I had some issues with deposits now showing up in my account and requested help through the contact form in the evening. Received a reply first thing in the morning which fixed my issues. Very happy w... Ver mais
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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
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I called and spoke to James who was professional, friendly and very knowledgeable. My query was worrying me but within minutes James resolved it leaving me feeling reassured. He also explained how the... Ver mais
A empresa respondeu
Mandy was very helpful and super fast with replies. The instructions were easy to follow and direct to use. I had a very good experience and I no longer felt stressed about the situation like I had be... Ver mais
A empresa respondeu
Had a number of problems with my estate agent account. Contacted Safe Deposits Scotland. Spoke to customer service advisor Zubair Javid. He sorted it all out no problem at all. Five ⭐⭐⭐⭐⭐, Thank you... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
SafeDeposits is the leading tenancy deposit scheme in Scotland – with a unique position as the only scheme which is not-for-profit and based in Scotland’
Informações de contacto
1st Floor, 221 W George St, G2 2ND, Glasgow, Reino Unido
- www.safedepositsscotland.com
4,9
Excelente
1 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 87% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Shereen Mohammed was really friendly
Shereen Mohammed was really friendly, helpful and efficient, made it really easy to sort out the issue I had. Very impressed with the service.
22 de maio de 2026
Opinião espontânea
Resposta da SafeDeposits Scotland
Hello JB,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the friendly, helpful and efficient customer service you experienced with Shereen, and have passed your feedback on to them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Such amazing customer service
Shereen Mohammed was so friendly, patient and efficient when I called for support on difficulties I was having getting online. The whole process was much faster and easier than I had anticipated, and her customer service was amazing - thank you!
21 de maio de 2026
Opinião espontânea
Resposta da SafeDeposits Scotland
Hello Ai,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the amazing customer service you received from Shereen and have shared your kind words with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Zeezam was a great help today
Zeezam was a great help today in sorting my account out. Thanks to the wonderful people working there.
22 de maio de 2026
Opinião espontânea
Resposta da SafeDeposits Scotland
Hello Andrew,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the wonderful customer service you received from Zeesham and have shared your review with them along with our wider team.
Kind regards,
SafeDeposits Scotland
Fast and friendly
Fast, effective and friendly service. Zuby was fantastic, he explained everything he was doing which made the process clear and straightforward. Great customer service!
21 de maio de 2026
Opinião espontânea
Resposta da SafeDeposits Scotland
Hello Ellie,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the fast, effective and friendly customer service you received from Zuby and have shared your kind words with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Customer Service
Shereen was extremely helpful and solved my issue in no time at all :)
21 de maio de 2026
Opinião espontânea
Resposta da SafeDeposits Scotland
Hello,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the extremely helpful customer service you received rom Shereen and have shared your review with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Excellent Service
I have had a few conversations with Safe Deposits Scotland advisers due to an ongoing dispute, they have all been very helpful in guiding me on the next steps. I recently spone with Elle McCullough who was absolutely fantastic and help me submit my escalation. Thanks for all your help! This is such a great service and although my dispute is ongoing, i wouldn’t have the chance to do this without this service.
21 de maio de 2026
Opinião espontânea
Resposta da SafeDeposits Scotland
Hello Katie,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the excellent customer service you received from Elle and have shared your review with them along with our wider team.
Kind regards,
SafeDeposits Scotland
Customer service
Had an issue with duplicate accounts, was able to get through to customer service v easily and spoke to Zeeshan who was lovely and resolved the issue quickly
20 de maio de 2026
Opinião espontânea
Resposta da SafeDeposits Scotland
Hello,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the helpful customer service you received from Zeeshan to help with the issue you were having, and have shared your positive feedback with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Elle from customer service
Elle from customer service was very helpful in resolving my issue, and we're able to fix this very quickly. Happy to recommend them in future too.
20 de maio de 2026
Opinião espontânea
Resposta da SafeDeposits Scotland
Hello Mr Ross Cummine,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the helpful customer service you received from Elle and have shared this with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
excellent really helpful, thanks Elle
excellent really helpful, thanks to Elle who was brilliant and sorted everything
20 de maio de 2026
Opinião espontânea
Resposta da SafeDeposits Scotland
Hello Rob,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the excellent customer service you received from Elle and have shared this with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Seamless experience
Elle McCullough was very friendly and helpful and was able to sort things out for my behalf which was great! Highly appreciated!
20 de maio de 2026
Opinião espontânea
Resposta da SafeDeposits Scotland
Hello Mohammad,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the friendly and helpful customer service you received from Elle and have shared your review with them as well as the rest of our team.
Kind regards,
SafeDeposits Scotland
Jodie was very quick and helpful with a…
Jodie was very quick and helpful with a respone to my question!
19 de maio de 2026
Opinião espontânea
Resposta da SafeDeposits Scotland
Hello Tom,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the quick and helpful response you received from Jodie and have shared this with them along with our wider team.
Kind regards,
SafeDeposits Scotland
Great help and very patient albeit a…
Great help and very patient albeit a bit hard to understand due to all the other ongoing calls in the background which I realise is not their fault.
19 de maio de 2026
Opinião espontânea
Resposta da SafeDeposits Scotland
Hello Luca,
Thank you for your review of SafeDeposits Scotland.
We are happy to hear about the helpful customer service you received from us and have shared this with our team.
Kind regards,
SafeDeposits Scotland
I contacted Safe deposit Scotland today…
I contacted Safe deposit Scotland today and even though I didn't have all my information to hand the person dealing with me was very professional, friendly and thorough, answering all my questions and concerns. Elle McCullough assured me that everything is now in place to start our proceedings. Which has added a great peace of mind for myself and my partner.
19 de maio de 2026
Opinião espontânea
Resposta da SafeDeposits Scotland
Hello James,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the professional customer service you received from Elle, and have shared your positive feedback with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Elle McCullough Great Help
Elle McCullough talked me through how to rquest repayment of my deposit. She was great!
19 de maio de 2026
Opinião espontânea
Resposta da SafeDeposits Scotland
Hello Jack,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the great help you received from Elle and have shared this with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Great service with Elle
Had a wonderful experience on the phone today with Elle, she was very helpful and cleared up all my queries. I had a bit of a unique situation but she found a solution to it quickly and thoroughly took care of me. She was very helpful and super friendly, and even remembered our small talk to wish me a lovely time with my evening plans - 10/10 excellent customer service :)
18 de maio de 2026
Opinião espontânea
Resposta da SafeDeposits Scotland
Hello Rhiannon,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the excellent customer service you received from Elle to help find a solution for you, and have shared your positive feedback with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Efficient, simple, easy to work with.
Liam Campbell that I spoke to was incredibly helpful, got me access into my online account quickly so that I could view everything. And then explained what I'd need to do when I move out. Great friendly service
13 de maio de 2026
Opinião espontânea
Resposta da SafeDeposits Scotland
Hello,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the helpful and friendly customer service you received from Liam, and have shared this with them, along with our wider team.
Kind regards,
SafeDeposits Scotland
Incredible customer service
Casey was a very kind person on the other side of the phone, completed what I needed to achieve and even offered to go a step further. Incredible customer service and a super pleasant conversation, thank you!
11 de maio de 2026
Opinião espontânea
Resposta da SafeDeposits Scotland
Hello Alyssa,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the incredible customer service you received from Casey and have shared your review with them, along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Extra digit on the DAN...
I noticed today that a deposit forwarded to SDS had an extra digit on the DAN on the remittance advice - an error on my part. Because of this, the deposit had not registered with others that had been forwarded at the same time.
I phoned SDS and spoke to Rachel McLaren who asked me a few mandatory security questions, managed to identify the issue and within minutes had the deposit correctly recognised and listed. Much appreciated, thank you.
7 de maio de 2026
Opinião espontânea
Resposta da SafeDeposits Scotland
Dear Vincent,
Thank you for taking the time to share your 5 star review of SafeDeposits Scotland. We are pleased to read that your enquiry was promptly resolved by Rachel and will share your positive feedback with her.
Kind regards,
SafeDeposits Scotland.
Helpful experience with Niamh
Niamh made it very easy for me to sort the issues with my account and was patient and helpful. All instructions given were easy to understand and clear. Very good experience.
6 de maio de 2026
Opinião espontânea
Resposta da SafeDeposits Scotland
Dear Stephen,
Thank you for your 5 star review of your experience with SafeDeposits Scotland. We are delighted to read your feedback about the helpful service you received from Niamh and will share this with her.
Kind regards,
SafeDeposits Scotland.
Niamh Quigley customer service review
Niamh at SDS was so helpful and genuine, probably the best customer service experience I’ve ever had. She answered all my questions and explained the processes so well, all while being super friendly. She knows her stuff and is very solutions focused, super kind and knowledgeable.
5 de maio de 2026
Opinião espontânea
Resposta da SafeDeposits Scotland
Dear Catherine,
Thank you for your 5 star review of SafeDeposits Scotland, and for the lovely feedback about your customer service experience with Niamh. We are delighted to read about your positive interaction and will share this with Niamh.
Kind regards,
SafeDeposits Scotland.
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