I kept delaying a decision on buying a new Roberts DAB radio, thinking I wanted to buy it instore. I finally just called the RS telesales line. I spoke to Carl and had a good chat about what I n... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Visited this shop after a recommendation, for record player and speakers. Spoke to Sam who couldn’t have been more helpful, explaining the products and establishing what I was after and happy to answe... Ver mais
A empresa respondeu
The week before Christmas we had an issue with our TV purchased just over a year earlier. When it couldn't be repaired in time for Christmas we were given a credit to purchase a brand new (and update... Ver mais
A empresa respondeu
Stuart is the deputy manager of Richer Sounds Solihull. For my last TV he was so helpful and knowledgeable. I hoped this time round Stuart was still there and he was. I explained what I needed and he... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Informações de contacto
9 Station Road, B91 3TG, Solihull, Reino Unido
- 0333 900 0090
4,9
Excelente
2 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great experience with richer sounds as…
Great experience with richer sounds as always. Good demo of the kit I was looking for and another happy purchase.
10 de janeiro de 2026
Resposta da Richer Sounds - Solihul
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Voucher experience
I had a voucher as a present and wanted to spend it. i found the only way to do it was to call them. When I did it was easy, but I spent time unnecessarily messing around on the website.
9 de janeiro de 2026
Resposta da Richer Sounds - Solihul
Thank you for the review although I'm very sorry for any time wasted of course. Currently any gift vouchers issued by our colleagues are only valid for use with our stores or telesales.
We are reviewing the system however with a view to improving things and your feedback will only spur us on to accelerate this, do get in touch if we can be of any help whatsoever..
seniorcomplaintsteam@richersounds.com
Many thanks
Tom Griffiths
Head of Customer Experience
Richer Sounds
Always a great deal
Always a great deal and easy process with Richer Sounds, you'd struggle to beat them.
19 de junho de 2025
Resposta da Richer Sounds - Solihul
Thanks for your feedback, great to read you were happy with our service.
Great product knowledge
Great product knowledge, demo available in store. Good product,good price and fast delivery.
4 de janeiro de 2026
Resposta da Richer Sounds - Solihul
Thanks for your 5 star review, we look forward to seeing you again next time
Great shop
Super helpful, super knowledgeable and fantastic products. Bought a LG TV and had some questions afterwards and everyone I spoke to was amazing. My go to place for electricals
12 de setembro de 2025
Resposta da Richer Sounds - Solihul
Thanks for your 5 star review, we look forward to seeing you again next time
Richer Sounds? Great company
The gentleman who served me, Samual, could not have been more helpful. Delivery service also excellent. Would highly recommend.
2 de janeiro de 2026
Resposta da Richer Sounds - Solihul
Thanks for your great feedback and for supporting local business.
Resposta da Richer Sounds - Solihul
Thanks for your kind review, we look forward to your next visit.
First rate customer service.
An excellent experience. The assistant had a wealth of knowledge that he imparted clearly and patiently. He listened to our requirements and acted on them positively giving us time to make our decision.
2 de janeiro de 2026
Resposta da Richer Sounds - Solihul
Thank you for your 5 star review, it’s lovely to read your comments.
Martin at Solihull was awesome
Martin at Solihull was awesome. Post sale care was prompt as well. Bought ex display for same warranty. Great quality KEF LSX II speakers
30 de dezembro de 2025
100% customer service
100% customer service from the moment you step inside the store.
Excellent knowledge and advice to help you purchase what you’re looking for.
Order came next day and a store purchase was carried and loaded in the car for us. Any problems and you know they are on the other end of the phone to help, Thankyou!
29 de dezembro de 2025
Good hifi retailer
They're always competitive with pricing and knowledgeable about their products.
29 de dezembro de 2025
Always great service from Martin and…
Always great service from Martin and the team at Solihull
29 de dezembro de 2025
Flawless shopping experience
Great communication from start to finish. Great price offered with unbeatable 6 year guarantee. Zero complaints. Very pleased with my new TV.
29 de dezembro de 2025
Helpful knowledgable staff
Helpful knowledgable staff made ordering a pleasure
27 de dezembro de 2025
Resposta da Richer Sounds - Solihul
Thanks for your great feedback and for supporting local business.
Superb service from start to finish
Superb service from start to finish. Good advice given in the shop by Stuart and then another colleague over the phone when I had set up issues. (User error) Not everything we selected was in stock so I took the amp on the day and the turntable was delivered less than 2 days later which was really quick for Xmas week. I would really recommend the store as the staff seem to genuinely be interested in helping you.
28 de dezembro de 2025
Resposta da Richer Sounds - Solihul
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Resposta da Richer Sounds - Solihul
Thanks for your 5 star review, we look forward to seeing you again next time
Good advice on the item I purchased.
23 de dezembro de 2025
Resposta da Richer Sounds - Solihul
Thank you for your wonderful feedback
Very friendly staff
Very friendly staff, very helpful. Didn’t feel that a product was being pushed on us. Easy delivery and great product.
20 de dezembro de 2025
Resposta da Richer Sounds - Solihul
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Resposta da Richer Sounds - Solihul
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Resposta da Richer Sounds - Solihul
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.