Richard has been amazing! I have been looking to get a new car for a while and we saw the polo 50 edition crystal blue. Richard was helpful all the way and was lovely to meet in person who made sure i... Ver mais
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Wayne our sales consultant was fantastic .He was friendly, patient with myself and my husband .As we were undecided on which car to choose .He showed us different models and explained all the feature... Ver mais
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Really looked after well when changing my car. Wayne was great at explaining options and working though decisions for changing the car.
Simon Clay was extremely helpful and explained all aspects of buying a new VW T-Cross car. I was offered a test drive and Mr Clay made sure I understood each stage involved in the purchase and financi... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Sinclair Group - Sinclair Volkswagen Cardiff
Escrito pela empresa
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Informações de contacto
Wharf Road, CF10 4BB, Cardiff, Reino Unido
- 029 2049 2100
4,7
Excelente
311 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 74% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Very helpful in identifying a suitable…
Very helpful in identifying a suitable car. Nothing was too much trouble.
2 de abril de 2026
Resposta da Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for your positive review! We are thrilled that our team was able to assist you in finding the perfect car. It was our pleasure to go above and beyond for you.
Kind regards,
Sinclair Group.
Buying multiple cars at the same time…
Buying multiple cars at the same time from Sinclair was not the experience we expected, communication was very bad and agreed promises were broken as well as multiple paperwork mistakes. In the end the cars arrived and very pleased with the vehicles just not an enjoyable experience
17 de março de 2026
Resposta da Sinclair Group - Sinclair Volkswagen Cardiff
Hi Mike, we apologise for the disappointing experience you had. We strive to provide excellent service and will address our communication and paperwork processes to prevent this from happening again. We're glad you're happy with the vehicles and we hope you give us an opportunity in future to turn the 2 stars into 5. Thank you for your feedback.
Kind regards,
Sinclair Group.
Excellent purchasing experience
Excellent purchasing experience and hand over with Rhys. Very happy with the car after just 1 week.
27 de março de 2026
Resposta da Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for your kind words and 5-star review! We are thrilled to hear that Rhys provided you with an excellent purchasing experience and that you are already enjoying your new car after just one week. Here's to many more happy miles ahead!
Kind regards,
Sinclair Group.
Great service made choosing my new VW…
Great service made choosing my new VW Golf an easy process. Wayne was very knowledgable and helpful when it came to understanding which model had the features and spec I wanted. He also kept me in the loop on when my car was due to arrive in Cardiff from the factory. Will do business with them again.
28 de março de 2026
Resposta da Sinclair Group - Sinclair Volkswagen Cardiff
Thank you so much for your kind words! Our team in Cardiff is dedicated to providing excellent service and making the car buying process as seamless as possible. We're thrilled to hear that Wayne's knowledge and assistance were so helpful for you. We can't wait to do business with you again in the future!
Kind regards,
Sinclair Group.
Everyone we dealt with were excellent.
Everyone we dealt with were excellent.
Sam was extremely helpful and guided us through our purchase.
When we picked up our car, he helped to set up my phone and the sat nav system.
First class throughout.
Thank you.
27 de março de 2026
Resposta da Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for your kind words! Our team takes pride in providing excellent service to our customers. We are delighted to hear that Sam went above and beyond to ensure your satisfaction. Enjoy your new car and safe travels!
Kind regards,
Sinclair Group.
Nic was a pleasure to deal with
Nic was a pleasure to deal with, was a little disappointed that I wasn’t given a VW key ring!!!
28 de março de 2026
Resposta da Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for your kind words, we're glad Nic provided you with an exceptional experience. We apologise for the missing key ring, please stop by our store and we'll make it right! We appreciate your support.
Kind regards,
Sinclair Group.
Sinclair Cardiff…
On entering the showroom,from speaking to Reception,Sales,and Service I was greeted with a smile, and all questions answered and dealt with, with a smile.
10 de março de 2026
Resposta da Sinclair Group - Sinclair Volkswagen Cardiff
We are thrilled to hear about your positive experience at our retailer! Our team takes great pride in providing exceptional service with a smile. Thank you for choosing us and we look forward to welcoming you back!
Kind regards,
Sinclair Group.
Buying a used car
It was a very easy process to buy my used car. The customer service was very good also.
20 de março de 2026
Resposta da Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for the positive feedback! We strive to make the car buying experience as seamless and enjoyable as possible for all of our customers. We're glad you had a great experience and we hope to see you again in the future!
Kind regards,
Sinclair Group.
Resposta da Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for your feedback Martin! We appreciate your enthusiasm and are happy to provide excellent service. Thank you for your support!
Kind regards,
Sinclair Group.
Sales and service both excellent
Our sales person Rhys was extremely helpful and was able to source a new t-roc which had all the options on my list of wants so I was very happy. There were a couple of aftersale queries which were all sorted easily by Rhys. This is my 3rd car from Sinclair VW Cardiff and next time I want to change my car I'll be back there. Servicing is always excellent and staff helpful. Ewan deserves a special mention for sorting out new tyres of my brand of choice to get my car through it's MOT last November.
19 de março de 2026
Opinião espontânea
Resposta da Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for taking the time to leave a review! We're glad that Rhys was able to provide exceptional service and that you enjoyed your car buying experience at Sinclair VW Cardiff. Our goal is always to ensure that our customers are satisfied and happy with their purchases. We look forward to seeing you again for your next car change and providing the same level of excellent service. Thank you for choosing us for your vehicle needs!
Kind regards,
Sinclair Group.
Kept me informed all along the way
14 de março de 2026
Resposta da Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for your positive review! It was our pleasure to keep you informed throughout your experience with us. We strive to provide excellent communication and customer service at all times.
Kind regards,
Sinclair Group.
I have given a 5 star rating to…
I have given a 5 star rating to Sinclair VW Cardiff because the help that was provided at the time I discussed my purchase and during the subsequent process was first class. This applies to the service itself and the speed of response to my queries during the period up to and after delivery of the car.
11 de março de 2026
Resposta da Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for your amazing feedback and for giving us a 5 star rating! We are thrilled to hear that you had a first class experience with our team at Sinclair VW Cardiff. Our goal is to provide exceptional service and we are happy to have met your expectations. Thank you for choosing us and for your continuous support. We look forward to serving you again in the future.
Kind regards,
Sinclair Group.
Helpful & welcoming atmosphere
As a frequent returning customer, the process was made easy by dealing with a familiar sales person.
8 de março de 2026
Resposta da Sinclair Group - Sinclair Volkswagen Cardiff
Thank you so much for your continued loyalty! It brings us joy to know that our familiar sales person has made your experience easier. We value your business and hope to see you again soon!
Kind regards,
Sinclair Group.
From my first appointment to collecting…
From my first appointment to collecting my new vehicle the whole experience was welcoming, friendly and professional.
Babs was amazing
Overall first class service.
1 de março de 2026
Resposta da Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for taking the time to leave us a review! We're thrilled to hear that your experience with us was welcoming, friendly, and professional. We'll be sure to pass on your compliments to Babs. Thank you for choosing us!
Kind regards,
Sinclair Group.
Great team
Great team
Grant/Amy/Paul/Harry
Right product, quickly, good p/ex response
Top notch
28 de fevereiro de 2026
Resposta da Sinclair Group - Sinclair Volkswagen Cardiff
Thank you so much for your positive feedback! We are thrilled to hear that our team of Grant, Amy, Paul, and Harry provided top-notch service and helped you find the perfect product quickly. We appreciate your business and hope to see you again soon!
Kind regards,
Sinclair Group.
Excellent customer care and service.
27 de fevereiro de 2026
Resposta da Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for your kind words! We strive to provide top-notch customer care and service to all of our clients. It's always a pleasure to know we've exceeded your expectations. We appreciate your support.
Kind regards,
Sinclair Group.
Excellent communication
Excellent communication, very informative and helpful.
You have the best receptionist always very hospitable!
25 de fevereiro de 2026
Resposta da Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for your kind words! Our team values clear communication and providing helpful information. We're thrilled to hear that our receptionist was able to provide you with a warm and hospitable experience. We appreciate your feedback and look forward to serving you again in the future.
Kind regards,
Sinclair Group.
Paul Clough
25 de fevereiro de 2026
Resposta da Sinclair Group - Sinclair Volkswagen Cardiff
Thank you so much for your review, Paul! We are thrilled to hear that you had a positive experience with us. Our team works hard to ensure all of our customers are satisfied. We look forward to serving you again soon.
Kind regards,
Sinclair Group.
Car is fab but lacked in customer…
Car is fab but lacked in customer services been with VW 20 years same dealership buying cars but this time round wasn’t plain sailing. Communication wise only
11 de setembro de 2025
Resposta da Sinclair Group - Sinclair Volkswagen Cardiff
We're glad to hear that you love your new car! We apologise for any issues with our customer service and communication during this purchase. We value your loyalty and will work to improve in the future. Thank you for your feedback.
Kind regards,
Sinclair Group.
Great customer service when buying our…
Great customer service when buying our Tiguan we are so happy! The process was so quick and easy, Wayne was brilliant
22 de fevereiro de 2026
Resposta da Sinclair Group - Sinclair Volkswagen Cardiff
We are thrilled to hear you had a positive experience while purchasing your Tiguan! Thank you for choosing us and for the kind words about our customer service and Wayne. We strive to make your experience quick and easy every time.
Kind regards,
Sinclair Group.
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