SDS London Ltd Opiniões 8409

TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I was having a lot of trouble finding replacement hinges for a kitchen corner cabinet but SDS had exactly what I needed and at a great price, too. Their service has been absolutely fantastic. Th... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

SDS London are outstanding - great fast delivery and items exactly how described. Unbelievable value - purchased 2 shelf supports from Amazon previously for over £7:50. Purchased a further 18 identi... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Very quick delivery - arrived the next day despite my choosing a slower option. Also, Simon, the MD, was very helpful in answering a question for me and trying to help find a product not available thr... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Am a regular registered client with SDS. Superb ironmongery, for all my bespoke furniture construction. A vast range of door knobs and handles. Not forgetting mechanical fittings like heavy duty d... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de acessórios de hardware
  2. Loja de portas
  3. Loja de hardware
  4. Loja de bricolage, casa e jardim
  5. Loja de móveis para cozinha
  6. Fornecedor de cadeados

Escrito pela empresa

Our mission is to provide high-quality architectural hardware to both the trade and public, in addition to working on residential and commercial projects. Our online and in-store shopping services inspire our customers and help them achieve positive results in their homes and projects. Our experts provide crucial advice and expertise that allows us to provide the best service possible. Additionally, we offer a variety of collections, products, and services.

SDS London Details

Escrito pela empresa

Next Day Delivery
All orders placed before 4pm are delivered the next working day and if the order is over £100+vat there is no delivery charge. All deliveries are despatched via a signed for carrier and are subject to stock availability.
Customer Service
SDS London prides itself on our levels of customer service. Our knowledgeable and helpful staff are on hand to assist when required and are supported by Guild qualified colleagues to help with those more technical questions. We can be contacted in the following ways Telephone, email, live chat or face to face in our showroom or collection warehouse.
Product Selection
All our products are carefully selected to ensure our customers get the best value for money.
At SDS we want you to be happy with your order. Our no quibble guarantee means that if for any reason you are unhappy with the items you have purchased just return them to us in their original condition and original packaging within 30 days and we will replace them or issue a full refund less any initial carriage charge.

Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

8 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

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Classificada 5 em 5 estrelas

Simon at Wimbledon went above and…

Simon at Wimbledon went above and beyond to help me sort out an electronic door keep, brilliant service and your young lady on the front sales desk was also incredibly knowledgeable and helped me sort out some gas struts about which I was utterly clueless.

26 de janeiro de 2026
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Resposta da SDS London Ltd

Hi,

Thank you so much for taking the time to leave us a 5-star review.

We’re absolutely delighted to hear that Simon at our Wimbledon showroom went above and beyond to help with your electronic door keep, and that Rosie was able to get you sorted with the gas struts too.

Your kind words will be shared - feedback like this really means a lot to us. We hope to welcome you back again soon, and thanks again for choosing SDS London.

Kind regards,
Samantha Thatcher

Classificada 5 em 5 estrelas

Great service

Great service. Good communication and seamless delivery

13 de janeiro de 2026
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Resposta da SDS London Ltd

Hi,

Thanks so much for the review!

We’re really pleased to hear you were happy with the service, communication, and delivery. Thanks for choosing SDS London – we truly appreciate your support and hope to help you again soon.

Kind regards,
Samantha Thatcher

Classificada 5 em 5 estrelas

Brilliant item

Brilliant item, cost a lot less than other stores, quick delivery, great communication

25 de janeiro de 2026
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Resposta da SDS London Ltd

Maureen,

Thank you for the review!

We’re delighted to hear you were happy with the item, found it great value compared to other stores, and experienced quick delivery and clear communication.

Your feedback really means a lot to the team – thanks for choosing us! 😊

Kind regards,
Samantha Thatcher

Classificada 1 em 5 estrelas

Poor communication as in non existent

Poor communication as in non existent. No delivery slot given, driver didn't even knock or even leave the package even tho was a home. No note left to say someone had tried delivering. Still waiting on a refund

22 de janeiro de 2026
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Resposta da SDS London Ltd

Alistair,

We’re very sorry to hear about your experience and appreciate you taking the time to share this feedback.

After receiving your refund request on Friday 30th January, we investigated the delivery with DX Express, who confirmed that they attempted delivery on three occasions but were unable to complete it. Unfortunately, we were not made aware of any delivery issues at the time, as the parcel had not yet been returned to us and no notification was received from the carrier.

We attempted to contact you to discuss this further and, now that the situation has been identified, we will of course ensure the items are refunded accordingly.

We completely understand how frustrating this must have been and apologise for the inconvenience caused. Customer communication and service are very important to us, and we’re sorry this did not meet expectations on this occasion.

If you would like to discuss this further, please contact us directly and we’ll be happy to help.

Kind regards,
Samantha Thatcher

Classificada 5 em 5 estrelas

Arrived before time,good quality…

Arrived before time,good quality product.

23 de janeiro de 2026
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Resposta da SDS London Ltd

Scott,

Thank you for the 5-star review.

We’re glad to hear your order arrived earlier than expected and that you’re happy with the quality.

Thanks for choosing us — we look forward to helping you again!

Kind regards,
Samantha Thatcher

Classificada 5 em 5 estrelas

Good priced products.

Good priced products.
Quick delivery.

22 de janeiro de 2026
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Resposta da SDS London Ltd

Robert,

Thank you for your 5-star review.

We’re really pleased to hear you found our products well priced and that your order arrived quickly. We appreciate you taking the time to leave feedback and hope to assist you again soon!

Kind regards,
Samantha Thatcher

Classificada 5 em 5 estrelas

Very good in store advice

Very good in store advice provided regarding different choices of cupboard knob

15 de janeiro de 2026
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Resposta da SDS London Ltd

Hi there,

Thank you for your 5 star review it is greatly appreciated!

I am thrilled to hear you were pleased with the service that was provided by our staff in the showroom.

We look forward to serving you again in the future.

Kind regards,
Pierce Fay

Classificada 1 em 5 estrelas

The order wasn’t delayed without any…

The order wasn’t delayed without any communication. The brackets were delivered after a phone call. Days later 3 of the six bolts ordered were delivered. Again no communication or explanation. Unprofessional!

18 de janeiro de 2026
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Resposta da SDS London Ltd

Hi Anita,

Thank you for your honest review. I have investigated this for you and can confirm that there was a email error on our part.

Apologies the communication was not at the usual SDS London standard on this occasion.

Kind regards,
Samantha Thatcher

Classificada 5 em 5 estrelas

Great customer service

Pierce was so helpful in advising the right bracket for an existing glass shelf. The customer service was excellent and the delivery of the bracket was next day. We are so happy with the product.
Thank you

13 de janeiro de 2026
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Resposta da SDS London Ltd

Ann,

Thank you so much for your kind review. We’re delighted to hear that Pierce was able to help you find the right bracket for your existing glass shelf and that you were happy with both the service and next-day delivery.

We’ll be sure to pass your lovely feedback on to him. Thank you for choosing SDS London.

Kind regards,
Samantha Thatcher

Classificada 5 em 5 estrelas

Rosie was very patient

Rosie was very patient, informative and helpful. Thank you!

8 de janeiro de 2026
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Resposta da SDS London Ltd

Sara,

Thanks very much for the lovely review. Rosie will be so pleased to hear this, we’re glad she could help and really appreciate you taking the time to leave feedback.

Kind regards,
Samantha Thatcher

Classificada 5 em 5 estrelas

you had just what I needed and so…

you had just what I needed and so helpfull quick deliver than you

5 de janeiro de 2026
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Resposta da SDS London Ltd

Graham,

Thank you for your kind feedback. We’re really pleased to hear we had exactly what you needed and that you found the team helpful. Glad it arrived quickly too — thanks for choosing SDS London.

Kind regards,
Samantha Thatcher

Classificada 5 em 5 estrelas

Excellent service

Excellent service, thank you.

8 de março de 2025
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Resposta da SDS London Ltd

Graham,

Thank you for your kind feedback. We’re really pleased to hear you were happy with the service.

Kind regards,
Samantha Thatcher

Classificada 5 em 5 estrelas

Good fricton door stay

I bought a fricton door stay to fit to a Rationel Alu Clad french door which was subjected to rapid openings. The stay has a good quality friction brake and a damper spring to protect the door and door frame. It fits seamlessy into euro groove on the door. Ordering was easy and delivery arrived within a week

2 de janeiro de 2026
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Resposta da SDS London Ltd

Hi,

Thank you for taking the time to leave such a detailed review. We’re really pleased to hear the friction door stay has done exactly what it’s designed for, controlling rapid openings and helping protect both the door and frame.

It’s great to know the euro groove fit on your Rationel alu-clad French door was seamless, and that ordering and delivery were straightforward.

Thank you for choosing SDS London.

Kind regards,
Samantha Thatcher

Classificada 5 em 5 estrelas

we still haven't received our…

we still haven't received our purchase./ SDS have been faultlless but their delivery company absolutely useless not only in not making the delivery but never keeping us informed.

24 de janeiro de 2026
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Resposta da SDS London Ltd

Anthony,

Thank you for your feedback and for your kind words about SDS. We really appreciate that.

We’re very sorry for the delivery issues you’ve experienced and understand how frustrating the lack of communication can be.

Please be assured we’re continuing to chase this with the courier and will do everything we can to get this resolved for you as quickly as possible.

Kind regards,
Samantha Thatcher

Classificada 5 em 5 estrelas

very knowledgable and experienced…

very knowledgable and experienced staff. save you a lot of time and hassle in the long run

9 de janeiro de 2026
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Resposta da SDS London Ltd

Ben,

Thank you so much for your kind words. Our team’s knowledge and experience is something we’re really proud of, so it’s great to hear it’s made your experience easier. We’re glad we could save you time and hassle, that’s exactly what we aim to do!

Kind regards,
Samantha Thatcher

Classificada 5 em 5 estrelas

Great quality products and excellent…

Great quality products and excellent choice, always great service. Thanks guys

16 de janeiro de 2026
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Resposta da SDS London Ltd

Sven,

Thank you so much for your kind feedback. We’re really pleased to hear you’re happy with the quality, range, and service. Thanks again for your continued support!

Kind regards,
Samantha Thatcher

Classificada 5 em 5 estrelas

Amazing staff and range

Amazing staff and range

16 de janeiro de 2026
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Resposta da SDS London Ltd

Britannia,

Thank you so much for your kind words. We’re really pleased to hear you enjoyed our range and found the team helpful. Hope to hear from you again soon!

Kind regards,
Samantha Thatcher

Classificada 5 em 5 estrelas

Raised House Number

I purchased a raised number and attached it to my porch. Easy job and looks smart, adding an extra dimension to a simple house number. It's a decent quality product made from aluminium.
I always remember the words of Benjamin Franklin when purchasing anything: "The bitterness of poor quality remains long after the sweetness of low price is forgotten"
SDS clearly only sell top quality products.

3 de janeiro de 2026
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Resposta da SDS London Ltd

Hi,

Thank you so much for taking the time to leave such a thoughtful 5-star review.

We’re delighted to hear that your raised house number was easy to install and has added that extra touch to your porch, it’s always great to know our products make a visible difference.

We especially love your Benjamin Franklin quote, it perfectly sums up our approach. We take great pride in sourcing and supplying high-quality products, so it’s fantastic to hear that this came through in your experience.

Thank you again for choosing SDS London. We really appreciate your support and hope to help again in the future.

Kind regards,
Samantha Thatcher

Classificada 5 em 5 estrelas

Nice quality product

Nice quality product - arrived very quickly and was easy to install.

14 de janeiro de 2026
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Resposta da SDS London Ltd

Hi Mark,

Thank you for your 5 star review it is greatly appreciated!

I am thrilled to hear you were pleased with the quality of the product and the delivery process went smoothly.

We look forward to serving you again in the future.

Kind regards,
Pierce Fay

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