Richer Sounds - Leicester Opiniões 

2518
•
TrustScore: 5 em 5

5,0

163 London Road, LE2 1EG Leicester, GB

•

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Went into Leicester branch with not much knowledge about what i needed for my turntable set up to leaving with everything I needed including , turntable , amp and speakers. Jason gave me the best opti... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Very good advice, much patience as there was a glitch on my phone during payment, sorted efficiently. Bought the more expensive model (Pro ject Debut Carbon Evo 2) as figured I could have hunted for t... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Fantastic service & advice from Richer Sounds in Leicester. We've used this shop multiples times and no matter who we've dealt with the quality of the service and the advice (i.e. what to buy & what n... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Great customer service by James, rare these days! We felt genuinely listened to, everything was explained really well and we were really happy with our purchase, especially the great quality and pric... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Hi-fi
  2. também em
  3. Loja de dispositivos electrónicos
  4. Loja de televisões

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contacto

5,0

Excelente

TrustScore: 5 em 5

3 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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5,0

Todas as opiniões

(2518)

24 593 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Easy to deal with

Very helpful when dealing directly on the phone to the local shop. ordered Friday pm came following Monday.

18 de junho de 2026
logótipo da Richer Sounds - Leicester

Resposta da Richer Sounds - Leicester

Thank you for your 5 star review, it’s lovely to read your comments.

Classificada 5 em 5 estrelas

Richard & Levi were both very helpful

Richard & Levi were both very helpful, friendly & professional.
I am very happy with my purchase & the work the guys put in to order it in for me.

16 de junho de 2026
logótipo da Richer Sounds - Leicester

Resposta da Richer Sounds - Leicester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Classificada 5 em 5 estrelas

Having now dealt with 2 different…

Having now dealt with 2 different stores, l am truly blown away with the old fashioned service and care given by richer sounds. Brilliant, couldn't be better absolutely well done

15 de junho de 2026
logótipo da Richer Sounds - Leicester

Resposta da Richer Sounds - Leicester

Thanks for your feedback, great to read you were happy with our service.

Classificada 5 em 5 estrelas

Fantastic Service

I dealt with Sebastian and Jason, there expertise and knowledge was exceptional. Fantastic advice and gave me the best options. I will never go anywhere else, always the best products at the best price. Very happy, thank you Sebastian & Jason

20 de maio de 2026
logótipo da Richer Sounds - Leicester

Resposta da Richer Sounds - Leicester

Thanks for your great feedback and for supporting local business.

Classificada 5 em 5 estrelas

Excellent knowledgeable staff

Excellent knowledgeable staff
Best service

13 de junho de 2026
logótipo da Richer Sounds - Leicester

Resposta da Richer Sounds - Leicester

Thanks for your great feedback and for supporting local business.

Classificada 5 em 5 estrelas

Great experience at the Leicester store…

Great experience at the Leicester store also price matched cheaper store really knowledgeable staff and great delivery guys really appreciate your hard work thank you for everything. Ian. Swinfield.

9 de junho de 2026
logótipo da Richer Sounds - Leicester

Resposta da Richer Sounds - Leicester

Thanks for your kind review, we look forward to your next visit.

Classificada 5 em 5 estrelas

Just great

Just great. That's it

15 de dezembro de 2025
logótipo da Richer Sounds - Leicester

Resposta da Richer Sounds - Leicester

Thanks for your kind review, we look forward to your next visit.

Classificada 5 em 5 estrelas

Amazing service from Richer Sounds

As always with Richer Sounds, I received top service from Jason at Leicester branch when buying some Sonos products. He price matched some expensive gear no problem and arranged delivery very promptly, all safely packaged up.

7 de junho de 2026
logótipo da Richer Sounds - Leicester

Resposta da Richer Sounds - Leicester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Classificada 5 em 5 estrelas

Great service

Great service, got the advice and product I wanted and was very well treated in Leicester. Many thanks Levi.

6 de junho de 2026
logótipo da Richer Sounds - Leicester

Resposta da Richer Sounds - Leicester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Classificada 5 em 5 estrelas

My go to place for hifi.

I’ve now shopped at Richer’s sounds for at least 20 or so years.ive bought tv,cinema amp,speakers 4k Blu-ray player,headphones and my Cambridge amp,streamer,record player and Wharfdale speakers and just recently a new Klipsch subwoofer.i only keep going back because the level of service,knowledge and customer care really is second to none.ive introduced other family members and friends.well when you get great service,great prices and 6 yr guarantee on a lot of items,it even offers a vip membership which is free to join and very worth while.
In most shops they have listening rooms which gives you a chance to hear your kit before you buy(when you give them notice)give them a try,you will not be sorry and you’ll keep going back just like I do.well done richer sounds !

6 de junho de 2026
logótipo da Richer Sounds - Leicester

Resposta da Richer Sounds - Leicester

Thank you for your wonderful feedback

Classificada 5 em 5 estrelas

Great help for a 67 year old technophobe …

Great help from the staff over the phone, explaining everything that I needed to know about the set up I was interested in, absolutely brilliant price for both the turntable and cd player/amp which were both "unboxed" but pristine

5 de junho de 2026
logótipo da Richer Sounds - Leicester

Resposta da Richer Sounds - Leicester

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Classificada 3 em 5 estrelas

Delivery Disappointment

I was disappointed that the product I bought on the 29th May was not available for me to take home on the day ie available in store. However I chose a next day delivery for which I paid a fee. Unfortunately the sales assistant entered the wrong day. I had to ring the store to get a refund of the delivery fee. I was told the delivery would now be Tuesday, A DPD operative texted me to say he was coming on Monday but I had not left my porch door open that day. I went on the DPD website and selected to pick up my item from one of their lockers (Yeep) as I live very close to DPD warehouse. They would nor send me the code for the locker. I complained to Richer Sounds who said they would contact DPD delivery team. A Richer Sound employee rang me up on the Thursday to say DPD would deliver the next day. I therefore left my porch door open. It was delivered OK the next day. Please improve your delivery process but I commend you for sorting it out quickly.

4 de junho de 2026
logótipo da Richer Sounds - Leicester

Resposta da Richer Sounds - Leicester

Thank you for your feedback, although I was very sorry to read that it wasn't a great experience due to some human error initially and the courier letting things down further.

Whilst I'm glad the colleagues managed to resolve things, I wanted to assure you that we do take such issues seriously and will of course investigate with both the store and DPD, in the meantime I will arrange for our customer service team to contact you directly and put matters right..

seniorcomplaintsteam@richersounds.com

Apologies again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Classificada 5 em 5 estrelas

Fabulous as always

Always the best advice and service from Richer Sounds. Wouldn't shop anywhere else. These guys not only know their stuff but are 100% genuine in the information given. Levi served us today and was fantastic. Thanks

3 de junho de 2026
logótipo da Richer Sounds - Leicester

Resposta da Richer Sounds - Leicester

Thanks for your kind review, we look forward to your next visit.

Classificada 5 em 5 estrelas

Richer Sounds Leicester…

The member of staff was absolutely excellent. Told him what we wanted and he sorted us out very quickly. He took us through to a better product and answered all of our questions with ease

2 de junho de 2026
logótipo da Richer Sounds - Leicester

Resposta da Richer Sounds - Leicester

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Classificada 5 em 5 estrelas

Quality assured

Awesome hdmi cable that realy does put cheaper cables to shame, well worth the purchase

2 de junho de 2026
logótipo da Richer Sounds - Leicester

Resposta da Richer Sounds - Leicester

Thank you for your wonderful feedback

Classificada 5 em 5 estrelas

Always fantastic service and products

We telephoned the Leicester branch and spoke with Richard about what we wanted and he was so helpful, polite and reassuring. A real personal touch and so refreshing in today's modern life. He recommended the sound bar that we purchased. He advised us that it had a discount on it, which was also a bonus!

We went online to order it and that was easy and straightforward. We were blown away that it arrived the very next day!

We love the sound bar - perfect for our needs and great quality. We are totally satisfied and return time and time again to Richer Sounds. You are a very special business in many ways and we are delighted to support you whenever we can.

2 de junho de 2026
logótipo da Richer Sounds - Leicester

Resposta da Richer Sounds - Leicester

Thank you for your 5 star review, it’s lovely to read your comments.

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