Great company with great people. We bought a big tv which unfortunately had a technical manufacturer issue. Contacted RS and they couldn't have been more helpful. Had a replacement tv within a couple... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Great company with great people. We bought a big tv which unfortunately had a technical manufacturer issue. Contacted RS and they couldn't have been more helpful. Had a replacement tv within a couple... Ver mais
A empresa respondeu
Andre from Richer Sounds in Swiss Cottage provided a great service. I had an old Hi Fi that had not worked for many years. I am not an expert do was delighted that he was able to provide options and i... Ver mais
A empresa respondeu
Oli and his knowledge and support was first class. He tested the projector in the shop with me and I was so pleased he found the product to be an excellent purchase for me. It was a seamless journey f... Ver mais
A empresa respondeu
I have to say Richer Sounds never let you down, if anything is wrong they immediately pull out all the stops to remedy the situation. The Sennheiser headphones I received were damaged in transit. I ha... Ver mais
A empresa respondeu
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
25 Northways Parade, NW3 5DN, London, Reino Unido
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Worked with Richard Sounds at Swiss cottage, top guys A++++ on service .
Went out to of their way to get the deal done.

Resposta da Richer Sounds - Swiss Cottage
Amazing advice, super fast return with quotes and great recommendation for installer. I will always come back to Richer Sounds, they are the top electronics retailer.

Resposta da Richer Sounds - Swiss Cottage

Resposta da Richer Sounds - Swiss Cottage
The team have a great ethos that puts the customer first.
I ordered two pairs of speakers from different brands as I couldn't decide which would be best for a 21st birthday present. The process worked seamlessly. When I cancelled the second pair before collecting because I'd changed my mind the Swiss Cottage team took it in their stride and processed the refund promptly and courteously, through clear and helpful emails and a phone call.
I'm pleased with the speakers I kept, the price was good and I trust Richer Sounds way more than some other internet that might offer a marginally better price but with far worse customer service.

Resposta da Richer Sounds - Swiss Cottage
We had excellent service and support. The advice of Omar on the TV we purchased was invaluable. His help in installing it was first class. I have nothing but praise for him and Richer Sounds

Resposta da Richer Sounds - Swiss Cottage
I had excellent service from Omar, who gave excellent and honest advice. I had a small issue when setting up at home but again Omar resolved issue very quickly.

Resposta da Richer Sounds - Swiss Cottage

Resposta da Richer Sounds - Swiss Cottage

Resposta da Richer Sounds - Swiss Cottage
Really, really efficient and helpful service over the phone. Prompt delivery. Great price as well. Overall a pleasure to deal with.

Resposta da Richer Sounds - Swiss Cottage
Great selection of TVs and really valuable staff - knowledgeable and helpful. Second TVs purchased from Swiss Cottage store and cannot recommend more!

Resposta da Richer Sounds - Swiss Cottage
Always great customer service and the guys always know what they're talking about

Resposta da Richer Sounds - Swiss Cottage
Professional advice and competitive prices. I phoned up a few times before the purchase and all the staff were very patient, professional and helpful. Maybe that's why I had been a Richer Sounds customer for over 15 years.

Resposta da Richer Sounds - Swiss Cottage
Paul at Swiss Cottage is the kind of person you need in these stores, put me at ease immediately, professional friendly really helpful
I was only spending £200, and had little idea what I was looking for, but the best deal was found for me, and expert advice , without being patronised , was offered the whole time I was there.
You even get after sales service to check everything is in order.
*****

Resposta da Richer Sounds - Swiss Cottage
Slight issue with a damaged product, remedied quickly though.

Resposta da Richer Sounds - Swiss Cottage
Very efficient. Called me when it was ready to collect and kept it for me until I could get there. Great job

Resposta da Richer Sounds - Swiss Cottage
Exceptional customer service from Oli.
I had a technical problem with the item that I bought. Oli was very conscientious in helping me exchange it and was always available with help and advice after the purchase. Based on my experience, I would definitely buy from Richer Sounds again.

Resposta da Richer Sounds - Swiss Cottage
Always a good experience. A very human approach to buying hifi !

Resposta da Richer Sounds - Swiss Cottage

Resposta da Richer Sounds - Swiss Cottage
Great friendly service from Paul & Omar at Swiss Cottage - I love my new speakers, the sound is amazing!

Resposta da Richer Sounds - Swiss Cottage
Fantastic help as usual - managed to get the last of this particular TV available in the entire company, sale was completed quickly and easily over the phone and shipping arranged very quickly. Thanks for the great service 😊

Resposta da Richer Sounds - Swiss Cottage
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