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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Really solid company, the delivery is super fast. This surprised me because I live on the South Coast of England and they are based in Scotland. The staff are easily reached and responded well to my e... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Maybury shop was great today. First time using Run4it. With simple expectations of a pair of trainers for road and trail with gortex being a nice luxury if I could afford it. Sales staff quickly foun... Ver mais

Classificada 1 em 5 estrelas

Extremely disappointed that I'm leaving a 1 star review for a company I hold in such high regard. I purchased some shoes around 4 weeks ago and promptly returned them as they were a poor fit for m... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I bought a Garmin watch from Run4It and had a great experience. They offered the best price I could find anywhere in the UK for a brand new watch. The delivery was incredibly fast and they even upg... Ver mais

Informações sobre a empresa

  1. Loja de artigos de corrida

Escrito pela empresa

Run4It is Scotland's largest chain of specialist running shops, providing expertise, guidance and the highest standards of service and advice to all levels of runner.


Informações de contacto

3,8

Bom

TrustScore: 4 em 5

92 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 66% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Awesome!

Bought the latest Brooks Adrenaline at 40 under the retail price. Free postage. Delivered within 48 hours. Fantastic!

14 de outubro de 2018
Opinião espontânea
Classificada 1 em 5 estrelas

Can you trust this retailer?

Wow, advertising shoes they have not in stock even though they take your money. Not once but twice!
If you need your shoes, please don't order from Run4It as you are likely to let you down. Customer services is no help, Offered an alternative which was to pay far more then the shoe is available elsewhere such as Wiggle or Sportsshoes.com.

30 de outubro de 2017
Opinião espontânea
Classificada 1 em 5 estrelas

Unfortunately I received terrible …

Unfortunately I received terrible service at the store in Lothian Road Edinburgh. Treated extremely poorly by the male manager (Findlay). Accused of being a liar and made to feel like an underclass pariah.

In the end when I made a direct complaint to his superiors. They agreed that Findlay had acted innapropriately, however nothing was really resloved, lots of fancy words in response, but no real action, lip service in the extreme.

On the plus side, I was able to purchase the trainers (Inovate Mudclaw) elsewhere, at SportsShoes.com and for £20 cheaper than they sell in Run4It.

My advise, if you want much cheaper trainers, without a pompous attitude from the condescending Findlay, well I think you know what my suggestion would be.

13 de julho de 2017
Opinião espontânea
logótipo da Run4It

Resposta da Run4It

Hi there,
Firstly let me again acknowledge the incident you refer to. I am also sorry that we have not been able to resolve it. We do work really hard to give the very best customer service at all times. We usually excel.
I do hope that the Inov8 shoes you eventually got were suitable and you are enjoying them.
I don't seem to have had a response from my last communication with you and as such I had to consider the matter closed.

Ian
Director and Co-owner

Classificada 3 em 5 estrelas

staff really helpful. But!!

staff really helpful, however managers attitude was not the best on the day I visited, wish I'd gotten his name. Won't be returning for my next pair of trainers.

24 de junho de 2017
Opinião espontânea
logótipo da Run4It

Resposta da Run4It

Hi Owen - this has just been highlighted to me. Thank you for posting a review - it is really appreciated. Not sure why I did not get an automatic notification so please accept my apologies for the delay in response.

Can you let me have more detail on this. I am sure it will really help us. I hope the shoes you did get are working for you.

Regards
Ian White
Director and Co-owner

Classificada 2 em 5 estrelas

Not impressed

Purchased new trainers for running 2weeks ago, unfortunately trainers have given me blisters. Brooks offer a 90 day return policy even if you have used the trainers, and quality retailers should be honouring this policy as brooks support them in doing so. Called run4it on a premium contact number to see it I could exchange trainers but have been told I can not as they have been used outside and nothing they can do. Therefore I called Brooks direct to explain the situation and they have rectified the situation, well done brooks, but poor service from run4it. Will not use run4it again.

22 de dezembro de 2016
Opinião espontânea
Classificada 5 em 5 estrelas

Very quick

I ordered shoes on Sunday with free standard delivery, got an email Monday afternoon confirming they'd been despatched, and was running in them Tuesday lunchtime. Very impressed.

16 de abril de 2016
Opinião espontânea
Classificada 5 em 5 estrelas

Perfect

Great searvice, fast delivery and fantastic customer relations - no issues and free jelly beans!

11 de março de 2016
Opinião espontânea
Classificada 4 em 5 estrelas

Professional running supplier

I've visited Run4IT's Edinburgh store, and bought from them online. Both experiences were positive.

I'm a decidedly average runner. When I started running with my local Parkrun in summer 2014, I'd let my fitness slide. However, a few professional long-distance runners that I know had recommended Run4It to get geared up. They were right - this company is very professional, and know what they are talking about.

During an in-person visit to their Edinburgh store to buy running shoes, i was given a session on their treadmill. They video your gait whilst running, and recommend a pair of trainers based on that analysis. For me, this meant providing extra support on the outstep of my foot. Your mileage may vary. They can modify their recommendation to both your running style, and to your running environment (running on roads requires a different type of support to trail running, for example.) At every stage, I found Run4It's staff's advice to be valid, helpful and professional. I bought some Summer running tights and tops from them too, and found them to be top quality that survived many runs + washes.

A few months later, I ordered from them online. Whilst there were a few teething issues (e.g., you can't modify your order as easily as you can via Amazon, and the courier delivered to my neighbour rather than the safe place I had stipulated), I can't fault the quality of the items themselves. The three items I ordered in two transactions were delivered thus: 1 of the items in the "two items" order was delivered two days later; the remaining "1 item" order and the second item from the "two items" order was delivered on the third day. That's exactly what you're looking for from online ordering.

I could have saved a little by ordering all the items in the one transaction (Run4IT had an offer on whereby the Mythos windproof gloves I'd ordered could have attracted a 50% discount on the Mythos hat I also ordered if ordered in the same transaction.) However, I foolishly gave another vendor a chance with one of those items (the hat) and was left disappointed when they failed to come through. I should have ordered the whole lot in one transaction from Run4IT.

It'd have been nice if I'd been simply able to amend an existing-and-as-yet-unsent order from Run4IT, hence the dropping of 1 star, but really if I'd ordered from them in one transaction in the first place I'd have got what I asked for at a cheaper price so I can't complain too much.

Besides, price is never my final yardstick for deciding how good a vendor is. Quality is the main factor. And on that count I can't fault Run4IT. Everything I've bought from them has fulfilled its promise. I can't ask for more. Highly recommended

13 de dezembro de 2014
Opinião espontânea

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