Reserved our blessington back end of January with Dani and lyons edge. She's been an absolute gem the whole way through and always nice and chatty every time we popped in to see how things were... Ver mais
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The customer service has been excellent. Initially Andie in the sales office, then Shirley; and the site manager Steve and his deputy Gavin, and everyone on site working with them, have been so frien... Ver mais
A empresa respondeu
I have been chasing since September as to the state that our estate has been left in. They have moved off this site now and it is clearly out of sight, out of mind. Constantly being fobbed off with th... Ver mais
A empresa respondeu
We have loved it so far, the house is beautiful and is just about starting to feel like home. The whole experience has been good from start to finish. Any questions we had were answered quick... Ver mais
Informações sobre a empresa
Escrito pela empresa
Gleeson Homes build affordable, high quality homes in the North of England and the Midlands where there is a strong need for affordable housing.
Informações de contacto
Sheffield, Reino Unido
- customercare@mjgleeson.com
- gleesonhomes.co.uk
Respondeu a 72% das suas opiniões negativas
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Great Customer Service And Home
Buying my first home at Gleeson Shorelands in Ingoldmells has been an amazing experience from start to finish. As a first-time buyer, I had a lot of questions and uncertainties, but Liam Conneely, the sales advisor on site, has been absolutely fantastic throughout the whole process. He’s gone above and beyond to support me, checking in regularly and making sure I feel comfortable and confident every step of the way.
The quality of the house itself is excellent — I really love the build and attention to detail. Whenever I’ve had a question or needed something looked at, I’ve always received a prompt and helpful response, along with clear advice.
The location is also a dream come true. Living so close to the sea is something I’ve always wanted, and this development is perfect for that lifestyle.
Overall, I couldn’t be happier with my experience and would highly recommend Gleeson Shorelands to anyone looking for a new home. A genuinely 5-star experience!
New Home
We have loved it so far, the house is beautiful and is just about starting to feel like home.
The whole experience has been good from start to finish. Any questions we had were answered quickly. There really are no negatives to mention.
We did have a few defects but they were sorted out by Neil and the team within the week and he assured us that any other problems we may face will be rectified so we have nothing but good to say about everyone involved at Gleesons.
Jess helped us with everything on the sales side of things and made life a lot easier for us by explaining everting in detail and checking on us to make sure we were okay through the process and understood everything.
We would like to thank you all for the time and effort that you have put into our home and with us throughout the whole journey.
Lyons edge by gleesons
Reserved our blessington back end of January with Dani and lyons edge. She's been an absolute gem the whole way through and always nice and chatty every time we popped in to see how things were going.
Emily joined towards the end and like dani she's had everything sorted before we heard anything from the legal side of things as well as being lovely to deal with.
As for the site manager gav has been amazing any questions about the house or the equipment inside he's explained it all really well, any little snags we've come across if we've happened across him on site he's popped in and sorted it within minutes.
All in lyons edge is definitely earning its popularity peaceful well built and with a great site team.
Brilliant customer service from Gleeson
The customer service has been excellent. Initially Andie in the sales office, then Shirley; and the site manager Steve and his deputy Gavin, and everyone on site working with them, have been so friendly and so helpful. These staff are really good - Gleeson should clone them!

Resposta da Gleeson Homes
Amazing support
Although we have just started the process me and my partner are first time buyers and Allison at Bearpark durham has been incredible so far, ensuring we understand at every point of the process.

Resposta da Gleeson Homes
Obsessed with my new house! Would recommend
Obsessed with my new house!! Literally nothing is too much trouble, Nick the Site Manager at Safari has been a blessing. Can’t thank him enough genuinely cares about the customers.
It’s been 2 months since I moved in and honestly the best decision I could have made picking Gleeson!
Sales Experience
Thank you to Emily F at Lyon’s Edge who has helped me through the reservation process, talking about options and all the details of the property and site. A friendly welcome and very enthusiastic person.

Resposta da Gleeson Homes
Had an appointment this morning with…
Had an appointment this morning with Emily at Lyons Edge Development. She was amazing, very helpful, knowledgeable and a credit to Gleesons. Thanks for finding us our dream forever home.

Resposta da Gleeson Homes
Fantastic experience with the lovely…
Fantastic experience with the lovely Stella making us feel at home already. Informative, friendly, polite and great all round. Thankyou Stella it was a pleasure meeting you. Regards Alan and Maggie
I have been chasing since SEPTEMBER
I have been chasing since September as to the state that our estate has been left in. They have moved off this site now and it is clearly out of sight, out of mind. Constantly being fobbed off with the same ‘we are chasing our technical department’ response. The management company have not took over yet so it is of the responsibility of Gleeson to do this yet these ‘managed’ areas have been left for months and months leaving it a scruffy mess. Just goes to show the disregard they have once they have their money!!

Resposta da Gleeson Homes
I would like to praise the site…
I would like to praise the site manager”Darrel“ on Bracewell Gardens Earby he has gone above and beyond to help my husband and I to resolve issues on site
(My husband uses a wheelchair and walking frame ) for instance extra soil to repair Turf so there are no dips in uneven turf and at the moment trying to resolve moving a electricity metre to the correct side of the house .
Mixed Reviews - Concerning
Hi Gleeson Homes,
From reviewing Trustpilot feedback, it appears that the sales team consistently delivers a very strong experience. However, several reviews suggest that once the property is handed over—or nearing completion—there can be gaps in quality checks and post‑handover support.
I wanted to ask whether Gleeson has taken any steps or introduced new measures to address this and improve the customer experience at the completion and handover stage.
Iam planning to buy a new home and im conerened with this mixed reviews.

Resposta da Gleeson Homes
Amazing experience!
I have had an amazing experience reserving a home with Dani! She has been super informative, positive and helpful throughout the entire process and has me feeling excited for the next steps I buying my first home.

Resposta da Gleeson Homes
Avoid Avoid Avoid
Find new evidence of Gleeson homes being built horrifically on a weekly/monthly basis. Avoid unless you have 50k+ to rectify issues as they either don't care or don't have a clue when you contact them in attempt to resolve issues.

Resposta da Gleeson Homes
I would like to extend my sincere…
I would like to extend my sincere thanks to Toni for the amazing service and support provided throughout my housing application and house reservation process. Toni demonstrated exceptional professionalism, clear communication, and genuine dedication at every stage.
From the very beginning, Toni made what can often be a stressful experience feel smooth and manageable. Every question was answered promptly, and I always felt supported and well-informed. This level of care and attention truly sets Toni apart.
I highly recommend Gleeson Homes to anyone looking for a reliable and professional home-buying experience. Toni is a true asset to the team a real superstar in their role!
Thank you once again for everything.

Resposta da Gleeson Homes
Stella at the Louth braken park has…
Stella at the Louth braken park has been a star so far assisting us with our purchase. Even putting up with our crazy little boy and making him feeling involved. Thank you so much.

Resposta da Gleeson Homes
I have been attempting to make an…
I have been attempting to make an enquiry about your new development at Newbiggin.(The Shores)
I appreciate that prices etc have not been advertised yet but it's very frustrating when you complete the enquiry form and this is simply ignored.
Not sure that inspires much confidence as a potentially very serious customer.

Resposta da Gleeson Homes
I had the moving home stress with a…
I had the moving home stress with a sleepless night or two , but Stella at gleeson was great, helped me through it . And it's a lovely new home .

Resposta da Gleeson Homes
Amazing!!!
Everything about the process was amazing! The process was smooth and felt to good to be true but it is true it is simple. The builders especially Sam and Louise at squirrel fold have been very helpful and amazing.

Resposta da Gleeson Homes
Basically had an issue with our…
Basically had an issue with our en-suite from day 1 and they came out and "fixed it twice" only to find out they haven't and now out of warranty and refuse to fix it as it all needs ripping out and cost a fortune.They have the cheek to say we should maintain the tiles better after only being in the house 3 and half years !!! Absolute waste of time company and please look at reviews at the gleesons head office for there proper rating of 2 stars and the complaints that they do nothing about. Get stuffed Gleesons

Resposta da Gleeson Homes
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