Richer Sounds - Oxford Opiniões 

1769
TrustScore: 5 em 5

5,0

1 West Way, Botley Road, OX2 0JB Botley Road, GB


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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Excellent service from start to finish. The staff were friendly, knowledgeable and very helpful, answering all my questions and helping me choose the right Denon amplifier. Everything went smoothly, a... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Great service as always. Questions answered quickly and honestly by a "real" knowledgeable human being, very fast tracked delivery (if needed) with one hour delivery window. Excellent value. Easy te... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Upgrading my turntable. Staff are friendly and very knowledgeable and appear dedicated to ensuring that you select the solution that is best for you. There is no hard sell and they do not try and... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Straight forward ordering process, informative website. My second purchase of smart tv from Richer sounds. Tv delivered within 36 hours of purchase. Very happy with price and delivery.

A empresa respondeu


Informações sobre a empresa

  1. Hi-fi
  2. Loja de dispositivos electrónicos
  3. Loja de televisões

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contacto

  • 1 West Way, Botley Road, OX2 0JB, Botley Road, Reino Unido

  • 0333 900 0052

5,0

Excelente

TrustScore: 5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

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Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

5,0

Todas as opiniões

(1769)

25 159 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Really helpful staff

Really helpful staff, with sound advice on my intended purchase from them. I am very pleased with my Hisense Mini Led 55" Tv

1 de maio de 2026
logótipo da Richer Sounds - Oxford

Resposta da Richer Sounds - Oxford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Classificada 5 em 5 estrelas

Kaz at Richer Sounds is you man.

Kaz is always welcoming and knowledgeable on tech products. I am happy to continue shopping at Richer Sounds for my future purchases.

28 de abril de 2026
logótipo da Richer Sounds - Oxford

Resposta da Richer Sounds - Oxford

Thanks for your great feedback and for supporting local business.

Classificada 5 em 5 estrelas

Great service

Helpful and informative advice from friendly staff.

26 de abril de 2026
logótipo da Richer Sounds - Oxford

Resposta da Richer Sounds - Oxford

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Classificada 5 em 5 estrelas

Campervan tv

As always when I shop at richer sounds in Botley Oxford I get 1st class helpful info on the item I'm looking for ,I was buying a TV for my campervan & kaz explained all the options available.

25 de abril de 2026
logótipo da Richer Sounds - Oxford

Resposta da Richer Sounds - Oxford

Thank you for your 5 star review, it’s lovely to read your comments.

Classificada 5 em 5 estrelas

I purchased a lg g5 from botley…

I purchased a lg g5 from botley excellent service from ash and also follow up to check I was happy with my purchase and everything was okay.

24 de abril de 2026
logótipo da Richer Sounds - Oxford

Resposta da Richer Sounds - Oxford

Thank you for your 5 star review!

Classificada 5 em 5 estrelas

Faultless experience

Faultless experience from start to finish. Friendly, knowledgeable and refreshingly competent staff at the end of the phone; they quickly confirmed delivery vehicles for restricted access, processed a price match and ensured delivery instructions were passed on. They use a helpful and efficient delivery company that delivered to a countryside location following directions and on time. It is rare to find such a high level of customer service and I would not even consider using anyone else in future.

23 de abril de 2026
logótipo da Richer Sounds - Oxford

Resposta da Richer Sounds - Oxford

Thank you for your wonderful feedback

Classificada 5 em 5 estrelas

Quick delivery on time

Quick delivery on time. Cartridge (Ortofon Bronze) fully up to expectations. This is my second one. Even pre Run in period completion this sounds great.

22 de abril de 2026
logótipo da Richer Sounds - Oxford

Resposta da Richer Sounds - Oxford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Classificada 5 em 5 estrelas

My latest business with you

Hello I would just like to say my click and collect from your your store was fuss free and went smoothly. You supplied exactly what I ordered within the timescale quoted. I am very happy with the results. Thank you very much.

13 de abril de 2026
logótipo da Richer Sounds - Oxford

Resposta da Richer Sounds - Oxford

Thanks for your great feedback and for supporting local business.

Classificada 5 em 5 estrelas

Had a great demo session

Had a great demo session for 3 different pairs of speakers. Paddy did a proper deep dive on my room set up and musical tastes and was very knowledgeable and informative. After an hour of deliberation, he pulled the rabbit out of the hat with the Monitor Audio Silver 100 7g in gloss black. The most important thing to me was feeling good about my experience and coming away knowing what I'd chosen and the reasons for making that choice. Thanks Paddy and Richer Sounds Oxford.

25 de abril de 2026
logótipo da Richer Sounds - Oxford

Resposta da Richer Sounds - Oxford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Classificada 5 em 5 estrelas

Thank you!

Always more than helpful at Richer Sounds!

20 de março de 2026
logótipo da Richer Sounds - Oxford

Resposta da Richer Sounds - Oxford

Thank you for your wonderful feedback

Classificada 5 em 5 estrelas

I was undecided between two premium TV…

I was undecided between two premium TV sets
I spoke to RS Oxford and they helped me decide. Offered next day delivery at a lower price than John Lewis and with six years warranty, again, better than John Lewis
Knowledgeable staff, quick, polite and offered better price.
What is not to like!

11 de abril de 2026
logótipo da Richer Sounds - Oxford

Resposta da Richer Sounds - Oxford

Thanks for your great feedback and for supporting local business.

Classificada 5 em 5 estrelas

Topnotch customer service

Once again, Kaz from the Oxford store went above and beyond help with my query and helped me sourcing one of the last few Oberon Vokals (outgoing model).

I’ll definitely be coming back for all my future hifi needs 😊

13 de abril de 2026
logótipo da Richer Sounds - Oxford

Resposta da Richer Sounds - Oxford

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Classificada 5 em 5 estrelas

Still top of the game 25 years later...

It's great to see a UK retailer still providing great service and commitment to good products (when so many have disappeared or gone faceless online). I bought by first hi-fi wiht my Dad aged 16 from Richer Sounds Birmingham who helped me with a sweet, easy going setup for not a lot of money. Over the years I've upgraded my way up the hi-fi chain, with great service from RS all the way at various locations - headphones, speakers, cables you name it. I dropped in to RS Oxford on route to town yesterday expecting to just browse and ended up demoing a few new speakers. Paddy knew his stuff and couldn't be more helpful. I went from looking at sub £1k speakers to fixing on some £2k Neat Petites which I'll be ordering as soon as I raise the additional funds! RS has always given no BS advice, great service and solid prices. Sure, you could look on Ebay or Aliexpress but I'd rather spend my £'s with a bunch that deserve it, safe that I've heard what I'm spending my money on.

15 de abril de 2026
Opinião espontânea
logótipo da Richer Sounds - Oxford

Resposta da Richer Sounds - Oxford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Classificada 4 em 5 estrelas

Sale staff knew the technical aspects…

Sale staff knew the technical aspects of the tv's and stop us from making an expensive mistake.

6 de abril de 2026
logótipo da Richer Sounds - Oxford

Resposta da Richer Sounds - Oxford

Thanks very much for leaving us a review. I’m really pleased to hear the team were able to use their technical knowledge to help you avoid the mistake. Honest, expert advice is exactly what we aim to provide.

We’re always striving to make sure experiences like this feel five‑star from start to finish, so if there’s anything more we could have done to improve things, or anything you need help with in future, please don’t hesitate to get in touch at seniorcomplaintsteam@richersounds.com.

Kind regards,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Classificada 5 em 5 estrelas

Great advice and service

Great advice and service. Quick delivery.
Very pleased.

6 de abril de 2026
logótipo da Richer Sounds - Oxford

Resposta da Richer Sounds - Oxford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Classificada 5 em 5 estrelas

The absolute best for home tech

Been buying stuff from these guys for decades and there’s a good reason for that. Always ridiculously knowledgeable, answer the most stupid questions with patience and grace, and perhaps most importantly for anyone who’s not already a customer, they NEVER try to oversell!

3 de abril de 2026
logótipo da Richer Sounds - Oxford

Resposta da Richer Sounds - Oxford

Thank you for your 5 star review, it’s lovely to read your comments.

Classificada 5 em 5 estrelas

Great customer service

Great customer service, using their click & collect service meant I got phone call when it was ready for collection. Felt I got trust buying through Richer Sounds and my boyfriend was very happy with his new record player birthday present!

6 de abril de 2026
logótipo da Richer Sounds - Oxford

Resposta da Richer Sounds - Oxford

Thank you for your wonderful feedback

Classificada 5 em 5 estrelas

Happy customer

I was happy with the whole experience of interacting with Richer Sounds. The price of the product I bought was very good and it came with their 6 year guarantee for peace of mind. In making the purchase the service in the store with the manager was both professional and friendly.

6 de abril de 2026
logótipo da Richer Sounds - Oxford

Resposta da Richer Sounds - Oxford

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

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