Absolutely terrible service We have ordered a few items from Rhinox, and they have never arrived on time. The latest one was a Rake Riddle. After many weeks i called up and they said i should of had... Ver mais
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The Case cx36b ripper tooth fits perfectly, no problems with the install. It works just like I hoped it would, brilliantly. I live on 22 forested acres and I am always messing with downed/dead trees... Ver mais
A empresa respondeu
Placed another order with Rhinox for a Ripper and a 400mm deep dig trenching bucket for our Bobcat E17.Jethro notified me before ordering that the 2 attachments would be made to order. He also kept m... Ver mais
I ordered the narrow trenching bucket for the Kubota K008-3. It needed to be made and although the lead time was 3 weeks the bucket arrived on time. The communication regarding delivery was somewha... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Rhinox-Group, Xtreme Performance Digging Buckets, Grading Buckets, Excavator Buckets and Telehandler Buckets!
Informações de contacto
Hunsley Business Park, YO43 4TW, North Newbald, Reino Unido
- 01430 259 259
- sales@rhinox-group.com
- www.rhinox-group.com
4,0
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851 opiniões
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Resposta da Rhinox Group
Thank you for your feedback. Maintaining good pins & bushes is vital to longevity of any machine. Thank you for your order.
All the best, Terry.
Resposta da Rhinox Group
Thank you Joseph. We also offer this Deep Dig bucket at 700mm deep. Thank you for trusting Rhinox with your order.
All the best, Terry.
We received our bucket within couple of…
We received our bucket within couple of days after placing order very pleased with service
4 de julho de 2022
Resposta da Rhinox Group
Thank you Paul. At Rhinox our customer service team are very driven, and we are always looking for ways to improve what we do. Customer satisfaction is at the heart of what we do.
Thank you for trusting Rhinox with your order, and we look forward to helping you again soon.
All the best, Terry.
Very good job
21 de junho de 2022
Opinião espontânea
Resposta da Rhinox Group
Thank you Peter, we value your feedback. At Rhinox we deliver added value through innovation, so Rhinox is a brand you can depend upon. Thank you for trusting Rhinox with your order.
Regards, Terry.
Good customer service and quality…
Good customer service and quality equipment. Warren was my salesman and was nice and quick to respond. I'll definitely use these guys again if needed. The delivery time is good as most are likely custom made parts.
25 de maio de 2022
Opinião espontânea
Resposta da Rhinox Group
Thank you for your feedback Ron. Warren is a real credit to our sales team, and I think he would agree, that as a team we all accept nothing less than customer full satisfaction. Please feel free to share your experience with other contacts you may have in the trade. Thank you for trusting Rhinox with your order, we look forward to helping you again soon.
All the best, Terry.
Bought product that was in stock (not…
Bought product that was in stock (not sure where). 5 weeks later only one of 4 items has arrived. They ship FedEx and require a signature to receive.
18 de maio de 2022
Opinião espontânea
Resposta da Rhinox Group
Thank you for your feedback Steven. Firstly we are sorry for the hassle you have experienced. For whatever reason FedEx in their wisdom decide to split the shipment, which will explain the delay between the two deliveries. Secondly, I think we will have advised you that the Deep Dig bucket was made to order, and we allow 3-4 weeks for manufacture and delivery to the US. If you are still missing anything, or would like to discuss this further, please e-mail me directly and I will make sure we resolve this to your satisfaction. We are very passionate about customer service, and is one of the drivers to our success.
terry.woodcock@rhinox-group.com
Regards, Terry.
Ordered a ripper tooth for my Bobcat…
Ordered a ripper tooth for my Bobcat E17 and item was in stock, great communication about the delivery which was very quick. Item arrived well packed and exactly as described. MANY THANKS.
2 de maio de 2022
Resposta da Rhinox Group
Thank you Steven, appreciate your feedback. Please feel free to share your experience with other contact you have in the trade.
Regards, Terry.
The experts for digger parts
I already had a Rhinox bucket from when I bought the digger, so it was natural to get the quick hitch from the same place. Everything arrived as promised, well packed, and works brilliantly. Quality kit at a fair price is how I would describe this company.
30 de abril de 2022
Resposta da Rhinox Group
Thank you, appreciate your feedback. Customer service is at the heart of what we do, so it great to hear how it impacts our customers. We also offer pins & bushes, bolt on blades and small attachments. We look forward to helping you again.
Regards, Terry.
Great service ,quick delivery
30 de abril de 2022
Resposta da Rhinox Group
Thanks Steve, appreciate your feedback. We also stock bolt on blade for all our digging buckets.
All the best, Terry.
Disappointed
Poor service says next day delivery but when ordering it does not state anywhere that the digger bucket had to be made, so took 4 weeks to receive. Poor updates of purchase and defently should not be using fedex.
30 de abril de 2022
Resposta da Rhinox Group
Thank you for your feedback John. We would like to express our apologies for problems you encountered. Products that are not in stock should be marked to that effect, and a follow up e-mail would also normally have been sent. So we are sorry we let you down there. We also encountered problems with transport, which is a result of Brexit, and we do not use that term as an excuse, but it has made transport a lot more complicated. We accept that overall we let you down and would value the opportunity to help you again, and would like to offer a special deal to try and compensate for your troubles. If you are minded to give us another chance, I am happy to deal with this myself to make sure we deliver on our promise.
Regards, Terry.
Excelled service delivered next day…
Excelled service delivered next day good quality perfect fit.
29 de abril de 2022
Resposta da Rhinox Group
Thank you for your feedback. One feature that makes the Rhinox grading bucket stand out, is the reinforced leading edge. Thank you for trusting Rhinox with your order, look forward to helping you again soon.
Regards, Terry.
Dogs balls of buckets
Rhinox have absolutely fantastic quality buckets, made strong and at a competitive price.
A pleasure to deal with and very quick delivery times.
21 de abril de 2022
Opinião espontânea
Resposta da Rhinox Group
Thank you for your feedback. We are passionate about delivering market leading products. We deliver added value through innovation.
Regards, Terry.
Excellent service
11 de abril de 2022
Resposta da Rhinox Group
Thanks Sheila. Rhinox puts customer service at the heart of what we do. We have a very passionate customer service team that give every order their best. Dig or grade with confidence using Rhinox buckets.
All the best, Terry.
Well made strong bucket
7 de abril de 2022
Resposta da Rhinox Group
Thank you Stephen. Rhinox delivers added value through innovation, we are always looking for ways to improve what we do and how w e do it. All the Rhinox buckets have a reinforced leading edge, making Rhinox a market leader.
Regards, Terry.
Satisfied customer
2foot digging bucket for minidigger
Exactly as described
Delivered morning after order placed
Well packaged
Perfect for the job
Easy to use website
Superfast delivery
4 de abril de 2022
Resposta da Rhinox Group
Thank you for your feedback. Rhinox maintains high stock levels of buckets, so you can keep going. Rhinox has your back.
All the best, Terry.
great product good price and exerlent…
great product good price and exerlent delivery
1 de abril de 2022
Resposta da Rhinox Group
Thanks Wayne. We got you covered, Rhinox buckets that mean you can dig with confidence.
All the best, Terry.
Great service
Great service, next day delivery to jobsite, great quality products. Highly recommended!
1 de abril de 2022
Resposta da Rhinox Group
Thank you for your feedback. We are very passionate about the Rhinox brand, and appreciate the opportunity to share this with you. Please feel free to share your experience with other contacts you have in the trade.
Regards, Terry.
Superb
Ordered a 600mm bucket for my bobcat e10 at 2.30pm on Wednesday and it was delivered and on the machine working at 9.30am Thursday morning. You can’t ask for more than that. Fantastic service with competitive prices.
20 de março de 2022
Resposta da Rhinox Group
Thank you Jon. At Rhinox we understand the value of downtime, so we always aim to get our products out as fast as possible. Rhinox is a brand you can depend upon.
All the best, Terry.
Very speedy service and great product…
Very speedy service and great product will always order in the future .
18 de março de 2022
Resposta da Rhinox Group
Thank you Sam. Customer satisfaction is what drives, so thank you for taking the time to leave a review. We look forward to helping you again.
All the best, Terry.
Excellent service from this company…
Excellent service from this company very happy from beginning to end of my order
17 de março de 2022
Resposta da Rhinox Group
Thanks Gary. Glad we were able to help, appreciate your feedback, please feel free to share it with other contacts you have in the trade. We have a very hard working sales team, I will be sure to share this with them.
Thank You, Terry.
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