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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Really solid company, the delivery is super fast. This surprised me because I live on the South Coast of England and they are based in Scotland. The staff are easily reached and responded well to my e... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Maybury shop was great today. First time using Run4it. With simple expectations of a pair of trainers for road and trail with gortex being a nice luxury if I could afford it. Sales staff quickly foun... Ver mais

Classificada 1 em 5 estrelas

Extremely disappointed that I'm leaving a 1 star review for a company I hold in such high regard. I purchased some shoes around 4 weeks ago and promptly returned them as they were a poor fit for m... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I bought a Garmin watch from Run4It and had a great experience. They offered the best price I could find anywhere in the UK for a brand new watch. The delivery was incredibly fast and they even upg... Ver mais

Informações sobre a empresa

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Escrito pela empresa

Run4It is Scotland's largest chain of specialist running shops, providing expertise, guidance and the highest standards of service and advice to all levels of runner.


Informações de contacto

3,8

Bom

TrustScore: 4 em 5

92 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 66% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

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Classificada 5 em 5 estrelas

Quick delivery and great service

I ordered a Garmin watch from this company. Ordering was straightforward and the watch arrived extremely quickly, was very well packaged, and came with clear return instructions if it wasn't suitable or even if I'd just changed my mind. Postage and returns were free. Excellent service - and the watch was great too.

11 de janeiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Great customer service

I would rate my recent experience at Run4It Bothwell Street very highly. I was served by Callum after a busy day going around all the city centre trainer shops and not having any luck. I was offered a go on the treadmill so the staff could make tailored recommendations which I didn't opt for but nice to have the option. Callum listened to me on what kind of trainer I was after then brought a few suggestions over, one was perfect though I went for another one from the shelf at £104, and bought the other pair he'd suggested online later after humming and hawing. Great customer service from Callum, very patient, giving me good tips and I would definitely go back in future.

5 de janeiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing Service

Went into the shop today in Glasgow and the guy I spoke to was amazing (I think his name was Jay), He listened to what I asked, understood and was super informative.

The whole time I was there it felt like I was just talking to one of my mates and he made this process so easy. Unfortunately, there weren't any shoes my size in stock but he even gave me a heads-up on the ones that would best suit me.

Would absolutely recommend going here and I hope he gets a raise ;)

1 de dezembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

I would give more stars if I could

I would give more stars if I could. What a fabulous and reassuring experience I had at the Glasgow shop this week. I think I had the best customer service I have ever had. All of the staff I dealt with both sales and on-line were helpful, patient, knowledgeable, listened to what I was saying and looked like they enjoyed their job. Where did you find these lovely people or is it just a great place to work. In any case I wont be going anywhere else for my running kit from now on. Thank you team runforit!

8 de novembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Poor Service

I have recently taken up running again, and looking for new shoes I have on 3 occasions made a trip to your Dundee Store for advice only to be ignored every time.I appreciate that all the staff were with customers,but I would expect at least an acknowledgment. On my last vist today there was even a member of staff on a lecturn by the front door obviously not serving.

17 de junho de 2024
Opinião espontânea
logótipo da Run4It

Resposta da Run4It

Hi,
We're very sorry to hear about your experiences at our Dundee store. We do offer appointments for our +runlab analysis and shoe fitting service (https://www.run4it.com/pages/book-an-appointment). However, we do not operate on an appointment only basis, and a team member should have spoken to you and tried to help you when you visited the store.
If you could please send us a message at contact@run4it.com, we will do our best to try and resolve this issue for you.
Your review has been discussed internally - to try and prevent similar/repeat issues in the future.
Kind regards,
Hamish

Classificada 2 em 5 estrelas

Online order cancelled

Ordered a pair of adidas boston 12 shoes via their website. Received emails confirming dispatch with a royal mail tracking code. Royal mail tracker never showed that the product was received. Chased the store out of my own accord twice to be told that they are chasing Royal Mail and that the order was either stuck in a backlog, lost or stolen. Then received an order cancelled and refunded email without any further communication. Pleasant staff, but poor service and communication.

4 de junho de 2024
Opinião espontânea
logótipo da Run4It

Resposta da Run4It

Hi Nicholas,
Firstly, we're very sorry that you didn't receive your shoes.
We'd also like to apologise if any of our communication has been unclear. I believe that my colleague explained that we have to wait 10 days before Royal Mail deem parcels to be lost. When you spoke to my colleague on the 4th of June, she thought she had made it clear that your parcel was deemed lost, and that we would issue a refund. The order cancelled and refund confirmation email was a result of this conversation. Apologies again for the inconvenience.
Kind regards,
Hamish

Classificada 5 em 5 estrelas

Good services and delivery on point!

First time using Run4it I am pleasantly surprised with the services they have provided!

They had the best price on the pair of trainers i was looking for! They shipped my order same day and I received my parcel the day after!

Would definitely use Run4It again!

9 de maio de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Very good

Very easy running shoes buying experience. The assistant helping me in the Lothian Road shop, Alex, was very helpful and informative.

23 de abril de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent customer service

Went to the Dundee store to have a look at certain running shoes to help aid my feet when walking/running. The guy that helped me was very helpful and professional. I didn’t catch his name but he has a slight French accent. He let me try on a few shoes to accommodate my walking style and recommended the best shoes for me. I couldn’t have done it without him. All round great experience

29 de março de 2024
Opinião espontânea
Classificada 2 em 5 estrelas

Very slow refunds on returns.

I ordered 2 items from this shop as Christmas gifts on the 28th November 2023.
I returned them both back within days.
I don’t know how I managed to not realise that they hadn’t been refunded back to my account but it’s now the 27th February and they have just refunded both items. Wow 3 months for a return!!!

27 de fevereiro de 2024
Opinião espontânea
logótipo da Run4It

Resposta da Run4It

Hi,

We are very sorry that there was such an unacceptable delay with your refund - it is definitely not the level of service that we are striving to provide.

Apologies again for the inconvenience and poor service.

Kind regards,
Hamish

Classificada 1 em 5 estrelas

Poor selection and expensive

I was lucky enough to be given a £40 voucher for my birthday by a friend and since then (6 months) i have been trying to spend it. The problem is that their selection is so poor and they also have hardly any sizes. But the main barrier is their pricing, even with a £40 voucher i can still find most things cheaper elsewhere. Their sales are boring and don't add much incentive.

23 de fevereiro de 2024
Opinião espontânea
logótipo da Run4It

Resposta da Run4It

Hi,

We're sorry to hear that you haven't found something that you would like to spend your voucher on.

We constantly replenish our stock to offer as much choice as we can. Our stock replinishment often consists of deliveries of new products and top-ups of existing products. A lot of our product range is stocked in all seven of our shops, meaning that there should be good size availability.

Please note that many product styles are only manufactured for specific seasons, therefore there isn't an infinite amount of availability for every product. If you want to buy a current (non-sale) product from us and the size you would like is sold out, please send a message to us at contact@run4it.com and we'll do our best to help.

We sell the majority of our product range at the recommended retail price*. We never knowingly sell products above their recommended retail price.

*We regularly run promotions on specific products, brands and/or product categories as part of our commitment to offering our customers as much value as possible.

Sale products are almost always end of season styles. As we are very unlikely to ever receive more stock of these styles, there will often be unavailable sizes.

We hope you find something that you would like to spend your voucher on.

Kind regards,
Hamish

Classificada 5 em 5 estrelas

Superb all round...

Outstanding help, service, and quick delivery. Nice to find a company that offer just wonderful advice where the process works so well. Highly recommended.

20 de dezembro de 2023
Opinião espontânea
Classificada 4 em 5 estrelas

Faulty item but good customer service

Unfortunately my order wasn't great, but I'd say this was more due to Nike bad quality control rather than Run4it. In fact, my experience with Run4it customer service has been adequately good and I received my refund promptly. Because of this I would buy from this company again.

27 de novembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Dundee Run4it brilliant manager

Dundee Run4it - the manager was kindness personified when my 93 year old husband fell and broke his hip outside the back door of the shop - he brought a cover to protect him until the ambulance came, stayed with me until it did 20 minutes later, and was very concerned to make sure we were ok. Not the usual kind of review, but I want to say thank you for the assistance we received!

29 de setembro de 2023
Opinião espontânea
logótipo da Run4It

Resposta da Run4It

Hi Valerie, thank you for taking the time to let us know about the help provided by John. It was very kind of you to do so. I will ensure that John is aware of your review.
Best wishes,
Hamish

Classificada 5 em 5 estrelas

I booked a running analysis yesterday…

I booked a running analysis yesterday at Run4it Maybury and this showed I had a slight pronation in my running gait. After discussion decided to purchase a mildly supportive shoe amongst my rotation until I have strengthened my ankle and lost more weight ( a hefty 11 kg). The male staff member was excellent at explaining all aspects of running and suggesting which shoes to try on the treadmill. I highly recommend Run4it and praise them for their customer service. Well done indeed :)

28 de agosto de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service, great product range

Went in for two specific 500ml soft flasks with straws. I’d brought my running vest with me and the staff were brilliant, letting me check that the flasks would fit into the vest pockets (different brand, and designed for 300ml). Came away with exactly what I wanted, and nice chat as always. It’s a great shop, always a pleasure going in

15 de agosto de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Efficient and Speedy Service

First time ordering with Run4it online and I am impressed with the level of service and the speed they got the order out which surpassed other stores I've shopped with. Had the shoes in hand the following day, from Scotland to London, in just over 27 hours after placing order. Great job guys!

7 de agosto de 2023
Opinião espontânea

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