Innovations Limited
Hi Matthew
I can see that we had since returned, completed the sales process and installed a battery storage system for you.
We would be keen to catch up on the performance of this and to see how you are finding this since installation, please do let us know if this would be beneficial for you.
Kind regards
Renewafuel
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