Rigby & Peller Opiniões 

Resposta da Rigby & Peller

Há 5 dias

Thank you for your review.
We are sincerely sorry to hear about your experience. We appreciate how disappointing it is to have delivery dates changed repeatedly, especially when you were relying on the item to arrive by a specific date.

As our Customer Service team has advised, UPS is currently experiencing significant delays due to exceptionally high parcel volumes during the summer holiday season and ongoing sales promotions. While this is unfortunately outside of our control, we recognize that this does not lessen the inconvenience caused to you.

Please be assured that your parcel has not been lost and remains within the UPS network. We continue to work closely with the carrier to monitor delayed shipments and help ensure they are delivered as quickly as possible.

We sincerely apologize that your experience has not met the standards you expected from us and thank you for taking the time to share your feedback.

Best wishes,
Rigby & Peller team

Resposta da Rigby & Peller

Há 5 dias

Thank you for your review.
We're sorry to hear about the delay. As our Customer Service team has already advised, UPS is currently experiencing unusually high parcel volumes due to the summer holiday season and ongoing sales promotions, which has impacted some deliveries.

Please be assured that your parcel has not been lost and remains in transit. We are working closely with UPS to ensure delayed shipments are delivered as quickly as possible.

We sincerely apologize for the inconvenience and appreciate your patience and understanding.

Best wishes,
Rigby & Peller team

Resposta da Rigby & Peller

Há 5 dias

Thank you for your review.
We're sorry that your order has still not been delivered. As mentioned in our response to your previous review, your parcel is delayed within the UPS network due to exceptionally high parcel volumes during the summer holiday season and ongoing sales promotions.

Please be assured that your order has not been lost and remains in transit. We are working closely with UPS and monitoring delayed shipments to help ensure they are delivered as quickly as possible.

We sincerely apologize for the inconvenience and appreciate your patience and understanding.

Best wishes,
Rigby & Peller team

Resposta da Rigby & Peller

Há 5 dias

Thank you for your review.
We're sorry to hear about the delay. As our Customer Service team has already advised, UPS is currently experiencing unusually high parcel volumes due to the summer holiday season and ongoing sales promotions, which has impacted some deliveries.

Please be assured that your parcel has not been lost and remains in transit. We are working closely with UPS to ensure delayed shipments are delivered as quickly as possible.

We sincerely apologize for the inconvenience and appreciate your patience and understanding.

Best wishes,
Rigby & Peller team

Resposta da Rigby & Peller

Há 5 dias

Thank you for your review.
We're sorry to hear about the delay. As our Customer Service team has already advised, UPS is currently experiencing unusually high parcel volumes due to the summer holiday season and ongoing sales promotions, which has impacted some deliveries.

Please be assured that your parcel has not been lost and remains in transit. We are working closely with UPS to ensure delayed shipments are delivered as quickly as possible.

We sincerely apologize for the inconvenience and appreciate your patience and understanding.

Best wishes,
Rigby & Peller team

Resposta da Rigby & Peller

Há 5 dias

Thank you for your review.

We're sorry that your order has not yet arrived. Due to the summer holiday season and ongoing sales promotions, UPS is currently experiencing exceptionally high parcel volumes, which has unfortunately resulted in delays to some deliveries.

Please be assured that your parcel has not been lost and remains in transit within the UPS network. We are closely monitoring the situation and working with the carrier to help ensure delayed shipments are delivered as soon as possible.

We sincerely apologize for the inconvenience and appreciate your patience and understanding.

Best wishes,
Rigby & Peller team

Resposta da Rigby & Peller

Há 5 dias

Thank you for your review.

We're sorry that your order has not yet arrived. Due to the summer holiday season and ongoing sales promotions, UPS is currently experiencing exceptionally high parcel volumes, which has unfortunately resulted in delays to some deliveries.

Please be assured that your parcel has not been lost and remains in transit within the UPS network. We are closely monitoring the situation and working with the carrier to help ensure delayed shipments are delivered as soon as possible.

We sincerely apologize for the inconvenience and appreciate your patience and understanding.

Best wishes,
Rigby & Peller team

Resposta da Rigby & Peller

Há 6 dias

Thank you for your review.
We are sorry that you have not yet received your order.

As our Customer Service team has advised, UPS is currently experiencing delays due to exceptionally high parcel volumes during the summer holiday season and ongoing sales promotions.

Please rest assured that your parcel has not been lost. It is delayed within the UPS network, and we are working closely with the carrier to help ensure orders are released for delivery as quickly as possible.

We sincerely apologize for the inconvenience and appreciate your patience and understanding.

Best wishes,
Rigby & Peller team

Resposta da Rigby & Peller

Há 6 dias

Thank you for your review.
We're sorry that you have not yet received your order.

As our Customer Service team has already advised, we are currently experiencing an exceptionally busy period due to the summer holiday season and ongoing sales promotions.

This has resulted in very high parcel volumes across the UPS network, which is unfortunately causing delays in the processing and delivery of some shipments.

Please rest assured that your parcel has not been lost. It is experiencing a delay within the UPS network, and UPS is working hard to process and deliver all outstanding shipments as quickly as possible.

We sincerely apologize for the inconvenience and appreciate your patience and understanding during this busy period.

Best wishes,
Rigby & Peller team

Resposta da Rigby & Peller

Há 6 dias

Thank you for your review.
We are sorry that you have not yet received your order!

We are currently experiencing an exceptionally busy period due to the summer holiday season and ongoing sales promotions.

This has resulted in very high parcel volumes across the UPS network, which is unfortunately causing delays in the processing and delivery of some shipments.

Please rest assured that your parcel has not been lost. It is experiencing a delay within the UPS network, and UPS is working hard to process and deliver all outstanding shipments as quickly as possible.

We sincerely apologize for the inconvenience and appreciate your patience and understanding during this busy period.

Best wishes,
Rigby & Peller team

Resposta da Rigby & Peller

Há 6 dias

Thank you for your review.
We are sorry that you have not yet received your order and therefore have not been able to comment on the product.

We are currently experiencing an exceptionally busy period due to the summer holiday season and ongoing sales promotions.

This has resulted in very high parcel volumes across the UPS network, which is unfortunately causing delays in the processing and delivery of some shipments.

Please rest assured that your parcel has not been lost. It is experiencing a delay within the UPS network, and UPS is working hard to process and deliver all outstanding shipments as quickly as possible.

We sincerely apologize for the inconvenience and appreciate your patience and understanding during this busy period.

Best wishes,
Rigby & Peller team

Resposta da Rigby & Peller

Há 6 dias

Thank you for your review.
We aree sorry to hear about the difficulties you experienced with the delivery and diversion process.

We are currently experiencing an exceptionally busy period due to the summer holiday season and ongoing sales promotions.

This has resulted in very high parcel volumes across the UPS network, which is unfortunately causing delays in the processing and delivery of some shipments.

Please rest assured that your parcel has not been lost. It is experiencing a delay within the UPS network, and UPS is working hard to process and deliver all outstanding shipments as quickly as possible.

We understand that the changing delivery dates have been frustrating, particularly as you have been trying to arrange delivery around your travel plans. Once your parcel arrives at the selected pickup point, it will be held there for up to 10 days, allowing you to collect it when you return next week.

We sincerely apologize for the inconvenience and appreciate your patience and understanding.

Best wishes,
Rigby & Peller team

Resposta da Rigby & Peller

Há 6 dias

Thank you for your review.
We are very sorry for the delay and understand your frustration, especially with your holiday approaching.
Due to the summer holiday season and ongoing sales promotions, UPS is currently experiencing higher-than-normal parcel volumes, which has unfortunately led to delays in some shipments and tracking updates.
Please be assured that your parcel has not been lost and is still moving through the UPS network. UPS is working to deliver all delayed shipments as quickly as possible.
We sincerely apologize for the inconvenience and appreciate your patience and understanding.

Best wishes,
Rigby & Peller team

Resposta da Rigby & Peller

Há 7 dias

Thank you for your feedback. Due to unforeseen circumstances, some UPS facilities have experienced temporary processing delays. As a result, tracking updates may have progressed more slowly than usual.
We are pleased to confirm that your parcel has now left the warehouse where it was being held and is currently in transit. The affected parcels have now been scheduled with updated deliver dates.
Best wishes, Rigby & Peller