Sauce Shop® Opiniões 

306
TrustScore: 4.5 em 5

4,5

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

These sauces etc, are brilliant. Tasty, natural, no nasties. As someone who has issues with additives these take the trophy. Bought a box for my son and wife, they were amazed. So, I am always orderin... Ver mais

Classificada 5 em 5 estrelas

Every order I've placed has been fantastic. all of the sauces are delicious and full of flavour. can look pricey but you're paying for top quality. I had one issue on delivery with one of the sau... Ver mais

Classificada 3 em 5 estrelas

Ordered gift box for a birthday gift, it arrived damaged. Contacted customer services,they asked for photos and items damaged. Which I did and requested new cardboard gift box, so far so good...then e... Ver mais

Classificada 5 em 5 estrelas

Loved these products for years, often buy one for a treat but decided to subscribe to a box. Easy to order, very quick to arrive - unfortunately, the wrong box was sent. I contacted customer support a... Ver mais

Informações sobre a empresa

  1. Fornecedor de temperos
  2. Fornecedor de Alimentos e Bebidas
  3. Produção de produtos alimentares
  4. Produtor de alimentos
  5. Fabricante de temperos

Escrito pela empresa

Sauce Shop© began in the home kitchen of Pam and James Digva in 2014. From hot sauce to ketchup and mayonnaise, we still produce everything here in the UK using nothing artificial with a focus on amazing flavour. Our range has won over 25 Great Taste Awards and featured on TV shows, including Food Unwrapped, Ainsley's Good Mood Food and Sunday Brunch. We hope you love Sauce Shop products as much as we do and if you ever have a question, please don't hesitate to reach out at info@sauceshop.co 🖤


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

306 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 57% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,5

Todas as opiniões

(306)

81 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

I really should be rating them one star…

I really should be rating them one star for discontinuing their Habanero Ketchup, which was insanely good. But the others I've tried are excellent too, so I'll let them off.

8 de setembro de 2025
Opinião espontânea
logótipo da Sauce Shop®

Resposta da Sauce Shop®

You had us scared for a moment with that title... sorry about Habanero Ketchup! Really pleased you're enjoying the rest of the range - thanks for the review.

Classificada 5 em 5 estrelas

Very helpful customer service

I haven’t actually received my order yet because it was lost in the post. However, on contacting Sauce Shop they immediately looked into this for me and have now confirmed that a replacement order will be on its way to me shortly. Thank you to Oliver for dealing with this matter and keeping me updated at all times.

27 de agosto de 2025
Opinião espontânea
logótipo da Sauce Shop®

Resposta da Sauce Shop®

Hi Ros, sorry to hear about the issue with your delivery, but very pleased to hear it's being sorted by Oliver and the team. Enjoy!

Classificada 5 em 5 estrelas

Buy the Golden Coconut Curry! So flavourful

I ordered a bulk order of the golden coconut curry sauce (it’s amazing) with a few other bits added in.

I also love the pineapple habanero sauce it’s a delicious blend of sweet and spicy do I had a free of those and decided to try a free of the other cooking sauces. I’m not a huge lover of ready made sauce and much prefer to make my own from scratch but it’s nice to have tasty sauces in for busy days.

Unfortunately my order didn’t arrive, I had tracking and waited patiently for it to arrive but it never did. I contacted the sauce shop and they immediately apologise and sent the order again, unfortunately some of the bottles had smashed but I believe that was down to the delivery and not the shop. They were well packed but I’ve seen how they throw packages around.

I contacted them and they immediately sent me a replacement for everything that was broken. No issues or arguments.

The sauces are delicious. They don’t taste artificial unlike most sauces, the tomato ketchup is particularly delicious.

I also love that it’s a local family owned company.

Great sauce and great customer service. ⭐️⭐️⭐️⭐️⭐️

14 de agosto de 2025
Opinião espontânea
logótipo da Sauce Shop®

Resposta da Sauce Shop®

Hi Samantha, thanks for the review. And, really pleased to hear the team sorted out your recent issue quickly and without fuss!

Classificada 5 em 5 estrelas

I’ve been a sauce shop fan for years…

I’ve been a sauce shop fan for years now and they keep getting better. I’ve loved watching them grow from a small craft brand into the mainstream brand they are now. Buffalo hot sauce is my favourite, but I’ve never had a bad sauce from them. I also trust the brand to not use junk ultra processed ingredients. Keep up the great work

18 de agosto de 2025
Opinião espontânea
logótipo da Sauce Shop®

Resposta da Sauce Shop®

Thanks for this Martyn, and thanks for sticking with us over the years!

Classificada 5 em 5 estrelas

Holy S##t this is good

It is very rare that you find something that is so good. It is even rarer that you find something so tasty with just natural ingredients. When I say tasty I mean exceptionally so, every sauce is of highest quality and all taste homemade. The understanding of flavours in this company are absolutely fantastic it is obvious that everything is made with a passion and love to produce a product that is A star

17 de agosto de 2025
Opinião espontânea
logótipo da Sauce Shop®

Resposta da Sauce Shop®

Love this, thanks for the review Kirk!

Classificada 5 em 5 estrelas

All natural ingredients

I’ve used sauce shop since it began. The fact that there are no nasty ingredients compared to other brands is appreciated and you can tell the difference. They taste amazing and are great for dipping or marinading. My favourite is Honey Sriracha. Delicious!

16 de agosto de 2025
Opinião espontânea
logótipo da Sauce Shop®

Resposta da Sauce Shop®

Thanks for the review Leonie, really pleased you still choose Sauce Shop sauces all these years later!

Classificada 5 em 5 estrelas

As good as it gets.

I love everything about Sauce Shop. Clean ingredients, no nasties EVER. The quality of their products and the flavours just exceed any expectations you could have. I became a fan years ago when I picked up a bottle of the ketchup that was on offer in my local Sainsbury’s and was completely blown away with how good it was and how different it tasted to any table sauce I’ve ever had. Their original hot sauce is a staple in our home too. Ranch Mayo and Chipotle Lime Aioli are just beyond incredible. Pam and James (the founders / owners) engage with customers online regularly and although the company has grown substantially over the years, they’ve stayed true to the core values that made them great and they continue to develop and release great products time and time again.

14 de agosto de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Simply the best sauces!

I’ve been buying Sauce Shop products since they first started out and they are amazing. There’s always something new in the pipeline and it’s great you can now buy them in most of the supermarkets. Love the Aldi special buys too!
Even though they have grown the business so much, James and Pam still add a personal touch and always respond to social media comments.
Keep the great sauces coming!

15 de agosto de 2025
Opinião espontânea
logótipo da Sauce Shop®

Resposta da Sauce Shop®

Thanks for the review Ed, really appreciated.

Classificada 5 em 5 estrelas

My favourite sauce shop!

I've been buying from Sauce Shop for a while now and I am consistently impressed with the flavour and quality in each of their products. The hot sauces in particular are some of the best I've ever had, and I'm a big hot sauce guy. Love this place!

13 de agosto de 2025
Opinião espontânea
logótipo da Sauce Shop®

Resposta da Sauce Shop®

Thanks for the review, Stephen. Really glad you're enjoying the sauces!

Classificada 5 em 5 estrelas

Really great tasting sauces on my 2nd…

Really great tasting sauces on my 2nd bulk order. What has also impressed me, is that there was a slight issue with my order where two of the jars were damaged and within minutes of reporting it, they’ve sorted it and send out replacements.

12 de agosto de 2025
Opinião espontânea
logótipo da Sauce Shop®

Resposta da Sauce Shop®

Thanks for the review Billy, really happy you're loving the sauces and that the team managed to sort your issue out quickly.

Thanks,
Jack.

Classificada 5 em 5 estrelas

Great product

Great product with a really good support team when I have needed to speak with them about my online orders.
Top knotch

11 de agosto de 2025
Opinião espontânea
logótipo da Sauce Shop®

Resposta da Sauce Shop®

Thanks for such a great review! Really appreciate this.

Classificada 4 em 5 estrelas

Order arrived damaged so Royal Mail…

Order arrived damaged so Royal Mail postman said he was going to arrange for order to be returned to you, but I have heard nothing since and it's probably too long now since this happened.
Addendum - I have to credit Sauce Shop here as they contacted me after I posted this review and offered to resend my order along with a few extras to make up for this bad experience. I am very happy with the outcome.

13 de maio de 2025
Opinião espontânea
logótipo da Sauce Shop®

Resposta da Sauce Shop®

Hello Martyn, really sorry to hear your parcel arrived damaged, that's not the experience we want anyone to have. We've had a look into this, and it looks like the parcel was marked as undeliverable back in May, but we didn't receive any contact about the damage.

Usually, the courier would return it to us with some context, we'd contact you and replace the order no questions asked.

Totally understand your frustration, and we'd love to get a replacement out to you. A member of the team will reach out to you shortly.

And, in future, if you spot any issues with your order, please do drop us a message at info@sauceshop.co - that's the best support email.

Thanks,
Jack.

Classificada 5 em 5 estrelas

Worth it

There was a delay with manufacturing but the team kept us up to date. Really good quality sauces! Flavours are fantastic

23 de julho de 2025
Opinião espontânea
logótipo da Sauce Shop®

Resposta da Sauce Shop®

Thanks for being understanding about the delay on your order, Adam. Very glad you've now got them and you're loving them!

Classificada 5 em 5 estrelas

Great products and customer service

I placed an order for a customised selection of preferred sauces and seasonings. The price is very reasonable. There was a delay in my order being processed, but the customer service team worked fast to resolve my query, and the order was received a couple of days later. The flavour and quality of the sauces and seasonings are excellent, and there is a great selection to choose from. I'll continue to buy from the Sauce Shop.

18 de julho de 2025
Opinião espontânea
logótipo da Sauce Shop®

Resposta da Sauce Shop®

Hi Alex, thanks so much for the positive review! Really pleased to hear the team sorted the query and that you're enjoying the order.

Thanks,
Jack.

Classificada 1 em 5 estrelas

Lovely products but awful service

Really disappointed with the delivery and customer service in general. I ordered a bundle on a subscription for Father’s Day in plenty of time but in spite of chasing to check it would be here in time (and be reassured it would) sadly it didn’t arrive. I contacted after this and they advised that my parcel must have been lost and a replacement would be sent out along with some extra goodies as an apology. This then took a further 2 weeks to arrive and did not include anything extra. The products themselves are excellent and I would have continued the subscription but sadly the reliability has meant that I have cancelled and would be reluctant to order again.

27 de junho de 2025
Opinião espontânea
logótipo da Sauce Shop®

Resposta da Sauce Shop®

Hello Claire, I’m really sorry for the service on your recent order. As you will be aware from the conversations with our team, we have experienced a lot of issues with our fulfilment partner over the Father’s Day period.

It’s not at all the service standards we hold ourselves to, and I’m sorry that you’ve had to contact us about the original order and the replacement.

I’m glad to hear you love the products, and would really love you to try our brand again at some point in the future - I’ll speak to the team, and someone will be in touch.

Thanks,
Jack.

Classificada 5 em 5 estrelas

Great sauces and service

We haven't had a sauce we didn't like yet, but the Honey Sriarcha and Chipotle Aioli are staples in our kitchen now. We recently had a delivery where unfortunately one bottle was damaged but the process of raising the issue was easy, we had a quick response and they quickly sent out a replacement. No complaints at all.

21 de julho de 2025
Opinião espontânea

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