Richard has been amazing! I have been looking to get a new car for a while and we saw the polo 50 edition crystal blue. Richard was helpful all the way and was lovely to meet in person who made sure i... Ver mais
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Wayne our sales consultant was fantastic .He was friendly, patient with myself and my husband .As we were undecided on which car to choose .He showed us different models and explained all the feature... Ver mais
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Really looked after well when changing my car. Wayne was great at explaining options and working though decisions for changing the car.
Simon Clay was extremely helpful and explained all aspects of buying a new VW T-Cross car. I was offered a test drive and Mr Clay made sure I understood each stage involved in the purchase and financi... Ver mais
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Informações sobre a empresa
Sobre Sinclair Group - Sinclair Volkswagen Cardiff
Escrito pela empresa
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Informações de contacto
Wharf Road, CF10 4BB, Cardiff, Reino Unido
- 029 2049 2100
4,7
Excelente
311 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 74% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Poor experience
I have been a VW Sinclair customer for many years, having bought multiple Golfs. Although this seemed a straightforward purchase, and was given reassurances from the garage, I have had the most horrendous time with VW Finance. I traded in my old Golf to the garage but VW Finance and the garage seemed not to communicate well at all. VW Finance twice attempted to take out the settlement amount from my account (over £10K) for the old car, and continually send letters and emails saying I haven't paid the settlement amount on the old car.
It's made buying a car from Sinclair an awful customer experience, thinking you can leave something simple in another's hands, but having to chase things yourself on behalf of a lack of communication between Sinclair and VW Finance. Be very wary of VW Finance.
12 de fevereiro de 2026
Resposta da Sinclair Group - Sinclair Volkswagen Cardiff
Hi Andrew,
Firstly, thank you for your loyalty over the years. We apologise for the inconvenience caused by VW Finance on this occasion and rest assured, we will work closely with them to improve communication and ensure a smoother process in the future. Your feedback is valuable to us and only helps us to future proof our customer loyalty. Please reach out to us in Cardiff as we'd welcome the opportunity to put things right and reinstate your trust with the Sinclair Group.
Kind regards,
Sinclair Group.
Resposta da Sinclair Group - Sinclair Volkswagen Cardiff
We are thrilled to hear that you had a great experience with our service and that we were able to assist you in a helpful manner. Thank you for choosing our business!
Kind regards,
Sinclair Group.
Great care and attention
Great care and attention
Buying a new car after a horrendous accident to my old one was made an enjoyable experience given the care attention I was afforded. I couldn’t be more grateful to the Cardiff team.
31 de janeiro de 2026
Resposta da Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for sharing your experience! We are so glad to hear that our team was able to make your car buying process enjoyable and provided you with the care and attention you deserve. We are grateful to have been able to assist you and hope your new car brings you many happy memories. Thank you for choosing us!
Many thanks,
Sinclair Volkswagen.
The experience of buy a car was very…
The experience of buy a car was very relaxed and the sales team went above and beyond.
25 de janeiro de 2026
Resposta da Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for the fantastic review! We are so glad to hear that you had a relaxed experience and that our sales team went above and beyond for you. It's our goal to provide top-notch service to all of our customers. We look forward to helping you with any of your future car needs.
Many thanks,
Sinclair Volkswagen.
This is the second time I have been to…
This is the second time I have been to Wayne he is brilliant, I’ve told him what I need and he’s sourced it to the t. No fuss. Always available on email / over the phone. I look forward to returning to him on the next occasion.
25 de janeiro de 2026
Resposta da Sinclair Group - Sinclair Volkswagen Cardiff
Thank you so much for your kind words and continued support! It's always a pleasure to assist you and we take pride in sourcing exactly what you need. Looking forward to serving you again in the future.
Many thanks,
Sinclair Volkswagen.
Excellent staff you’re made welcome…
Excellent staff you’re made welcome from the second you walk in to the showroom.
Best customer service you can have.
22 de janeiro de 2026
Resposta da Sinclair Group - Sinclair Volkswagen Cardiff
Wow! Thank you so much for your kind words! Our team takes pride in providing exceptional customer service and we're thrilled to hear that you had a great experience with us. We look forward to welcoming you back to our showroom in the future!
Many thanks,
Sinclair Volkswagen.
Friendy and knowledgeable staff
Friendy and knowledgeable staff, I do think that a test drive should be on your own apposed to the sales being beside you, I think one gets a better feel of a car having it for a few hours as other brands do. Good hand over
22 de janeiro de 2026
Resposta da Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for your feedback! We're glad that you had a positive experience with our staff and appreciate your suggestion for test drives. We always strive to provide the best service possible and will take your suggestion into consideration. Thank you for choosing our dealership.
Many thanks,
Sinclair Volkswagen.
Great service
Great service , helpful ,knowledgeable , good people skills , just really nice experience, many thanks
18 de janeiro de 2026
Resposta da Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for your kind words! We are thrilled to hear you had a great experience with our knowledgeable and friendly team. Your satisfaction is our top priority. Thank you for choosing us!
Many thanks,
Sinclair Volkswagen.
I found Sinclair to be professional…
I found Sinclair to be professional throughout the whole process and would highly recommend them if you’re looking to purchase a used or new vehicle.
17 de janeiro de 2026
Resposta da Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for your kind words! We strive to provide exceptional service and are grateful for your recommendation. We're always here to help with your vehicle needs.
Many thanks,
Sinclair Volkswagen.
Very helpful from start to completion.
13 de janeiro de 2026
Resposta da Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for your kind review! We strive to provide excellent service from beginning to end. It was our pleasure to assist you!
Many thanks,
Sinclair Volkswagen.
Great experience with Wayne Conor made…
Great experience with Wayne Conor made buying a pleasure. I cannot praise him or Sinclair enough . If you need a car they are the people to go to.
2 de janeiro de 2026
Resposta da Sinclair Group - Sinclair Volkswagen Cardiff
We are thrilled to hear that you had a great experience with Wayne and the team at Sinclair! We strive to make car buying a pleasure and we appreciate your kind words. Thank you for choosing us for your car needs!
Many thanks,
Sinclair Volkswagen.
Very good experience
Wayne was fantastic from start to finish. Constant communication on when the vehicle was due to arrive and when I could collect. Went through everything in detail and made me feel comfortable the whole time. A very good experience all round.
1 de janeiro de 2026
Resposta da Sinclair Group - Sinclair Volkswagen Cardiff
Hi there! Thank you so much for your kind words! We truly value the importance of great communication and making our customers feel comfortable throughout the entire process. We appreciate your support and hope to work with you again in the future. Have a fantastic day!
Many thanks,
Sinclair Volkswagen.
Turned up a day earlier to pick up my…
Turned up a day earlier to pick up my new car and even though they were really busy, they took the time needed. They were very professional.
1 de janeiro de 2026
Resposta da Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for your kind words! We are thrilled that you had a positive experience picking up your new car. Our team always strives to provide excellent service, no matter how busy we may be. We appreciate your business and hope to see you again in the future.
Many thanks,
Sinclair Volkswagen.
Sales experience
Whole experience felt comfortable and risk free. Salesperson was accommodating, informative and highly professional as well a reassuring.
30 de dezembro de 2025
Resposta da Sinclair Group - Sinclair Volkswagen Cardiff
We are so glad to hear that you had a comfortable and risk-free experience with our salesperson. It's our goal to provide excellent customer service and we're thrilled to know that we were accommodating, informative, and professional throughout the process. Thank you for your feedback!
Many thanks,
Sinclair Volkswagen.
Sinclair VW Cardiff
Always a great experience when dealing with Sinclair VW Cardiff. Nothing is too much trouble! This visit we were greeted by Tracey on reception, new car sale sorted out by Babs in sales, and question about other car answered by Sarah on service! 5 🌟 🌟 🌟 🌟 🌟 all the way ! Thanks
19 de dezembro de 2025
Resposta da Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for your kind words! We are thrilled to hear that your experience at Sinclair VW Cardiff was nothing short of exceptional. Our team takes pride in providing top-notch customer service, and we are glad that Tracey, Babs, and Sarah could assist you. We appreciate your loyalty, and we look forward to serving you again in the future.
Many thanks,
Sinclair Volkswagen.
Amazing customer service at Cardiff…
Amazing customer service at Cardiff Sinclair today helped to fix my key fob and key back together
Thanks Ben much appreciated
All staff's are brilliant 👏
16 de dezembro de 2025
Opinião espontânea
Resposta da Sinclair Group - Sinclair Volkswagen Cardiff
Thank you so much for the positive feedback! Glad we were able to help fix your key fob and key. Our team at Cardiff Sinclair strives for excellent customer service and we are thrilled to hear that Ben and the rest of our staff delivered. We look forward to serving you again in the future 👍
Many thanks,
Sinclair Volkswagen.
Extremley well looked after,very happy…
Extremley well looked after,very happy with my purchase.
10 de dezembro de 2025
Resposta da Sinclair Group - Sinclair Volkswagen Cardiff
Thank you so much for your kind words! We are thrilled to hear that you were well taken care of and satisfied with your purchase. We truly value your support and look forward to serving you again in the future.
Many thanks,
Sinclair Volkswagen.
Made the buying of a new car easy.
Made the buying of a new car easy.
Paul Clough is knowledgeable and took time to inform me about different options.
Many thanks.
2 de dezembro de 2025
Resposta da Sinclair Group - Sinclair Volkswagen Cardiff
Thank you so much for your kind words! We always strive to make the car buying process smooth and informative for our customers. We appreciate your business and hope you enjoy your new car. Cheers!
Many thanks,
Sinclair Volkswagen.
Efficient and friendly process.
The whole process was managed in a very friendly, helpful and efficient manner.
6 de dezembro de 2025
Resposta da Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for your lovely review! We are glad to hear that our team was able to provide a friendly, helpful, and efficient experience for you. We strive to make our customers happy every step of the way. Thank you for choosing us!
Many thanks,
Sinclair Volkswagen.
Highly recommend Sinclair in Cardiff…
Great service Paul quickly understood what we were looking for in a car and was extremely helpful
6 de dezembro de 2025
Resposta da Sinclair Group - Sinclair Volkswagen Cardiff
Thank you so much for your kind words, it was a pleasure helping you find the perfect car. We always strive for excellent service and we're glad we met your expectations. See you on the road!
Many thanks,
Sinclair Volkswagen.
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