Richard the salesman was extremely helpful and very knowledgeable about the car and process. The forms were easy to complete online but Richard was available when we did have a slight problem. Would r... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Richard has been amazing! I have been looking to get a new car for a while and we saw the polo 50 edition crystal blue. Richard was helpful all the way and was lovely to meet in person who made sure i... Ver mais
A empresa respondeu
Wayne our sales consultant was fantastic .He was friendly, patient with myself and my husband .As we were undecided on which car to choose .He showed us different models and explained all the feature... Ver mais
A empresa respondeu
Simon Clay was extremely helpful and explained all aspects of buying a new VW T-Cross car. I was offered a test drive and Mr Clay made sure I understood each stage involved in the purchase and financi... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Sinclair Group - Sinclair Volkswagen Cardiff
Escrito pela empresa
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Informações de contacto
Wharf Road, CF10 4BB, Cardiff, Reino Unido
- 029 2049 2100
4,8
Excelente
313 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 72% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Very supportive and constructive sale…
Very supportive and constructive sale dialogue from Wayne and Rhys. Much appreciated. C Williams
2 de maio de 2025
Resposta da Sinclair Group - Sinclair Volkswagen Cardiff
Hi C H,
Thank you for your appreciation. We're glad Wayne and Rhys provided you with a supportive and constructive sales experience.
Kind regards, Sinclair Group
Resposta da Sinclair Group - Sinclair Volkswagen Cardiff
Hi Glyn,
Thank you for your review. We’re pleased to hear you found our advice expert, our sales pitch relaxed, and our follow-up care reassuring.
Kind regards,
Sinclair Group
Fantastic customer service from start…
Fantastic customer service from start to finish
2 de maio de 2025
Resposta da Sinclair Group - Sinclair Volkswagen Cardiff
Hi Neil,
Thank you for the lovely feedback! We're glad you had a fantastic experience from start to finish.
Kind regards, Sinclair Group
Alex has given nice experience in…
Alex has given nice experience in customer assistance at Cardiff Volkswagen. It was easy communication and he didn't push through the purchase which was my self and my husband truely appreciate. We ended up with buying nice id3 with great demonstration from Alex.
28 de abril de 2025
Resposta da Sinclair Group - Sinclair Volkswagen Cardiff
Hi Sumali,
We’re glad Alex made your visit to Cardiff Volkswagen comfortable and informative without any pressure. Enjoy your new ID.3!
Kind regards, Sinclair Group
Excellent Service and Support
I recently purchased a VW T-Cross from Sinclair Volkswagen Cardiff, and the whole experience was outstanding. From start to finish, the service was professional, smooth, and genuinely customer-focused.
A special thank you to Mr. Babs, who was an excellent sales officer. He was incredibly helpful, patient, and knowledgeable, making sure I understood all the features of the car and the options available to me. He made the process easy and stress-free, and I truly appreciated his honest and friendly approach.
The T-Cross was exactly as described, in great condition, and ready for collection as promised. Everything was handled efficiently and with great attention to detail.
I highly recommend Sinclair Cardiff and especially Mr. Babs to anyone looking to buy a vehicle. I’m very happy with my purchase and the experience overall.
27 de abril de 2025
Resposta da Sinclair Group - Sinclair Volkswagen Cardiff
Hi Sidath,
Thank you for your thoughtful feedback. We’re so pleased to hear your experience was smooth and that Mr. Babs was helpful and supportive throughout.
Kind regards, Sinclair Group
Bab sales vw cardiff
Recently made a purchase from Bab, I can’t believe how smooth he made the process. I have dealt with other garages on many occasions and had so many problems so I was so nervous, however he reassured me and made it such an easy and smooth process. I can’t thank him and his manager Amy enough for all the help getting me my dream car. I highly recommend and encourage people to go to him if you are thinking of purchasing.
Thanks!
17 de abril de 2025
Resposta da Sinclair Group - Sinclair Volkswagen Cardiff
Hi Jessica,
Thank you so much for your wonderful feedback! We are delighted to hear that Bab and Amy made the process of purchasing your dream car such a smooth and reassuring experience. Your recommendation means a lot to us.
Kind regards, Sinclair Group
First time we have dealt with Sinclair…
First time we have dealt with Sinclair Cars and would definitely return. Friendly staff with good knowledge and a great product.
24 de abril de 2025
Resposta da Sinclair Group - Sinclair Volkswagen Cardiff
Hi Gwyn,
We really appreciate your lovely feedback. It’s fantastic to hear that your first experience with Sinclair Cars was a positive one, and we look forward to welcoming you back in the future!
Kind regards, Sinclair Group
Sinclair VW Cardiff
Sinclair are always helpful and extremely knowledgeable. This is the sixth VW I've bought from them and I would not go anywhere else.
2 de abril de 2025
Resposta da Sinclair Group - Sinclair Volkswagen Cardiff
Hi Andrew,
Thank you for your continued loyalty and for sharing such positive feedback about Sinclair VW Cardiff.
Kind regards, Sinclair Group
Simon Clay was extremely helpful and…
Simon Clay was extremely helpful and explained all aspects of buying a new VW T-Cross car. I was offered a test drive and Mr Clay made sure I understood each stage involved in the purchase and financing. He went through all the various controls and features of the car which was extremely useful.He was always available if I had a query and kept me informed about the progress and delivery of the car. Excellent service. Thank you.
30 de março de 2025
Resposta da Sinclair Group - Sinclair Volkswagen Cardiff
Hi Mrs Anne Powell,
It’s wonderful to hear how helpful Simon Clay was in guiding you through your new car purchase.
Kind regards, Sinclair Group
We have bought a few cars from Sinclair…
We have bought a few cars from Sinclair group now and this time still did not disappoint! Rhys at Cardiff VW was superb and even hand delivered a little gift from a well known previous owner which was an outstanding gesture. We chose to go back to VW due to previous sales with both Cardiff and Bridgend branches being very easy and the great level of customer service provided. I’m sure we will be back for an upgrade! Thank you
28 de março de 2025
Opinião espontânea
Resposta da Sinclair Group - Sinclair Volkswagen Cardiff
Hi Matt,
Thank you for your loyalty and kind words. We’re delighted Rhys and the team provided another excellent experience.
Kind regards, Sinclair Group
Good experience buying new car
Helpful advice and support in buying a new car. From test driving the car, I was able to pick it up 3 days later and everything was dealt with smoothly. Many thanks for making it easy!
6 de abril de 2025
Resposta da Sinclair Group - Sinclair Volkswagen Cardiff
Hi JK,
Thank you for taking the time to share your positive experience — we’re thrilled everything went smoothly for you.
Kind regards, Sinclair Group
Wayne at Sinclair is amazing
Wayne at Sinclair is amazing. I have been dealing with him for many years.
2 de abril de 2025
Resposta da Sinclair Group - Sinclair Volkswagen Cardiff
Hi Christine,
Thank you for your kind words — we’re thrilled Wayne has continually provided you with excellent service.
Kind regards, Sinclair Group
Great service from Nick & Amy at…
Great service from Nick & Amy at Sinclair VW Cardiff
2 de abril de 2025
Resposta da Sinclair Group - Sinclair Volkswagen Cardiff
Hi Mark,
Thank you for your fantastic feedback! We’re so pleased Nick and Amy looked after you so well.
Kind regards, Sinclair Group
Sinclair is the perfect choice if you…
Sinclair is the perfect choice if you want to buy new or used car
2 de abril de 2025
Resposta da Sinclair Group - Sinclair Volkswagen Cardiff
Hi Jonathan,
Thank you for your kind comments — we’re so happy you found the perfect car with us!
Kind regards, Sinclair Group
Brilliant professional service from…
Brilliant professional service from Martina Petrova.
The whole process of buying the car was explained carefully and in easily understandable terms.
We met with Martina on 3 separate occasions and each was a pleasure!
Many thanks Martina.
23 de março de 2025
Resposta da Sinclair Group - Sinclair Volkswagen Cardiff
Good Afternoon Beverley,
Thank you for your wonderful feedback! We're delighted to hear that Martina provided such a professional and enjoyable experience throughout your car-buying journey. Ensuring clarity and making the process seamless is what we strive for, and we’re so pleased she made a great impression. We’ll be sure to pass on your kind words—she’ll be thrilled! Wishing you many happy miles in your new car!
Kind Regards
Sinclair Group
Excellent customer service from Babs
Excellent customer service from Babs, made us feel comfortable and relaxed
23 de março de 2025
Resposta da Sinclair Group - Sinclair Volkswagen Cardiff
Good Afternoon Angela,
Thank you for your kind words! We're so pleased to hear that Babs made your experience comfortable and relaxed. Providing excellent customer service is our priority, and we’ll be sure to pass on your feedback. If you ever need anything, we’re here to help!
Kind Regards
Sinclair Group
The staff and a great car
The staff and a great car
Martina was our main point of contact who was superb. Her customer service was excellent, her product knowledge exemplary and her attention to detail could not have been better. During her short holiday period her colleagues Luke and Rhys more than covered her absence by equally superb service. I cannot leave out your female receptionist ( who unfortunately I have forgotten her name) . As the first point of contact she was warm and welcoming. She had an engaging sense of humour and made sure we were comfortable and had drinks prior to meeting your sales team
The car is a dream to drive. Like all electric cars it is more expensive than the petrol and diesel rivals but my short experience ( only 3days of ownership ) makes paying extra worthwhile
22 de março de 2025
Resposta da Sinclair Group - Sinclair Volkswagen Cardiff
Good Morning Lewis,
Thank you so much for your wonderful feedback! We're delighted to hear that Martina, along with Luke, Rhys, and our receptionist, provided such excellent service throughout your experience. It’s fantastic to know that their knowledge, attention to detail, and warm approach made your visit special. We’ll be sure to pass on your kind words to the whole team! We're also thrilled that you're enjoying your new electric car—wishing you many happy miles ahead! If you ever need anything, we're always here to help.
Kind Regards
Sinclair Group
Wayne was absolutely brilliant and so…
Wayne was absolutely brilliant and so helpful. Very quick and effective sale. Would definitely come to Sinclair again in future if I were to get another car!
5* all round! :)
6 de março de 2025
Resposta da Sinclair Group - Sinclair Volkswagen Cardiff
Good Afternoon Chelsea,
Thank you for your fantastic review! We're so pleased to hear that Wayne provided you with brilliant service and made the process quick and easy. We truly appreciate your kind words and your 5-star rating! If you ever decide to get another car, we'd love to welcome you back to Sinclair. Enjoy your new car! 🚗😊
Kind Regards
Sinclair Group
Excellent service
Excellent service, and car arrived earlier than expected. Paul in sales was great.
13 de março de 2025
Resposta da Sinclair Group - Sinclair Volkswagen Cardiff
Hi Ian,
Thank you for your kind words! We're delighted to hear that you had an excellent experience and that your car arrived ahead of schedule. We'll be sure to pass your compliments on to Paul—he'll be thrilled to hear them. If there's anything else we can do for you, please don't hesitate to reach out
Kind Regards
Sinclair Group
Exelent service babs our sales person…
Exelent service babs our sales person was more than helpful in fact he was The best we’ve ever had thank you babs mrs Fulthorpe
8 de março de 2025
Resposta da Sinclair Group - Sinclair Volkswagen Cardiff
Hi Mrs & Mr Fulthorpe,
Thank you for your wonderful feedback! We’re thrilled to hear that you had such a great experience with Babs. We truly appreciate your kind words, and we’ll be sure to pass them along to him. It means a lot to us to know that he provided the best service you’ve ever had!
If there’s anything else we can do for you, please don’t hesitate to reach out. We look forward to seeing you again in the future.
Kind Regards
Sinclair Group
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.