Excellent service from first phone call , to collection. Also a follow up phone call to check we were happy with everything.Very knowlelable, good advise. Customer service is still alive!
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Our old TV, a 44inch Sony was bought from Currys who gave no help or explanation with the set up and seemed anxious to get out of our home as quickly as possible. Contrast the service from Richer Sou... Ver mais
A empresa respondeu
Fantastic service from the guys at R/S in Maidstone, especially Jay and Steve. Plenty of “no-rush” time in the demo room, allowing me to make an informed choice for a pair of speakers… and they arrive... Ver mais
A empresa respondeu
Great service and friendly staff. They always make time to listen to you and understand your requirements before helping you select the best options to suit your requirements and budget.
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Informações de contacto
17 Earl Street, ME14 1PL, Maidstone, Reino Unido
- 0333 900 0062
Pede aos clientes que escrevam opiniões
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I just don't go anywhere else!
I just don't go anywhere else for any audio gear other than Richer Sounds. They genuinely seem to care and deliver quality and value. Very rare these days!
Thank you and don't change please!

Resposta da Richer Sounds - Maidstone
Very efficient service
Very efficient service. Delivered next day from ordering and on time.

Resposta da Richer Sounds - Maidstone
Excellent service on phone and online
Excellent service on phone and online, they did price match Manhattan t4r for me, which I was happy to accept,
But a few hours later I had an email reply from another customer advisor offering it to me for £5, less, oh well , frank

Resposta da Richer Sounds - Maidstone
Unfortunately my 6 year old TV had a…
Unfortunately my 6 year old TV had a problem with lines on screen.I had a 6 year extended warranty which proved to be a god send!as TV was deemed to be BER.I was given a voucher worth £520 which I could put towards a new TV.Thank you RS.

Resposta da Richer Sounds - Maidstone
Fantastic service
Fantastic service, friendly staff and great prices! Thanks Richer Sounds!

Resposta da Richer Sounds - Maidstone
All the staff are so friendly and…
All the staff are so friendly and helpful
And go out of their way to help you

Resposta da Richer Sounds - Maidstone
Service and support with expert product…
Service and support with expert product knowledge was provided to me to assist me with the difficult task of choosing a new piece of HiFi equipment. Great people, service and support.Prices that are competative as well. Thank you. I'll be back...

Resposta da Richer Sounds - Maidstone
TV developed a terminal fault
TV developed a terminal fault. Richer Sounds, and 'Ben' in particular, provided a faultless customer service, and new TV. Thank you.

Resposta da Richer Sounds - Maidstone
5* Service
Great Service and advice would definitely recommend Richer Sounds for your next TV purchase.

Resposta da Richer Sounds - Maidstone
Exceptional Service from Richer Sounds Maidstone – Eversolo A8 is a Powerhouse
After extensive research, I decided to upgrade to the Eversolo DMP-A8, and I couldn’t be happier. While I was originally eyeing the A6 Gen 2 (which was on pre-order), Jay from the Maidstone branch kept me fully updated on stock levels. His communication was top-tier, which gave me the confidence to pivot to the A8.
Jay made the transition seamless, utilizing their secure "over-the-phone" payment link, and true to his word, the unit was delivered by DPD the very next day.
As for the A8 itself? It’s a total game-changer. I’ve integrated it into my full setup—running my turntable via the analogue inputs (through a phono pre-amp), my Blu-ray and CD player via Optical, and both my Tascams via Coaxial. The connectivity is incredible, and those VU meters are the icing on the cake. Huge thanks to Jay and the team for a stress-free, professional experience!

Resposta da Richer Sounds - Maidstone
Pretty good 😁
Excellent product knowledge
Excellent customer service
Sold me a item I need not what the shop wonted to sell me.
A+ all round cheers guys

Resposta da Richer Sounds - Maidstone
Great company who understood what we wanted.
We were welcomed in by Piers at the Maidstone store and we spent a few hours discussing our different needs and wants.
He was brilliant and totally understood us and sold us a great tv. (Not that we can work it yet as it’s sooo far advanced that it keeps speaking to us and we can’t work out why but we will work that out).
We felt comfortable, welcome and not stupid which is massive to us. We haven’t bought a new tv for 15 years so a bit behind the times.
Would highly recommend Richer Sounds. Full of knowledge and not a massive conglomerate.

Resposta da Richer Sounds - Maidstone
The speakers i wanted were in stock in…
The speakers i wanted were in stock in store wich was lucky

Resposta da Richer Sounds - Maidstone
Excellent service
Well run and organised. Competitive prices and delivery of my LG OLED TV was the morning after I ordered it. Plus free extended warranty. Overall a very good buying experience. My family and friends have used them many times over the last few years and have always had good service.

Resposta da Richer Sounds - Maidstone

Resposta da Richer Sounds - Maidstone

Resposta da Richer Sounds - Maidstone
Excellent Customer Service at Richer Sounds- Maidstone.
Was loosely browsing for a pair of speakers in Richer Sounds at Maidstone. Sam came to our assistance and was nothing but helpful. He showed us a pair of Dali speakers that were reduced, and set them up for us to hear whilst we shopped elsewhere. When we returned they were all ready and sounded great. We bought them and are happy. Then a week later Sam called me to see if they were ok. What great customer service and well worth a 5 star review. Well deserved Sam, and thank you 👍

Resposta da Richer Sounds - Maidstone
A long-time customer of Richer Sounds…
A long-time customer of Richer Sounds is always my first (and usually only) port of call for TVs and hi-fi for over 30 years. Always highly recommend them to others

Resposta da Richer Sounds - Maidstone
Great Service from Richer Sounds
I had a fantastic experience with Richer Sounds. Ben, the manager, was incredibly knowledgeable and helpful. The prices were very competitive, and the level of service easily beat all other retailers.Highly recommended.

Resposta da Richer Sounds - Maidstone
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