Richer Sounds - Guildford Opiniões 

1355
•
TrustScore: 5 em 5

4,9

10 London Road, GU1 2AF Guildford, GB

•

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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Staff were welcoming and knowledgeable and even though I had spent a fair while chatting about my chosen tv purchase they still gave me time to experience their demo room. New television was delivered... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I cannot praise the experience with the Guildford store highly enough. Firstly Tayla went to great lengths to get in speakers that weren’t available in any RS store to demo. At no point did I feel s... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Ordered online a portable CD player, one recommended by Which?. Collected it from Guildford store. The young man that served me gave me the distinct impression that because I had not bought the ite... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Very helpful in store advising which products to buy. Delivery arranged extremely quickly with installation 2 days later. I am very happy with purchases, but mostly with the superb customer service fr... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Hi-fi
  2. também em
  3. Loja de dispositivos electrónicos
  4. Loja de televisões

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

1 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,9

Todas as opiniões

(1355)

24 562 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

TV & Speakers

Really good advice regarding new TV purchase, followed by an innteresting speakers demo. First rate service!

7 de agosto de 2026
logótipo da Richer Sounds - Guildford

Resposta da Richer Sounds - Guildford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Classificada 5 em 5 estrelas

Excellent Service

Called to place an order (website said to call due to low stock levels). Tayla from the Guildford branch was incredibly helpful, friendly and efficient. Gave me great advice and sorted my order, which arrived quicker than expected (and exactly as described!).
Thanks!

15 de agosto de 2026
Opinião espontânea
logótipo da Richer Sounds - Guildford

Resposta da Richer Sounds - Guildford

Thank you for your wonderful feedback

Classificada 5 em 5 estrelas

The whole experience was top notch

The whole experience was top notch. I called the Guildford store and Roland helped me purchase the LG G-series 65" OLED Evo 4K wall mounted version with the LG US70TR soundbar. Roland was super helpful, and recommended an installer they have used for many years - Ben. The installation process was excellent and Ben set everything up including the soundbar. The TV is outstanding and we are super pleased with the soundbar and speakers. Great service from start to finish and a great deal all round.

7 de agosto de 2026
logótipo da Richer Sounds - Guildford

Resposta da Richer Sounds - Guildford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Classificada 5 em 5 estrelas

I wouldn’t buy my AV equipment from…

I wouldn’t buy my AV equipment from anyone else. Staff always knowledgeable and helpful, they price match and give a long warranty. Plus supporting a local High street business. What’s not to like?

6 de agosto de 2026
logótipo da Richer Sounds - Guildford

Resposta da Richer Sounds - Guildford

Thank you for your 5 star review, it’s lovely to read your comments.

Classificada 4 em 5 estrelas

Knowledgeable staff and a range of products.

The sales people (staff) are knowledgeable about the TVs, sound bars etc and know the specs of each and can link it to what you are wanting. The price is reasonable too.

4 de agosto de 2026
logótipo da Richer Sounds - Guildford

Resposta da Richer Sounds - Guildford

Thanks for the feedback and for the positive rating. We hope you enjoy the new purchase!

The Customer Experience team

Classificada 4 em 5 estrelas

Very professional advice

31 de julho de 2026
logótipo da Richer Sounds - Guildford

Resposta da Richer Sounds - Guildford

Thank you for the positive rating and feedback. We hope you enjoy the new purchase!

The Customer Experience team

Classificada 5 em 5 estrelas

Great service

Great range of items. Easy to navigate website. Once item was ordered I received regular updates on how my order was progressing. I was called on the expected date telling me my order was ready, which I duly collected from the friendly, helpful shop staff.

27 de julho de 2026
logótipo da Richer Sounds - Guildford

Resposta da Richer Sounds - Guildford

Thank you for your wonderful feedback

Classificada 5 em 5 estrelas

The staff you have are excellent

The staff you have are excellent, they really work to discover what is necessary. You then suggested an installation company who naturally backed up the service. It was great service!
Thank you

25 de julho de 2026
logótipo da Richer Sounds - Guildford

Resposta da Richer Sounds - Guildford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Classificada 5 em 5 estrelas

Excellent service

Excellent service. Good attention to detail. Great guarantee.

20 de julho de 2026
logótipo da Richer Sounds - Guildford

Resposta da Richer Sounds - Guildford

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Classificada 5 em 5 estrelas

Good advice with a very unexpected…

Good advice with a very unexpected follow up call to ask if the unit was OK and did I have any setup questions.

This is on top of a price without the physical shop premium.

18 de julho de 2026
logótipo da Richer Sounds - Guildford

Resposta da Richer Sounds - Guildford

Thank you for your 5 star review, it’s lovely to read your comments.

Classificada 5 em 5 estrelas

Excellent knowledge

Everyone know exactly what they are talking about and I have not found a problem they can’t solve

18 de julho de 2026
logótipo da Richer Sounds - Guildford

Resposta da Richer Sounds - Guildford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Classificada 5 em 5 estrelas

Speakers

Very helpful and polite

18 de julho de 2026
logótipo da Richer Sounds - Guildford

Resposta da Richer Sounds - Guildford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Classificada 5 em 5 estrelas

Great Service from Guildford Branch

Great communication with Guildford branch. First by email then phone. Personal service, knowledgeable staff, real people, no auto AI bot nonsense. They worked to source what I wanted from another store and then get it sent out to me direct. Also made up some cables for me to collect at my convenience. Just great personal service.

10 de julho de 2026
logótipo da Richer Sounds - Guildford

Resposta da Richer Sounds - Guildford

Thanks for your kind review, we look forward to your next visit.

Classificada 5 em 5 estrelas

Excellent customer service.

The sales person Dillon. Was very helpful and patient. As I was having difficulty trying to pay online. I didn't succeed. So arranged to go in and pay.
They price matched my purchase ,with a little bit more of.
And free delivery.

10 de julho de 2026
logótipo da Richer Sounds - Guildford

Resposta da Richer Sounds - Guildford

Thank you for your 5 star review!

Classificada 5 em 5 estrelas

Great Experience

Support and advice from Franklin was excellent. He was very knowledgeable and personable. It was a great all round experience.

9 de julho de 2026
logótipo da Richer Sounds - Guildford

Resposta da Richer Sounds - Guildford

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Classificada 4 em 5 estrelas

Thank you to Dylan at the Guildford…

Thank you to Dylan at the Guildford branch shop for all his help setting up my WiiMs to have individual or multi room music. There were a couple of issues which Dylan was very helpful resolving. This maintained my faith in Richer Sounds promise to help customers enjoy what they have bought. Real people. Real help. Real Service.

11 de julho de 2026
Opinião espontânea
logótipo da Richer Sounds - Guildford

Resposta da Richer Sounds - Guildford

Thank you for your feedback, whilst it's always disappointing to learn of any occasion where a customer experiences problems, we will always do whatever we can to solve them and it's great to hear Dylan exemplified that ethic here, and that the matter is now resolved.

The Customer Experience team

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