Saga plc Opiniões 42 956

Tried to insure a car with Saga and found out why they're called Saga. They turned a simple click and pay experience into a potentially disastrous Saga. A price comparison site correctly forwarded my car details for a 2004 car on an 04 registration. However when checking my details as instructed by Saga. I discovered that Saga thinks an 04 vehicle was manufactured in 2001 and has only one seat. I re-edited my car details, 4 TIMES! Logged in and out of the website. Used different links to access it. Wasted an 2 hours of my life, simply trying to do a five minute job. I tried phoning Saga twice & was left on hold for 10 minutes & 16minutes respectively.
Two major lessons here.
1. Your insurance will be invalid as they will enter the wrong details on the certificate.
2. If Saga can't be bothered to answer the phone to sell a policy what possible chance is there of them answering the phone to pay a claim.
DO NOT WASTE YOUR TIME & MONEY ON INVALID CAR INSURANCE WITH SAGA!

Yesterday I renewed my car insurance with Saga. Initially it was easy but when I rang back to ask a question it was to put it mildly - hard work, every customer service person had very strong accents and it was difficult to understand. Eventually I went onto the chat line after 5 phone calls and spoke to Travis in the UK. My question was finally answered by someone with proper knowledge and was so pleasant to talk to. I can assure you he saved the day. I will never speak to Customer Service again if I can avoid it.

I have had my house & contents insurance with Saga for 3 years. Recently I became aware that the front of my house has been damaged by rain water seeping down a telephone wire onto my adjoining neighbour's property. As this has happened over an extended period of time I did not think it would be covered by my insurance but I thought it worthwhile to enquire.
I called Saga & was put through to their claims line at Ageas & to my surprise their agent told me he thought it was covered & would send a surveyor to inspect.
The surveyor came & was very dismissive saying it is not storm damage & is certainly not covered by the policy so no claim was submitted.
I have now had my renewal documents & my premium has increased by 40 per cent justified by the existence of the claim on file! When I queried this my complaints were dismissed out of hand because they had to pay the surveyor even though there was no claim.
I explained exactly what the cause of the damage was to the Ageas agent who advised me in the first place & he stated that in his opinion it was covered. Clearly their own agents do not understand what is & isn't covered by their policies & it is impossible to rely on their judgement or advice as to what is claimable or not.
I am being penalised for making an enquiry & relying on the expertise of Saga/Ageas & I think this is a totally unacceptable sharp practice from a company I thought was better.

I cancelled my Saga home insurance renewal on the phone because the cost had gone up 12.5%, but they went ahead and took the renewal premium anyway. I called them again and they acknowledged that my notes said I had previously called and cancelled and then insisted that I wait in a queue to speak to a customer servce agent.

Horrendous experience with this company. I had broken down on a busy road. I tried calling them but the phone call was disconnected, so I used their online site, so I filled a form online to tell them where I was. A Message came back to say I didn’t have breakdown assistance. I’m in my seventy’s and this was a so stressful. Eventually I had to call another road side assistance company who charged £50 . The awful truth was I have got road side breakdown cover. But after five phone calls with them they still couldn’t sort out the the issue , I was transferred so many times or cut off. The last advisor just told me to email them as he couldn’t help me. What a shambles.

Saga is fast becoming a total rip off once they think they have got you as a customer the following year’s policy quote is an absolute ripoff to the point of extortion anyone renewing be careful and certainly worth checking out 100% increase with no explanation take a look at some recent reviews never a genuine response back just an waste of time standard worthless response

See Std automated robotic response god knows how you would go on if you had a big claims dispute, this wasn’t just an std increase it was a rip off to an existing customer you have my phone number but obviously not bothered about customers

The audacity of Saga is beyond pathetic just received another communication asking to renew my insurance only for them to not quote with no reason pathetic customer service for an existing customer Saga cannot be bothered to genuinely follow up just send automated message with no interest only to say they have contacted on this site unbelievable who are the managers

Stay well clear of saga travel insurance. They are absolute scammers! Would give 0 stars if I could.

Following several years of postponing a holiday due to the pandemic and Ill health, we decided to bite the bullet and book the holiday of a life time. I took out saga travel insurance 1 month before our departure. Paid quite hefty amount of over £1500 due to age and preexisting conditions.

Fast forward 2 weeks and the Middle East conflict escalated. We were due to transit through Dubai so kept a close eye on the situation because we still had 2 weeks before our departure. Flights were still running to both our stop over and end destination but due to the stop over destination being added to the FCDO list we had no other option but to cancel our flights 4 days before our trip. Obviously at this point we were too late to cancel our travel insurance policy so we looked to either postpone our trip to later in the year or find alternative flights.

After a lot of searching we managed to find alternative flights avoiding countries on the FCDO list. But the dates had changed by about 2 weeks from the original dates. I made attempts to make policy changes online however were unsuccessful. And advised to contact the chat. So I did. Got through to your colleague James via chat and said everything on the policy was to remain the same just the dates. Next minute he is outlining costs of £199 for a date change. Absolutely nowhere in my policy does it state fees of this kind to make policy changes. Taken a back James tells me because the dates have changed it has increased my policy premium has to, and that’s where the charges have come from. I then take a look at my original policy and notice the original cancellation cover is for £5000 and James has increased it to £7500 without me knowing. So I ask for the cancellation cover to be reduced back down to the original £5000 and that should eliminate the charges. To which James refuses. I have then sort a new quote from saga travel insurance with my new dates and the same medical conditions I declared originally and lo and behold the new quote is £300 cheaper than what I originally paid. So no I would absolutely categorically not recommend saga in a million years stay well clear, shameful company who profit from vulnerable pensioners. Disgraceful!

I've just moved my home insurance away from Saga after 7 years, 6 of which had been two consecutive 3 year fixed price deals that included an annual boiler service. Their premium to renew for a further 3 years' fixed price cover was 50% more than the previous 3 year premium despite me having never had a claim.
Furthermore I asked a plumber I'm currently using how much he would charge for a boiler service and was quoted twice the price of that given by Saga. However, when I compared the service he was offering against the 20 minute cursory check for leaks that Saga give, there was no contest. He renewed the electrodes and gaskets, all of which should be replaced every 3-5 years, and took 2 hours to give it a very thorough overhaul and test. None of this had ever been offered by the people Saga use at any point over the 6 year period.

Currently I have car insurance with Sage, it came up for renewal, nothing changed but they had to contact the underwriter for confirmation and will give a decision within 72 hours, no problem, 1 week later no contact, after ringing (now only 4 days before insurance expires) they need the questions answered again, no problem, they stated it will take another 72 hours to reply, again 1 week later, no contact, I rang again and they have the renewal price (very competitive) but I have to put the car in our locked garage every day by 11pm? WHAT!!.
I declined, and guess what. 'It will take 72 hours to confirm if it can be changed' the car will be uninsured by this time.
I have to put the car In the locked garage by 11pm every day? This is 2026, I'm 65 years old, i have owned the car for 10 years, have 10 years no claims bonus and no licence convictions, are they nuts.???
I found it slightly more expensive (£20) and insured in 15 minuits.
Saga, please call if you wish to talk, it may take 72 hours for me to respond.
They have now responded through trust pilot; Thier response 16/3/26 after reading this review;
"Please get in touch with us and we will be glad to talk to you" WHAT I'm still waiting for them to give me an answer regarding my attempt to renew my insurance, 10 days ago!!
They have my contact details, have they thought of contacting me other than through a review platform??
Terrible!
Peter Quainton

Long delay in speaking to someone initially as a potential new customer and long delay in making payment. Went on line in the end. Would have preferred to do it with someone. Also, no indication where you are in the queue - just the usual line that "we are expecting delays and you may have to wait 15 mins."

I have been with Saga car insurance a long time they had always been realy good well spoken helpful polite answering phone quickly and sorted out my car insurance each year was excellent hence why I kept going back .
MOVING ON TO YESTERDAY took ages to answer phone on 2 seperate occasions to the point i was just about to put phone down, no cut in saying sorry for the long wait nothing eventually they answed the first person did apologise after I complained but couldn't help

I was looking for a quote on a new car I was thinking of buying so I gave details of car saying that it was an MG i new make model type etc 2025 plate but not reg she said it said on her info MG'S was from 2005 omg even I knew a type of Mg was made then and it is a completely different car now ,anyway I found out reg number from garage phoned back different person spoke to me and said that reg didn't exist and same thing as previously person MGs was from 2005 her tone and attitude was dismissive and so unhelpful, I don't know what is going on with SAGA car insurance now but they have gone from being the most helpful polite well spoken people on the phone to the opposite now ..they are suppose to be for over 50s... my husband contacted his insurance with the same details of 2025 MG and they gave him a quote so reg and car does exist ... I WAS SO ANNOYED at the change in SAGA car insurance and will not be using them again ..

Today, I have tried to ensure that my next years car insurance policy with SAGA is NOT renewed automatically as i have sorted an improved offer.
What a performance. After waiting ages, the person i was connected to didn't seem to know what they were doing then told, I cannot advise of none renewal before a specific date, yet the new renewal quote is with me.
This is a nonsense and is designed to cause confusion,
I expected better from a Five Star company

Easy to use and get a result - but on a renewal notice Saga quoted me £189 for the same cover that I got by refusing their offer and doing a search online.

Abysmal, unprofessional. Chat facility doesn’t work; portal to contact policy documents doesn’t work. Telephone waiting time unacceptable. When I did receive an answer I was told their systems were ‘playing up’. I immediately cancelled my home insurance policy and have now taken my business to a professional insurer at my bank.

Easy to navigate- great to be offered documents sent by post.

A shockingly bad organisation for car insurance!
It took nearly 5 weeks to find out what was going on with my wife’s car after she was in no fault accident. And although a settlement figure was finally proposed and has been agreed, we now have to wait up to 45 days for the money. Why!
She was passed from pillar to post to various companies under the Saga umbrella with not one of them taking responsibility but more interested in blaming each other.
We have raised a complaint. Still waiting for someone to acknowledge this! (All the above is a very much compacted version of the chain of events)
A total shower. Very disappointed, very worrying they behaved like this, no understanding of our situation and simply no empathy.
Having a car accident is stressful enough but Saga managed to mutiply that by 1000%!
I really, really can’t see us ever using them again. Especially for house insurance or travel insurance. Why would we risk it!

Purchased insurance and uploaded NCD to My Saga Account but it doesn't seem to do anything with the information, just shows a countdown of days to provide. Tried to use Chat to resolve, Chat facility is next to useless, tried calling, left on-hold for over 20 minutes. As a new customer this is very off-putting, imagine if you'd had an accident. Finally used the email option to share NCD info, but this has meant sharing information via an unsecure method. I will not use again and would strongly you suggest looking elsewhere. Customer service is key and Saga appear to be unaware of this.

Last week my parents received their renewal for Saga home insurance . Double last year! (£550 last year this year over£1000!) Usually my mum would call to sort this out; for my dad (83 years old) whose name the policy is in, has lost the ability to speak. However, my mum is now very hard of hearing and at 83, has lost her confidence. So she asked me to call instead.
On 07/03/26 I called to see if I could discuss their policy with a view to negotiating a better price. I explained the situation, answered all the security questions, but was told that they would need to get permission from my mum in order to speak to me. I understood the need for this added security and today I called with my mother alongside me so that she may give her permission for Saga to speak to me. Once again, I explained the situation and handed the phone to my mum. However, though she has talked to them in previous years, she was told, because her name was not on the policy they could not talk to her. She was asked whether she had Power of Attorney for my dad to which she replied that she had and then she was asked to go find that document and give the number of that document so that it could be checked their end. So, whilst they held on the phone, my 83 year old mother and myself were reduced to running upstairs, sorting through various files to get that POA Document. After about 15 minutes I read the number over the telephone so it may be checked their end; only to be told the number could not be found. Did I have another reference number for the POA doc. Starting with a letter? This I found and, even though the POA doc states never to give this number to anyone, I read it to Saga’s customer services. Hoping this would allow my mother to discuss the policy. Alas, it couldn’t be found! So, we were at a stalemate. How could we discuss the policy? How could we make changes? How, if we wanted to, could we cancel the policy? We were told to go online at MySaga and it could be managed that way. I explained at 83 years old, they haven’t got a ‘MySaga’ account. They have limited technological knowledge and ability. I then asked if my dad could email and/ or write. Was there an email address or an address where he could send a letter. Though he can’t speak , he can write? After about 15 more minutes of going backwards and forwards common sense prevailed and after further questioning of my mother, who by now along with my dad was extremely upset, we were told that a manager had given permission to ‘help you guys’. Suffice to say mum cancelled! What a way to treat the elderly!!! Shame on you Saga!! The website says ‘Delivering exceptional experiences every day’. Well our experience was certainly exceptional, but for all the wrong reasons!!! My mum didn’t want to cancel but to talk about this extreme price hike (got to ask how many old people don’t check what they are paying?). Mum and dad liked the policy they had but todays experience just was too much. They have got the same policy; same cover, excesses etc from an equally reputable insurance company for a third of the price. Would not recommend.

10/3
So Saga have replied with their stock answer. Clearly didn’t read what I had written!! They wrote.. if the policy holder was on the line and answered all the security questions then there would have been no need to find paperwork’. That was the problem… the policy holder, through ill health, can no longer speak!!!!