Richer Sounds - Swiss Cottage Opiniões 

1116
•
TrustScore: 5 em 5

4,9

25 Northways Parade, NW3 5DN London, GB

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Amazing service as always from the Richer Sounds team and Oli in particular. Expert knowledge and advice to make the right choice. Thank you!

A empresa respondeu

Classificada 5 em 5 estrelas

Great company with great people. We bought a big tv which unfortunately had a technical manufacturer issue. Contacted RS and they couldn't have been more helpful. Had a replacement tv within a couple... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I have to say Richer Sounds never let you down, if anything is wrong they immediately pull out all the stops to remedy the situation. The Sennheiser headphones I received were damaged in transit. I ha... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I was really impressed when i called Richer Sounds @ Swiss Cottage. Paul did a great job and explained options. When i had reached my decision, Paul explained the purchase process. My new device was d... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Hi-fi
  2. também em
  3. Loja de dispositivos electrónicos
  4. Loja de televisões

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

1 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,9

Todas as opiniões

(1116)

24 593 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Omar was very knowledgeable and…

Omar was very knowledgeable and extremely helpful. He made it a great experience.

4 de novembro de 2025
logótipo da Richer Sounds - Swiss Cottage

Resposta da Richer Sounds - Swiss Cottage

Thanks for your 5 star review, we look forward to seeing you again next time

Classificada 5 em 5 estrelas

The customer relations agent was excellent

The customer relations agent was courteous, knew his product range very well and followed through on the company’s delivery promise.

28 de outubro de 2025
logótipo da Richer Sounds - Swiss Cottage

Resposta da Richer Sounds - Swiss Cottage

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Classificada 5 em 5 estrelas

Excellent service

Excellent service, very knowledgable and extremely competitive pricing...and really friendly too! Recommended.

22 de outubro de 2025
logótipo da Richer Sounds - Swiss Cottage

Resposta da Richer Sounds - Swiss Cottage

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Classificada 5 em 5 estrelas

Amazing Service amazing staff at Richer…

Amazing Service amazing staff at Richer Sounds Swiss Cottage,Ollie,Omar and fillip helped me a lot with my purchase I can highly recommend buying from this retailer.

27 de outubro de 2025
logótipo da Richer Sounds - Swiss Cottage

Resposta da Richer Sounds - Swiss Cottage

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Classificada 5 em 5 estrelas

Thanks, Oli.

Good price for an excellent turntable. Oli was very helpful and friendly. I appreciated his follow-up call. It's a great shop.

25 de outubro de 2025
logótipo da Richer Sounds - Swiss Cottage

Resposta da Richer Sounds - Swiss Cottage

Thank you for your 5 star review, it’s lovely to read your comments.

Classificada 5 em 5 estrelas

What a great experience! I was looking for a stand alone blue…

I was looking for a stand alone blue tooth speaker, not knowing that there were alternatives, but wanting a great sound for the music I listen to . I was extremely fortunate that I was helped by Filip at Richer Sounds Swiss Cottage who asked the type of music I listen to and showed me the various options , before then playing my music to me in the demo room. His knowledge and helpfulness, to the extent of setting up the KEF speakers in my home , highlights the value of going to the shop rather than buying on-line.
I could not be happier with the service I received from Richer Sounds and Filip.
Thank you
Barry

24 de outubro de 2025
Opinião espontânea
logótipo da Richer Sounds - Swiss Cottage

Resposta da Richer Sounds - Swiss Cottage

Thanks for your feedback, great to read you were happy with our service.

Classificada 5 em 5 estrelas

Had an outstanding experience with Oli

Had an outstanding experience with Oli: super knowledgable and helpful. Got my family for the experience!!

16 de outubro de 2025
logótipo da Richer Sounds - Swiss Cottage

Resposta da Richer Sounds - Swiss Cottage

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Classificada 5 em 5 estrelas

Usual terrific service

Usual terrific service, with knowledgeable, friendly staff. Have purchased many things from Richer Sounds in the past and they will always be my first stop - be that audio, TV or 4K projectors

11 de outubro de 2025
logótipo da Richer Sounds - Swiss Cottage

Resposta da Richer Sounds - Swiss Cottage

Thank you for your 5 star review!

Classificada 5 em 5 estrelas

Great service

Ordered online, fast delivery,good communication. Waiting for me when i arrived at shop. Highly recommended!

10 de outubro de 2025
logótipo da Richer Sounds - Swiss Cottage

Resposta da Richer Sounds - Swiss Cottage

Thanks for your 5 star review, we look forward to seeing you again next time

Classificada 5 em 5 estrelas

Excellent service on product which…

Excellent service on product which failed after 5 years. Gave me option of either a full repair or gift vouchers towards new TV

13 de junho de 2025
logótipo da Richer Sounds - Swiss Cottage

Resposta da Richer Sounds - Swiss Cottage

Thank you for your 5 star review!

Classificada 5 em 5 estrelas

Unimpeachable Service

Extremely helpful and responsive to e mail when it came to helping me to choose the right product for our needs. Never really a given when it comes to consumer tech retail, sadly. Should be the first and last principle of customer service.

2 de outubro de 2025
logótipo da Richer Sounds - Swiss Cottage

Resposta da Richer Sounds - Swiss Cottage

Thank you for your 5 star review, it’s lovely to read your comments.

Classificada 5 em 5 estrelas

amazingly helpful staff with exchange…

amazingly helpful staff with exchange and also with delivery
100 % sort of service a lot of other businesses could learn from

1 de outubro de 2025
logótipo da Richer Sounds - Swiss Cottage

Resposta da Richer Sounds - Swiss Cottage

Thanks for your great feedback and for supporting local business.

Classificada 5 em 5 estrelas

Fantastic service, even over the phone

I spent some time on the phone with Omar. I was interested in purchasing a television, but I had a few questions.

I’ve seldom encountered such fantastic customer service. Omar was knowledgeable, professional, yet friendly, and he went out of his way to be helpful. Throughout, I didn’t feel rushed, but he was quick to answer my questions and process the transaction.

Richer Sounds' competitive pricing, solid reputation, and excellent customer service convinced me to buy from a great British company rather than an online American giant that doesn’t pay taxes. That felt good.

6 de outubro de 2025
Opinião espontânea
logótipo da Richer Sounds - Swiss Cottage

Resposta da Richer Sounds - Swiss Cottage

Thank you for your 5 star review, it’s lovely to read your comments.

Classificada 5 em 5 estrelas

Second to none

The service and knowledge of people in the store. This is the 4th time I have been back there buying new equipment.

23 de setembro de 2025
logótipo da Richer Sounds - Swiss Cottage

Resposta da Richer Sounds - Swiss Cottage

Thanks for your feedback, great to read you were happy with our service.

Classificada 5 em 5 estrelas

Always get a good Deal

I’ve been going to Richer sounds for a few years now, and I always find I get a good deal. Even if I shop around I always get the best deal from them.Free delivery on TVs for example, I can’t think of anything negative. Ive always had a positive experience dealing with them.

28 de setembro de 2025
logótipo da Richer Sounds - Swiss Cottage

Resposta da Richer Sounds - Swiss Cottage

Thanks for your feedback, great to read you were happy with our service.

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