Richer Sounds - Oxford Opiniões 

1811
•
TrustScore: 5 em 5

5,0

1 West Way, Botley Road, OX2 0JB Botley Road, GB

•

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Simply The Best! The guys at Oxford Richer Sounds seem to make it appear easy going above and beyond what other companies could ever begrudgingly do. I have purchased many many times from these guy... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Richer Sounds has always featured a well chosen range of budget to affordable higher end equipment, and offers good friendly advice and demonstration facilities. It is always a pleasure to go along a... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I purchased a TV from Richer Sounds just under a year previously, but was unhappy about its performance. RS agreed, no quibbles, to exchange it for a new one, so that I only had to pay the difference... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Absolutely first class! Bought an expensive speaker sight unseen from them. They missed a damage to one corner when they were describing the condition to me. On pointing that out after delivery, the s... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Hi-fi
  2. também em
  3. Loja de dispositivos electrónicos
  4. Loja de televisões

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contacto

  • 1 West Way, Botley Road, OX2 0JB, Botley Road, Reino Unido

  • 0333 900 0052

5,0

Excelente

TrustScore: 5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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5,0

Todas as opiniões

(1811)

24 562 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

RicherSounds - the "go to" TV retailer…

I consider RicherSounds to be the "go to" TV retailer having used them before. My recent purchase experience has been exactly as I'd expected - experienced staff, prompt delivery and good pricing.

6 de agosto de 2026
logótipo da Richer Sounds - Oxford

Resposta da Richer Sounds - Oxford

Thanks for your kind review, we look forward to your next visit.

Classificada 5 em 5 estrelas

Excellent service

Excellent service! Order processed by them. Delivered on time. Thanks guys

31 de julho de 2026
logótipo da Richer Sounds - Oxford

Resposta da Richer Sounds - Oxford

Thanks for your 5 star review, we look forward to seeing you again next time

Classificada 5 em 5 estrelas

Exceptional service, Exceptional product.

Exceptional service provided by RS as always. I special ordered a Denafrips Hermes DDC which arrived well within the 4-6 weeks estimated delivery time. My purchase was made by ‘phone in a professional, informative, pleasant and courteous manner. Delivery updates were provided. A win, win for me. A perfect transaction and an amazing piece of digital audio refinement gear.

2 de julho de 2026
logótipo da Richer Sounds - Oxford

Resposta da Richer Sounds - Oxford

Thank you for your 5 star review, it’s lovely to read your comments.

Classificada 5 em 5 estrelas

Great technical advice

Great technical advice without being pushed to buy.
Quick response time and delivery. Great to deal with a person not a website.

28 de julho de 2026
logótipo da Richer Sounds - Oxford

Resposta da Richer Sounds - Oxford

Thank you for your 5 star review, it’s lovely to read your comments.

Classificada 5 em 5 estrelas

Product great, decals not

Product great, as expected and Richer sounds Oxford excellent as usual, and was replacing an older Denon. Unfortunately the ‘feature decal’ that Denon slaps across the front panel pulled off some of the black finish! Gutted, but I’ll live with it.
Update: Paddy @RicherSounds Oxford went above and beyond by reaching out to offer a replacement. It's that kind of customer service that makes RicherSounds outstanding to deal with !

27 de julho de 2026
logótipo da Richer Sounds - Oxford

Resposta da Richer Sounds - Oxford

Thanks for the feedback, although I was really sorry to read if what happened with the finish and will of course raise that with the supplier. In the meantime we will be in touch to see what can be done to resolve that for you..

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Classificada 5 em 5 estrelas

We dealt with Paddy at the Oxford…

We dealt with Paddy at the Oxford Store. Good advice on OLED type 4HD TVs, purchased a 42" LG.
Prompt delivery and returning our dead TV for recycling, and the packaging for the new one was very easy.

It would help if the delivery guys could unpack and take away the packaging but otherwise first class as usual.

27 de julho de 2026
logótipo da Richer Sounds - Oxford

Resposta da Richer Sounds - Oxford

Thank you for your 5 star review!

Classificada 5 em 5 estrelas

brilliant

Ash was brilliant- patience and professionalism at their highest standards

24 de julho de 2026
logótipo da Richer Sounds - Oxford

Resposta da Richer Sounds - Oxford

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Classificada 4 em 5 estrelas

Had a problem getting the TV I…

Had a problem getting the TV I purchased but they resolved the situation to my satisfaction

19 de julho de 2026
logótipo da Richer Sounds - Oxford

Resposta da Richer Sounds - Oxford

Thanks for your feedback and for leaving a positive rating despite having some problems, which we're glad to hear the branch successfully resolved.

The Customer Experience team

Classificada 5 em 5 estrelas

A real pleasure to do business with

A real pleasure to do business with. Spoke to Kaz over the phone for help choosing a soundbar for our TV. Sound advice with no pressure to buy. Then placed an online order over the phone with Ash who was also v patient helpful. New kit arrived within 24 hours and v easy to set up. Highly recommended these guys. Thank you 🙏

28 de julho de 2026
Opinião espontânea
logótipo da Richer Sounds - Oxford

Resposta da Richer Sounds - Oxford

Thanks for your great feedback and for supporting local business.

Classificada 5 em 5 estrelas

I have bought from Richer Sounds for…

I have bought from Richer Sounds for decades. As always the advice given was concise, accurate and useful. Communications were polite but friendly.

21 de julho de 2026
logótipo da Richer Sounds - Oxford

Resposta da Richer Sounds - Oxford

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Classificada 5 em 5 estrelas

Fabulous service from Damian

Fabulous service from Damian. Monitor Audio Silver 50s (open box) are just the ticket and really appreciate the extra discount given because of a small mark on speakers. Thanks again

19 de julho de 2026
logótipo da Richer Sounds - Oxford

Resposta da Richer Sounds - Oxford

Thanks for your feedback, great to read you were happy with our service.

Classificada 5 em 5 estrelas

Helpfull staff who couldn’t do enough…

Helpfull staff who couldn’t do enough for you, willing to give me the time in store and on the phone to make the right decision what’s best for me.

18 de julho de 2026
logótipo da Richer Sounds - Oxford

Resposta da Richer Sounds - Oxford

Thanks for your kind review, we look forward to your next visit.

Classificada 5 em 5 estrelas

Super helpful

Damien was incredibly helpful and managed to source the projector we needed. He had it delivered to the shop and we were able to pick it up a few days later. Fantastic service, thank you.

14 de julho de 2026
logótipo da Richer Sounds - Oxford

Resposta da Richer Sounds - Oxford

Thank you for your 5 star review!

Classificada 5 em 5 estrelas

Customer service

Good service

16 de julho de 2026
logótipo da Richer Sounds - Oxford

Resposta da Richer Sounds - Oxford

Thanks for your great feedback and for supporting local business.

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