Rogueeurope Opiniões 

Es gibt Kundenservice der wirklich alles versucht um Ersatzteile, etc. zu Ihren Produkten zu beschaffen und an den Kunden weiterzugeben!

Bei Rouge ist das nicht so! Es gibt Teile an deren Gerätschaften für die man keine Ersatzteile bekommt! Egal ob von Rogue USA oder Rogue EU!
Man wird sehr knapp abgewimmelt!!!

Rogue bekommt von mir keinen Support mehr, und ich habe schon 1000sende Euro investiert!

Disgraceful and disrespectful customer service.

Appalling customer service! Don’t bother sending anything back they deny ever receiving it

After reading the reviews on Trustpilot I thought I would contact Rogue Europe before placing an order. I sent an honest email saying that I wanted assurance that if something went wrong with the order that they would help as I was buying an Echo bike, so not cheap. I thought if I got a satisfactory response within a couple of days, this would show they are trying to improve their customer services. I was pleasantly surprised when I received a response in under 12 hours. I sent a further email thanking them and asked for an up to date estimated delivery to the UK. I was satisfied with the estimated delivery dates and place my order. The bike arrived within a few days! Much less than expected. And pleased to say I am thrilled with the bike. Thank you Aleksi N for your help.

Downright snotty customer service. Just didn't deliver, didn't communicate the delay, couldn't give an ETA, didn't try to get an ETA from the shipping partner, and then wallowed in self-pity when I insisted they do something about the situation. They actually accused me of "chasing" them in an unproductive way. What on earth is wrong with these people, I got better service than that at the local government's office.

Updated: I have done 4 orders with them now and received everything super fast and perfect condition. I am American living in Poland and got nervous when I saw all the bad reviews. I decided to cancel my last order and buy something different. Let's hope customer service is better than what people report.

I’ll just echo all the other reviews on the poor customer service. Bought an echo bike, before the warranty period ended it developed a metal clinking noise on each rotation of the fan. Contacted customer service with videos and details of the troubleshooting steps I had taken looking for support. This was assigned to the team lead of the after sales support team, and in close to 5 weeks now I’ve had one reply (that took over 14 days) that showed very little effort to be helpful despite a few email prompts and calling the customer service line looking for an update. I’ve now got an £800 bike that looks as though it may have developed a fault that’s probably causing long term damage and it looks like Rogue have just washed their hands of it despite it being in warranty at time of fault being reported. I’m kitting out a full home gym in the coming months, and it won’t be with Rogue EU equipment.

I own a rogue echo bike. So almost a £1k purchase all in all. It's been damaged in an accident and even though rogue have the ability to send me the spare part they refuse.

First ever product and company I’ve reviewed online, which should tell you where I’m at with this. Bought a rogue ohio power bar in stainless steel for a steep 600 euro price tag (delivered). Arrived with a hole in the side of the tube, and the bar was covered in metal shavings which i could not remove. Got in contact with customer service who responded initially within 6 days but have gone silent for nearly 3 weeks now. So disappointing, i cannot believe a company with this reputation can be this incompetent. Now i have a 600 euro bar I can’t use (the stuff goes in your eyes).
In summary:
- terrible packaging and delivery
- terrible quality control
- terrible customer service

I ordered friday and i saw i ordered wrong size. I sent mails to any mail i could find sutarday/sunday/monday and i may have been spammed your system with multiple mails.

You specific write on your website that you should contact by mail or by the "chat" if you have to change the ordered item. Both beeing an email where you get a ticket.

Dont let an option be written if you dont answer them before it will be send anyway.

* update *

I got contact - apparently all 5 mails went to USA. (used the mail from the europesite)
Neverthenless - they changed my ordere.
Change 1 star to 3.

Super Erfahrung. Top Ware. Wenn man was zurücksendet läuft es schnell und unkompliziert. Bin mit dem Online Store von Rouge Europe sehr zufrieden. Bessere Ware ist schwer zu finden. Danke.

I'd like to start by saying I like the Rogue products, I have several in my home gym and I own Rogue clothing items (hats, tees, shorts). However the customer service is shocking. My most recent order I placed on the 14th March for 3 T-shirts, two were from Europe but one was from the US which takes longer although I was aware of this (7-10 working days), when the US T-shirt arrived in Europe one of the Europe T-shirts was out of stock (obviously they hadn't put aside my order), so two weeks after my order was placed I was told I would have to get a refund or get this T-shirt from the US. Correspondence was with the automated mail box which takes up to 48hours to reply, so arranging this wasn't exactly quick. I managed to get Rogue to agree to dispatch the T-shirts that were in Europe with the US one following later. It is now five weeks after placing my order and the only T-shirt I have is the third T-shirt sent from the US, the two coming from Europe have been lost by UPS. Rogue have advised that one of these T-shirts are in stock in Europe and one from the US, however they have refused to dispatch separately so I have to wait until the US T-shirt reaches Europe and both sent onwards. Based on current timescales it looks like I may have my order 7 weeks after initially placing it.

Ordered the knee sleeves based on the reviews, assuming there would be two based on the fact I have two legs… anyway it was a single and I missed the small text on the website. Was happy to buy another but they ran out of stock so I asked if I could buy a pair in a different colour and send the other back for free. However rogue don’t believe in customer service and said no even though they were about to get double the sales… needless to say I’ll be taking my custom to Eleiko and I won’t be buying the Ohio power bar either now. Well done customer service team!

Commande passée il y à plus de deux semaines sensé être livrée en 7 jours et toujours rien. Commande toujours en transaction depuis les USA. Réclamation effectuée mais la réponse laisse à désirer. Plus jamais je ne commanderai auprès de cette enseigne !!!! Fuyez.

J'ai consulté les avis tout de suite après avoir passé ma commande et j'ai pris peur.
Néanmoins, j'ai effectué une commande assez conséquente le jeudi, et j'ai été livré le lundi qui a suivi par UPS. Tout les articles étaient bien là. Alors si cet avis peu en rassurer certains. Tout s'es bien passé pour moi !

Echt das Letzte.. Und das in der Preisklasse.. Habe eine Zeitschaltuhr geschenkt bekommen die sofort kaputt gegangen ist.. Hab es sofort reklamiert. Da ich keine Rechnung hatte (Geschenk) direkt unkulant und unfreundlich, obwohl man an der Gerätenr sehen kann wann es gekauft wurde!! Direkt weg geschmissen den Sch.iß! Diese Marke kommt mir nie wieder in mein Studio!! Kann echt nur abraten.. Gibt genug günstigere und hochwertigere Alternativen zum Glück

Altijd keurig op tijd leveringen ontvangen. Voldoende ingepakt, nooit beschadigingen gehad. Materiaal is van goede kwaliteit en kan ik iedereen aanraden, zowel voor privé als commercieel gebruik.

You might have gone to their website, or you might have seen their stuff on social media -you'll have seen good-looking gear photographed in well thought-out shots and adorned with inspirational nonsense. I had the poor judgment of buying something from them (having used extensively one of their barbells in a gym) without previously reading the reviews about their customer service. Well over a week ago I bought a Ohio power bar. As I was away for Christmas I was advised by a solicitous member of their team to hold off the purchase until I got back, as I was concerned that it would be delivered before I got back and there was nowhere for the courier to leave it in my absence. I got in touch with them thinking well, if they have supply issues they'll tell me to buy it anyway because it might take a while to arrive anyway. But no, the guy tells me to wait until I get back. So I got back and I put in an order. I read on their website dispatch times for the UK were two business days. So I thought-how great, just a couple of days. After a couple of days the order keeps showing up as 'preparing'. So I emailed to ask how long I should be prepared to wait. I got a standard email talking in very general terms about a shipping delay. I wrote back asking for an estimate for the shipping delay. I mean, you would, wouldn't you? You pay top dollar for something, you wanna have an idea. I got the same exact response back. I wrote back asking for a little clarification. I got the same response back. And again, and again. No matter what I asked, I kept on getting the same email back. Essentially -anyone reading this- once they have your money, be prepared to be treated like a non-person, like you're not even worth the tiny effort required over copying and pasting a pre-written, general purpose email. The shipping delay isn't even the issue. It's how they treat you. I have never encountered this kind of behaviour before. THEY TRULY COULD NOT CARE LESS. THEY DO NOT EVEN PRETEND TO. Whatever you do, DO NOT buy from this company. Their barbells are fantastic-if you're after those, look for a second hand one. As for the rest, weights are weights, racks are racks, so are kettle bells, etc. You'll likely get them cheaper from other suppliers, and most likely faster too. Why would you want to give your money to an organisation like this? Never again. The only positive from my experience is that I was going to buy a rack from them, but I was in no rush since I have a pair of squat stands, and because I knew it would have taken me 2-3 weeks to get my strength back up to a four plate squat after the Christmas break, thus not needing safeties, I thought 'I'll put in that order next week'. That laziness was very fortuitous. If I could give them zero stars, I would.

Kundenservice ist nicht vorhanden. Nach Bestellung erhält man keine Informationen. Auf Mailanfragen wird auch nicht reagiert. Produkt noch nicht erhalten. Ich werde über die Kreditkarte die Kosten zurückfordern.

Product is top quality like I expected. Delivery were a bit late for an in-stock product (9 days after order was placed), however customer service was quick to respond to E-mail when asked about delivery.

Would order here again!