I emailed Scandiborn to ask if the doll I wanted came in a gift box, once I received an answer from them to say they could confirm it did I placed my order. When the doll came it was in a clear plasti... Ver mais
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Leia as opiniões dos outros
Received an item and didn’t realise faulty until 2 months later due to being birthday present. Sent over videos & pictures of the fault & Nicola was more than helpful & offered a replacement or refund... Ver mais
A empresa respondeu
Good range of brands stocked, but customer service very hit or miss. Had one instance of great honest customer service, and one that clearly could not be bothered to actually check when stock confir... Ver mais
A empresa respondeu
Brilliant customer service after receiving a faulty item, Nicola couldn't have done more to resolve the issue so quickly for us. Despite not being able to replace the exact item Nicola was able to o... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja para bebé
- também em
- Fornecedor de acessórios para móveis
- Loja de brinquedos para crianças
- Loja de mobília para quartos
- Loja de móveis
- Loja de móveis infantis
Escrito pela empresa
Scandiborn is a store specialising in luxury, Modern, Scandinavian Nursery decor and Children’s Furniture. Back in 2015 we were living in the beautiful Peak District, excited to be expecting our first child. We began the search for beautiful Scandinavian inspired nursery decor and baby accessories for our new arrival. But we struggled to source the products we dreamed of for our family.... a little idea was born along with our son Harry - the inspiration behind our brand. Today, we are truly proud of the inspiring marketplace we have created. Bringing together a trusted community of carefully sourced unique brands and artisans. From pregnancy essentials, beautiful baby wares, wooden toys and stunning home interiors. Our one stop shopping destination offers eco conscious pieces in captivating designs, all with a fun, Nordic spirit. Perfectly suited to meet the needs of busy modern lifestyles.
Informações de contacto
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 90% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent customer service
Excellent customer service. A fault with the order was on the suppliers end- not scandiborn- but resolved very rapidly nonetheless with a replacement item sent out next day delivery. Cannot fault the service

Resposta da Scandibørn
Fantastic service
Fantastic service! Bought a product that was flawed, but only noticed 5 months later once we opened it. A replacement was sent straight away. Thank you!

Resposta da Scandibørn
Excellent customer service
Excellent customer service (and beautiful products as always). Our recent order was missing an item when delivered, I contacted the customer care team and they launched an investigation there side and sent the missing item out to me on next day delivery. Friendly, efficient and very helpful service!

Resposta da Scandibørn
Fantastic customer service
Fantastic customer service. Very fast response and rectified an issue with an item very quickly! Will certainly be buying from Scandiborn again.

Resposta da Scandibørn
Brilliant company with excellent…
Brilliant company with excellent customer service!

Resposta da Scandibørn
The pictures for our grandchild’s…
The pictures for our grandchild’s nursery are just beautiful and so well packaged with lots of little touches down to the paper they were wrapped in. But a huge big thank you to Charlotte customer service was another level. I will definitely be ordering again

Resposta da Scandibørn
Great customer service
Great customer service, solved my issue right away.

Resposta da Scandibørn
I’d like to thank Scandiborn for giving the best customer service I’ve ever experienced
I’d like to thank Scandiborn for giving an excellent customer service recently- a toy had a few bits missing from it and as soon as’Nicola’ received my email about this it was dealt with immediately. The replacement toy was sent our granddaughter directly, there was only three days from receipt of email to our granddaughter receiving the replacing toy, that is truly excellent service and I am knocked out by it.

Resposta da Scandibørn
Amazing customer service from Charlotte…
Amazing customer service from Charlotte at Scandiborn. I ordered a Toniebox for my daughter’s birthday but the ApplePay reverted the next-day postage option I’d selected, which meant that it wouldn’t arrive before we left the country as a deployed family. Charlotte picked up my email and immediately sorted this for me - it arrived the following day in perfect condition and well-wrapped.
Thanks so much! We would happily be returning customers.

Resposta da Scandibørn
Great customer service
When I received only part of my order, I contacted Customer Services and they replied in a couple of minutes, saying that the rest of the order was coming from a different supplier and due to be delivered the next day, providing a tracking number. Can't fault their customer service! Products are all lovely too.

Resposta da Scandibørn
Amazing customer service
Amazing customer service! When I have ordered from Scandiborn they have been really helpful with any changes to order or any specific information about products! Will always use them.

Resposta da Scandibørn
Fantastic shopping experience
We received a gorgeous product that unfortunately appeared to have a design flaw. Keeley from customer service was so helpful in finding a solution for us. Incredible customer service. I would recommend shopping at Scandiborn to anyone.

Resposta da Scandibørn
What a fantastic company with excellent…
What a fantastic company with excellent customer service. I ordered a Mustard locker, which unfortunately came with a fault on the paint work. I contacted customer services and dealt with Nicola, she was great, very understanding and provided immediate resolution. I will continue to shop at scandiborn as they not only sell beautiful things but their customer service is one of a kind. Thank you Nicola x

Resposta da Scandibørn
Wanted to amend my order
Wanted to amend my order, wasn’t possible but Charlotte was really helpful and was able to offer me an alternative. Response times were super quick too which is amazing to see in a company!

Resposta da Scandibørn
Brilliant customer service
Brilliant customer service, rectified an issue I had with an order on the same day and couldn’t have been more helpful, I will definitely be shopping with them again!

Resposta da Scandibørn
Excellent customer support
Very happy as I had an issue which I chased and Nicola dealt with and sorted straight away. If only all customers services were this efficient. Haven’t received product yet as only just ordered.

Resposta da Scandibørn
Fantastic customer service!
Absolutely excellent customer service! I was very impressed at the speed with which the team was able to sort an issue (my own fault, wrong address!). Highly recommend. Very happy with products too!

Resposta da Scandibørn
Great customer service!
Amazing quality products, loved by my little boy.
Great customer service, I made a mistake filling out my address and the team resolved this super quickly & my order arrived a few short days later. Always a good experience shopping here.

Resposta da Scandibørn
Excellent customer service
I needed to change the shipping address after I ordered. I received a response from Charlotte at Scandiborn within minutes to let me know the change had been made.

Resposta da Scandibørn
Great service
lovely items, great customer service, Charlotte who I spoke to was lovely and such fast service thank you so much I will definitely use again and recommend to friends

Resposta da Scandibørn
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