Amazing service as always from the Richer Sounds team and Oli in particular. Expert knowledge and advice to make the right choice. Thank you!
A empresa respondeu
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Leia as opiniões dos outros
Great company with great people. We bought a big tv which unfortunately had a technical manufacturer issue. Contacted RS and they couldn't have been more helpful. Had a replacement tv within a couple... Ver mais
A empresa respondeu
I have to say Richer Sounds never let you down, if anything is wrong they immediately pull out all the stops to remedy the situation. The Sennheiser headphones I received were damaged in transit. I ha... Ver mais
A empresa respondeu
I was really impressed when i called Richer Sounds @ Swiss Cottage. Paul did a great job and explained options. When i had reached my decision, Paul explained the purchase process. My new device was d... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Informações de contacto
25 Northways Parade, NW3 5DN, London, Reino Unido
- 0333 900 0031
4,9
Excelente
1 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I am enjoying my streamer very much…
I am enjoying my streamer very much thank you
6 de junho de 2026
Resposta da Richer Sounds - Swiss Cottage
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great company.Excellent prices and…
Great company.Excellent prices and reliable delivery with DPD
3 de junho de 2026
Resposta da Richer Sounds - Swiss Cottage
Thanks for your feedback, great to read you were happy with our service.
I have been with Richer sounds for…
I have been with Richer sounds for nearly 20 years, and I've always received 5* service from them.
Very unbiased, and say what they really want to say.
5 de junho de 2026
Resposta da Richer Sounds - Swiss Cottage
Thank you for your wonderful feedback
Very Friendly,Helpful and Knowledgable…
Very Friendly,Helpful and Knowledgable Staff at Richer Sounds Swiss Cottage Branch.
1 de junho de 2026
Resposta da Richer Sounds - Swiss Cottage
Thanks for your great feedback and for supporting local business.
Exellent service and advice
2 de junho de 2026
Resposta da Richer Sounds - Swiss Cottage
Thank you for your 5 star review, it’s lovely to read your comments.
Resposta da Richer Sounds - Swiss Cottage
Thank you for your 5 star review!
Staff knowledgeable and very helpful.
23 de maio de 2026
Resposta da Richer Sounds - Swiss Cottage
Thank you for your 5 star review!
Brilliant hifi shop
Brilliant hifi shop. Paul and Oli were amazing. So knowledgeable and helpful! Couldn't ask for better service. Thank you! Lindsay
29 de maio de 2026
Opinião espontânea
Resposta da Richer Sounds - Swiss Cottage
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
A First-Class Buying Experience
I had an outstanding experience with Richer Sounds in Swiss Cottage when purchasing a turntable and WiiM streamer. Oli was knowledgeable, responsive, and very easy to deal with throughout the process. He provided clear advice and helpful technical support at every stage, and his sense of humour made the experience even more enjoyable! Excellent customer service from a longstanding local retailer that I would recommend without hesitation.
19 de maio de 2026
Resposta da Richer Sounds - Swiss Cottage
Thanks for your feedback, great to read you were happy with our service.
Good professional shop staff
Good professional shop staff; ditto for technical installation staff
19 de maio de 2026
Resposta da Richer Sounds - Swiss Cottage
Thanks for your great feedback and for supporting local business.
Great customer service
Great customer service, very competitive prices, extended warranty offers , and the best and latest products available , what else can you ask for.
17 de maio de 2026
Resposta da Richer Sounds - Swiss Cottage
Thanks for your 5 star review, we look forward to seeing you again next time
Resposta da Richer Sounds - Swiss Cottage
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Very Disappointed
I took your salesman's advice without conducting a listening test and purchased the recommended Amplifier (Denon AVR X2800H). The self-calibrating system to balance the speakers - plain didn't work although I eventually managed to balance the system manually. When Richer Sounds heard of my dissatisfaction they were VERY SUPPORTVE, even sending the shop manager to my home to advise. They offered me free exchange or a full refund but it wasn't necessary because the system was by then satisfactory. Thank you RICHER SOUNDS
13 de maio de 2026
Resposta da Richer Sounds - Swiss Cottage
I was genuinely sorry to hear that you’ve been disappointed with the purchase of your new amplifier. particularly after taking advice from our team. We would always do our best recommend the most suitable product based on a customer’s requirements, so it’s disappointing to hear that this hasn’t met your expectations.
Indeed, it sounds like something didn't go quite as it should here with the auto calibration, which can potentially be affected by a number of factors, however I understand the branch have since arranged a home visit to help understand the issues and am pleased to be able to say the situation is now resolved to your satisfaction.
Of course if I can be of any more help in the meantime do let me know, hopefully you will believe from the 98% of positive Trustpilot reviews that these kind of issues are a very rare occurrence and ones we will always attempt to put right.
seniorcomplaintsteam@richersounds.com
Many thanks
Tom Griffiths
Head of Customer Experience
Richer Sounds
Richer Sounds provide excellent…
Richer Sounds provide excellent service, knowledge and great support.
12 de maio de 2026
Resposta da Richer Sounds - Swiss Cottage
Thanks for your 5 star review, we look forward to seeing you again next time
The customer service was very…
The customer service was very efficient.
I found the shop assistants extremly helpful and very friendly.
I'm also very pleased with the product that i purchased.
I would definately recommend.
5 de maio de 2026
Resposta da Richer Sounds - Swiss Cottage
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Good and well-informed advice on…
Good and well-informed advice on selection of new speaker and sub-Bass system to add to existing amplifier
4 de maio de 2026
Resposta da Richer Sounds - Swiss Cottage
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
The person in the shop was very helpful
3 de maio de 2026
Resposta da Richer Sounds - Swiss Cottage
Thanks for your 5 star review, we look forward to seeing you again next time
Resposta da Richer Sounds - Swiss Cottage
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
First (and last) place to visit
Bought a pair of Dali Sonik 7 speakers - amazing. Felip was incredibly helpful. I have kitted out most of my AV from Richer Sounds, Swiss Cottage. Omar is also excellent. Well done!
18 de abril de 2026
Resposta da Richer Sounds - Swiss Cottage
Thanks for your great feedback and for supporting local business.
I had problems with the installation of Marentz for my home cinema
I had problems with the installation of o home cinemaa. I am old and disble and your team came a few times to adjust the Marentz. Every is workind, Thank you for your dedicated team
16 de fevereiro de 2026
Resposta da Richer Sounds - Swiss Cottage
Thanks for your feedback, great to read you were happy with our service.
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