Richer Sounds - Maidstone Opiniões 

2294
•
TrustScore: 5 em 5

4,9

17 Earl Street, ME14 1PL Maidstone, GB

•

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Excellent service from first phone call , to collection. Also a follow up phone call to check we were happy with everything.Very knowlelable, good advise. Customer service is still alive!

Classificada 5 em 5 estrelas

Our old TV, a 44inch Sony was bought from Currys who gave no help or explanation with the set up and seemed anxious to get out of our home as quickly as possible. Contrast the service from Richer Sou... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Fantastic service from the guys at R/S in Maidstone, especially Jay and Steve. Plenty of “no-rush” time in the demo room, allowing me to make an informed choice for a pair of speakers… and they arrive... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Great service and friendly staff. They always make time to listen to you and understand your requirements before helping you select the best options to suit your requirements and budget.

A empresa respondeu


Informações sobre a empresa

  1. Hi-fi
  2. também em
  3. Loja de dispositivos electrónicos
  4. Loja de televisões

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

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Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,9

Todas as opiniões

(2294)

24 662 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Richer Sounds Maidstone advice

Phoned Richer Sounds Maidstone to ask for advice on TV replacement as my old one was failing ( display gone blue ). I spoke with Joe who kindly advised me on options in my price bracket. I purchased a UK produced Cello 55 inch TV based on his advice. Although not a normal mainstream brand this TV is excellent for my needs and has a 7 year guarantee and is UK produced. So good advice and good product.

7 de maio de 2026
logótipo da Richer Sounds - Maidstone

Resposta da Richer Sounds - Maidstone

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Classificada 5 em 5 estrelas

Nice and Easy

Simple
Rang R/S asked if they had a product in stock.
Sam got back to me in few minutes with all the information, purchased the item over the phone, collected in couple of hours
Knowledgable, Fantastic service
Being shopping with R/S for decades and will continue to
Thanks Mitch

7 de maio de 2026
logótipo da Richer Sounds - Maidstone

Resposta da Richer Sounds - Maidstone

Thanks for your feedback, great to read you were happy with our service.

Classificada 5 em 5 estrelas

Highly Recommended!

I would just like to say how great my experience was when buying my new Sony Bravia 7 TV from Ben at the Maidstone branch. His friendly, no-quibble service was exemplary, checking & agreeing a price match to a much lower clearance price I had found elsewhere. Plus, there is Richer Sounds' brilliant 6 year warranty. Ben also arranged an immediate replacement when the first TV arrived with an issue with its anti-glare screen coating. Within days they had collected and replaced it and I'm loving my new TV. I cannot recommend Richer Sounds highly enough.

23 de abril de 2026
logótipo da Richer Sounds - Maidstone

Resposta da Richer Sounds - Maidstone

Thanks for your 5 star review, we look forward to seeing you again next time

Classificada 5 em 5 estrelas

Very helpful

Very helpful, saved me plenty of money and sorted out my streaming issues

7 de maio de 2026
logótipo da Richer Sounds - Maidstone

Resposta da Richer Sounds - Maidstone

Thanks for your feedback, great to read you were happy with our service.

Classificada 5 em 5 estrelas

After an order.

After an order, and a mistake on my behalf in relation to projector throw, these guys reimbursed without issue. The phone assistance and staff were incredible all round and I wouldn’t hesitate to return in the future.

5 de maio de 2026
logótipo da Richer Sounds - Maidstone

Resposta da Richer Sounds - Maidstone

Thanks for your feedback, great to read you were happy with our service.

Classificada 4 em 5 estrelas

Less Tech speak please. !

I must say. I walked in shop door, intending to buy the LG I had chosen.
As I had purchased previously !
Salesman was good. But baffled me me with “ Tech speak “
That went over my head. Lol

4 de maio de 2026
logótipo da Richer Sounds - Maidstone

Resposta da Richer Sounds - Maidstone

Thank you for taking the time to leave your review and for the constructive feedback.

We’re all a bit guilty of getting carried away when we’re passionate about the products, so it’s a good reminder for us to keep things clear and easy to follow, and I've already fed this back to the store to take on board.

Thanks again for your custom, and we hope to see you again soon (and aim for that full five stars next time!).

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Classificada 5 em 5 estrelas

LG 55" COLOUR TV I received complete satisfaction…

I received complete satisfaction -within two days-after reporting a problem with my Remote Control.
The polite, friendly, helpful, service during my phone call and the next day receiving a replacement, despatched by post, rectifified the fault. I am also very pleased with my LG TV, the picture & definition is fantastic. Many thanks to the helpful Richer Sounds team assisting in a speedy result.

29 de abril de 2026
logótipo da Richer Sounds - Maidstone

Resposta da Richer Sounds - Maidstone

Thanks for your kind review, we look forward to your next visit.

Classificada 5 em 5 estrelas

Ben and all the staff were very kind

Ben and all the staff were very kind, helpful and extremely knowledgeable. Impeccable service. I could not want for a better customer experience.

24 de abril de 2026
logótipo da Richer Sounds - Maidstone

Resposta da Richer Sounds - Maidstone

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Classificada 5 em 5 estrelas

Ordering over phone staff helpful…

Ordering over phone staff helpful process very straightforward even better when there was a problem they were very good
Buy with confidence knowing they will sort it out

23 de abril de 2026
logótipo da Richer Sounds - Maidstone

Resposta da Richer Sounds - Maidstone

Thanks for your kind review, we look forward to your next visit.

Classificada 5 em 5 estrelas

Fast and efficient service.

Fast and efficient service.
Item arrived on time and in perfect condition

23 de abril de 2026
logótipo da Richer Sounds - Maidstone

Resposta da Richer Sounds - Maidstone

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Classificada 5 em 5 estrelas

Steve was very helpful.

Steve was very helpful and offered good advice. He assisted us in our purchase. Thank you. We are happy with our new television but haven’t set up the sound bar yet.

22 de abril de 2026
logótipo da Richer Sounds - Maidstone

Resposta da Richer Sounds - Maidstone

Thanks for your 5 star review, we look forward to seeing you again next time

Classificada 5 em 5 estrelas

Helpful Advice and Hassle Free Exchange

I bought an amplifier online which I needed to subsequently needed to exchange for an alternative that better met my needs. Staff were most helpful in advising on the alternative and making the exchange as smooth and problem free as possible.

22 de abril de 2026
logótipo da Richer Sounds - Maidstone

Resposta da Richer Sounds - Maidstone

Thanks for your kind review, we look forward to your next visit.

Classificada 5 em 5 estrelas

The engineer who was so helpful and…good help

The engineer who was so helpful and polite
He also told us in detail how to use the TV and recorder which when you are in your eighties is a very big help

16 de abril de 2026
logótipo da Richer Sounds - Maidstone

Resposta da Richer Sounds - Maidstone

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Classificada 5 em 5 estrelas

Superb service

Superb service. Bought speakers over phone from maidstone branch. Really good deal. Fantastic customer service.

18 de abril de 2026
logótipo da Richer Sounds - Maidstone

Resposta da Richer Sounds - Maidstone

Thank you for your 5 star review!

Classificada 5 em 5 estrelas

Marantz 6007 CD player

Great service.
Ordered my marantz CD player online, the process was really easy and straightforward.
Product arrived earlier than expected, which was great.
Sounds great, better than the Onkyo CD player I had before.
Very happy with my purchase.

2 de abril de 2026
logótipo da Richer Sounds - Maidstone

Resposta da Richer Sounds - Maidstone

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Classificada 5 em 5 estrelas

I don’t replace my items on a regular…

I don’t replace my items on a regular basis but when I have too my first place to go is richer sounds at Maidstone. Once again excellent service and advise was given for my purchase

15 de abril de 2026
logótipo da Richer Sounds - Maidstone

Resposta da Richer Sounds - Maidstone

Thanks for your 5 star review, we look forward to seeing you again next time

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