Silver Saints Opiniões 2758

Pawel was fast and efficient

The job couldn’t be finished due to the design of my bathroom. However, Adrian was very efficient and professional.

Tom did a great job for us and gave some helpful recommendations

The experience with my most recent booking with Silver Saints was very positive and I would recommend Silver Saints to friends. Stan is particularly easy to work with and his work is always to a high standard.

whilst he was not able to complete the work he was very informative

Very efficient company. Communication was first class and always responded promptly to my enquiries. Andre Mazur who carried out my repair is very experienced with exceptional knowledge. I was very pleased with his workmanship.

Zubair Kahn always does an absolutely stellar job - thanks once again!

Mounting wall art is definitely not for the faint-hearted, but Silver Saints make the task look effortless every time. Reliable, professional, and consistently delivering a flawless service.

Dario was super polite and knowledgeable and explained everything as he went along. He went above and beyond to make sure he found and fixed the problem with our lights.

A long story cut short-ish. Their engineer fitted the wrong toilet flush completely - single flush to replace a dual (I'd requested like for like) despite coming out prior to assess what was needed. When I told my usual handyman that the flush wasn't working well and had never worked well, he looked and told me the SS engineer had fitted a single but the fittings inside were for dual, I reported it to Silver Saints who wouldn't accept any responsibility and said I was out of warranty. I fought it and it took 3 separate visits by 3 different engineers, 20-odd emails and the threat of court action, over a period of many months, before they agreed to process a refund. I have now received a refund but not for the full amount, so I'm still emailing them for the outstanding £42. I'm surprised to hear others have had such positive experiences with this company because honestly, my experience has been dreadful and I would recommend steering well clear of them.

I felt very confident that Adrian’s advice was very good. His experience was obvious. His work was accurate and made great improvement to the look of my house. Excellent work. Thank you!

knowledge and professionalism of the tradesman, Simon

Very efficient service will definitely use again

Andrei was so knowledgable and professional. We were so pleased with the work he did. Highly recommend

Knows exactly what he's doing. Suggested a long-term solution rather than a quick fix / papering over the cracks. He's also done our bathroom and it's very good.

I can always trust that Marco will do a good job. I'm really happy with the shelves and coat rack that he installed. They are positioned exactly like I imagined!

Thank you so much

Jay visited a property where I am the landlord. He was super professional and pragmatic. My tenant asked him to look at a number of other small issues which she was concerned about and I was happy for him to deal with. Jay did what he could and made other sensible suggestions.
I have tried other companies but I am always impressed by Silver Saints: for various reasons there was an error on the address but Silver Saints were excellent and understanding and waived the charges which I was extremely grateful for. I absolutely recommend them and Jay has been first class.

Punctual and professional

Marco was very prompt and helpful. He fitted new postboxes and fixed a fence for me very efficiently

I have been a long time Silver Saints customer and yet the experiences in the past few months with the company have been so disappointing and frustrating. I always appreciated their reliability, promptness and responsiveness and yet recently they have offered a really terrible service.

I have had a lot of house work on recently so have called them out multiple times for jobs and it has really not been working for me. The online slot booking system is not as seamless as one might think - a couple of times now I have clicked on a slot and reserved it only to have my time manually changed to a completely different time by the head office.

More significantly though my last FOUR bookings have been cancelled last minute, some of them at the very end of the waiting time slot so I have already waited in for the Saint only to receive a text at the end of the slot announcing that they are not actually going to turn up. Two of these last minute cancellations were even the rearranged time that the Silver Saints had provided when they had previously cancelled which is a situation you really feel they would want to show up and be apologetic. These cancellations always happen last minute over text with little to no apologies or real explanations. This past Friday when it most recently happened I responded to the text to ask someone to give me a call, no one did. I then repeatedly tried the phone line listed on the website only to have no one pick up. When I finally got through to someone after a few staggered attempts they said they couldn’t understand why my booking would have been cancelled and they were going to urgently look into this and ring me back. I was grateful for this and waited for the call - I never received a return call. And then whenever I tried calling back no one picked up again. What a joke, honestly. I will be giving Task Rabbit a go instead in the hope of receiving some better level of customer service there - and recommend others to do the same!

(In terms of the actual service you receive when they do turn up this tends to be really hit and miss depending on who you get on the day.) I have actually previously posted a very positive review of the company a couple of years ago so I really don't know what has happened in the intervening years for things to go so downhill.