Ordered Concorde Tshirt worn a few times picture cracked and was coming off. Washed as per label. Contacted customer service who were quick to respond, very helpful and replaced the tshirt. Hopefully... Ver mais
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Leia as opiniões dos outros
I have ordered 3 shirts never received,no contact number i have emailed number of times but not reply feel like am scammed by them so i wont use them ever again
A empresa respondeu
T shirts look lovely. A birthday present for my partner so don't know well they fit yet. Also received a quick refund for shipping costs due to incorrect information on website.
A empresa respondeu
Excellent service and customer care. Interesting selection of tee shirts. I've bought two for my adult son's birthday, and I'm sure he'll be delighted with them. Would highly recommend this company.
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Your source of 100% original, cool and funny designs printed on premium quality clothing. T-Shirts and Hoodies
Informações de contacto
8 Waters Road Business Park, bs15 8fe, Bristol, Reino Unido
- 01173294250
- shout@shirtbox.com
- www.shirtbox.com
4,0
Bom
2 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 17% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Prompt reply to my email
Prompt reply to my email and answered my question
3 de junho de 2025
Opinião espontânea
Excellent customer service
Excellent customer service. Good quality product. Would definitely use again. Very fast delivery.
6 de maio de 2025
Opinião espontânea
Resposta da Shirtbox
Thanks a million Barbara! We're really happy to hear that you were pleased with everything & hope you had a wonderful Bank Holiday weekend.
The Shirtbox Team
Excellent customer service from Emily
Excellent customer service from Emily, who arranged for my order to be expedited at no extra cost so my friend could have the item for his birthday!
Delighted with my first experience of using this company!
24 de abril de 2025
Opinião espontânea
Resposta da Shirtbox
Hi Harvi,
Thanks for getting in touch with us on socials & I've passed your positive feedback onto Emily. We're always happy to help Hope you had a great time celebrating the birthday!
The Shirtbox Team
Measure everything!
If you want a custom order from this company be warned. The email they send states they accept returns and exchanges. They don’t. And the sizes are very large! Ordered a custom shirt I am now stuck with as the sizes indicates I should order an XL. Arrived and it’s massive!
I’ve now used it for nightwear but it’s an expensive lesson to learn.
7 de abril de 2025
Opinião espontânea
Resposta da Shirtbox
Terra,
Thanks for contacting us via socials & for taking the time to leave us a review. Please may you explore this further with out Customer Care team? We will happily refund an order that's defective or for anything that is a fault of ours.
Many thanks,
The Shirtbox Team
Beware custom orders
Custom shirt with missing text - non returnable. The order allows you to input more text than can be printed without warning. The shirt arrived with text cropped and missing, shirt useless waste of money. Will be used as a duster!
31 de março de 2025
Opinião espontânea
Resposta da Shirtbox
Hi Mark,
I'm sorry to hear this, we're happy to issue refunds for custom tees when the product is defective or the fault of ours. Please contact our Customer Service team directly to arrange a refund, or reach out to us on social media or hello@shirtbox.com with your order number if would like us to organise a replacement.
Many thanks,
The Shirtbox Team
Happy with feedback
Happy with feedback, t/shirt being sent out today. 😁
12 de fevereiro de 2025
Opinião espontânea
Resposta da Shirtbox
Thanks so much for shopping with us, we hope you love it!
Customer service only available through a website - need to speak to a HUMAN BEING! dropdown
I placed an order with Shirtbox for 2 t-shirts. When they arrived, they were nice quality, but I changed my mind on one of them so returned it for a refund....which I don't yet have, despite returning it before Christmas.
At the same time, I placed a second order for a new t-shirt and a bag, which arrived and also seemed good, however both the t-shirts were too small, so I have tried to return them for replacements - only 1 of which I have received with no acknowledgement of the second one existing.
I realised this is slightly complicated, which is partly my fault, but it would be easily explained over the phone.
The main issue I have is that there is NO WAY to contact customer services other than by dropdown selections on the website, none of which fit my situation.
I did have an email from their customer services department, which I responded to, but these seems to have gone into a blackhole as there has been no response to this.
These products are good, and I'm sure many people order with no issues, but if you have a problem, good luck!
I have had a response saying that I should have a response from customer services in 2 working days - it has been 6 working days, and I have not received any response to my queries.......which further highlights the problem.
10 de janeiro de 2025
Opinião espontânea
Resposta da Shirtbox
Hi Victoria,
Thanks for your review, we understand this must be frustrating. We handle & direct all customer queries via the website's help pages. As you're already speaking to one of our Customer Service team about the first return please continue the conversation with them directly about the changes required to the second order too. Please also check your spam / junk folder for a reply as often our emails can hide there!
We're working very hard at this busy time of year, so we kindly ask that you email just once to update the team on the status of both returns & exchanges needed. (This saves the team time & also means that your message will be handled sooner (we work through requests in date order, new messages will place your original message lower down in the inbox).
Please allow up to two working days for a response from our Customer Service team & just to let you know we process returns straight away once they have arrived back with us, you will receive email updates along the way on status & a new tracking ID.
Don't worry about about the timing of your return, for anything purchased as a Christmas gift we've extended this window to take the stress away.
Thanks for your patience,
The Shirtbox Team
DO NOT USE THIS COMPANY
Ordered the Nakatomi xmas jumper for my husband for Christmas 4 weeks ago. It hasn't arrived. No customer service number provided. Very late!! Should have been here within 5 - 7 working days. Just got an email to say my order has been refunded with no explantion why. Disgusting service! DO NOT USE this company! I think the good reviews are fake! A company with no customer service email or number? Terrible service. Too late to order anything else for him now, so thanks Shirtbox!!
3 de dezembro de 2024
Opinião espontânea
Just received my first order
Just received my first order. A T-shirt as a Christmas present. I felt I must review. So easy, so simple to use the website. The item was delivered, well packaged and within the stated timeframe. I'm thoroughly pleased with the quality of the Tee and shall definitely be using this company again in the new year to get myself a few T-Shirts.
16 de dezembro de 2024
Opinião espontânea
Resposta da Shirtbox
It sounds as though you've just given yourself the perfect reason to update your 2025 wardrobe! We're really happy to hear you had a seamless shopping experience with us. This feedback will also be very reassuring for those wondering about the waiting time at this time of year too.
Thanks again & enjoy the festivities!
The Shirtbox Team
Ordered a shirt for the fella
Ordered a shirt for the fella, [5669070],was supposed to be delivered last week but still not received, I appreciate it's a busy time but really disappointed 😔
16 de dezembro de 2024
Opinião espontânea
Resposta da Shirtbox
Hi Kirstie,
Thanks for your feedback & patience, Christmas is our busiest time of the year & we're working especially hard to get through an insane amount of orders. I can see that your order's being processed today, so you'll next get an email from us with a Track & Trace ID from Royal Mail, we send everything first class & tracked, so it will be with you in the next couple of days.
Many thanks,
The Shirtbox Team
Trying to send an order back
Trying to send an order back, the link does not work and keeps coming up with an error message, no way of contacting you as there is no email address and the one phone number i have found is out of service. You need to advice how we can return the two items asap ! or sort the link on your website out. The only place you can leave a message is if you are the Press ! I was wanting to exchange or refuns as needing a bigger size.
2 de dezembro de 2024
Opinião espontânea
Resposta da Shirtbox
Hi Jane,
Thanks for the feedback, we now handle all customer service queries through our website's help-pages, so you were in the right place.
To make a return or exchange please follow these steps exactly:
Visit https://shirtbox.com/help
Click the Returns icon
Click 'How do I return my order?' from the list & enter your order number & follow the steps from there.
It may take around a day for the team to respond on email as the run up to Christmas is an especially busy time for us.
Thank you,
The Shirtbox Team
Ordered the Nakatomi Tower jumper…
Ordered the Nakatomi Tower jumper (which may show my age...)
It took a couple of days longer to arrive than initially indicated at order but Shirtbox kept me updated.
Really pleased with the quality of the print and the fit of the jumper.
I went for a Large. I am 6', 42" chest and it fits really well. I really hope the shrinking fairy does not visit when it is washed...
There was an issue with a thread being caught under the print. Shirtbox reacted quickly and positively offering a couple of different solutions.
The thread took the initial shine off, however the Shirtbox reaction and support will mean I may well purchase from them again.
14 de dezembro de 2024
Opinião espontânea
Resposta da Shirtbox
Tim,
Thanks for your review, it's really important for people who are thinking of shopping with us to know how our Customer Service team responds should there be an issue with the product or service.
Yippee Ki Yay! / Merry Christmas to you,
The Shirtbox Team
Order showing paid but nothing…
Order showing paid but nothing else...Order number 5559558, order placed on 4/12/24, said it would be delivered between 6-11/12/24, but I haven't yet been notified of dispatch...Where is it?
4 de dezembro de 2024
Opinião espontânea
Resposta da Shirtbox
Thanks for taking the time to leave us feedback.
I can see that your order is on its way to you, we had a few sweaters out of stock last week so I believe this may be the reason for the short delay. You should now have an email from us with a Track & Trace ID from Royal Mail, we send everything first class & tracked, so won't be long now. We appreciate your patience, running out of an item is extremely rare but not impossible at very busy times.
If you need any further assistance you can reach out to us at hello@shirtbox.com or Facebook or Instagram Messengers.
Thank you,
The Shirtbox Team
Would give no stars after reading a…
Would give no stars after reading a lady had the same complaint as me in November. Shocking customer service WILL NOT be using again....very disappointed 😒
6 de dezembro de 2024
Opinião espontânea
Resposta da Shirtbox
Hi Lyn,
Thanks for taking the time to leave a review & I'm really sorry that you've had a poor experience with us, we appreciate all of our customers & always use feedback to improve our service.
Many of our customers find what they're looking for on the website's help pages, but you can always drop us a message on social media if you need any quick answers or a point in the right direction with the website.
Best wishes,
The Shirtbox Team
Ordered with priority and no update yet
Order number 5617148. I paid £12.50 on Saturday for Royal Mail priority. Still waiting on Weds evening. Tracking just says I have paid. Waiting for 3 jumpers for Christmas functions this week. I still want them and just disappointed with the very poor service as a first time customer.
11 de dezembro de 2024
Opinião espontânea
Resposta da Shirtbox
Hi Matthew,
Thanks for your review, I can see that your order was delivered this morning. We apologise that you had a poor experience on your first shop, unfortunately we had a couple of items out of stock earlier this week which caused a delay, it's very rare for this to happen, but not impossible in the run up to Christmas!
You'll have an email from us with your Royal Mail Tracking ID showing the specifics of the delivery.
Please contact our Customer Service team directly & we will refund your postage as this timeframe wasn't met. All queries go through our website's help pages, drop us a message on socials if you need any help. https://shirtbox.com/help
Paid for a j christmas jumper with an…
Paid for a j christmas jumper with an additional £12.50 cost to be delivered for friday or Saturday still nothing shown up and it's monday as it was for a night out on the saturday. #5567066
9 de dezembro de 2024
Opinião espontânea
Resposta da Shirtbox
Hi Warren,
Unfortunately we're temporarily out of stock of the black jumpers this week, running low or completely out of one product is rare, but can happen in the Christmas rush.
We sincerely apologise for this & I'll email you right away with instructions on how to cancel.
Best wishes,
The Shirtbox Team
Paid extra they said it would be…
Paid extra they said it would be delivered between the 4-6 went to check it's still being processed. Can't contact anyone, can't speak to anyone, the whole point of the order was for a works do at the weekend and it won't be there.....really frustrating
5 de dezembro de 2024
Opinião espontânea
Resposta da Shirtbox
Dear Ben,
Thanks for taking the time to leave us a review, I can see that your order was delivered yesterday lunchtime, hopefully in time for your work's event. We want all of our Customers to be happy so please contact our Customer Service team via the website's help pages if you need to make a return or formal complaint about your experience.
Best wishes,
The Shirtbox Team
Xmas jumper
Xmas jumper arrived, feel overpriced, tight arms and tight Fit. Don’t mind a tight fit if you don’t struggle to get arms in.
Doubt I’d order again at a price for the quality of a £10 jumper. Good design and was Delivered which is something, but it’ll be a one time wear.
27 de novembro de 2024
Opinião espontânea
Resposta da Shirtbox
Thanks for your feedback, all comments & observations are really valuable to us. We changed all of our stock to 100% organic cotton last Autumn, we're really happy with the quality but the material is a little lighter than what we stocked in the years before, some customers have noticed this difference.
Our Customer Service team are here for anything you're unhappy with, if you wish to make a return / exchange please head to our website's help pages & we can assist from there.
Have a great rest of the day,
The Shirtbox Team
AVOID! Don't care about customers AT ALL
Posting for my mum! Ordered t-shirt, " Just Chris Doing Chris Things", when it arrived it was missing the word "Doing", so it makes no sense and can't be worn. She has tried to contact Shirtbox, which is frustratingly difficult, and has had no response, so has resorted to commenting on their Facebook posts, which then seems to disappear very quickly. VERY disappointed
23 de novembro de 2024
Opinião espontânea
Resposta da Shirtbox
Helen,
Thanks for reaching out, this does sound frustrating. We handle all Customer Service queries through our website's help pages, so please follow these exact steps to reach the team directly.
https://shirtbox.com/help
Product
Can't find what you're looking for
Still can't find what I'm looking for
Select its about something else from the drop-down then add your order number & fill out the free text box From here one of the team will respond on email. Please allow a full working day for a response from us.
As a rule we don't delete social media comments, it may be that you've commented on an advert that's now expired & in extreme cases some comments are automatically hidden / filtered out by Meta.
Please follow the steps above & our Customer Service team will best assist you.
Thank you,
The Shirtbox Team
Parcel not turned up. No communication!
I ordered three items on 13th November. The birthday came and went (very disappointed husband), and I'm still waiting to it to arrive. No indication of whether the parcel has been delivered. Emails arriving now asking me to review the purchase. Would if I could!
Shirtbox - please contact me. Order: 5280851
29 de novembro de 2024
Opinião espontânea
Resposta da Shirtbox
Hi Katriona,
Every order is sent Tracked as standard & we notify every customer on email with the Royal Mail Track & Trace ID as soon as it's left us & with the courier. I have just checked this & your order is shown to have been delivered on the 21st November.
Please may you reach out to our Customer Service team directly if there's been a problem with delivery & you need a replacement?
All queries go though our website's help pages www.shirtbox.com/help, reach out to us on socials or hello@shirtbox.com if you need any assistance contacting the team.
Have a good weekend,
The Shirtbox Team
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