Straightforward planning, execution and follow up.
we did have an issue with a faulty valve but this was sorted out and replaced. This was due to faulty parts rather than the work done by Renewafuel.
we now have lower fuel bills and a lovely warm home.

The sales process was very professional, yet they were very careful to ensure that their product was right for our needs. Installation was trouble free, the guys were polite and very clean.

I had a air source heatpump installed in November 2025 I should have known things wouldn't run smoothly when the sub contractor that renewafuel used thought he knew better than the design team and was going to install the equipment in a area that wasn't sufficient to allow air flow but I point blank refused as I remembered what the surveyor said ( accordingly this was renewafuels no 1 installer ). When the installation was complete I had a visit from a renewafuel representative who noticed a few valves and taps that hadn't been fitted the installer had to return to put this right , also they forgot to put a blanking cover over the hole in the wall from my original boiler which they had removed and forgot to clip the pipework from the plumbing in the attic down to the radiators only one floor as we live in a bungalow ( as already mentioned no 1 installer ). Also there were a couple of things that were not correct and renewafuel said they would sort them. As of today these are still outstanding as when they are supposed to come they cancel and when you text them or email them they don't reply. This is one review I didn't want to leave but after nearly 3 months I feel I dont have a choice.
Would i recommend renewafuel to anybody I'm afraid the answer is "NO"

A 3 day install turns into 3 months and continuing.
It looks like all they are interested in is getting the £7500 government grant and whatever your contribution is ( in our case over £6500 ).

16/04/2026

Having had the reply from renewafuel below I contacted them yet again I gave them the job number ect to prove it was a review about a genuine install and that's as far as it went no contact from renewafuel whatsoever.
I did manage to contact the complaints dept and got a email back saying they would look into the matter again, after 2/3 weeks nothing. I did get the email address of the CEO Kelly and sent her a email and got the reply that someone would be at my address02/04/26 this never happened, another email 07/04/26 and the promise of a phone call before 10:00 the next day but yet again this didn't transpire it seems as though what I said in the original review is correct "give us your money - thank you and don't bother contacting us as we have what we want.
What riles me more than anything is the system works as well as we would like but the issues that are outstanding were highlighted by renewafuels own technician and now in my eyes it's down to principle.

10/06/2026i
Still no contact from renewafuel so now looking to start legal proceedings.
I have contacted HIES over this matter and they have told me to send a recorded letter outlining my concerns and if the matter is not sorted they will get involved, I have sent one letter via royal mail but 3 weeks later it still hasn't been delivered I am in the process of sending a 2nd letter.
IF YOUR THINKING OF GETTING A HEAT PUMP I WOULD SUGGEST GOING ELSEWHERE.

25/08/2026

Here we are in August and still not had contact from renewafuel I have however been in contact with HIES who are at this time trying to get a satisfactory conclusion to the situation with renewafuel but at the moment renewafuel are ignoring there efforts.
SO AS ALREADY STATED DO NOT USE THIS COMPANY 😒

We recently had both a battery system installed to help reduce our electrical costs and an air conditioning unit fitted, and we are absolutely delighted with both.

The installations have genuinely improved our quality of life at home. The air conditioning unit is extremely quiet, and throughout the winter our home has been wonderfully warm and comfortable. We’re looking forward to seeing how it performs in the summer, but we’re confident it will do an excellent job cooling the house.

There were a few hiccups during the air conditioning installation, but the team at Renewafuel were incredibly proactive and resolved everything promptly and professionally. The installation itself was executed to perfection, and both the interior and exterior finishes are neat, tidy, and completed to a very high standard.

We would highly recommend their services.

Staff were very helpful, they turned up when they said they would and installation of Solar Panels was carried out in a timely manner.
Would have no hesitation in recommending them again.

Easy to contact and the advisor immediately understood my problem .
She put my mind at rest and I was confident the step by step guide would work and it did . Lauren also reassured me that if the resolution didn’t work they would help me try another way.
Very polite , friendly , efficient and reassuring.
I can thank her enough

The fitters were experienced very efficient worked in good harmony together very tidy job and explained the workings of the system very happy with the results

My partner purchased an air source heat pump for our home four years ago through Renewafuel, and it has since become clear that we were seriously mis-sold the system.

Independent assessment has confirmed the unit installed is oversized for the property, the primary pipework was undersized, and the overall installation was poorly designed. As a result, we are now paying a qualified plumber to rectify issues that should never have existed in the first place.

The installer’s attitude at the time was rude and unapproachable, which in hindsight reflects the standard of workmanship carried out. Renewafuel’s aftercare has been virtually non-existent, leaving us with no option but to fund corrective works ourselves.

Having since read numerous similar reviews, it appears this is not an isolated experience but a recurring issue. I would strongly advise anyone considering Renewafuel to do thorough independent checks before proceeding.

From the initial survey to the final commissioning, the entire process was handled with total professionalism.

The Quote & Survey Unlike some other companies, Renewafuel didn't give me a "one-size-fits-all" pitch. Their surveyor was thorough, explaining exactly how the system would work in my specific property and what kind of efficiency I could expect.

Installation Day The installation team arrived exactly when they said they would. They were incredibly respectful of the house, used dust sheets everywhere, and kept me updated on their progress. For a job this size, I expected more disruption, but they made it look easy and left the place spotless.

Aftercare What really impressed me was the handover. They didn't just fit the unit and leave; they took the time to show me how to use the controls and ensured I was comfortable with the new settings before heading off.

Couldnt be happier!!
From initial consultation to completion of install we’ve had nothing but great service. Detailed survey before going ahead made sure there was nothing left to chance, installation team were polite, friendly and kept us informed over the two day fit. The heat pump is working really well. One week after installation we are very warm and very pleased with everything that Renewafuel have done.

We have had a PV system fitted over a year ago and a month since a air source heat pump. We are over the moon with how both systems work and the savings we are making from getting rid of GAS the support from
Renewafuel has been superb! From the installers to the office staff nothing has been to much to ask we even got sent a stunning bouquet of flowers!! How many companies do you know that does that? Not many renewafuel your team are simply a breath of fresh air!!

We had solar panels installed by this company and the experience has been extremely poor. Once payment was taken, communication all but stopped. A grid-supply switch was promised so we would still have power during outages, but it was never installed. Despite repeated follow-ups, our emails have been ignored for nearly two years, leaving us with no choice but to involve the equipment manufacturer to get any resolution.

Be cautious of the positive reviews. Customers are offered incentives in exchange for leaving them, which raises serious questions about their credibility. This is an unprofessional and unreliable company with no regard for after-sales support. Avoid.

I purchased a significant amount of equipment from this company, including an air source heat pump, solar panels, batteries and an EV charger. Once they had my money, all communication stopped. Emails about faulty equipment were ignored and no meaningful attempts were made to resolve the issues.

Interestingly, Renewafuel seem to find plenty of time to reply to public reviews, but not to actual customer emails — which really says everything about how they operate. I’ve also never had such a quick reply since I posted a bad review!

I was sold a 7.2kW system that barely reaches 3.2kW at its absolute maximum. Being told this is “over-performing” is laughable. Despite repeated requests, they have refused to provide any performance data to support their claims, choosing instead to ignore my emails entirely.

Save your time, your money, and your sanity — take your renewable energy investment elsewhere. And take the glowing reviews with a pinch of salt; I believe some customers are incentivised with discounts to leave positive feedback- as we originally were!

After my initial review and concerns about post-care issues with my installation, RenewaFuel has now visited my property and investigated the post-care issues. And there is now a plan to address issues. I am thankful to Renewafuel for responding to my concerns. And thanks to TrustPilot for this platform.

My solar storage installation turned out to be dangerous on 2 fronts. Physically as the survey was someone poking their head up through the loft hatch and spotting a handy looking beam which moved after installation leaving chimney brickwork unsupported, and also was in any any case installed in the loft contrary to codes of practice under the HIES and MCS umbrella. (Fire risk)The customer service after I complained was fairly diabolical with the company responding, or not, in their own sweet time which was not Amazon top gear. In addition I have not received an MCS certificate (not registered with MCS)and I have been waiting over a week now for a dead battery to be replaced. After further probing I find that renewafuel prices are also greatly inflated. As with other reviews I've read, they come over as excellent till you are in the bag. My advice- look elsewhere.

Reply to Renewafuel-
That's interesting! I read on your complaint procedure that you aim to respond quickly and come up with a plan of action within 78 hrs. This has singularly not happened Mr unnamed renewafuel. The initial acknowledgement of complaint was 17/1/2026 and since then nothing regarding the complaint .(10 days) Not a single question has been answered. Your reply is all window dressing for public consumption.

28/Jan/2026 - Update
I'm pleased to report that after a visit from said quality control officer, that all my concerns have been fully addressed and sanity prevails once more. Renewafuel have proposed a remedy which exceeds my expectations, and I look forward to a resumption of cordial relations and a fully operational storage system. I commend Renewafuel for this and have upgraded my review accordingly.

From start to finish the service I received was informative, professional and exceptional. I was moving house when I contacted them and said I wanted Solar panels ASAP and I had an appointment 4 days after I moved in , with a surveyor the day after both who were informative explained everything but were not pushing a sale there was no pressure

Very professional service

Great company, competitive prices and not pushy sales persons. Considerate, professional and good workmanship.

After several different forms of contact including a confirmation telephone call a day before Nothing. I waited an hour after the appointment time still nothing.So I emailed the company a Nd 24 hours later still no further contact from anyone from this company Renewafuel Home Innovations Limited.

This company is not reliable regarding after sales maintenance. After numerous problems with the original installation, we never received satisfactory explanation or apology. Fortunately the system did eventually work. Now 8 months later, a problem, contacted company, send they would send someone out. No one arrived and company did not contact us. We are in our mid 70s and were left in the cold!!! Fortunately, I have managed to rectify the fault but as the system is less than 12months old feel it should be checked by the company