Repaircare.co.uk Opiniões 4354

booked a job to repair kitchen extractor fan as a electric board is faulty, the engineer showed up as planned. There are 3 electric boards in the unit, the engineer couldn't figure out which one had problem so decided to order spare parts for all three.

a few days later, got a call from Repiar Care saying they wouldn't continue with the job due to the cost exceeding the limit - the engineer quoted £600+ for parts & labour, my payment will be refunded minus call out fee, then i challenged the decision by saying i only needed one part not all three, and the person responded they'll get their manager to speak to me

one week later, no response, went online to search for their contact (as no contact details appears in booking confirmation email), tried to open https www repaircare co uk and it directs me to https pacifica co uk (later on realised that Repair Care has been acquited by Pacifica), so called Pacifica but they couldn't see my job in their system so couldn't do anything. tried to call Repair Care on different numbers found on google, none of those were answered.

now Repair Care has my money, not being contactable, completely disappeared, i'll report this case to Citizens Advice

Washing machine repair - Took 4 visits over 5 weeks which I waited in for all day, one of which they never turned up.
Engineer reassembled machine and said all working fine and ran out of the door-But same fault.
Really terrible service and despicable behaviour to just 'Cut and Run' instead of being a decent person and admitting defeat.
Terrible service - STAY AWAY - DO NOT USE

We were given progress updates and knew when our engineer would arrive. The engineer fixed the part quickly and efficiently. This is the second time we’ve used Repaircare and Id recommend.

Don't bother. I booked a fridge/freezer repair with them and gave all the details of the unit, including model number and serial number. Their website also said 'book a date for your convenience' so I booked one of the offered dates. The confirmation email even stated 'the engineer will call on the agreed date'.
They presumably then instructed their local agent to attend and on the booked day, but only at lunchtime when I had waited in all morning, he rang me to say that he did not cover my area on that day, but would be with me the next day. Another day wasted and poor customer care.
Despite already having the serial number of the unit, all he did when he did arrive was to open the fridge door and take a photo of the serial number - no exploratory examination or checking of the fridge - and tell me that he would check to see what parts were available. He then left.
Several days later, RepairCare called me to tell me that they would not be repairing the fridge as they could not get parts for it and that they would refund me, less £75 call out.
The unit is less that 10 yrs old, so parts should be available.
I will definitely not use them again. The fridge manufacturer only charge £20 more for the call out and would know what they were doing.

Awful! Booked an engineer to come round and fix our Rangemaster cooker as one oven was cutting out. Paid the £190.00 fee. The engineer arrived, was here for no more than 30 minutes, and then said it was fixed. Next morning, the same problem. I emailed Repaircare. Nothing. I called them twice, took ages, finally got through, and they just told me they would get back to me as they had to speak to the engineer. Took my money fast enough!Now 24 hours later, despite more emails to them, STILL nothing from them. Rubbish service and extremely poor customer service. They HAVE NOT FIXED the problem. I will now take legal action to get my money back. DON'T USE THEM !!

Our engineer was super efficient, confident, knew exactly what to look for and where to find it. He arranged to come back 2 days later with the part which he did and was on his way in half an hour.
The price was reasonable and there were no extras.

Fantastic process with first class service

Good customer service, the engineer delivered a fantastic job. He was professional. Booking was easy and straightforward.

The service from this company is appalling. An engineer came, spent 5mins with us. Diagnosed the problem and ordered the parts. We are now over three weeks later and I receive no communication from engineer or from Repaircare. When I call them, I get different stories about the delay. The latest is that the ‘part is not in stock’. So I called the manufacturer (Bosch) and the part is most definitely in stock and if I bought it independently, it would be here in 2 working days. Given when the engineer visited, I can only assume that Repaircare is not telling the truth. I am not convinced they want to repair the appliance and if I cancel, they will charge me £75 for the privilege. I have not been able to escalate a complaint because they will not tell me who I can write to, they never call be back to update me on progress or tell me when the part was ordered, who did they order it from etc. I do not trust this company and I would advise anyone not to use them. If Repaircare sees this review, the job number is C6862427

Booked a call for a fridge freezer that had stopped working, despite the blurb they could only come 5 days later (17/03). Had to wait in all day because they would only give 10 hour window. Tech arrived, nice guy. He deduced a broken compressor (I had given then the part number in the booking but, of course, he did not have the part). A week later I called to find out why no one had contacted me. After 45 mins waiting I got a service agent who told me the part had been ordered and dispatched. She tried to call the tech but he wasn't answering. It's now 27/03 - still no contact, no service and I am now on the phone to repaircare - again - and have been holding for 15mins +. They finally answered and tried to call the tech again. Waited for another 5mins on hold. They then came back saying they wouldn't attend until 31/03. The contracting company repaircare used state they only cover Kent and Southeast London. I live in north London.
All this time I have been without a fridge/freezer. Next time I'll just buy a new one.
Update: they cancelled the booking for 31/03 and now are supposed to come 09/04. So that's two more days wasted and over a month that I don't have a fridge/freezer.

I was satisfied with the service came day stated regular texts

Simply not equipped to perform the tasks advertised nationally. Booked a repair for our daughter's home in Dundee, had it confirmed. Booked time off work. Then received a call to advise that they don't cover Dundee. It is often the case that nationally advertised services are not available in Scotland. My irritation is that the system should ensure services that can't be delivered, can't be booked. It's the only fair way. Very poor and of course my message is don't engage with this business if you are in Scotland

Speedy service and contractor arrived when he said he would. Very helpful contractor, explained everything.

The whole process very efficient from booking to engineer completing repair
On the day engineer texts to update when arrival due at postcode
Fault: Oven not working in cooker
The engineer was very thorough, identified the problem, and suggested a solution which he then carried out, he then tested that all areas of the cooker were working correctly before leaving
He was excellent.
Oven used several times since

We were told our cooker could not be mended because of its age, even though the problem was very small. Repaircare saved us a great deal of money by fixing it in good time. Repaircare can be contacted on line or by phone (which is great as we are older people). Thank you

Great to see it is worth trying to repair instead of disposing based on the reasonable fixed charge but it took a week for the work to be completed and communication was poor as we had to chase progress.

We were very happy. Easy booked, came as arranged and very pleasant.

The repair was carried out in good time and the technician was very friendly. The cost was reasonable, especially considering it included parts. Cannot fault the service. Would definitely recommend.

Good communication arrived as stated sorted the problem quickly

Great communication and efficient service, many thanks.