Shirley Aquatics (1984)ltd Opiniões 

I visited Shirley Aquatics on Saturday to get some more fish. i needed advice to know what would get on with the fish already in my tank. Max was so helpful. He was really polite but fun and really informative telling me things I really didn’t know. He was really enthusiastic and gave some great advice. After I had time to really look and think Sophie came to get the fish I wanted. She was really friendly and didn’t rush me and when I had a query was happy to try to find the right thing that would be best for my tank. she also served me at the till, was very kind and efficient. Thanks both.

My daughter has been obsessed with shrimp tanks and fell in love with a display tank. Alice and Gemma were awesome with Gemma making a replica tank and Alice being super helpful and giving great advice. Fantastic staff that went over and above for us. 6 months later shrimp are multiplying and a very happy tank and daughter. Thank you so much.
Gone back today and daughter has just purchased beautiful second tank. Alice really welcoming, super helpful and gave great suggestions. Lovely attention to detail and carrying out water checks and adjustments to what shrimps needed. Thanks again

We came to Shirley aquatics today to purchase some fish and was helped by the best assistant EVER, Max. He was really cool, really informative and made buying fish fun! Great guy. Deserves a bonus 😊

Max was very helpful, full of knowledge and very friendly. Harry the snail has settled nicely.

Purchased my first tarantula from Shirley aquatics on 24/9/26 and Tegan was very informant and helpful with advice on how to look after the tarantula thank you so much

Alice is fantastic every time we come in she helps us out and gives us all the knowledge we need! #AliceNeedsAPayRise 🙃

Excellent service, thank you Max.

We had a very positive experience when we came with our 11 year old to buy a guppy and some cherry shrimp. Max was very friendly and helpful and made it very fun. Thanks Max.

Max the young helper was an excellent help and very knowledgeable. Made shopping 10x easier.

Great selection of fish and products.

Staff were professional and friendly - especially Max who gave us sound advice and was very helpful and pleasant. He is an asset to the business.

It was an absolute pleasure to purchase a baby musk turtle from Shirley Aquatics from the first communications on the phone, to having the pleasure to meet Tegan, who could not have been more helpful for all the questions that I had on the upkeep of our new little friend.
Since returning with our new addition to the family, I have been really impressed with the communication since we got home with emails and text messages on how to look after our turtle.
We will definitely be using Shirley Aquatics again in the future.

Delivered on time and was well packaged. Fish were in excellent condition. Cannot fault this company and they are now my go to supplier.

Genuinely disappointed.
A tried, trusted Family Business I have used for some time and spent more than £500 with in the last few months sold me a second-hand Blagdon Affinity Mocha Corner Fish Pond 'as-seen' though no mention was made of being 'not fit for purpose.'
My rescued Goldfish has outgrown 2 tanks (> £300) in 6 months and is choking due to Algae.
Shirley Aquatics recommended I go for an outdoor Pond as they had a special offer on the Blagdon Affinity; an ex-demo - to solve the issue.
Paid £300 for the Pond and filtration system including UV filter and set it up at home; noticing the UV filter transformer was damaged - not something I could even see when I bought it. Plugged it in and the UV Transformer tripped the electrics. Clear damage to the Transformer but of course, even had it worked - I would not be able to 'SEE' the UV inline filter working as it is permanently shielded.
Repeated calls promising a call-back; finally 2 days later the salesperson agrees I should be able to swap it out with another spare they have at Shirley Aquatics; Employee then speaks to Manager / Owner who says 'nope - will have to buy a new one from them - it was all sold as seen.'
Totally irresponsible - the pond could have been filled with chemicals and I would not have 'seen' it - but of course they clean it out because it is implicit that it will be SAFE and fit-for-purpose; just as the filtration system and UV filter should have been 'fit-for-purpose' and specifically should be warding of the precise issue I have with Algae for my rescued fish.
Cannot say how disappointed I am; my neighbours keep Tropical Fish and recommended them; and spend hundreds every year there; My neighbours = my best friends; they will undoubtedly do the same as me; take our business elsewhere.
How incredibly short-sighted; I was looking to buy more fish, maintenance gear and spares from them having just spent another £100 on chemicals and plants. Clearly they neither care about there customers nor about the fish.
Genuinely, a display of short-sightedness that makes me wonder how they're still in business.
Appalling service; absolutely recommend you look elsewhere.
Will be approaching the relevant consumer watchdogs.

Ordered a mixture of plants which were on their website.

I thought the delivery time and £5.99 fee was a bit long for the price but went with it anyway. With no update until the very last day possible for delivery, I got an email to say nearly everything I ordered was out of stock.

They said that in 2 days time a supplier would let them know of the contents of a delivery in 3 days time if I was happy to wait until then for an update. Which I agreed.

2 and 3 days passed with no reply, I emailed to ask for an update. Which 2 days later still no reply. So nearly 10 days after my order and only 1 email to say items weren't in stock, I'm stuck waiting on a reply as I've requested a full refund.

Not impressed at all, very poor communication and to even take the order when the items aren't in stock is just poor service.

Clear and accurate descriptions of products. Always delivers on time.

Absolutely awful service. The reptile house is not fit for purpose, asked for Nigel who’s knowledge and experience was an asset to Shirley aquatics, only to be told rudely no he doesn’t work here any more and have no idea where he is before you ask! Couldn’t give me any advice on tortoise, as said nobody is qualified to do so. Will be definitely finding somewhere else to go!

We visited Shirley Aquatics today to look at a starter tropical aquarium setup for our son. We were very fortunate to have help from one of the store assistants - Alice, who was absolutely fantastic!!! She was incredibly knowledgeable about all of the tanks, filters etc and also had a fantastic amount of knowledge about getting the water quality right to help keep our fish happy! She spent time with us helping pick out sand, pebbles, accessories and plants and will be getting our aquarium up and running and cycled for us! We can then collect in store and purchase our fish at the same time and everything will be ready to go. Alice was brilliant with my two kids and was just absolutely lovely. Would highly recommend Shirley Aquatics - the variety of equipment and fish etc in store is phenomenal, and Alice is an absolute credit to the team! Thank you!

We were served today by a very knowledgeable gentleman called Gary. He was so patient with our questions and gave us helpful guidance on setting up our new tank, feeding, maintenence and much more. He is an absolute asset to the company. Thank you Gary from Bruce and Barbara

This is a long way from my home (a 4 hour round trip)
I mentioned I had a problem with my pond, green water that I had tried for years to get rid of
I had tried lots of powders and potions on the intrnet, none work
Then I got an email from this company, telling me they might be able to help with their pond filters,
They sent me a video, it was very impressive
Anyway the owner invited me up there to have a look around
They lots of pond set ups, makes mine look pretty shabby
They have stuff I havent seen in other pond shops or garden centers
Also bought some of their water lettuce, never seen them so big and water soldiers, they are supposed to be good for a pond
They have some magnificent Koi (I had never seen a mud skipper in a aquatic shop before)
Anyway I went up there, the staff are really helpful, they didnt push me to moist expensive pond filter, just the ones that would clear my ponds
I bought the Oase Biopress 6000, full kit
Over the following week or so I pestered them with phone calls and emails
But I got there in the end
I hope this Biopress works, they said it might take a few weeks to clear my ponds
Only time wil tell

Probably one of the best aquatic retailers, I have ever had the pleasure of doing buisness with. The staff are so friendly and extreemly professional. The staff members Celia and Phill deserve a pay rise! I will be back in a few months guys to get that big tank! ;)