The service i received in the shop was excellent from Levi in your Leicester branch. I did however receive a 55 inch tv instead of a 50 inch television and was worried that it wouldn’t fit fortunately... Ver mais
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Leia as opiniões dos outros
Went into the Leicester branch with a basic idea of what I wanted in terms of hifi. After spending some considerable time with Jason I now have an amazing set up at home where I can listen to my vinyl... Ver mais
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Called into Leicester branch, as my elderly turntable gave up.All staff exceptional, going above and beyond, without pressure to sell me something that was above my capabilities or budget. Found me t... Ver mais
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First class telesales. Spoke to someone who listened to what I wanted, communicated well, made an appropriate amount of small talk while we were sorting things out, facilitated an introductory VIP dis... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Informações de contacto
163 London Road, LE2 1EG, Leicester, Reino Unido
- 0333 900 0043
5,0
Excelente
2 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
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Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Went to the shop in Leicester where we…
Went to the shop in Leicester where we received excellent advice.
21 de maio de 2026
Resposta da Richer Sounds - Leicester
Thanks for your feedback, great to read you were happy with our service.
Sebastian was fantastic….
Sebastian was fantastic….. his knowledge and customer service is first class!
20 de maio de 2026
Resposta da Richer Sounds - Leicester
Thank you for your 5 star review, it’s lovely to read your comments.
World class service
Turntable arrived. Couldn't set it up. Called the store. Impeccable service. Sorted.
26 de maio de 2026
Opinião espontânea
Resposta da Richer Sounds - Leicester
I was genuinely sorry to read about your experience and agree completely, if you were initially advised that a setup service could be arranged and then later told this wasn’t possible, that is understandably very frustrating.
I'm currently looking into what happened here, including the advice given by the store, so we can understand exactly where things may have gone wrong, but in the meantime have also reached out via Trustpilot to request your contact details so I can speak with you directly and get this resolved as quickly as possible. Alternatively you can contact me via the below e-mail address..
seniorcomplaintsteam@richersounds.com
Hope to hear from you soon,
Tom Griffiths
Head of Customer Experience
Richer Sounds
Resposta da Richer Sounds - Leicester
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Superb service once again from the…
Superb service once again from the staff of Richer Sounds, Leicester. My first foray into vinyl and am so pleased with the kit. Jason's help ensured I was very happy with the items chosen, and I'm looking forward to spending more £££ on lots of vinyl. Sounding great so far!
10 de maio de 2026
Resposta da Richer Sounds - Leicester
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
I recently bought a Philips 65" TV and…
I recently bought a Philips 65" TV and it was absolutely perfect. Great bargain price, excellent service, and the whole buying experience was smooth from start to finish. Very happy with my purchase and would definitely recommend this seller.
12 de maio de 2026
Resposta da Richer Sounds - Leicester
Thank you for your wonderful feedback
Competitive prices
Competitive prices, free six year warranty and friendly helpful staff.
11 de maio de 2026
Resposta da Richer Sounds - Leicester
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Knowledgeable staff
Knowledgeable staff. Best prices. 6 year guarantee. What more could you ask. I've always bought from Richer sounds.
7 de maio de 2026
Resposta da Richer Sounds - Leicester
Thanks for your great feedback and for supporting local business.
Couldn’t afford it excellent service…
Couldn’t afford it excellent service they helped me out even I wanted to change my 65 inch TV to a 77 inch the Manager sorted it out seamlessly and went out of their way much appreciated
7 de maio de 2026
Resposta da Richer Sounds - Leicester
Thanks for your kind review, we look forward to your next visit.
Excellent colleague
The customer service was so use full i was given a stage by stage advice. Looked through items the prices and spoke to me about the quality of the product.
7 de maio de 2026
Resposta da Richer Sounds - Leicester
Thanks for your great feedback and for supporting local business.
Turntable Purchase
I recently visited Richer Sounds Leicester with a view to purchase a new turntable and sound system. Jason was fantastic, he was very friendly, able to talk me through all of my options and explained everything perfectly. I am bowled away by the quality of my new audio technica turntable and my records sound fantastic on it. Big thanks to the guys at Richer Sounds for all your help - very highly recommended.
Thanks, Jack
9 de maio de 2026
Opinião espontânea
Resposta da Richer Sounds - Leicester
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Every one I spoke to was very helpful…
Every one I spoke to was very helpful without being too technical for me to understand
5 de maio de 2026
Resposta da Richer Sounds - Leicester
Thanks for your kind review, we look forward to your next visit.
Great Service from Richer Sounds - Leicester
Bought an ex-display model TV from Richer Sounds Leicester, and service was great. Competitive price, helpful staff and seamless collection. Would definitely buy from them again.
19 de junho de 2025
Opinião espontânea
Resposta da Richer Sounds - Leicester
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great advice and good communication…
Great advice and good communication through my purchase, these guys set me up with a great system
2 de maio de 2026
Resposta da Richer Sounds - Leicester
Thank you for your 5 star review!
Sebastian was supper helpful explaining…
Sebastian was supper helpful explaining setting up and my item was delivered next day . On a Saturday, wow. The price match was brilliant as I would sooner shop in a shop than on line . Nice to be able to shop local and support them as they support their customers. Nice 👌
8 de maio de 2026
Opinião espontânea
Resposta da Richer Sounds - Leicester
Thank you for your wonderful feedback
Very welcoming in the store
Very welcoming in the store. Very good customer service. Definitely always recommend to family and friends.
1 de maio de 2026
Resposta da Richer Sounds - Leicester
Thank you for your 5 star review, it’s lovely to read your comments.
T V purchase
Staff kept me informed about my purchase and when it would be delivered, really good service throughout the process, 5 stars all the way, would definitely recommend,
Shout out to Paul and Sebastian
30 de abril de 2026
Resposta da Richer Sounds - Leicester
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Well informed and helpful.
29 de abril de 2026
Resposta da Richer Sounds - Leicester
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Service to be very proud of
Can not recommend highly enough.
Fantastic customer service.
These people really care about you when you do business with them.
Delivery service was excellent too.
Why would anyone go anywhere else.
25 de abril de 2026
Resposta da Richer Sounds - Leicester
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Well informed guidance
Well informed guidance - I am really pleased with the products I ended up buying
24 de abril de 2026
Resposta da Richer Sounds - Leicester
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
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