Staff were welcoming and knowledgeable and even though I had spent a fair while chatting about my chosen tv purchase they still gave me time to experience their demo room. New television was delivered... Ver mais
A empresa respondeu
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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Staff were welcoming and knowledgeable and even though I had spent a fair while chatting about my chosen tv purchase they still gave me time to experience their demo room. New television was delivered... Ver mais
A empresa respondeu
I cannot praise the experience with the Guildford store highly enough. Firstly Tayla went to great lengths to get in speakers that weren’t available in any RS store to demo. At no point did I feel s... Ver mais
A empresa respondeu
Ordered online a portable CD player, one recommended by Which?. Collected it from Guildford store. The young man that served me gave me the distinct impression that because I had not bought the ite... Ver mais
A empresa respondeu
Very helpful in store advising which products to buy. Delivery arranged extremely quickly with installation 2 days later. I am very happy with purchases, but mostly with the superb customer service fr... Ver mais
A empresa respondeu
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
10 London Road, GU1 2AF, Guildford, Reino Unido
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Really good advice regarding new TV purchase, followed by an innteresting speakers demo. First rate service!

Resposta da Richer Sounds - Guildford
Called to place an order (website said to call due to low stock levels). Tayla from the Guildford branch was incredibly helpful, friendly and efficient. Gave me great advice and sorted my order, which arrived quicker than expected (and exactly as described!).
Thanks!

Resposta da Richer Sounds - Guildford
The whole experience was top notch. I called the Guildford store and Roland helped me purchase the LG G-series 65" OLED Evo 4K wall mounted version with the LG US70TR soundbar. Roland was super helpful, and recommended an installer they have used for many years - Ben. The installation process was excellent and Ben set everything up including the soundbar. The TV is outstanding and we are super pleased with the soundbar and speakers. Great service from start to finish and a great deal all round.

Resposta da Richer Sounds - Guildford
I wouldn’t buy my AV equipment from anyone else. Staff always knowledgeable and helpful, they price match and give a long warranty. Plus supporting a local High street business. What’s not to like?

Resposta da Richer Sounds - Guildford
The sales people (staff) are knowledgeable about the TVs, sound bars etc and know the specs of each and can link it to what you are wanting. The price is reasonable too.

Resposta da Richer Sounds - Guildford
The quality of the products speak for themselves.
Great customer services, Tayla specifically is always a pleasure to deal with, helpful, professional and has meant I go here before anywhere else!

Resposta da Richer Sounds - Guildford
Super friendly really helpful staff answered all my questions and more

Resposta da Richer Sounds - Guildford

Resposta da Richer Sounds - Guildford
Great range of items. Easy to navigate website. Once item was ordered I received regular updates on how my order was progressing. I was called on the expected date telling me my order was ready, which I duly collected from the friendly, helpful shop staff.

Resposta da Richer Sounds - Guildford
All a pleasure to deal with the staff at Richer Sounds. My regular stop for any hifi or TV.

Resposta da Richer Sounds - Guildford
The staff you have are excellent, they really work to discover what is necessary. You then suggested an installation company who naturally backed up the service. It was great service!
Thank you

Resposta da Richer Sounds - Guildford

Resposta da Richer Sounds - Guildford
Good advice with a very unexpected follow up call to ask if the unit was OK and did I have any setup questions.
This is on top of a price without the physical shop premium.

Resposta da Richer Sounds - Guildford
Everyone know exactly what they are talking about and I have not found a problem they can’t solve

Resposta da Richer Sounds - Guildford
Great communication with Guildford branch. First by email then phone. Personal service, knowledgeable staff, real people, no auto AI bot nonsense. They worked to source what I wanted from another store and then get it sent out to me direct. Also made up some cables for me to collect at my convenience. Just great personal service.

Resposta da Richer Sounds - Guildford
The sales person Dillon. Was very helpful and patient. As I was having difficulty trying to pay online. I didn't succeed. So arranged to go in and pay.
They price matched my purchase ,with a little bit more of.
And free delivery.

Resposta da Richer Sounds - Guildford
Support and advice from Franklin was excellent. He was very knowledgeable and personable. It was a great all round experience.

Resposta da Richer Sounds - Guildford
Thank you to Dylan at the Guildford branch shop for all his help setting up my WiiMs to have individual or multi room music. There were a couple of issues which Dylan was very helpful resolving. This maintained my faith in Richer Sounds promise to help customers enjoy what they have bought. Real people. Real help. Real Service.

Resposta da Richer Sounds - Guildford
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