Visitar o site

Richer Sounds - Swiss Cottage Opiniões 

1099
•
TrustScore: 5 em 5

4,9

Hi-fi
Escreva uma opiniãoVisitar o site
Escreva uma opinião

Localização

Alterar localização

25 Northways Parade, NW3 5DN London, GB

•
0333 900 0031

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Great company with great people. We bought a big tv which unfortunately had a technical manufacturer issue. Contacted RS and they couldn't have been more helpful. Had a replacement tv within a couple... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Andre from Richer Sounds in Swiss Cottage provided a great service. I had an old Hi Fi that had not worked for many years. I am not an expert do was delighted that he was able to provide options and i... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Oli and his knowledge and support was first class. He tested the projector in the shop with me and I was so pleased he found the product to be an excellent purchase for me. It was a seamless journey f... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I have to say Richer Sounds never let you down, if anything is wrong they immediately pull out all the stops to remedy the situation. The Sennheiser headphones I received were damaged in transit. I ha... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Hi-fi
  2. Loja de dispositivos electrónicos
  3. Loja de televisões

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.

Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

1 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,9

Todas as opiniões

(1099)

25 159 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais
Classificada 5 em 5 estrelas

Bought a high end DVD player from Oli

Bought a high end DVD player from Oli, who was very helpful about exchanging one unit for another and also showing me various TVs and stands. There was absolutely no pressure to buy or influence my choice. Good customer service is very rare today and this was exceptional.

19 de junho de 2026
Opinião espontânea
logótipo da Richer Sounds - Swiss Cottage

Resposta da Richer Sounds - Swiss Cottage

Thanks for your great feedback and for supporting local business.

Classificada 5 em 5 estrelas

The staff

The staff,
Were helpful on the phone and in the shop
gave good advise , I purchased a small gift for a friend
it was nice surprise and went down well.
Thank you all ,now I have to save for my speakers
HG.

6 de junho de 2026
logótipo da Richer Sounds - Swiss Cottage

Resposta da Richer Sounds - Swiss Cottage

Thanks for your kind review, we look forward to your next visit.

Classificada 5 em 5 estrelas

I have been with Richer sounds for…

I have been with Richer sounds for nearly 20 years, and I've always received 5* service from them.
Very unbiased, and say what they really want to say.

5 de junho de 2026
logótipo da Richer Sounds - Swiss Cottage

Resposta da Richer Sounds - Swiss Cottage

Thank you for your wonderful feedback

Classificada 5 em 5 estrelas

Good advice

Good advice, competent staff

25 de maio de 2026
logótipo da Richer Sounds - Swiss Cottage

Resposta da Richer Sounds - Swiss Cottage

Thank you for your 5 star review!

Classificada 5 em 5 estrelas

Brilliant hifi shop

Brilliant hifi shop. Paul and Oli were amazing. So knowledgeable and helpful! Couldn't ask for better service. Thank you! Lindsay

29 de maio de 2026
Opinião espontânea
logótipo da Richer Sounds - Swiss Cottage

Resposta da Richer Sounds - Swiss Cottage

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Classificada 5 em 5 estrelas

A First-Class Buying Experience

I had an outstanding experience with Richer Sounds in Swiss Cottage when purchasing a turntable and WiiM streamer. Oli was knowledgeable, responsive, and very easy to deal with throughout the process. He provided clear advice and helpful technical support at every stage, and his sense of humour made the experience even more enjoyable! Excellent customer service from a longstanding local retailer that I would recommend without hesitation.

19 de maio de 2026
logótipo da Richer Sounds - Swiss Cottage

Resposta da Richer Sounds - Swiss Cottage

Thanks for your feedback, great to read you were happy with our service.

Classificada 5 em 5 estrelas

Good professional shop staff

Good professional shop staff; ditto for technical installation staff

19 de maio de 2026
logótipo da Richer Sounds - Swiss Cottage

Resposta da Richer Sounds - Swiss Cottage

Thanks for your great feedback and for supporting local business.

Classificada 5 em 5 estrelas

Great customer service

Great customer service, very competitive prices, extended warranty offers , and the best and latest products available , what else can you ask for.

17 de maio de 2026
logótipo da Richer Sounds - Swiss Cottage

Resposta da Richer Sounds - Swiss Cottage

Thanks for your 5 star review, we look forward to seeing you again next time

Classificada 4 em 5 estrelas

Very Disappointed

I took your salesman's advice without conducting a listening test and purchased the recommended Amplifier (Denon AVR X2800H). The self-calibrating system to balance the speakers - plain didn't work although I eventually managed to balance the system manually. When Richer Sounds heard of my dissatisfaction they were VERY SUPPORTVE, even sending the shop manager to my home to advise. They offered me free exchange or a full refund but it wasn't necessary because the system was by then satisfactory. Thank you RICHER SOUNDS

13 de maio de 2026
logótipo da Richer Sounds - Swiss Cottage

Resposta da Richer Sounds - Swiss Cottage

I was genuinely sorry to hear that you’ve been disappointed with the purchase of your new amplifier. particularly after taking advice from our team. We would always do our best recommend the most suitable product based on a customer’s requirements, so it’s disappointing to hear that this hasn’t met your expectations.

Indeed, it sounds like something didn't go quite as it should here with the auto calibration, which can potentially be affected by a number of factors, however I understand the branch have since arranged a home visit to help understand the issues and am pleased to be able to say the situation is now resolved to your satisfaction.

Of course if I can be of any more help in the meantime do let me know, hopefully you will believe from the 98% of positive Trustpilot reviews that these kind of issues are a very rare occurrence and ones we will always attempt to put right.

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Classificada 5 em 5 estrelas

The customer service was very…

The customer service was very efficient.
I found the shop assistants extremly helpful and very friendly.
I'm also very pleased with the product that i purchased.
I would definately recommend.

5 de maio de 2026
logótipo da Richer Sounds - Swiss Cottage

Resposta da Richer Sounds - Swiss Cottage

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Classificada 5 em 5 estrelas

Good and well-informed advice on…

Good and well-informed advice on selection of new speaker and sub-Bass system to add to existing amplifier

4 de maio de 2026
logótipo da Richer Sounds - Swiss Cottage

Resposta da Richer Sounds - Swiss Cottage

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais