Excellent service from first phone call , to collection. Also a follow up phone call to check we were happy with everything.Very knowlelable, good advise. Customer service is still alive!
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Leia as opiniões dos outros
Our old TV, a 44inch Sony was bought from Currys who gave no help or explanation with the set up and seemed anxious to get out of our home as quickly as possible. Contrast the service from Richer Sou... Ver mais
A empresa respondeu
Fantastic service from the guys at R/S in Maidstone, especially Jay and Steve. Plenty of “no-rush” time in the demo room, allowing me to make an informed choice for a pair of speakers… and they arrive... Ver mais
A empresa respondeu
Great service and friendly staff. They always make time to listen to you and understand your requirements before helping you select the best options to suit your requirements and budget.
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Informações de contacto
17 Earl Street, ME14 1PL, Maidstone, Reino Unido
- 0333 900 0062
Pede aos clientes que escrevam opiniões
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Richer Sounds Maidstone advice
Phoned Richer Sounds Maidstone to ask for advice on TV replacement as my old one was failing ( display gone blue ). I spoke with Joe who kindly advised me on options in my price bracket. I purchased a UK produced Cello 55 inch TV based on his advice. Although not a normal mainstream brand this TV is excellent for my needs and has a 7 year guarantee and is UK produced. So good advice and good product.

Resposta da Richer Sounds - Maidstone
Nice and Easy
Simple
Rang R/S asked if they had a product in stock.
Sam got back to me in few minutes with all the information, purchased the item over the phone, collected in couple of hours
Knowledgable, Fantastic service
Being shopping with R/S for decades and will continue to
Thanks Mitch

Resposta da Richer Sounds - Maidstone
Highly Recommended!
I would just like to say how great my experience was when buying my new Sony Bravia 7 TV from Ben at the Maidstone branch. His friendly, no-quibble service was exemplary, checking & agreeing a price match to a much lower clearance price I had found elsewhere. Plus, there is Richer Sounds' brilliant 6 year warranty. Ben also arranged an immediate replacement when the first TV arrived with an issue with its anti-glare screen coating. Within days they had collected and replaced it and I'm loving my new TV. I cannot recommend Richer Sounds highly enough.

Resposta da Richer Sounds - Maidstone
Very helpful
Very helpful, saved me plenty of money and sorted out my streaming issues

Resposta da Richer Sounds - Maidstone
After an order.
After an order, and a mistake on my behalf in relation to projector throw, these guys reimbursed without issue. The phone assistance and staff were incredible all round and I wouldn’t hesitate to return in the future.

Resposta da Richer Sounds - Maidstone
Less Tech speak please. !
I must say. I walked in shop door, intending to buy the LG I had chosen.
As I had purchased previously !
Salesman was good. But baffled me me with “ Tech speak “
That went over my head. Lol

Resposta da Richer Sounds - Maidstone
As usual Richer Sounds are fantastic to…
As usual Richer Sounds are fantastic to use. Overall service spot on

Resposta da Richer Sounds - Maidstone
LG 55" COLOUR TV I received complete satisfaction…
I received complete satisfaction -within two days-after reporting a problem with my Remote Control.
The polite, friendly, helpful, service during my phone call and the next day receiving a replacement, despatched by post, rectifified the fault. I am also very pleased with my LG TV, the picture & definition is fantastic. Many thanks to the helpful Richer Sounds team assisting in a speedy result.

Resposta da Richer Sounds - Maidstone
Ben and all the staff were very kind
Ben and all the staff were very kind, helpful and extremely knowledgeable. Impeccable service. I could not want for a better customer experience.

Resposta da Richer Sounds - Maidstone
Ordering over phone staff helpful…
Ordering over phone staff helpful process very straightforward even better when there was a problem they were very good
Buy with confidence knowing they will sort it out

Resposta da Richer Sounds - Maidstone
Fast and efficient service.
Fast and efficient service.
Item arrived on time and in perfect condition

Resposta da Richer Sounds - Maidstone
Steve was very helpful.
Steve was very helpful and offered good advice. He assisted us in our purchase. Thank you. We are happy with our new television but haven’t set up the sound bar yet.

Resposta da Richer Sounds - Maidstone
Helpful Advice and Hassle Free Exchange
I bought an amplifier online which I needed to subsequently needed to exchange for an alternative that better met my needs. Staff were most helpful in advising on the alternative and making the exchange as smooth and problem free as possible.

Resposta da Richer Sounds - Maidstone
The engineer who was so helpful and…good help
The engineer who was so helpful and polite
He also told us in detail how to use the TV and recorder which when you are in your eighties is a very big help

Resposta da Richer Sounds - Maidstone
As always excellent advice given by…
As always excellent advice given by Jason at Maidstone branch

Resposta da Richer Sounds - Maidstone
Superb service
Superb service. Bought speakers over phone from maidstone branch. Really good deal. Fantastic customer service.

Resposta da Richer Sounds - Maidstone
Excellent advice and customer service…
Excellent advice and customer service on the phone - very quick delivery

Resposta da Richer Sounds - Maidstone
Marantz 6007 CD player
Great service.
Ordered my marantz CD player online, the process was really easy and straightforward.
Product arrived earlier than expected, which was great.
Sounds great, better than the Onkyo CD player I had before.
Very happy with my purchase.

Resposta da Richer Sounds - Maidstone
I don’t replace my items on a regular…
I don’t replace my items on a regular basis but when I have too my first place to go is richer sounds at Maidstone. Once again excellent service and advise was given for my purchase

Resposta da Richer Sounds - Maidstone
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