I emailed Scandiborn to ask if the doll I wanted came in a gift box, once I received an answer from them to say they could confirm it did I placed my order. When the doll came it was in a clear plasti... Ver mais
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Leia as opiniões dos outros
Received an item and didn’t realise faulty until 2 months later due to being birthday present. Sent over videos & pictures of the fault & Nicola was more than helpful & offered a replacement or refund... Ver mais
A empresa respondeu
Good range of brands stocked, but customer service very hit or miss. Had one instance of great honest customer service, and one that clearly could not be bothered to actually check when stock confir... Ver mais
A empresa respondeu
Brilliant customer service after receiving a faulty item, Nicola couldn't have done more to resolve the issue so quickly for us. Despite not being able to replace the exact item Nicola was able to o... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja para bebé
- também em
- Fornecedor de acessórios para móveis
- Loja de brinquedos para crianças
- Loja de mobília para quartos
- Loja de móveis
- Loja de móveis infantis
Escrito pela empresa
Scandiborn is a store specialising in luxury, Modern, Scandinavian Nursery decor and Children’s Furniture. Back in 2015 we were living in the beautiful Peak District, excited to be expecting our first child. We began the search for beautiful Scandinavian inspired nursery decor and baby accessories for our new arrival. But we struggled to source the products we dreamed of for our family.... a little idea was born along with our son Harry - the inspiration behind our brand. Today, we are truly proud of the inspiring marketplace we have created. Bringing together a trusted community of carefully sourced unique brands and artisans. From pregnancy essentials, beautiful baby wares, wooden toys and stunning home interiors. Our one stop shopping destination offers eco conscious pieces in captivating designs, all with a fun, Nordic spirit. Perfectly suited to meet the needs of busy modern lifestyles.
Informações de contacto
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 90% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Absolutely beautiful gifts
Absolutely beautiful gifts . Very helpful staff ( spoke to a human being on the phone !) A first class experience . Highly recommended.

Resposta da Scandibørn
Exemplary customer service
The team at Scandiborn provide exemplary customer service. I had an issue with a product I had bought, and from my first mail until the problem was resolved the team were incredibly responsive, dealt directly with the 3rd party manufacturer, and kept me updated until my new parts had been dispatched. I could not have asked for more. In the meantime another toy manufacturer who failed to send what I ordered and who I contacted on the same day as contacting Scandiborn are yet to acknowledge my email or make any contact. Trust when you’re buying online is so important, so five stars all the way for the team at Scandiborn. Thank you

Resposta da Scandibørn
Great customer service
Recently contacted customer services as my dog had chewed up a wooden block from the trolley/walker. Charlotte was very helpful and kindly organised a replacement from their supplier free of charge.
Highly recommend this company, great quality products and great service

Resposta da Scandibørn
When my granddaughters 1st Birthday…
When my granddaughters 1st Birthday present arrived sadly the wood had a small crack in it. I was disappointed as I have always found their products really good quality. I contacted the company who looked into it and within 24 hours I had a replacement product. They sorted it quickly and with no nonsense. Excellent customer service.

Resposta da Scandibørn
I bought a lovely night light
I bought a lovely night light, which has been perfect. Sadly the cable stopped working, so I emailed to get some advice, they offered to send out a brand new light!!! Which I can also use the cable in my existing light, such a lovely service & company. No more nightmares for my daughter 😃

Resposta da Scandibørn
Excellent service
I had a few issues with delivery but it was sorted promptly. Great customer service and absolutely lovely toys. Very happy, thank you!

Resposta da Scandibørn
Fantastic customer service as ever from…
Fantastic customer service as ever from Scandiborn. Nicola was great at resolving my issue very quickly

Resposta da Scandibørn
Made an on line purchase Sunday…
Made an on line purchase Sunday evening. As the item was not wanted
I sent an email to cancel the order.
Without any hesitation the order was cancelled, full refund made and notified by email first thing Monday morning.
Excellent customer service!

Resposta da Scandibørn
The customer service is fantastic
The customer service is fantastic, so quick to respond and sort out problems, I had a really positive experience and would whole heartedly recommend this company. thank you

Resposta da Scandibørn
Beautiful goods and faultless customer service
Fabulous customer service from start to finish. Ordered 3 baby toys, 2 of which are absolutely gorgeous. Good quality and stunning design. Unfortunately 1 item was damaged in transit but customer service responded to my email the very next day and sorted the issue promptly. Also delivered within 2 working days. Would definitely order with this company again 😊

Resposta da Scandibørn
I bought all my sons toy here! Always go to place for my sons stuff
I bought all my sons toy from here! Amazing customer service, super fast reply!! The best experience ever! Every time when I need something for my son, I always search it on scandibon first!! My always go to place!
Thank you guys!

Resposta da Scandibørn
Excellent customer service
My experience with Scandiborn was fantastic! I ordered my items one day and received it by 1 pm the next day without having had to pay extra for speedy shipping, so that was awesome. Unfortunately, I had an issue with an item I received. I got in touch with Scandiborn and they were both fast and generous in their rectifying of the problem. Just on the basis of this one encounter I would shop from here more. Thank you so much

Resposta da Scandibørn
Amazing service and couldn't ask for…
Amazing service and couldn't ask for any better, great communication as I had a problem with delivery due to DPD and it was rearranged and sorted immediately without any problems. Thank you, my daughter has loved the wooden toys and will enjoy playing with her new presents for her birthday next week.

Resposta da Scandibørn
Had a few problems with the order but…
Had a few problems with the order but Charlotte from customer service was great in getting everything sorted out for me.

Resposta da Scandibørn
excellent customer service
I ordered something I struggled to put together - when I contacted Scandiborn they immediately sent the item again, but I had the same problem and they then issued a refund. I’ve never received such excellent customer service - quick responses and resolution to the issue. Would definitely purchase from scandiborn again.

Resposta da Scandibørn
Super quick and helpful
I ordered a Little Dutch walker and one of the images was wrong on it. Nicola from Scandiborn emailed me back super quickly after I filled in a contact form on the website. I sent over the barcode she requested and before I knew it a new walker was on the way to me! Can’t wait to put it all together for my little boy to play with. Very happy with the service and will 100% continue to be a frequent customer.

Resposta da Scandibørn
Really great customer service
Really great customer service. My item broke and customer service were so quick and replaced the product no questions asked really fast. They don’t have my product any more so even gave me a more expensive replacement . Very happy!

Resposta da Scandibørn
One of my favourite places to buy from!
One of my favourite places to buy from. I made an error with my last order and they corrected it within hours for me.

Resposta da Scandibørn
Efficient service
I had a very quick response from Nicola- very good service- Thanks

Resposta da Scandibørn
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