Richer Sounds - Distribution Opiniões 

2901
TrustScore: 5 em 5

5,0

Richer Sounds, Hankey Place 3 - 4, SE1 4BB London, England, GB


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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

New tv from Richer Sounds delivered by Gareth and Paul - very efficient as got text message from them advising of time slot, followed by tel call of exact time once they were 20 minutes away. Very pol... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

So pleased I used Richer Sounds to buy my new TV. Whole service from start to finish was just brilliant. It arrived less than 24 hours after I'd ordered it. Rob and Mike were fantastic handling the de... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Seamless process. Text this morning confirming delivery slot. Phone call 20 mins in advance.Arrived on schedule Grant and Karol turn up. They unloaded put the TV where I needed it, had a chat signed t... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Delivery team Zak & Ian provided excellent service today. They telephoned me shortly before the delivery and l was 10 minutes from home. They said no problem and were there just as l arrived home. A v... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Hi-fi
  2. Loja de dispositivos electrónicos
  3. Loja de televisões

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contacto

  • Richer Sounds, Hankey Place 3 - 4, SE1 4BB, London, England, Reino Unido

  • 0333 900 0093

5,0

Excelente

TrustScore: 5 em 5

3 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

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5,0

Todas as opiniões

(2901)

23 820 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Really helpful and easy to order

Really helpful and easy to order. Address not easy to find and driver was persistent ,cheerful and efficient. Thank you very much

11 de junho de 2026
Opinião espontânea
logótipo da Richer Sounds - Distribution

Resposta da Richer Sounds - Distribution

Thanks for your great feedback and for supporting local business.

Classificada 5 em 5 estrelas

Great experience

Very good communication. Delivery driver friendly and helpful.

11 de junho de 2026
Opinião espontânea
logótipo da Richer Sounds - Distribution

Resposta da Richer Sounds - Distribution

Thanks for your great feedback and for supporting local business.

Classificada 5 em 5 estrelas

Good service

Ordering off the website was straight forward. Good comms throughout and delivery was earlier than advised. The delivery team, Warwick and Paul, were polite and rang to keep me updated. Great service as before and would definitely use again 5/5.

10 de junho de 2026
Opinião espontânea
logótipo da Richer Sounds - Distribution

Resposta da Richer Sounds - Distribution

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Classificada 5 em 5 estrelas

Expediency

Expediency, helpful, polite and well spoken. Many thanks Gareth and Mark….,

10 de junho de 2026
Opinião espontânea
logótipo da Richer Sounds - Distribution

Resposta da Richer Sounds - Distribution

Thanks for your 5 star review, we look forward to seeing you again next time

Classificada 5 em 5 estrelas

I had a TV delivered by Warwick and…

I had a TV delivered by Warwick and Paul. Excellent service and really appreciated the communication. Service like this is why I like to buy from Richer Sounds.

10 de junho de 2026
Opinião espontânea
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Resposta da Richer Sounds - Distribution

Thank you for your 5 star review!

Classificada 5 em 5 estrelas

Excellent service

The delivery was made on schedule and communication was very efficient. Gareth and Mark were very courteous and respectful of our property. Excellent service.

10 de junho de 2026
Opinião espontânea
logótipo da Richer Sounds - Distribution

Resposta da Richer Sounds - Distribution

Thank you for your wonderful feedback

Classificada 5 em 5 estrelas

Richersounds Leicester

Purchased my LG OLED television and soundbar from Sebastian at Leicester store. What a wonderful person, he gave me great advised and made my shopping experience feel effortless. Definetly will be recommending this store to my friends and family.

3 de junho de 2026
Opinião espontânea
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Resposta da Richer Sounds - Distribution

Thanks for your kind review, we look forward to your next visit.

Classificada 5 em 5 estrelas

A pleasure to deal with

Zak and Ian were really great - good communication, just great service! Thank you!

9 de junho de 2026
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Resposta da Richer Sounds - Distribution

Thank you for your 5 star review, it’s lovely to read your comments.

Classificada 5 em 5 estrelas

Zak and his co-worker were excellent

Zak and his co-worker were excellent. They called beforehand, to say when they were coming to make the delivery. They arrived when they said they would, they were polite and friendly. They also gave me some sound advice about the TV and soundbar, and on how to set it up.
So yet again, Richer Sounds have provided me with excellent service.
I have used RS several times over the years. They are my go to company.

10 de junho de 2026
Opinião espontânea
logótipo da Richer Sounds - Distribution

Resposta da Richer Sounds - Distribution

Thanks for your kind review, we look forward to your next visit.

Classificada 5 em 5 estrelas

Great Customer Service

From ordering to delivery - a seamless professional service. A great service from Zac and Ian who delivered our TV. They changed their delivery schedule on the day to ensure it was delivered at a time when I was in to receive it.

10 de junho de 2026
Opinião espontânea
logótipo da Richer Sounds - Distribution

Resposta da Richer Sounds - Distribution

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Classificada 5 em 5 estrelas

Awesome -kept me well informed and helped

Awesome guy who kept me very well informed and helped me with getting item to location as I’m recovering from injury - very kind, prompt and efficient. Highly recommended.

10 de junho de 2026
Opinião espontânea
logótipo da Richer Sounds - Distribution

Resposta da Richer Sounds - Distribution

Thanks for your 5 star review, we look forward to seeing you again next time

Classificada 5 em 5 estrelas

Don’t think twice

Cannot fault the service from ordering my TV on Saturday afternoon over the phone to it being delivered today just 72hours later free of charge and the delivery man was extremely helpful. All in all would not go anywhere else to make a purchase.

9 de junho de 2026
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Resposta da Richer Sounds - Distribution

Thank you for your wonderful feedback

Classificada 5 em 5 estrelas

TV arrived early

Zak and Ian were early - they delivered a 65” TV straight into the lounge. Very polite and friendly - told me that if I have any problems to give them a call - customer friendly.

9 de junho de 2026
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Resposta da Richer Sounds - Distribution

Thanks for your 5 star review, we look forward to seeing you again next time

Classificada 5 em 5 estrelas

Zak and Ian rang before as they were…

Zak and Ian rang before as they were going to be early to see if it was ok to deliver early rather than tell me they were coming early.
Very courteous and polite and put the package where I wanted it.
Top lads

9 de junho de 2026
Opinião espontânea
logótipo da Richer Sounds - Distribution

Resposta da Richer Sounds - Distribution

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Classificada 4 em 5 estrelas

The staff

The staff, product and pricing are all brilliant, but the delivery service left a bit to be desired.

Furdeco delivered the TV but it had received significant damage in transit and had to be returned. From looking at their reviews, there are repeated incidents on TVs being damaged in their care. For a 5 star service, I would urge Richer Sounds to find an alternative delivery service for fragile items.

1 de junho de 2026
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Resposta da Richer Sounds - Distribution

Thanks for taking the time to leave your review and for the kind comments on our service, which is much appreciated.

I’m really sorry about the experience you had with the delivery however which obviously slightly spoilt things. While we do work with some delivery partners like Furdeco for certain deliveries, we do have our own in-house delivery fleet, which is something we’re continuing to invest in and trying to expand so we can have more control over the whole experience.

I understand the replacement has since been delivered and hope all is now well, of course if we can be of any help at all do get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Classificada 5 em 5 estrelas

Excellent delivery service with Richer Sounds

I was advised of the expected delivery time by text. This was then followed up by a p/call from Trav who said he would arrive in 20 mins.
Trav was very polite, friendly and courteous, taking his shoes/boots off in the hall, before placing the item (tv) on the carpeted lounge.
The package was clean and undamaged.
Excellent Customer Service from Richer Sounds delivery.

9 de junho de 2026
Opinião espontânea
logótipo da Richer Sounds - Distribution

Resposta da Richer Sounds - Distribution

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Classificada 5 em 5 estrelas

Excellent customer service

Excellent customer service from the Richer Sounds delivery team, Trav and Rob.
Phone call to confirm time, volunteering to take shoes off at the door, very polite and friendly; all adding up to a good delivery experience and a very satisfied customer.

8 de junho de 2026
Opinião espontânea
logótipo da Richer Sounds - Distribution

Resposta da Richer Sounds - Distribution

Thank you for your 5 star review!

Classificada 5 em 5 estrelas

Great experience from start to finish

Great experience from start to finish. Delivery guys Trav and Rob were very professional, even suggesting some tips on unpacking and setting up the television.

2 de junho de 2026
Opinião espontânea
logótipo da Richer Sounds - Distribution

Resposta da Richer Sounds - Distribution

Thank you for your 5 star review!

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