Scandibørn Opiniões 

948
•
TrustScore: 4 em 5

3,8

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 2 em 5 estrelas

I emailed Scandiborn to ask if the doll I wanted came in a gift box, once I received an answer from them to say they could confirm it did I placed my order. When the doll came it was in a clear plasti... Ver mais

Classificada 5 em 5 estrelas

Received an item and didn’t realise faulty until 2 months later due to being birthday present. Sent over videos & pictures of the fault & Nicola was more than helpful & offered a replacement or refund... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

Good range of brands stocked, but customer service very hit or miss. Had one instance of great honest customer service, and one that clearly could not be bothered to actually check when stock confir... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Brilliant customer service after receiving a faulty item, Nicola couldn't have done more to resolve the issue so quickly for us. Despite not being able to replace the exact item Nicola was able to o... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja para bebé
  2. também em
  3. Fornecedor de acessórios para móveis
  4. Loja de brinquedos para crianças
  5. Loja de mobília para quartos
  6. Loja de móveis
  7. Loja de móveis infantis

Escrito pela empresa

Scandiborn is a store specialising in luxury, Modern, Scandinavian Nursery decor and Children’s Furniture. Back in 2015 we were living in the beautiful Peak District, excited to be expecting our first child. We began the search for beautiful Scandinavian inspired nursery decor and baby accessories for our new arrival. But we struggled to source the products we dreamed of for our family.... a little idea was born along with our son Harry - the inspiration behind our brand. Today, we are truly proud of the inspiring marketplace we have created. Bringing together a trusted community of carefully sourced unique brands and artisans. From pregnancy essentials, beautiful baby wares, wooden toys and stunning home interiors. Our one stop shopping destination offers eco conscious pieces in captivating designs, all with a fun, Nordic spirit. Perfectly suited to meet the needs of busy modern lifestyles.


Informações de contacto

3,8

Bom

TrustScore: 4 em 5

948 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 90% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,8

Todas as opiniões

(948)

22 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Absolutely beautiful gifts

Absolutely beautiful gifts . Very helpful staff ( spoke to a human being on the phone !) A first class experience . Highly recommended.

6 de junho de 2024
Opinião espontânea
logótipo da Scandibørn

Resposta da Scandibørn

Hi John, Thank you so much for your 5* review. I'm happy to hear that Charlotte was able to resolve your query. I will pass on this lovely feedback to Charlotte & the team.
Kind regards,
Keeley

Classificada 5 em 5 estrelas

Exemplary customer service

The team at Scandiborn provide exemplary customer service. I had an issue with a product I had bought, and from my first mail until the problem was resolved the team were incredibly responsive, dealt directly with the 3rd party manufacturer, and kept me updated until my new parts had been dispatched. I could not have asked for more. In the meantime another toy manufacturer who failed to send what I ordered and who I contacted on the same day as contacting Scandiborn are yet to acknowledge my email or make any contact. Trust when you’re buying online is so important, so five stars all the way for the team at Scandiborn. Thank you

30 de maio de 2024
Opinião espontânea
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Resposta da Scandibørn

Hi Natalie,
Thank you so much for your wonderful 5* feedback. I'm really happy to hear that Nicola was able to resolve your issue quickly & efficiently for you. I will pass on this lovely feedback to Nicola & the team :)
Kind regards,
Keeley

Classificada 5 em 5 estrelas

Great customer service

Recently contacted customer services as my dog had chewed up a wooden block from the trolley/walker. Charlotte was very helpful and kindly organised a replacement from their supplier free of charge.
Highly recommend this company, great quality products and great service

6 de junho de 2024
Opinião espontânea
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Resposta da Scandibørn

Hi Jacqui,
Thank you for your lovely 5* review. I'm happy to hear Charlotte was very helpful & resolved this for you. I will pass this feedback onto Charlotte & the team.
Kind regards,
Keeley

Classificada 5 em 5 estrelas

When my granddaughters 1st Birthday…

When my granddaughters 1st Birthday present arrived sadly the wood had a small crack in it. I was disappointed as I have always found their products really good quality. I contacted the company who looked into it and within 24 hours I had a replacement product. They sorted it quickly and with no nonsense. Excellent customer service.

31 de maio de 2024
Opinião espontânea
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Resposta da Scandibørn

Thank you so much for your kind review. I am sorry to hear you have had an issue with your order, but pleased this was resolved quickly for you.

I will share this glowing review with our customer service team.
Kind Regards
Charlotte

Classificada 5 em 5 estrelas

I bought a lovely night light

I bought a lovely night light, which has been perfect. Sadly the cable stopped working, so I emailed to get some advice, they offered to send out a brand new light!!! Which I can also use the cable in my existing light, such a lovely service & company. No more nightmares for my daughter 😃

29 de maio de 2024
Opinião espontânea
logótipo da Scandibørn

Resposta da Scandibørn

Hi Eloise,

Thank you so much for your 5* star review! I am happy to hear the team could resolve the issue for you. I will be sharing your lovely feedback with the team :)

Kind regards,
Keeley

Classificada 5 em 5 estrelas

Excellent service

I had a few issues with delivery but it was sorted promptly. Great customer service and absolutely lovely toys. Very happy, thank you!

22 de maio de 2024
Opinião espontânea
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Resposta da Scandibørn

Hi Machaela, Thank you so much for your 5* review! I'm so happy to hear that Nicola was able to resolve the issue quickly for you :). I will share your lovely feedback with the team.
Kind regards,
Keeley

Classificada 5 em 5 estrelas

Fantastic customer service as ever from…

Fantastic customer service as ever from Scandiborn. Nicola was great at resolving my issue very quickly

21 de maio de 2024
Opinião espontânea
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Resposta da Scandibørn

Thank you so much for your kind review for my colleague Nicola. I am so happy to hear your issue was resolved so quickly.
Thank you
Nicola

Classificada 5 em 5 estrelas

Made an on line purchase Sunday…

Made an on line purchase Sunday evening. As the item was not wanted
I sent an email to cancel the order.
Without any hesitation the order was cancelled, full refund made and notified by email first thing Monday morning.

Excellent customer service!

20 de maio de 2024
Opinião espontânea
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Resposta da Scandibørn

Thank you so much for your 5* review Mary. I am so happy to hear we was able to sort this for you so quickly and efficiently.
Thank you,
Nicola

Classificada 5 em 5 estrelas

The customer service is fantastic

The customer service is fantastic, so quick to respond and sort out problems, I had a really positive experience and would whole heartedly recommend this company. thank you

17 de maio de 2024
Opinião espontânea
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Resposta da Scandibørn

Wow! Thank you so much for your 5* review Joanna. It is so lovely to hear how happy our aftercare customer service is :) We hope you can recommend us to all your friends and family :)
Thank you
Nicola

Classificada 5 em 5 estrelas

Beautiful goods and faultless customer service

Fabulous customer service from start to finish. Ordered 3 baby toys, 2 of which are absolutely gorgeous. Good quality and stunning design. Unfortunately 1 item was damaged in transit but customer service responded to my email the very next day and sorted the issue promptly. Also delivered within 2 working days. Would definitely order with this company again 😊

14 de maio de 2024
Opinião espontânea
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Resposta da Scandibørn

Hi Karron,
Thank you so much for your 5* review and your lovely comments about our customer service team, I am going to share this with them to have a read :)
Kind Regards,
Nicola

Classificada 5 em 5 estrelas

I bought all my sons toy here! Always go to place for my sons stuff

I bought all my sons toy from here! Amazing customer service, super fast reply!! The best experience ever! Every time when I need something for my son, I always search it on scandibon first!! My always go to place!

Thank you guys!

4 de maio de 2024
Opinião espontânea
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Resposta da Scandibørn

Thank you so much for your lovely review. I love that we are the first website you go to for your son :)
Kind Regards,
Nicola

Classificada 5 em 5 estrelas

Excellent customer service

My experience with Scandiborn was fantastic! I ordered my items one day and received it by 1 pm the next day without having had to pay extra for speedy shipping, so that was awesome. Unfortunately, I had an issue with an item I received. I got in touch with Scandiborn and they were both fast and generous in their rectifying of the problem. Just on the basis of this one encounter I would shop from here more. Thank you so much

3 de maio de 2024
Opinião espontânea
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Resposta da Scandibørn

Thank you so much for your kind review. I am sorry you had a problem with your order but very happy to hear this was sorted for so quickly. We look forward to you shopping with us in the future.
Kind Regards
Nicola

Classificada 5 em 5 estrelas

Amazing service and couldn't ask for…

Amazing service and couldn't ask for any better, great communication as I had a problem with delivery due to DPD and it was rearranged and sorted immediately without any problems. Thank you, my daughter has loved the wooden toys and will enjoy playing with her new presents for her birthday next week.

30 de abril de 2024
Opinião espontânea
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Resposta da Scandibørn

Thank you Amy, this is so nice to read how your Daughter is enjoying your toys.
-Amy.

Classificada 4 em 5 estrelas

Had a few problems with the order but…

Had a few problems with the order but Charlotte from customer service was great in getting everything sorted out for me.

26 de abril de 2024
Opinião espontânea
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Resposta da Scandibørn

Thank you for taking time to review our service, I will share this review with Charlotte and the rest of the team.
-Amy.

Classificada 5 em 5 estrelas

excellent customer service

I ordered something I struggled to put together - when I contacted Scandiborn they immediately sent the item again, but I had the same problem and they then issued a refund. I’ve never received such excellent customer service - quick responses and resolution to the issue. Would definitely purchase from scandiborn again.

26 de abril de 2024
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Resposta da Scandibørn

Thank you Kit, how lovely to read.
-Amy.

Classificada 5 em 5 estrelas

Super quick and helpful

I ordered a Little Dutch walker and one of the images was wrong on it. Nicola from Scandiborn emailed me back super quickly after I filled in a contact form on the website. I sent over the barcode she requested and before I knew it a new walker was on the way to me! Can’t wait to put it all together for my little boy to play with. Very happy with the service and will 100% continue to be a frequent customer.

25 de abril de 2024
Opinião espontânea
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Resposta da Scandibørn

Thank you Sara for taking the time to review us, we can't wait for you to shop with us again.
-Amy.

Classificada 5 em 5 estrelas

Really great customer service

Really great customer service. My item broke and customer service were so quick and replaced the product no questions asked really fast. They don’t have my product any more so even gave me a more expensive replacement . Very happy!

19 de abril de 2024
Opinião espontânea
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Resposta da Scandibørn

Thank you Katy, its great to read we resolved your query.
-Amy.

Classificada 5 em 5 estrelas

Efficient service

I had a very quick response from Nicola- very good service- Thanks

18 de abril de 2024
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Resposta da Scandibørn

Thank you Helen, I will share your review with Nic and the rest of our customer service team.
-Amy.

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