The blouse is stylish and the pattern is pretty. It fits well, though the neckline is a bit higher than pictured. Still very flattering and comfortable to wear. The quality is better than I expected,... Ver mais
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A empresa respondeu
I’m overall really happy with this top. The fabric is soft and the style is really cute, just like the pictures. The only tiny thing is that the sleeves are a little shorter than I expected, but it’s... Ver mais
I ordered a top from them and accidentally ordered another. Loved the top when it came but it was too big. emailed them with need for return of top with need for different size. Requested cancellatio... Ver mais
Informações sobre a empresa
Escrito pela empresa
Roselili was founded in 2020 by Margie and Yiota. The girls started out with a simple fashion-blog-turned-online-store, through which they sold a mix of vintage pieces, local labels as well as their own original designs. Roselili is now a curated collection of clothing, accessories, occasion wear all designed in house and exclusively sold by roselili.Our philosophy is that the best cloth for girls is confidence and ckoth is just a fashion item that helps you find yourself. We want every girl to find her own style and her own confidence when wearing our clothes.
Informações de contacto
Estados Unidos da América
- Service@roselili.com
- www.roselili.com
2,5
Mau
83 opiniões
Sem histórico de convites para avaliação
Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
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These are amazing
These are amazing. They are warm for the oncoming fall even if they are thin. They are the perfect size and fit incredibly well. I placed a size medium order as usual.
21 de setembro de 2023
Complicated return policy, low quality clothing
The tops I ordered from them didn't live up to the photos in their ads on Instagram. Heavy polyester with stamped on designs, the fit is very wide and boxy.
Returns are difficult - they will require an authorization and email you to try to convince you to keep the item at a discount. Shipping is at customer's expense and return shipping address in China. Positives- they did ultimately refund the purchase without requiring items be sent back, hence the 2 stars. They also replied within a business day to emails.
30 de agosto de 2023
Opinião espontânea
Resposta da Roselili
Hello Lily
Thank you for your message and that's a pity that our products did not meet your expectations,we will continue to improve our designs,and thank you for putting forward your valuable suggestions on our products,we will be very grateful.
Thank you very much for choosing us and we indeed need your support and understandings!!
And if you have any questions, please feel free to contact us via service@roselili.com at anytime.
Wish you all the best.
Clothes are total garbage
Clothes are total garbage. Terrible fit and the fabric feels like plastic. And they don’t really accept returns because it cost well over $100 to send it back (no they don’t pay for return shipping) so they just offer you a fraction of what you paid to keep their garbage clothes.
29 de agosto de 2023
Opinião espontânea
Resposta da Roselili
Hello Laura
Thank you for your response and that's a pity that our products did not meet your expectations,we will continue to improve our designs,and we are sooo sorry that this shopping experience made you dissatisfied.
And we had refunded to you,please check your account within 6-12 hours.Anyway,thank you very much for choosing us and we indeed need your support and understandings!!
And as a compensation,we will give you a code lax30 to enjoy 30% off for your next purchase.
Thank you for your patience and understandings!
And if you have any questions, please feel free to contact us at anytime.
Wish you all the best.
Very poor quality clothing
Very poor quality clothing. Don't waste your money. Very hard to receive a refund. Clothing is not labeled for sizing and very poor quality.
23 de agosto de 2023
Opinião espontânea
Resposta da Roselili
Hello Anne
Thank you for your email and patience due to the weekends and we are so sorry that this shopping has brought you a not perfect experience.
Thank you for your feedback, and we had refunded to you,please check your account within 2-4 hours.
Anyway,thank you very much for choosing us and we indeed need your support and understandings!!
Thank you for your patience and understandings!
And if you have any questions, please feel free to contact us at anytime.
Wish you all the best.
Requested a return of two items
Requested a return of two items. First email offered $15. For $104. In items. Refused asking for full refund and authorization to return items. Second email they offered $50. Refused asking for full refund. Third email offered $60. Refused asking for full refund. Fourth email offered $78. Refused asking for full refund. Fifth email telling me they refunded $78. They will not refund so BUYER BEWARE!!
15 de julho de 2023
Opinião espontânea
Resposta da Roselili
Hello Dear
Thank you for your email and we are so sorry that this shopping has brought you a not perfect experience.
But could you tell us your order number so that we can make a feedback to our emails service team to make refund to you asap.
Please do not be worried and we will help you solve the problems soon.
Looking forward to your reply.
Thank you again for your patience and understandings!
Wish you all the best.
I bought 5 clothes
I bought 5 clothes . Clothes quality very badly! I feel like I brought $10-$15 clothes and dress. 😩.
1 de junho de 2023
Opinião espontânea
Resposta da Roselili
Hello,Ava
Thank you for your response and we had refunded to you on 20thg,July please check your account.Anyway,thank you very much for choosing us and we indeed need your support and understandings!!
Thank you for your patience and understandings!
And if you have any questions, please feel free to contact us at anytime.
Wish you all the best.
Not a great experience
Shipping arrived in decent time but the items are not to the quality roselili advertises nor to the quality one would expect paying at a higher price. It sounds like paper when I move let alone breathe. There aren't legible tags for item care. I probably won't shop here again, I could have gotten similar quality for less money at Shein
6 de julho de 2023
Opinião espontânea
Resposta da Roselili
Hello Ryleigh
Thank you for your email and we are so sorry that this shopping has brought you a not perfect experience.
And our items are all made by our own factory and thank you for putting forward valuable suggestions on our products,we will be very grateful.
And we had contacted you via our service email box so please check your emails.
Please do not be worried and we will help you solve the problems soon.
Looking forward to your reply.
Thank you again for your patience and understandings!
Wish you all the best.
I won’t be ordering again
I ordered a blouse I had my eye on for awhile. It went on sale so I finally decided to try it. I read their story about creating quality products in good working conditions and I liked what I read. My blouse showed up today and I was not happy with my purchase. The tags on the blouse are written in Chinese (so I can’t read them) and there is not a tag on the inside on how to care for the garment. I was not impressed by the quality at all. After learning about their lengthy and expensive return policy I will chalk this one up as a failure. Should have looked at reviews before ordering from this company. Their website seems to have beautiful pieces but I won’t be ordering again.
3 de julho de 2023
Opinião espontânea
Resposta da Roselili
Hello Erin
Thank you for your message and we had contacted you via the email,so please check your email box soon.
That's a pity that our products did not meet your expectations,we will continue to improve our designs,and we hope you can make a suggestion for the improvement of our products.
Please do not be worried,and our service team will help you solve the problem soon.
Thank you again for your patience and understandings!
Wish you all the best.
return policy is bad
It's very hard to return. I bought 5 clothes with $260+, the return shipping took $30-$50 (roselili does not cover it), it's been a few months but I still have not got my refund.
30 de setembro de 2022
Resposta da Roselili
Hello Shirley
Thank you for you email and your package is now at Xi'an customs and we have contacted the customs agency and the package will delivered to us soon.
We will process the refund for you after receiving the package in 2-3 days.Thank you very much for choosing us and we indeed need your support and understandings!!
And if you have any questions, please feel free to contact us at anytime.
Thank you again for your patience and understandings!
Wish you all the best.
BUYER BEWARE
BUYER BEWARE! Purchased 2 sweaters this month, they did arrive in timely manner, but one is not as represented. Poorly sewn (I am a sewer myself) I followed their instructions on how to return and the email address that I copied and pasted from their website is not a working email address. Looks like I am stuck with this purchase.
UPDATE- regarding Roselili’s reply to my complaint. The email given in their reply is NOT a working email…it is the exact email address I attempted to contact Roselili in the first place.
19 de janeiro de 2023
Opinião espontânea
Resposta da Roselili
Hello dear
Thank you for your reply but could you tell us your order number so that we can help you soon.
And if you have any questions, please feel free to contact us service@roselili.com at anytime
Looking forward to your reply.
Wish you all the best and have a nice weekend.
Do not use this store
Do not use this store. The product takes way too long to arrive (in fact, after two months, my item never arrived), and the customer service is lacking. Don't expect to be able to easily return your goods or get a refund if something isn't as expected. I recieved many emails giving me discount codes for the store and promise of a ten percent refund which has not been forthcoming. I wish I'd read the reviews online before buying from this store. Do not trust what they say in the comment responses, they do not actually do anything to help customers.
Edit: After asking for a refund on three occasions, I finally received a refund, but no thanks to Roselili. I had to file a case with PayPal, which Roselili did not respond to. PayPal sided with me and now I finally have my refund. Do not use this company.
9 de janeiro de 2023
Opinião espontânea
Resposta da Roselili
Hello Linwe
Thank you for your review and could you tell us your order number so that we can help you soon.
And if you have any questions,please contact us via the e-mail box service@roselili.com anytime and we will try our best to help you solve the problem soon.
Thank you for your support and understandings!
Wish you all the best.
No free returns / stucks with items
No free returns, the return address is overseas so you are stuck with the items…such poor customer service.
6 de janeiro de 2023
Opinião espontânea
Resposta da Roselili
Hello Joanna
We are very sorry that this shopping has brought you a not perfect experience. But could you tell me your order number so that we can help you soon.
And according to our return policy,if the item is defective, damaged or if you receive the wrong item, it it free for you to return.
And if you have any questions,please contact us via the e-mail box service@roselili.com anytime and we will try our best to help you solve the problem soon.
Thank you for your support and understandings!
Wish you all the best.
Very bad experience!
Very bad experience!
As others have written, the quality of the clothes is very low and the size is not correct. Some items came months later. So I can send the stuff very late back and I have to pay for it myself to China!! And who knows if and when I'll get the money back. My advise: do not order!!!
4 de novembro de 2022
Opinião espontânea
Resposta da Roselili
Hello Dear Customer
I am sorry that this shopping has brought you a not perfect experience.
But could you tell me your order number so that we can help you soon.
Thank you again for your patience and understandings!
Wish you all the best.
Do not buy
Sizing is off, very difficult and expensive to make return. Product does not look the same as shown in pictures.
1 de outubro de 2022
Resposta da Roselili
Hello Alexa
I am sorry that this shopping has brought you a not perfect experience.And according to our refund policy(https://www.roselili.com/pages/return-policy),if the return is caused by the consumer, consumer should be responsible for the shipping fee.If the goods received are damaged or incorrect, and the consumer is not required to bear the shipping fee in such situation.So you need to bear the shipping costs.
As we had contacted before we had provided the returning address with you and we promise that we will refund to you within 30 days.
Thank you for your support and understandings!
Wish you all the best.
Very satisfied with this purchase
Arrive in very good quality, true to the size, look as exactly as the pictures show, I’m very satisfied with this purchase.
8 de novembro de 2022
Resposta da Roselili
Thank you for choosing us and your love.
Wish you all the best.
Cheap quality
The two tops looked completely different what was in picture. Cheap quality .
2 de dezembro de 2022
Resposta da Roselili
Hello,Nelly
I am sorry that this shopping has brought you a not perfect experience.
And if you have any questions,please contact us via the e-mail box service@roselili.com anytime and we will try our best to help you solve the problem soon.
Thank you for your support and understandings!
Wish you all the best.
Refused to give a refund
The outfit I ordered didn't fit me, so I requested a refund and a return address, but they refused to and only gave me discounts and coupon codes. So this company is clearly a scam.
17 de outubro de 2022
Opinião espontânea
Resposta da Roselili
Hello,Cvanwie
I am sorry that this shopping has brought you a not perfect experience.
Our company accepts returns from customers within 30 days and could you contact us via the e-mail box service@roselili.com anytime and we will try our best to help you solve the problem soon.
Thank you for your support and understandings!
Wish you all the best.
bad experience
very bad experience. the items look quite different as in the picture and if return, you have to pay by yourself shipping back to China
4 de dezembro de 2022
Resposta da Roselili
Hell Qiu:
I am sorry that this shopping has brought you a not perfect experience.
However, according to our refund policy(https://www.roselili.com/pages/return-policy),if the return is caused by the consumer, consumer should be responsible for the shipping fee.If the goods received are damaged or incorrect, and the consumer is not required to bear the shipping fee in such situation.So you need to bear the shipping costs.
And as we had contacted before,we had provided the returning address with you but you accept a partial refund and then we had refunded for you.
And if you have any questions, please feel free to contact us via service@roselili.com at anytime.
Thank you again for your patience and understandings!
Wish you all the best.
Thank you for your support and understandings!
Wish you all the best.
The product quality is too low
31 de outubro de 2022
Resposta da Roselili
Hello,Anniela
I am sorry that this shopping has brought you a not perfect experience.
Sorry again for the shopping unpleasure and we will give you a 30% off with code lax30 for your next purchase.
And we will refund to you when got the returnings.
And if you have any questions, please feel free to contact us at anytime via service@roselili.com
Thank you again for your patience and understandings!
Wish you all the best.
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