Rippon Homes Opiniões 

Positives about buying a Rippon home - struggling to be honest, but let's be fair with it being a nice location and the sales experience was good. Unfortunately the sales person no longer works for the company. I wonder why??
Negatives - customer service is dreadful seriously. They ignore emails and snagging work gets cancelled for no reason until you speak to the contractor and find out the real reason why it was cancelled!
Paint work is poor quality and gone yellow.
The garden turf work is a joke. Flooded in areas when it rained.Had to pay a lot of money to rectify.
Site is unsafe with paths and roads that are unfinished after 1 year of moving in.
Rippon have left the site to deteriorate and the next phase looks like a dump site.
Would never recommend anyone to buy a Rippon home.
So sad that a company has so many unhappy customers and how do they sleep at night knowing the site is unsafe.
Avoid buying a Rippon home by all means!

After owing numerous property’s we decided to buy a new build with rippon ! We have a handful of snags that have never been done and they don’t intend doing them ! We have been in our property a year and we still don’t have any paths they are still gravel which are very unsafe ! Our daughter in law tripped on them while she was heavily pregnant and we reported this and still no idea of when they are getting done !!! Outside our house is a mess and unsafe !!! All if the property’s on our phase have been sold for a long time but all we get is “they chasing it “ !!!! I have a feeling we are going to be left with no paths and roads and will need to find them ourselves , we are not in a position to do so ! The stress of all this as taken its toll on me mentally ! I don’t know what else we can do

Lisa and Louise have been amazing through every step of the purchase of the property. No problem was to big or to small they always got it sorted. The day we moved in we had a little issue we phoned out of hours tried to sort it over the phone, they came out the next day and sorted it straight away. Lisa always answered her phone, Lovely experience. Highly recommended rippon homes.

The process with purchasing a property on the Rippon Homes site was quick and the team were extremely helpful, polite and considerate.
We did experience a problem with the plumbing on the first night of moving in but the post-sales team and emergency contact given to us were very quick to respond to the issue and resolve it.

Purchase process fine - front door did not sit in frame properly and took some force to open and close to have the sales rep state ‘that will wear in’ - laughable. Builders dust on carpet on completion. Snagging confirmed front door was poor quality and warped and needed replacing. Rippon refused to replace despite several of their workers stating it needed to be replaced who came out come out to look at it several times and then some more. Customer service give the very obvious run around to grind down the two year snagging timeframe. En suite leaked into landing. Boiler leaked into the ceiling. Bath leaked into the downstairs ceiling. Kitchen sink fitted incorrectly. Oven loose. Driveway still not finished after 2 years. Kitchen doors installed at different heights. Contractors Rippon hired to fix simple snags making comments such as ‘I would never buy a new build’ well cheers mate already have.
As with any new build purchase I expected some problems to solve but Rippon have proved slow to respond and fix adequately and don’t seem to know what they are doing. It is a small estate with maybe 20 odd build so far rather than hundreds so it suprised me how incompetent they are when anything needed rectifying. Half the problems could have been prevented with a bit of extra care and the house once built having a decent check. It appears they have gone drastically downhill since a change of ownership.

The people giving 5 stars to these cowboys must be very lucky indeed. We moved into Rose Gardens in Lea in January 2023 and handed over loads of snags, I was not getting much response so after around 3 months I asked again to be told that they did not have the snag list, I have now sent photos and lists 3 times.
We were told in Jan 23 that the drive would be finished by Mar 23, it has not and after numerous communications I am now informed that there is no date for this to be done. The garage floods everytime we have heavy rain which this year has been quite a few times, I've complained about that on numerous occasions asking for the drain to be added to the front of the garage but this has still not been carried out. The main fuse box is in the garage and although this is not against the rules what is, is it being located in damp area which this garage often is, I have had to purchase racking so everything is off the floor.
Some homes in this street are paying up to 20k to sort out drainage or lack of drainage in the gardens, the company used to put in the lawns went bust and that is clear because there is no top soil below the lawn, it is straight onto heavy clay. I could go on and on but it's not worth it, we have approximately 7 months before our 2 years to get snags fixed is over.
I called in an air source engineer to do the first year inspection and found out the unit has not been registered with Ideal, was not set correctly, no pipes in the attic were lagged, the waste vent from the toilet was not external as it vented into the attic as did the shower extractor. The plumber that rectified the problems after I complained told me that I must be a one off, nope 2 other neighbours who used the same engineer found that they also had no lagging. I was also informed by the plumber that the houses should have a light in the attic because the air source unit is in there, of course there is no lighting in the attic.
I will be requesting the outstanding snags and driveway with drains are fixed every month until January 2025 so I can show my solicitor before Rippon Homes tell me I'm out of warranty.
Seriously think twice before buying a Rippon Homes house on this site, mind you there has been nobody working on the part built houses for months now so I doubt they will be finished soon. I will not be withdrawing this review

Eleanor Gardens - Navenby
High quality house build with a shocking finish and an Aftercare team that spend more time writing emails than dealing with the issues at hand. The number of people that we have dealt with and have subsequently left the company speaks volumes.
Rippon have now left the site with unfinished landscaping and multiple issues still to rectify within the house with no indication of when they'll be resolved. 2yrs+ in the house and still have outstanding issues. Original snagging list contained 200+ issues.

Moved into Rippon Homes at Woodhall Spa about a month ago. The whole process was very good from choosing our plot and internal choices for tiles and carpets to checking the property over before we moved in. The quality of the work, inside and out looks really good. We have had one or two very minor snags (which is expected on a new build) and these have all been dealt with quickly and effectively. All the people on site (especially Danny the site manager) have all been polite and helpful. I have read some of the other negative reviews but we have found everything quite the opposite. Would definitely recommend them.

Absolutely shocking aftercare service, we understand there is going to be snags with a new build and we were under no impressions things were going to be perfect but our en-suit shower has been leaking for nearly a year. They are great at sending someone out to you, but they never actually fix the problem! We’ve had it ‘looked’ at roughly 10 times, the tiles taken off twice, re-sealed 3 times. All the wood work behind it leading into the main bathroom swelled and has been replaced when they thought they fixed it and it’s swelled again as it’s still leaking. The landing carpet is water damaged which has been changed twice and the vinyl is now damaged waiting to replaced for the second time. I’m honestly getting so sick of the repeat visits and the problem not being resolved we are going to have to do it ourselves at this rate to prevent further damage to our house never mind causing damp in the cavity. The towel radiators get so hot we are not able to use them as they burn you and with having 4 small children we cannot risk leaving them on, the site manager noticed this and turned them off when we moved in and we have been fobbed off about them ever since, they should have been fitted with a thermostat so you can turn them down which the company who installed them advised us but rippon homes aren’t willing to foot the bill on their mistake trying to cut corners and save some money when they installed them. The house is honestly lovely and in a lovely location it’s such a shame we’ve had a bad experience with the aftercare team.

Do not recommend buying a rippon home !!! Absolutely nothing but stress and hassle since dealing with ‘customer care’, absolutely no care. We’ve had several snags and problems along the way, one of the main ones being our back brickwork to the gable end of the house, our bricks are completely out of tolerance and have been told our house should have never been signed off!! This was reported to a manager on site and one of the work men who came round to assess and agreed this was not ok, several weeks later we had the bricklayers come to ‘fix’ the problem, no, instead the wrong section of bricks were removed on the complete wrong part of the house. After complaining to ‘customer care’ we were told that this brickwork had been completed. Correct. However the complete wrong brickwork that was never reported. Since complaining x2 more times that what was done was incorrect I have been told that ‘this was the area of brickwork that was pointed out to us on our visit’, clearly not. Constantly passing the blame instead of recognising their own mistakes and rectifying. Another large snag that we’ve been having to battle is our kitchen floor, there is obvious damage to our kitchen floor which has been caused by concrete that has been laid under the flooring that is lumpy and there are lumps of concrete that are pushing up through our vinyl flooring causing damage to the floor, again after several emails having to battle with ‘customer’ ‘CARE’ we’ve been told that nothing is going to be done and the damage is fault of our own, unsure how this is possible as we haven’t lifted the flooring to lay dodgy concrete.
Overall, negative feedback, house walls internal and external out of tolerance, cheaply built, damage internal floors, rippon take no responsibility 👌🏽 after leaving a review we are always asked to remove it and the problem will be sorted, too many promises.

Customer care after sale has as much care of a reversing JCB. Terrible doesn't work, whole department needs reshaping. if i was that poor in my job i would loose it.

We moved into our new home on Woodcock Grange development in Woodhall Spa a month ago and couldn’t be happier! The house has been finished to an excellent standard.
Thank you to everyone at Rippon Homes on site, in Sales and in the office for keeping us updated throughout the journey!

Holly had been absolutely fantastic and answered any questions we had, communication has always been great. Site manager Kev has been kind and helpful.

I recently purchased a new 4 bed detached property at Gainsborough from Rippon Homes.
The purchasing experience was excellent. The selling team communicated with me at every stage of the process which allowed me to be kept up to date throughout ensuring we were all on the same page.
Legal completion took place on the date agreed with no issues at all.
I can highly recommend Rippon Homes if you are looking to purchase a new home

We first met Holly at the Fox Hollow development in Market Rasen. She showed us the bungalow we bought from Rippon Homes. We found Holly very pleasant as well as very knowledgeable. I also spoke to Louise on a number of occasions as we were nearing exchange of contracts. She assisted in making it all happen smoothly so we could complete our purchase on 13th November. We are also pleased with our bungalow and would recommend Rippon Homes to anyone who fancies living in a new build.

Dodged A Bullet

We have now started to settle in our beautiful home , where the customer care is second to none and the quality of the build is exceptional , thank you Chestnut Homes!

Our journey with Rippon Homes was very the opposite!! A journey that I hope nobody else has to endure.

After placing our deposit on Plot 2 Fox Hollow Market Rasen , we began planning our home.

Our plans soon began to take a different route! The roof tiles had incorrectly been fitted! How ? Why ? The sales advisor at that time pointed out it had failed on inspection and the tiles should have been fitted with a nail and a clip ! But unfortunately had been fitted with two nails instead ! Not that she seemed remotely interested about our worries and concerns and brushed it off with , don’t worry the scaffolding will be up within a week to take them off and replace them !!

That week I checked daily to see if the scaffolding had gone up, but there was no progress until 10 days later !

Progress! Absolutely not !

Scaffolding began to go up ! Same day it was down after only reaching low level window height ! Very strange, which led me to believe something else was wrong !

The following day I planned to visit site and ask more questions , however a local resident visited my work to inform me of what he’d seen and advised me to go take a look .

I was mortified at what I saw! The brickwork above the front elevation had been grounded out, what I saw was unbelievable.
Time to ask more questions here !

I -emailed sales to ask what was going on , her response was I don’t know ! After asking her to go find out and come straight back to me , her response was adding more support!

Our concerns grew massively about this build and we arranged a meeting , where we took a chartered surveyor little to their knowledge and obviously not happy he was there.

We wasn’t allowed to go in the building as the roofers where in ( replacing the tiles !) but we could stand outside !!

Within a matter of minutes our surveyor was mortified by what he saw and recommended we withdrew from the purchase .

Rippon Homes , honoured our deposit refund along with the upgrade of the carpet refund . However they would not issue any refund in respect to the solicitors charges incurred at that time .

We spent four and half months living in a caravan , due to this cowboy workmanship.

We definitely DODGED THE BULLET .

Sales were fantastic and cannot thank Holly enough.

However trying to rectify snags and issues has been a nightmare, after 4 months of moving in I still have jobs outstanding that I promised would be sorted before I moved in. I then got contacted after leaving a review asking if I would take it down so they can review the outstanding and get back to me with the basis of getting all works done within 30 days, that was on Friday at 8am and Tuesday afternoon I’ve still not heard anything from them. Love the house, unfortunately due to there customer service/support would not recommend to anyone.

External contractors that have been sent out to fix the issues have been fantastic.

Our Rippon home has been fantastic. It is a lovely house, well proportioned and with an excellent layout. The house itself has a large number of high-quality finishing touches all on a generous plot. We have deliberately waited a couple of months before completing this review because, as is inevitable with any new home, we did have a list of snags to overcome. The majority of these have been addressed very promptly. The reason for the 5-star review has been the help given to us by the local team (headed by Dalton) and the on-site contractors who have done their utmost to help us out following our move.

Our first home!
We have had a great experience with Rippon Homes buying our first home, we had no idea what to expect being our first home but are very happy with the whole process and help we have had. We’ve had lots of help from the site manager with any snags we have had and overall love the design and look of our new home.
Would definitely recommend Rippon 😊

We reserved our home back in Nov 2021 and didn’t move in till nearly a whole year later in Nov 2022. I feel like Rippon made the whole house buying process a lot harder than it should have been, why are you putting houses up for sale when you don’t even own the land deeds? This meant we was unable to exchange contracts for 10 months which put me through so much stress it was unreal. The only saving grace through this process was Lyndsay in the sales office, she was so good at keeping us updated as possible and I can’t thank her enough!

After moving in, we have had constant problems with snags and Rippon just don’t even care. A few of the snags have been seen too, and some of the Rippon lads on site were good at coming fixing those for us, I think the main problem is the cowboy builders they hire for everything else. Just so much incompetence from the plumbers, electricians, fencers, the list goes on and on.

We still have major snags after 8 months of living in our home and I just think it’s completely unacceptable. I have asked so many times for people to come round and look but just get nowhere. You promised me your new ‘head of aftercare’ women would be coming round but she never did. Here’s a list of the main problems we’ve still got.

-Massive hole in the brickwork in apex near roof. Just counting down the days, a bird or wasp nest makes an appearance.
-Water is constantly coming through under the door in utility.
-Hole behind my washer in utility meaning loads of bugs getting in
-No mesh on vents so bugs constantly getting into my house
-PVC in windows wonky and crooked.
-Broken flags
-No idea how my own house alarm works as nobody will come round and give a demonstration after paying £700 for it absolute joke
-Brickwork is covered in mortar stains looks an absolute mess
-You also robbed my fencing at the side of my house would like that back plz

The list goes on and on and Rippon knows all this!!! Yet they just don’t care!

Why are we paying so much money for a mortgage for a house that isn’t fully complete and a mess from the way your builders have left it??
I’m done with waiting around for somebody to turn up on my door and this is my final polite notice for somebody from Rippon Homes to come round to my house so we can discuss these matters further and you can stop brushing them under the rug. I do NOT want a response to this review as ‘oh we’re so sorry to hear this, please reach out…’, no! You can come round to me. You know full well who I am and which site and plot I am on.