We have had this company in our building for a year now. Total incompetence and neglect on every level. Serious issues with the accounts they sent out. Major fire and safety risks unaddressed.
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
We have had this company in our building for a year now. Total incompetence and neglect on every level. Serious issues with the accounts they sent out. Major fire and safety risks unaddressed.
A empresa respondeu
I have been dealing with Richard Ward since we employed Red Rock as our Managing Agents, and he had been wonderful to deal with. He is always available, he listens and he is helpful whenever possible.... Ver mais
Excellent service by Jane Messenger & Ania Staniszewska from Red Rock Estate & Property Management, 2 day turn around from making payment for our sales management pack to receiving it. Prompt replies... Ver mais
Prompt response to my query to resolve the login issue. Pleased with efficient service by Tracey Povy
Red Rock Estate & Property Management is a market leader offering a comprehensive estate and property management service to both the residential and commercial leasehold and freehold sector across London and the South East since 2009
Red Rock House, CO16 0AT, Essex, Reino Unido
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 66% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
From the moment I reached out, Stacy was incredibly professional, knowledgeable, and attentive to my needs. She took the time to answer all my questions and ensured I understood every detail of the financial processes. Her expertise and patience made a potentially overwhelming situation feel manageable and stress-free.
Stacey was very helpful when dealing with my elderly mums account, she took the time to listen and was very professional at all times and super efficient with forwarding me the information that I requested.
Stacy Head is highly professional and efficient in managing accounts, ensuring clear communication and prompt resolutions. A pleasure to work with from an agent’s perspective.
Stacy Head is really helpful and response fast whenever I send her an enquiry. Very professional individual!
My recent interaction with Stacey Head was great! She was very helpful, supportive and was able to resolve my concerns in the first go. Excellent service, just what’s needed and expected. Thank you
The finance team is fantastic and Megan is always super helpful :-)
Richard Ward was great for me, arranging key fobs to be delivered through the post the next day for urgent access.
Also a nice guy when meeting up with him at my block, he’s got a big job to turn it round but seemed a decent, honest, reliable guy and someone you can work with to get some results.
Red Rock admin team were great tbh, because they were really helpful, kind, professional and curtiuous (even though I was late with Service Charges! Thank you B.B.)
They helped me quickly to make the payment, understood the problems I was having with email, and suggested a better alternative, explained the process I needed to follow, and now those matters are all resolved. Which is a weight lifted off my bank account (aha) and shoulders!
Genuinely decent staff with a positive attitude when handling customer queries, I appreciate the curtiousy and empathy. All the best, Mike
Renting made easy! I am a freelancer, so renting can be tricky at times. Charlie from Red Rock took all the hassle out of the process, responding to queries in a timely manner and supporting me through the process from start to finish. I was really impressed, especially after contacting so many estate agents - some of which were just downright rude. A refreshingly positive experience, and I'm now happy in my new home.
I found Stacy Head to be very helpful in assisting with dealing with my enquiry. She was prompt and courteous when responding, both via telephone and email.
Stacey from accounts is very Competent, helpful and always keen to assist. One of the most diligent in this organisation.
Great company to deal with. Communication.spot on. Thank you kelly and kieth
Stacy Head is always very helpful and accomodating
Always happy to help, Stacey Head, credit controller, will deal with your query, no matter how large or small. She is polite and never makes you feel silly even if your question may be. Especially patient with older people.
Very quick service from Beverly - highly recommended.
Thank you so much!
Thank you Stacy Head for dealing with my queries and for your quick responses.
Excellent service as always from Stacy Head [credit controller] prompt in responses and overall a great service. Overall a great service from the Red Rock property management team. Thank you.
The team at Red Rock, and in particular Stacy Head, are always quick and efficient in answering my queries. They are always very helpful and pleasant to deal with.
I’ve engaged with Stacy on a couple of topics related to service charges. Both experiences have been positive and the issues were addresses promptly.
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.