I called and spoke to James who was professional, friendly and very knowledgeable. My query was worrying me but within minutes James resolved it leaving me feeling reassured. He also explained how the... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I spoke to Zubair Javid and he was extremely helpful, it was really quick and sorted extremely efficiently and was helpful in explaining all my options to me. No wait at all. Amazing customer service... Ver mais
A empresa respondeu
Sharon handled my case. She was warm, professional, patient, and kind. She diagnosed the problem quickly and set about sorting it immediately. Very pleasant experience with a very pleasant lady.
A empresa respondeu
Had a number of problems with my estate agent account. Contacted Safe Deposits Scotland. Spoke to customer service advisor Zubair Javid. He sorted it all out no problem at all. Five ⭐⭐⭐⭐⭐, Thank you... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
SafeDeposits is the leading tenancy deposit scheme in Scotland – with a unique position as the only scheme which is not-for-profit and based in Scotland’
Informações de contacto
1st Floor, 221 W George St, G2 2ND, Glasgow, Reino Unido
- www.safedepositsscotland.com
4,9
Excelente
1 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 87% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da SafeDeposits Scotland
Hello Hannah,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the helpful and efficient customer service you received from Shereen and have shared your review with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Spoke with a lovely kind and very…
Spoke with a lovely kind and very efficient lady by the name of Mandy.
She helped with what could of been stressful and complicated process and let me crack on with my day after a few minutes chat. Would recommend this lady gets a cold glass of Pepsi at any time she needs! Thank you Mandy
16 de julho de 2026
Opinião espontânea
Resposta da SafeDeposits Scotland
Hello Stephen,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the helpful customer service you received from Mandy and have shared your review with them along with our wider team.
Kind regards,
SafeDeposits Scotland
Login problem resolved
Had a problem with my login, called up and Zubair talked me through everything in a clear and concise way. Very helpful and efficient, solved my problem in less than 15 minutes.
16 de julho de 2026
Opinião espontânea
Resposta da SafeDeposits Scotland
Hello Jim,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the help you received from Zubair to resolve your login issue and have shared your positive feedback with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Customer service
I struggled finding where to retrieve my deposit so I sent an email and got a very quick helpful response from Shereen Mohammed, he helped sort everything out for me and made my experience very quick and easy, thank you Shereen.
14 de julho de 2026
Opinião espontânea
Resposta da SafeDeposits Scotland
Hello Jack,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the quick and helpful response you received from Shereen and have shared this with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Helpful and timely response
Shereen was really helpful and answered my queries quickly and simply. She made the process very easy. Thanks!
15 de julho de 2026
Opinião espontânea
Resposta da SafeDeposits Scotland
Hello Kimberley,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the positive customer experience you had with Shereen and have shared your review with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
I would like to sincerely thank Zubair…
I would like to sincerely thank Zubair Javid for the excellent support and guidance he provided throughout the SDS process. He was extremely patient, professional, and approachable, taking the time to answer every question and clear every doubt I had, no matter how small.
His explanations were always clear, detailed, and easy to understand, which gave me confidence and made the entire process much less stressful. I truly appreciated his willingness to help and his prompt responses whenever I needed clarification.
It was a pleasure interacting with Zubair, and his dedication to providing outstanding customer service is commendable. I highly recommend him to anyone seeking assistance, and I am very grateful for all his support.
15 de julho de 2026
Opinião espontânea
Resposta da SafeDeposits Scotland
Hello Manu,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the excellent support and guidance you received from Zubair, and have shared your kind words with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Great Customer Support
Casey was extremely helpful in solving a tech issue I encountered!
13 de julho de 2026
Opinião espontânea
Resposta da SafeDeposits Scotland
Hello Miller,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the great customer service you received from Casey and have shared this with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Questions answered and acted on quickly.
Zubair was very helpful and sorted out my query quickly and efficiently. Thank you
14 de julho de 2026
Opinião espontânea
Resposta da SafeDeposits Scotland
Hello Avinashi,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the helpful and efficient customer service you received from Zubair and have passed your feedback on to them along with our wider team.
Kind regards,
SafeDeposits Scotland
Fantastic experience over the phone
Fantastic experience over the phone. Was having technical difficulties getting logged in to get my deposit back but the call was incredibly straight forward and efficient. Zubair was extremely friendly and polite on the call, a genuinely lovely experience.
14 de julho de 2026
Opinião espontânea
Resposta da SafeDeposits Scotland
Hello Claire,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the fantastic experience you had with Zubair to get you logged in, and have shared your review with them along with our wider team.
Kind regards,
SafeDeposits Scotland
Really helpful
Really helpful, made a complicated situation so simple and easy to understand and also in general very lovely over the phone! The woman’s name was Sharon and she was incredible
14 de julho de 2026
Opinião espontânea
Resposta da SafeDeposits Scotland
Hello Katie,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the helpful customer service you received from Sharon to help you through a complicated situation, and have shared this review with Sharon and the rest of our team.
Kind regards,
SafeDeposits Scotland
Shereen was great!
Shereen made it very quick and simple, verified my deposit very quickly, sorted everything out I needed in a quick 5 minute phone call, and my deposit is being returned with no issues, great customer service!
14 de julho de 2026
Opinião espontânea
Resposta da SafeDeposits Scotland
Hello Emma,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the great customer service you were provided with by Shereen, and we have shared your positive feedback with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Shereen was very helpful
Shereen was very helpful! She helped me do exactly what I needed to do and was super apologetic for the wait (not her fault and not that long!)
13 de julho de 2026
Opinião espontânea
Resposta da SafeDeposits Scotland
Hello Eliza,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the helpful customer service you received from Shereen and have shared this with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
Excellent service throughout my deposit dispute. I really appreciated how fair and impartial your decision was between me and my landlord. The process was handled professionally, and I felt that all the evidence was considered carefully. Thank you for resolving the dispute fairly and efficiently.
13 de julho de 2026
Opinião espontânea
Resposta da SafeDeposits Scotland
Hello Esther,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the excellent customer service you received from our team and have shared your review with them.
Kind regards,
SafeDeposits Scotland
Requested advice about transferring …
Requested advice about transferring deposit to a new landlord. Clear concise instruction from Zubair Javid
Customer Service Advisor who made the transaction simple and easy. Many thanks from a self confessed techno-fud
10 de julho de 2026
Opinião espontânea
Resposta da SafeDeposits Scotland
Hello Joanne,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the clear and concise instruction you received from Zubair to help with transferring a deposit, and have shared this with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Very pleasant call
Very pleasant call, problem was resolved smoothly and fast by Shereen.
10 de julho de 2026
Opinião espontânea
Resposta da SafeDeposits Scotland
Hello Rosin,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the pleasant call and smooth resolution you experienced with Shereen, and have shared your review with them as well as the rest of our team.
Kind regards,
SafeDeposits Scotland
Great customer service
Issue was dealt quickly and with a friendly voice with Shereen. Talked me through registering the payment details whilst on the phone. Thanks Shereen
5⭐️
9 de julho de 2026
Opinião espontânea
Resposta da SafeDeposits Scotland
Hello Richard,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the great customer service you received from Shereen to help you register payment details and have shared your positive review with them as well as our wider team.
Kind regards,
SafeDeposits Scotland
Really helpful and knowledgeable
Really helpful and knowledgeable, started our process over the phone to get the deposit back from our letting agency. Zubair Javid was incredibly knowledgeable and friendly, a real asset! Thanks!
9 de julho de 2026
Opinião espontânea
Resposta da SafeDeposits Scotland
Hello,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the helpful customer service you received from Zubair and have shared your review with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Hi i would like to thank Liam Campbell…
Hi i would like to thank Liam Campbell and his colleagues for the outstanding support I was given with a complex situation.
Liam was very prompt professional and competent and also took me through the process to a succesfull conclusion at a pace I could follow. Most importantly in the mainly digital world, Liam was very personable and patient where I could have been in limbo with tech. Thank you all and please ensure Laim and the team are given visibility and recognition of my feed back.
7 de julho de 2026
Opinião espontânea
Resposta da SafeDeposits Scotland
Hello Mr W Aitchison,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the professional customer service you received from Liam and have shared your review with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Great customer service
Shereen was very helpful and accommodating and was able to resolve my issue very efficiently! Thank you
7 de julho de 2026
Opinião espontânea
Resposta da SafeDeposits Scotland
Hello,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the great customer service you received from Shereen and have shared this review with them as well as with our wider team.
Kind regards,
SafeDeposits Scotland
Outstanding customer service
After I asked a series of complex questions, Sharon took down my details and promised a callback. When she rang me back, she thoroughly talked me through every issue and resolved them completely. Sharon demonstrated brilliant professionalism, combined with kindness and a great sense of humour. That is outstanding customer service. My only wish is that I could get the refund sooner
6 de julho de 2026
Opinião espontânea
Resposta da SafeDeposits Scotland
Hello Timothy,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the outstanding customer service you received from Sharon, and have shared your kind words with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
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