Richer Sounds - Maidstone Opiniões 

2294
•
TrustScore: 5 em 5

4,9

17 Earl Street, ME14 1PL Maidstone, GB

•

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Excellent service from first phone call , to collection. Also a follow up phone call to check we were happy with everything.Very knowlelable, good advise. Customer service is still alive!

Classificada 5 em 5 estrelas

Our old TV, a 44inch Sony was bought from Currys who gave no help or explanation with the set up and seemed anxious to get out of our home as quickly as possible. Contrast the service from Richer Sou... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Fantastic service from the guys at R/S in Maidstone, especially Jay and Steve. Plenty of “no-rush” time in the demo room, allowing me to make an informed choice for a pair of speakers… and they arrive... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Great service and friendly staff. They always make time to listen to you and understand your requirements before helping you select the best options to suit your requirements and budget.

A empresa respondeu


Informações sobre a empresa

  1. Hi-fi
  2. também em
  3. Loja de dispositivos electrónicos
  4. Loja de televisões

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,9

Todas as opiniões

(2294)

24 662 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

I just don't go anywhere else!

I just don't go anywhere else for any audio gear other than Richer Sounds. They genuinely seem to care and deliver quality and value. Very rare these days!
Thank you and don't change please!

9 de abril de 2026
logótipo da Richer Sounds - Maidstone

Resposta da Richer Sounds - Maidstone

Thanks for your great feedback and for supporting local business.

Classificada 5 em 5 estrelas

Excellent service on phone and online

Excellent service on phone and online, they did price match Manhattan t4r for me, which I was happy to accept,
But a few hours later I had an email reply from another customer advisor offering it to me for £5, less, oh well , frank

6 de abril de 2026
logótipo da Richer Sounds - Maidstone

Resposta da Richer Sounds - Maidstone

Thank you for your 5 star review!

Classificada 5 em 5 estrelas

Unfortunately my 6 year old TV had a…

Unfortunately my 6 year old TV had a problem with lines on screen.I had a 6 year extended warranty which proved to be a god send!as TV was deemed to be BER.I was given a voucher worth £520 which I could put towards a new TV.Thank you RS.

4 de abril de 2026
logótipo da Richer Sounds - Maidstone

Resposta da Richer Sounds - Maidstone

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Classificada 5 em 5 estrelas

Fantastic service

Fantastic service, friendly staff and great prices! Thanks Richer Sounds!

3 de abril de 2026
logótipo da Richer Sounds - Maidstone

Resposta da Richer Sounds - Maidstone

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Classificada 5 em 5 estrelas

Service and support with expert product…

Service and support with expert product knowledge was provided to me to assist me with the difficult task of choosing a new piece of HiFi equipment. Great people, service and support.Prices that are competative as well. Thank you. I'll be back...

1 de abril de 2026
logótipo da Richer Sounds - Maidstone

Resposta da Richer Sounds - Maidstone

Thank you for your 5 star review!

Classificada 5 em 5 estrelas

TV developed a terminal fault

TV developed a terminal fault. Richer Sounds, and 'Ben' in particular, provided a faultless customer service, and new TV. Thank you.

30 de março de 2026
logótipo da Richer Sounds - Maidstone

Resposta da Richer Sounds - Maidstone

Thank you for your wonderful feedback

Classificada 5 em 5 estrelas

5* Service

Great Service and advice would definitely recommend Richer Sounds for your next TV purchase.

1 de abril de 2026
logótipo da Richer Sounds - Maidstone

Resposta da Richer Sounds - Maidstone

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Classificada 5 em 5 estrelas

Exceptional Service from Richer Sounds Maidstone – Eversolo A8 is a Powerhouse

After extensive research, I decided to upgrade to the Eversolo DMP-A8, and I couldn’t be happier. While I was originally eyeing the A6 Gen 2 (which was on pre-order), Jay from the Maidstone branch kept me fully updated on stock levels. His communication was top-tier, which gave me the confidence to pivot to the A8.
Jay made the transition seamless, utilizing their secure "over-the-phone" payment link, and true to his word, the unit was delivered by DPD the very next day.
As for the A8 itself? It’s a total game-changer. I’ve integrated it into my full setup—running my turntable via the analogue inputs (through a phono pre-amp), my Blu-ray and CD player via Optical, and both my Tascams via Coaxial. The connectivity is incredible, and those VU meters are the icing on the cake. Huge thanks to Jay and the team for a stress-free, professional experience!

30 de março de 2026
logótipo da Richer Sounds - Maidstone

Resposta da Richer Sounds - Maidstone

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Classificada 5 em 5 estrelas

Pretty good 😁

Excellent product knowledge
Excellent customer service
Sold me a item I need not what the shop wonted to sell me.
A+ all round cheers guys

3 de abril de 2026
Opinião espontânea
logótipo da Richer Sounds - Maidstone

Resposta da Richer Sounds - Maidstone

Thanks for your 5 star review, we look forward to seeing you again next time

Classificada 5 em 5 estrelas

Great company who understood what we wanted.

We were welcomed in by Piers at the Maidstone store and we spent a few hours discussing our different needs and wants.

He was brilliant and totally understood us and sold us a great tv. (Not that we can work it yet as it’s sooo far advanced that it keeps speaking to us and we can’t work out why but we will work that out).

We felt comfortable, welcome and not stupid which is massive to us. We haven’t bought a new tv for 15 years so a bit behind the times.

Would highly recommend Richer Sounds. Full of knowledge and not a massive conglomerate.

10 de janeiro de 2026
logótipo da Richer Sounds - Maidstone

Resposta da Richer Sounds - Maidstone

Thank you for your 5 star review, it’s lovely to read your comments.

Classificada 5 em 5 estrelas

Excellent service

Well run and organised. Competitive prices and delivery of my LG OLED TV was the morning after I ordered it. Plus free extended warranty. Overall a very good buying experience. My family and friends have used them many times over the last few years and have always had good service.

23 de março de 2026
Opinião espontânea
logótipo da Richer Sounds - Maidstone

Resposta da Richer Sounds - Maidstone

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Classificada 5 em 5 estrelas

great deal

great price for telly beat internet and currys hands down

22 de março de 2026
logótipo da Richer Sounds - Maidstone

Resposta da Richer Sounds - Maidstone

Thank you for your wonderful feedback

Classificada 5 em 5 estrelas

Excellent Customer Service at Richer Sounds- Maidstone.

Was loosely browsing for a pair of speakers in Richer Sounds at Maidstone. Sam came to our assistance and was nothing but helpful. He showed us a pair of Dali speakers that were reduced, and set them up for us to hear whilst we shopped elsewhere. When we returned they were all ready and sounded great. We bought them and are happy. Then a week later Sam called me to see if they were ok. What great customer service and well worth a 5 star review. Well deserved Sam, and thank you 👍

20 de março de 2026
logótipo da Richer Sounds - Maidstone

Resposta da Richer Sounds - Maidstone

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Classificada 5 em 5 estrelas

A long-time customer of Richer Sounds…

A long-time customer of Richer Sounds is always my first (and usually only) port of call for TVs and hi-fi for over 30 years. Always highly recommend them to others

15 de março de 2026
logótipo da Richer Sounds - Maidstone

Resposta da Richer Sounds - Maidstone

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Classificada 5 em 5 estrelas

Great Service from Richer Sounds

I had a fantastic experience with Richer Sounds. Ben, the manager, was incredibly knowledgeable and helpful. The prices were very competitive, and the level of service easily beat all other retailers.Highly recommended.

12 de março de 2026
logótipo da Richer Sounds - Maidstone

Resposta da Richer Sounds - Maidstone

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

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