Richer Sounds - Leicester Opiniões 

2515
•
TrustScore: 5 em 5

5,0

163 London Road, LE2 1EG Leicester, GB

•

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Went into Leicester branch with not much knowledge about what i needed for my turntable set up to leaving with everything I needed including , turntable , amp and speakers. Jason gave me the best opti... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Very good advice, much patience as there was a glitch on my phone during payment, sorted efficiently. Bought the more expensive model (Pro ject Debut Carbon Evo 2) as figured I could have hunted for t... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Fantastic service & advice from Richer Sounds in Leicester. We've used this shop multiples times and no matter who we've dealt with the quality of the service and the advice (i.e. what to buy & what n... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Great customer service by James, rare these days! We felt genuinely listened to, everything was explained really well and we were really happy with our purchase, especially the great quality and pric... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Hi-fi
  2. também em
  3. Loja de dispositivos electrónicos
  4. Loja de televisões

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contacto

5,0

Excelente

TrustScore: 5 em 5

3 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

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5,0

Todas as opiniões

(2515)

24 562 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Levi at Leicester shop was awesome

Levi at Leicester shop was awesome. Always a pleasure to spend my money at a place where they are honest and accommodating to the buyer needs and requirements.

15 de julho de 2026
logótipo da Richer Sounds - Leicester

Resposta da Richer Sounds - Leicester

Thank you for your 5 star review!

Classificada 5 em 5 estrelas

Great service

They knew what they were talking about and offered a great price.

15 de julho de 2026
logótipo da Richer Sounds - Leicester

Resposta da Richer Sounds - Leicester

Thanks for your feedback, great to read you were happy with our service.

Classificada 5 em 5 estrelas

As usual...

As usual.... the team respond quickly to messages, they've bags of enthusiasm (with great product knowledge), they listen and they recommend without it turning into a pitch. I've been a Richer customer for years and I know what I'm going to get every time I head into the shop. Outstanding, again - thank you!

12 de julho de 2026
logótipo da Richer Sounds - Leicester

Resposta da Richer Sounds - Leicester

Thanks for your 5 star review, we look forward to seeing you again next time

Classificada 5 em 5 estrelas

Good experience with Richer Sounds

Good telephone experience with Richer Sounds Staff ordered the product I wanted (Samsung Soundbar) delivered 3 days later, and very happy with everything.

11 de julho de 2026
logótipo da Richer Sounds - Leicester

Resposta da Richer Sounds - Leicester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Classificada 5 em 5 estrelas

To receive good advice about product

Great customer service and product knowledge. Levi was very welcoming and friendly.

11 de julho de 2026
logótipo da Richer Sounds - Leicester

Resposta da Richer Sounds - Leicester

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Classificada 5 em 5 estrelas

Great service provided by Richard

I phoned the national telesales phone line and the call was redirected to Richard at the Liecester shop. I knew which TV I wanted to purchase but had a few questions about the product, the price and the warranty. Richard was very helpful in all respects and processed my order very efficiently providing lots of useful additional information about the product and delivery process.
I have been a long standing customer of Richer Sounds and have always been impressed by the service I have received and this experience was as good as ever. Many thanks to Richard.

12 de julho de 2026
Opinião espontânea
logótipo da Richer Sounds - Leicester

Resposta da Richer Sounds - Leicester

Thanks for your great feedback and for supporting local business.

Classificada 5 em 5 estrelas

Knowledgeable salesman

Knowledgeable salesman who gave honest opinions of products and didn't try to upsell the product. (Although I'd've been willing to be upsold some speakers!).
Offers explained properly.
Delivery went well.
Product better than expected.

10 de julho de 2026
logótipo da Richer Sounds - Leicester

Resposta da Richer Sounds - Leicester

Thanks for your 5 star review, we look forward to seeing you again next time

Classificada 5 em 5 estrelas

All staff in Richer Sounds Leicester…

All staff in Richer Sounds Leicester branch were very helpful & understanding -when I had problems with the new TV Id purchased. I contacted the shop to discuss my problems. The stall were very attentive & understanding. They suggested their TV engineer to come to me & try to sort my difficulties. The above was prompt, coming out within the hour. He couldn't fix the problems . He reported back to Richer Sounds, saying the TV was not functioning properly. Richer Sounds arranges with me, to purchase a different model. This I did, with lots help from all the staff. I now have a perfect TV-working properly. Its fantastic-such a clear beautiful colour & sound. THANKS TO ALL-STAFF & MARK (engineer.)
I certainly recommend anyone of thinking of purchasing TVs or other related goods to use Richer Sounds.
M.A.Wardle. (Mrs.)

8 de julho de 2026
logótipo da Richer Sounds - Leicester

Resposta da Richer Sounds - Leicester

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Classificada 5 em 5 estrelas

Shop staff = shop owners, a guarantee they’ll do right by you

I was running late for a meeting so i popped into the Leicester shop to tell them my requirements and said I’d be back 90 minutes later. When I returned Levi had researched the options and presented to me his recommendations. He was spot on and I just knew his first choice of headphones met my needs and was well within my budget. But Levi ways not content that I had made the perfect choice until I had tried them out in the listening room.

Throughout the process Levi did not just exude knowledge, he was also extremely engaging and when he said pop back into the shop to tell him how a forthcoming holiday had gone I believe he genuinely meant it.

I have seen Which? reviews which laud the praises of Richer Sounds. Now I have experienced for myself their knowledge, enthusiasm and customer care I am now a lifetime convert to their brand.

8 de julho de 2026
logótipo da Richer Sounds - Leicester

Resposta da Richer Sounds - Leicester

Thank you for your 5 star review!

Classificada 5 em 5 estrelas

Honest and expert opinion

I am aware that if you need an honest and expert opinion on a turntable and speaker set up, then you go to Richer Sounds, it's that simple. Paul was very knowledgeable and patient and informed me of the various set ups. Very pleased with the experience and purchase. Thank you RS.

8 de julho de 2026
logótipo da Richer Sounds - Leicester

Resposta da Richer Sounds - Leicester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Classificada 5 em 5 estrelas

People company. Rare

People. Prices knowledge. Respectful. Professional. Friendly. Can do attitude.
(Leicester branch and telephone)

17 de março de 2026
logótipo da Richer Sounds - Leicester

Resposta da Richer Sounds - Leicester

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Classificada 5 em 5 estrelas

Was really happy with order to…

Was really happy with order to delivery, staff were very polite and helpful, explained everything what I needed to know so was very pleased.

2 de julho de 2026
logótipo da Richer Sounds - Leicester

Resposta da Richer Sounds - Leicester

Thank you for your 5 star review!

Classificada 5 em 5 estrelas

Outstanding Service.

I needed a 32" television. Small beer for for a store packed with high end equipment. I was treated as if I were spending thousands!
Incredible service, and, of course, I ended up with a superb little telly at a great price.

29 de junho de 2026
logótipo da Richer Sounds - Leicester

Resposta da Richer Sounds - Leicester

Thank you for your wonderful feedback

Classificada 5 em 5 estrelas

Excellence in action

Well please with both web service and also the staff when i went to pick up my ear bus the following day in store. The staff were very polite, Professional and cuteous.

29 de junho de 2026
logótipo da Richer Sounds - Leicester

Resposta da Richer Sounds - Leicester

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Classificada 5 em 5 estrelas

Super helpful and informative staff

Super helpful and informative staff, took the time to explain the reasons behind my purchased goods in a way that didn't just feel like a sales pitch!

27 de junho de 2026
logótipo da Richer Sounds - Leicester

Resposta da Richer Sounds - Leicester

Thanks for your kind review, we look forward to your next visit.

Classificada 5 em 5 estrelas

Great service

Great service, good knowledgeable advice and fast informed delivery

26 de junho de 2026
logótipo da Richer Sounds - Leicester

Resposta da Richer Sounds - Leicester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Classificada 5 em 5 estrelas

I would highly recommend Richer Sounds…

I would highly recommend Richer Sounds at Leicester their service and advice has been invaluable especially when looking to purchase a TV.
Excellent company excellent service.
Many thanks.
Maria K

22 de junho de 2026
logótipo da Richer Sounds - Leicester

Resposta da Richer Sounds - Leicester

Thanks for your great feedback and for supporting local business.

Classificada 5 em 5 estrelas

The Leicester staff

The Leicester staff , as always, are extremely fair & helpful, providing a first class service per goods sold at a very reasonable price.

20 de junho de 2026
logótipo da Richer Sounds - Leicester

Resposta da Richer Sounds - Leicester

Thank you for your 5 star review, it’s lovely to read your comments.

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