bought a tv delivery was fast, Lg tv good quality, had a few problems setting up TV so called the store direct spoke to who Jay talked me through things step by step over the phone and got everything... Ver mais
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bought a tv delivery was fast, Lg tv good quality, had a few problems setting up TV so called the store direct spoke to who Jay talked me through things step by step over the phone and got everything... Ver mais
A empresa respondeu
As a returning customer to Richer Sounds, Maidstone, I am always impressed with their advice, knowledge and level of service. From product choices to fitment, room arrangement and setup advice the who... Ver mais
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Placed the order Sunday, received confirmation, called the store Monday as I had specific plans to collect it on Wednesday. Received confirmation that delivery was due Tuesday so I could collect... Ver mais
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Bought this Denon soundbar to upgrade my previous one. Manager at local store price matched the soundbar I was after online. Picked up and paid for a week later with added discount. Easy to setup and... Ver mais
A empresa respondeu
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
17 Earl Street, ME14 1PL, Maidstone, Reino Unido
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Resposta da Richer Sounds - Maidstone
I have used Richer Sounds a few times now to purchase items. They have always price matched the price of any TV prices that I have looked at. One of the benefits of purchasing from Richer Sounds is the extended warranties that they offer on most of their TV's at no extra cost. I dealt with Jason and Steve while purchasing my latest item and as usual their customer service was outstanding. I would recommend Richer Sounds.

Resposta da Richer Sounds - Maidstone
Had a very satisfactory conversation with a polite and considerate member of staff who was able to use his considerable knowledge to reassure me regarding the TV I wanted to purchase

Resposta da Richer Sounds - Maidstone
I recently bought a Hisense TV 75U8QTUK and Hisense sound bar from Richer sounds at Maidstone store. Having looked at same TV elsewhere, Richer sounds were the cheapest. Ben the store manager was very helpful and explained the details and different brands very well . The picture and sound quality of my TV is just amazing. I highly recommend this TV and also Richer sounds 👍

Resposta da Richer Sounds - Maidstone
Friendly, knowledgeable service. Demonstration of equipment was arranged at fairly short notice, very important before spending a few hundred pounds. Also very quick delivery arranged.

Resposta da Richer Sounds - Maidstone
Staff in the Maidstone store were very helpful and knowledgeable. They sold us what we needed without any attempt to upsell to something else. Really good service, would definitely recommend.

Resposta da Richer Sounds - Maidstone
Sam at Maidstone, made everything easy for me, I made a phone call in the morning, paid for it.
Picked it up in the afternoon, it was up and running when I got it home. DENON 3800 AV RECIVER
Excellent experience, wish I'd had more time just browse the shop for a while

Resposta da Richer Sounds - Maidstone

Resposta da Richer Sounds - Maidstone
Very much enjoyed exploring all the options with the sales guy. He didn't do any sugar coating and gave me good honest facts about the product, so that I could make my decision without being pushed.
I would certainly recommend richer sounds as I have always experienced a great service when choosing a number of items in the past and more recently.

Resposta da Richer Sounds - Maidstone
Greeted on entry to the store, left to browse until I was ready to ask questions. Staff very knowledgeable in all brands and a good technical understanding. Never felt any pressure to buy there and then. Phoned my order through the next day. Staff well spoken and patient. Got an amazing set up exactly for what I required. Good contact delivered to store. Even helped me load up my car.

Resposta da Richer Sounds - Maidstone
Great service from 3 members of the Maidstone team. I was originally served by Ben who price matched and sourced the product I wanted from another store.
Followed up by Simon when I called into the store a few days later as I'd not received them. After phoning the other branch, it transpired that they'd erroneously sent them to the Maidstone store, which were quickly retrieved.
I couldn't then get them to work and phoned Maidstone and spoke to Joe who was happy to order me another pair or offer me a refund. In the event I went into the store and was again served by Ben who immediately identified I'd not removed the transparent plastic ear protectors!
One very happy customer.

Resposta da Richer Sounds - Maidstone
Ordered and arrived very quickly. Excellent communication. Very good service.

Resposta da Richer Sounds - Maidstone
Excellent service with great products and at the best prices. 6 year warranty also gives peace of mind

Resposta da Richer Sounds - Maidstone
Very knowledgeable and delivery and installation was excellent

Resposta da Richer Sounds - Maidstone
The staff at Richer Sounds were knowledgeable, polite, helpful and patient. When I had trouble setting up my new system Ben the manager at Maidstone was extremely helpful and didn’t once get cross with all my questions. Piers who I originally dealt with at Maidstone was extremely helpful and also struck me to be very knowledgeable and intelligent. It seems that your team at Maidstone work exceptionally hard and for that they deserve a great deal of praise. I would definitely recommend Richer Sounds to friends and family and I believe Richer Sounds to be far superior to their competitors; for example Currys or Seven Oaks Hi -Fi. Please pass on my thanks and gratitude to everyone at your Maidstone store.

Resposta da Richer Sounds - Maidstone
Able to order online to collect from store. Staff very helpful. Great customer service on the phone & in person. Steve helped me carry the tv out to my car & guided me how to carry/place safely.
I would use Richer Sounds again

Resposta da Richer Sounds - Maidstone
staff pointed out the differences about the two produces i was looking at.

Resposta da Richer Sounds - Maidstone
I went to the Maidstone store to get a upgrade cartridge for my teac tn 350 turntable , the team advised me to upgrade the turntable to the argon TT 3 plus , a bit more expensive than a cartridge but I am glad I did, it was a massive step up and the sound was an amazing difference. Thanks team another happy customer.

Resposta da Richer Sounds - Maidstone
We were planning to buy a large TV for a long time. After lots of research and thinking we decided to buy a TCL 85 inch. I got a price match and at no extra cost, Richer Sounds provided 6 years guarantee while all other dealers had 2 years.
I ordered the TV & a wall bracket through phone. They also gave a £20 discount on the wall bracket
Special mention to Jay, who price matched & Ben who handled the telephone order
Ordered Friday afternoon, delivered Tuesday afternoon
Highly recommended

Resposta da Richer Sounds - Maidstone

Resposta da Richer Sounds - Maidstone
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