Richer Sounds - Holborn Opiniões 

1388
•
TrustScore: 5 em 5

4,9

29 Bloomsbury Way, WC1A 2SL London, GB

•

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Richer sounds is a shop I trust. Years ago I bought an Onkyo amp, surround sound speakers, bookshelf speakers and a BluRay player from you guys. And they all still work. Now, it became time to re... Ver mais

Classificada 5 em 5 estrelas

This company is the best electronics retailer in London. The stores may be small, but Richer Sounds gets most click-and-collect orders to you in a day, and with excellent customer service. Cannot reco... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

So this was a great buying experience. I went in with a simple brief for dual speakers and a budget Without the education and advice I would have bought Sonos, but they explained Denon to me (and its... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Was looking to buy a soundbar to replace my rather large yamaha amp, speakers ,and cables but wanted one with DTS and Dolby Atmos and great wireless rears. Eventually opted for the Samsung HW-Q990... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Hi-fi
  2. também em
  3. Loja de dispositivos electrónicos
  4. Loja de televisões

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

1 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

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Como esta empresa usa o Trustpilot

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4,9

Todas as opiniões

(1388)

24 562 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Still giving a great service after all these years

When visiting Richard sounds I knew I was interested in the Cambridge evo but had no idea whether it would be the right product for me and what speakers I would want . I dealt with Peter first then Elliot both were really helpful and nothing was too much effort . I was steered towards any products or pressured to purchase anything . Do te decision at the end was all mine I was just given helpful advice . When I finally purchased I found Steve really helpful and I was made to feel I would of gotten the same service wether I spent 100s or 1000s so thanks again for your help and I’m really happy with my choice.

9 de setembro de 2026
logótipo da Richer Sounds - Holborn

Resposta da Richer Sounds - Holborn

Thank you for your wonderful feedback

Classificada 5 em 5 estrelas

Great phone advice on what (to me at…

Great phone advice on what (to me at least) was a complicated connection issue. Friendly service. And the advice worked!

8 de setembro de 2026
logótipo da Richer Sounds - Holborn

Resposta da Richer Sounds - Holborn

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Classificada 5 em 5 estrelas

First class service from Richer Sounds

As always, first class service from Richer Sounds staff at Holborn.
Wharfedale 9.0 speakers arrived very quickly, even though I did not pay for an expedited order.
They are such quality speakers for such a bargain price.
Folk might like larger speakers and pay more, as I have for another room, but these small Wharfedales are something all of their own - diminutive and unfussy; providing a detailed and lovely listening experience. Nothing to compete with them at all.

3 de setembro de 2026
logótipo da Richer Sounds - Holborn

Resposta da Richer Sounds - Holborn

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Classificada 2 em 5 estrelas

Delivery excellent then all fell down…

Delivery excellent then all fell down . Was very excited to get a new telly however on assembly found the peice this was last Friday that fastens the tv to the stand was missing unfortunately I had already installed our old tv a Samsung frame in my son's bedroom. Rang customer service who suggested leaning it against the wall so I could watch it !,he said they would order the missing part but it wouldn't arrive TILL MAYBE next week it still hasn't arrived and the tv is leaning against my living room wall I've put it back in the box From hero to zero.Imsick of the sight of it and her indoors isn't very happy.Is this the end of a beautiful relationship , apparently they want me for lifexxx

1 de setembro de 2026
logótipo da Richer Sounds - Holborn

Resposta da Richer Sounds - Holborn

I was truly sorry to read your feedback, further your purchase of one of the clearance models from our website. These should feature all essential accessories, such as the stand so I will of course investigate with the service team as to why this didn't happen with your purchase.

It's also disappointing to read of the handling of the matter, which I will also investigate, as which is well below what we would expect. Whilst obviously things do go wrong from time to time we should always bend over backwards to rectify issues like this as a priority.

I will arrange for one of the team to contact you to put this right asap and either get the parts to you urgently or replace the item with another.

seniorcomplaintsteam@richersounds.com

Apologies again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Classificada 5 em 5 estrelas

I always come to Riches Sounds to buy…

I always come to Riches Sounds to buy my serious hifi purchases. The advice and warmth and customer service is second-to-none. It's one thing to look at something online and wonder if it's good as the reviews say it is. It's another to go to Richer Sounds and know that what you're being recommended is worth it.

26 de agosto de 2026
logótipo da Richer Sounds - Holborn

Resposta da Richer Sounds - Holborn

Thanks for your kind review, we look forward to your next visit.

Classificada 5 em 5 estrelas

I've been using Richer Sounds for decades

I've been using Richer Sounds for decades. You can't beat being able to go into on of the stores to see / hear what you are buying, and to receive expert advice.

24 de agosto de 2026
logótipo da Richer Sounds - Holborn

Resposta da Richer Sounds - Holborn

Thank you for your 5 star review!

Classificada 5 em 5 estrelas

Amazing customer service

Amazing customer service. Very happy with my purchase.

22 de agosto de 2026
logótipo da Richer Sounds - Holborn

Resposta da Richer Sounds - Holborn

Thanks for your feedback, great to read you were happy with our service.

Classificada 5 em 5 estrelas

Majority dvd player

Bought a Majority dvd player which is excellent which seems to transpose audio into text which is brilliant.
Also if you register with Majority get a three year warranty.

17 de agosto de 2026
logótipo da Richer Sounds - Holborn

Resposta da Richer Sounds - Holborn

Thanks for your great feedback and for supporting local business.

Classificada 5 em 5 estrelas

Excellent service

Excellent service, staff member was very helpful, thank you very much. Ben

18 de agosto de 2026
logótipo da Richer Sounds - Holborn

Resposta da Richer Sounds - Holborn

Thank you for your 5 star review!

Classificada 5 em 5 estrelas

Very helpful and friendly staff…

Very helpful and friendly staff knowledgeable about hi-fi bought a streamer and a subwoofer manager Steve set everything up so I could go back and have a demonstration very happy with my purchase every 5 to 10 years I upgrade my if I will be going back for a some speakers to listen to wood recommend two friends 😎

13 de agosto de 2026
logótipo da Richer Sounds - Holborn

Resposta da Richer Sounds - Holborn

Thanks for your feedback, great to read you were happy with our service.

Classificada 5 em 5 estrelas

Next day collection from the store

Next day collection from the store - easy and convenient

12 de agosto de 2026
logótipo da Richer Sounds - Holborn

Resposta da Richer Sounds - Holborn

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Classificada 5 em 5 estrelas

Reliable, in a complex world

Staff listened and produced the stuff I wanted. They new the specs of their products. I could rely on its quality, otherwise they wouldn't stock it. No surrounding the core products with profitable distracting tat. Good pricing.

10 de agosto de 2026
logótipo da Richer Sounds - Holborn

Resposta da Richer Sounds - Holborn

Thank you for your 5 star review, it’s lovely to read your comments.

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