Richard has been amazing! I have been looking to get a new car for a while and we saw the polo 50 edition crystal blue. Richard was helpful all the way and was lovely to meet in person who made sure i... Ver mais
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Leia as opiniões dos outros
Wayne our sales consultant was fantastic .He was friendly, patient with myself and my husband .As we were undecided on which car to choose .He showed us different models and explained all the feature... Ver mais
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Simon Clay was extremely helpful and explained all aspects of buying a new VW T-Cross car. I was offered a test drive and Mr Clay made sure I understood each stage involved in the purchase and financi... Ver mais
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Happy with the vehicle and customer service and will be back. Some constructive feedback: could have cleaned the previous owner sticker marks (boot & petrol cap), could have been clearer about how opt... Ver mais
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Informações sobre a empresa
Sobre Sinclair Group - Sinclair Volkswagen Cardiff
Escrito pela empresa
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Informações de contacto
Wharf Road, CF10 4BB, Cardiff, Reino Unido
- 029 2049 2100
4,8
Excelente
312 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 74% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Highly recommend Sinclair in Cardiff…
Great service Paul quickly understood what we were looking for in a car and was extremely helpful
6 de dezembro de 2025
Resposta da Sinclair Group - Sinclair Volkswagen Cardiff
Thank you so much for your kind words, it was a pleasure helping you find the perfect car. We always strive for excellent service and we're glad we met your expectations. See you on the road!
Many thanks,
Sinclair Volkswagen.
Good communication and appropriate…
Good communication and appropriate sales follow up.
23 de novembro de 2025
Resposta da Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for your review! We pride ourselves on keeping in touch with our customers and making sure their needs are met. We appreciate your support!
Kind regards,
Sinclair Volkswagen.
Colin was very helpful and thorough…
Colin was very helpful and thorough throughout the experience, can’t ask for more.
21 de novembro de 2025
Resposta da Sinclair Group - Sinclair Volkswagen Cardiff
Thank you so much for the kind words, we're thrilled to hear that Colin provided exceptional service during your experience. We appreciate your support and look forward to serving you again in the future!
Many thanks,
Sinclair Group.
Bought a second hand car
Bought a second hand car. No budge on price. No budge on trade in - times is ‘are. It’s a car dealership. No surprises there
11 de setembro de 2025
Resposta da Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for your feedback. We strive to offer fair pricing and trade-in values to all our customers. We apologise if you were not satisfied with your experience at our dealership. We value your business and hope to have the opportunity to exceed your expectations in the future.
Kind regards,
Sinclair Volkswagen.
Excellent service from sales team…
Excellent service from sales team Martina went above and beyond in helping me select right car for my needs
23 de novembro de 2025
Resposta da Sinclair Group - Sinclair Volkswagen Cardiff
We are thrilled to hear that Martina provided excellent service and went above and beyond to help you find the perfect car for your needs. Our sales team always strives to exceed customer expectations. Thank you for choosing us!
Many thanks,
Sinclair Group.
Just an absolute joke, id of been better off fixing it with a glass hammer!
Absolutely terrible work, lying and scamming me and even when I tried to peruse legal for damages got told to basically get lost and buy a new van, because there a main dealer they have the legal power to denie any claims against them. A sole trader who needs their van for work has no chance against this horrid company. The damage to my van they caused has run into thousands and then make out it was like that before even tho they sent me paper work saying a job was done, then suddenly they didn't even do that work even tho I have receipts paying for it, I had serviced my van yearly kept all paperwork and if I'd have had the money to go to court I would of done! Please take to a VW specialist not this dealer! Be warned!
25 de novembro de 2025
Opinião espontânea
Simply the best 100% thumbs up xx
24 de novembro de 2025
Resposta da Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for the amazing review! We are thrilled to hear that you had such a positive experience with us. Your support means the world to us!
Many thanks,
Sinclair Group.
Great service
Great service, Colin Snook looked after me and made the whole experience very easy. Can’t fault it!
23 de novembro de 2025
Resposta da Sinclair Group - Sinclair Volkswagen Cardiff
Thank you so much for your kind words! We are thrilled to hear that Colin provided you with excellent service and made the process effortless for you. We appreciate your feedback and hope to continue providing exceptional experiences for our customers.
Many thanks,
Sinclair Group.
Purchase of a New Vehicle
My whole experience from my initial enquiries to the collection of my car
18 de novembro de 2025
Resposta da Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for sharing your positive experience with us! We are thrilled to hear that our customer service exceeded your expectations from start to finish. We hope to continue providing you with exceptional service in the future.
Many thanks,
Sinclair Group.
Excellent customer service from start…
Excellent customer service from start to finish
13 de novembro de 2025
Resposta da Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for the positive feedback! We are thrilled to have provided excellent customer service and will continue to go above and beyond for our valued customers.
Many thanks,
Sinclair Group.
Easy and efficient
Easy and efficient. Need more help though to learn about Caracas making appt
2 de novembro de 2025
Resposta da Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for the positive review! We're glad you found our services easy and efficient. We'd be more than happy to provide additional assistance and help you make an appointment. Just let us know how we can assist you further. Thank you for choosing us!
Many thanks,
Sinclair Group.
Babs is a caring and very experienced…
Babs is a caring and very experienced sales exec. He really understands your car range and uses his knowledge to pinpoint the customer needs to a particulate car.
2 de novembro de 2025
Resposta da Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for your kind words, we are glad that you had a positive experience with Babs as your sales executive. We pride ourselves on having knowledgeable and caring staff who go above and beyond to meet our customers' specific needs. We appreciate your feedback and look forward to serving you again in the future.
Many thanks,
Sinclair Volkswagen.
Excellent service from Wayne Connor…
Excellent service from Wayne Connor from initial contact to vehicle hand over. Never pushy, very concise and provided all the facts and figures for us to make an informed decision on the purchase.
30 de outubro de 2025
Resposta da Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for your kind words! We are thrilled to hear that you had a fantastic experience with Wayne and our team. We pride ourselves on providing exceptional service and always strive to exceed our customers' expectations.
Many thanks, Sinclair Volkswagen.
Resposta da Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for the kind words! It's our pleasure to provide the best customer service possible. We look forward to assisting you again in the future.
Many thanks, Sinclair Volkswagen
Resposta da Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for your positive feedback! We strive to be accommodating and meet the needs of our customers. We appreciate your business and look forward to working with you again in the future.
Many thanks, Sinclair Volkswagen.
Excellent service from start to finish.
Excellent service from start to finish.
Made to feel special, and would have no hesitation in using them again, or recommending them.
Thanks to Paul and Tracey.
6 de outubro de 2025
Resposta da Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for the kind words! We strive to make every customer feel special and we're thrilled to hear we succeeded. We would be honoured to have your business again and appreciate any recommendations. Thank you for choosing us, Paul and Tracey.
Many thanks, Sinclair Volkswagen
Bought a golf from Paul
Went in to buy a Golf R-line. Paul assisted me throughout the process and explained it all clearly and was friendly throughout.
30 de setembro de 2025
Resposta da Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for choosing us for your Golf R-line! We are thrilled to hear that you had a great experience with Paul. We pride ourselves on providing excellent customer service and making the car-buying process easy and enjoyable. Thank you for your support!
Many thanks, Sinclair Volkswagen
Great services from Rhys
Rhys recently helped me with the purchase of my new car. From start to finish he was brilliant. Nothing was too much trouble for him! His service was excellent and he was very friendly and welcoming. Would highly recommend
Rhys and Sinclair Cardiff. Thank you
28 de setembro de 2025
Resposta da Sinclair Group - Sinclair Volkswagen Cardiff
Thank you so much for your kind words and recommendation! It was a pleasure assisting you with your new car purchase. Our team at Sinclair Cardiff aims to provide excellent service and a friendly environment for our customers. We truly appreciate your support and hope to see you again in the future. Happy driving!
Many thanks, Sinclair Volkswagen
Resposta da Sinclair Group - Sinclair Volkswagen Cardiff
Thank you so much for your kind words! Our staff takes pride in providing exceptional service and we're thrilled to hear it made a positive impact on your experience. See you again soon!
Many thanks, Sinclair Volkswagen
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