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Sleeps12 Opiniões 

645
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TrustScore: 4.5 em 5

4,7

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Classificada 3 em 5 estrelas

Location good. Great for large gatherings. Swimming pool clean and warm not huge but adequate. Cleaning could be better toaster not cleaned large clumps of hair in living room under the bench. Bed ba... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Great venue to celebrate my wife’s 65th birthday. 15 of us and there was plenty of room wether we were dining or lounging, swimming pool was great for the grandchildren.

A empresa respondeu

Classificada 5 em 5 estrelas

Stayed at Ham Bottom for my 60th which is an amazing house and has everything you need to make it an incredible and relaxing stay. We also used an outside chef, Gayla Stewart, who came to the house an... Ver mais

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Classificada 5 em 5 estrelas

We stayed at the Princehay Barton in Somerset. From the moment we arrived Sarah and Jane were welcoming showing us around the property. The fresh flowers and humongous chocolate cake was a bonus. We... Ver mais

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Informações sobre a empresa

  1. Alojamento auto-suficiente
  2. também em
  3. Agência imobiliária de arrendamento de casas de férias
  4. Alojamento para grupos
  5. Arrendamento para férias
  6. Casa de férias

Sobre Sleeps12

Escrito pela empresa

Sleeps12 Reviews: Happy Guests Enjoying Happy Times

Guests love their Sleeps12 experience, from the user-friendly website packed full of information, to the helpful team in the office, the ease of booking and a stay in one of our luxury large group holiday houses. We want your Sleeps12 holiday or short break to be the best ever because Happy Guests = Happy Us.

Beautiful Holidays, Wonderful Memories

Spend extra special times with friends and family when you stay in a Sleeps12 luxury large group holiday house, make memories to last a lifetime. With exclusive use features like indoor pools, hot tubs, saunas, games rooms, movie rooms, BBQ lodges and play areas, our group accommodation is for all ages in all seasons.

Amazing Houses, Exclusive Features, Fantastic Locations

From historic country houses and beautifully converted barns to rambling old farmhouses, timber-clad lodges, and riverside cottages, there’s something for everyone. Our holiday houses are family friendly, access friendly and dog friendly, they’re for big happy holidays, celebrations with your loved ones, walking breaks, sophisticated hen weekends, corporate away days and hospitality.

Whether you want to stay on the edge of the Forest of Dean, on the South Devon coast, deep in the Somerset countryside, close to the heather-clad heaths of Exmoor National Park or in the Surrey Hills, we have everything you need to make it perfect – ideas for days out, places to eat, caterers to come and cook up a feast for you, entertainment, florists and pamperers.


Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

645 opiniões

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4,7

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295 opiniões nos últimos 12 meses

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Classificada 4 em 5 estrelas

Very nice but.....

Hillydays or Foxhill Lodge as it is known locally is a very well appointed and modern accommodation on the edge of the Devon and Somerset border. It is quite remote and access is via a very narrow lane when approaching from the south. A better route is via the village of Culmstock. Although still narrow it is a little easier. We had prebooked access from 2pm and arrived half an hour early. We were happy to wait in the car but were advised that the people before us had not left on time and so there would be a delay. We were told to come back in an hour which we did and were then able to unpack the cars. It is worth noting that on the day of departure you have to be gone by 9.30am which does means an early start. We booked an Ocado delivery which was excellent. We really enjoyed the swimming pool, hot tub, BBQ lodge and pizza oven. Everything worked as it should. Wi-Fi was bit flaky but we were able to use the adjacent properties Wi-Fi which was solid. We don't think we met the owners or anyone who appeared to be in charge. There were always a number of people in the vicinity but we missed a nice welcome and explanation of what was available, how things worked and what was nearby. Maybe the owners were on holiday? What we did not expect and had no warning of was the noise made by the cattle whose fields and pens were right next to the property. There was no way of sleeping past 6am with the noise they made which really spoilt the atmosphere and relaxing break were were hoping for. On one days they were injecting the whole herd all day so the noise was unbearable. No one came to warn us or apologise. Had we known we would probably have gone out for the day. Of course cattle also means flys and wasps of which there were many and although various insect traps were around the house it was impossible to keep them at bay. All in all we had a good time but I wonder if another property might have suited us better. No review we read mentioned the cattle or the insects and I wonder if they are excluded. We shall definitely look closer at the details and location next time.

Update 17 Aug 2026 - Thank you for your reply however what you actually say in the description is "Many moons ago, Hillydays was a wagon shed, tucked away behind the farmhouse on a busy working farm in the Blackdown Hills. Spin forward to today and it’s a luxury group holiday house that sleeps 10 in 5 bedrooms and has something for all ages - a private hot tub, a Nordic style BBQ lodge, outdoor table tennis AND use of a heated outdoor pool* from April to October." What this actually implies is that it is no longer a busy working farm and that was how we interpreted it. To try and justify the noise and insects by only quoting part of the description is misleading.

30 de julho de 2026
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Resposta da Sleeps12

Thank you for taking the time to leave such a detailed review. We’re pleased to hear that overall you had a good stay at Hillydays and particularly enjoyed the swimming pool, hot tub, BBQ lodge and pizza oven.
We’re sorry that the delayed access on arrival, Wi-Fi issues and lack of a welcome made the start of your stay less smooth than it should have been.
We were also sorry to hear that the cattle noise affected your stay. Hillydays is located on a working farm, and we do make this clear in the property description, where we explain that it was originally a wagon shed “tucked away behind the farmhouse on a busy working farm in the Blackdown Hills”. Naturally, activity on a working farm can vary throughout the year, and unfortunately, on this occasion it sounds as though it was particularly noticeable during your stay.
Thank you again for your feedback. Hillydays clearly has a lot to offer, but we appreciate that the working farm setting won’t suit everyone, and we’d be very happy to help you choose a property in a quieter setting for a future stay.

Classificada 5 em 5 estrelas

We arrived at a stunning property that…

We arrived at a stunning property that was immaculately presented. When we had occasion to call the office they responded promptly and apart from one occasion, professionally. We had an issue with the Bi fold door and freezer and these were dealt with promptly and with out fuss. An excellent company to deal with.

3 de agosto de 2026
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Resposta da Sleeps12

We’re really pleased you had such a good stay at Tip Top and that everything was so beautifully presented for your arrival. It’s also great to hear the team were able to sort the issues quickly. Thank you for your kind words — we really appreciate them!

Classificada 1 em 5 estrelas

Awful filthy property, bad attitude of landlady and Sleeps 12

Awful filthy property, and defensive unhelpful customer service from Sleeps 12. Awful attitude from landlady of property Hill View/Hares Barton. She knew she had what she termed "difficult guests" the week before we arrived, yet the property was filthy on arrival, food all over the kitchen, bedrooms covered in dust and dirt, even on the bedding! Unhygienic debris left in toilets and ant infestation in the kitchen, crawling all over the work surfaces and food prep areas, it wa so unhygienic we were in disbelief, how can you pay over £7.5k and land up arriving to a filthy property. We have plenty of pictures and videos to evidence this. Attitude of Landlady was appalling, offered for us to leave, when she knew it was not possible. Would not recommend booking this and would advise to steer well clear of this property and sleeps 12, they were no use whatsoever and did the standard we investigated, but clearly hadn't as their email had incorrect info and lacked info on the plethora of issues we faced, it was a standard format company scripted email. We spent 4 hours cleaning the property on arrival it was that bad! Sadly Sleeps 12, your response to my factually correct review is incorrect. Photographic and video evidence was sent to the landlady which she was asked to forward to Sleeps 12, if she didn't forward them to you that is not our issue. However, we have all kept the evidence and would gladly upload it to Trustpilot for potential customers to make their own decision on.

23 de junho de 2026
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Resposta da Sleeps12

Thank you for taking the time to leave your review. We are sorry that you were disappointed with aspects of your stay at Hares Barton. We take all guest feedback extremely seriously, and we do not issue standard or scripted responses without first reviewing the circumstances and correspondence surrounding a complaint.

In this case, the review does not provide the full picture of what happened.

When you first contacted us, we asked for the photographic evidence so that the concerns could be properly investigated. The property owner also responded directly, acknowledged the areas where the property had not met the expected standard and offered to attend the property to address the issues raised. Access was declined on a number of occasions, which inevitably limited the owner's ability to investigate and remedy matters while you were in residence.

The owner also offered you the option of leaving the property and receiving a full refund if you felt the accommodation was unsuitable. That option was not taken up. You subsequently remained at the property for the majority of your stay, but chose to leave one day early.

We were also advised that, following the initial contact, there were no further reports of the additional issues described in your review for several days, meaning we were not given the opportunity to investigate or resolve those matters during the stay.

We absolutely accept that the property should have been presented to the expected standard on arrival, and the owner addressed the cleaning concerns raised with the cleaning team. However, it would be misleading to suggest that Sleeps12 simply dismissed your concerns or failed to investigate them. Our correspondence shows that we followed our complaints procedure, reviewed the information provided, liaised with the owner and considered the circumstances in their entirety before reaching our decision.

We are particularly disappointed by the suggestion that our response was a generic, company-scripted email. Our response was specific to the circumstances of this booking and followed a detailed review of the evidence and correspondence. We also made clear that the matter would not be influenced by references to leaving negative reviews in connection with a compensation request.

We appreciate that this is not the outcome you wanted. However, we stand by the way in which the complaint was investigated and handled, and we believe it is important for prospective guests reading this review to have the benefit of the full context.

We are continually reviewing our properties and standards, and feedback such as this is taken seriously, even where we do not agree with every aspect of a complaint.

Classificada 3 em 5 estrelas

Stayed at Teds Place for the weekend &…

Stayed at Teds Place for the weekend & while the space was nice, the place is quite run down, marks all over the walls, coffee machine that was full of old coffee in the funnel so was unusual-able & all the sinks and showers didn’t drain properly which meant after they had been used there was an awful smell (we think coming from the septic tank) which meant we couldn’t open the windows. It is a nice place but considering the cost it should be kept in a better condition.

10 de agosto de 2026
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Resposta da Sleeps12

Thank you for taking the time to share your feedback! We’re sorry to hear that parts of your stay at Teds Place didn’t meet the standard you expected. We’ll make sure these points are passed on to the property owner so they can be looked into properly. We do appreciate your comments, and we’re pleased to hear that you still found the space itself enjoyable.

Classificada 5 em 5 estrelas

Beautiful place to stay

We spent a week at Garden Court and had a wonderful holiday.
The house is as per the pictures and even better in real life. Everywhere was extremely clean and the property is clearly well maintained.
The pool was a hit with all the family and we made good use.
The garden was huge and felt very tranquil.
What a beautiful location as well.
We enjoyed time at the vineyard, box hill, local walks and it was only a short drive into Dorking.
We will definitely be back.

8 de agosto de 2026
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Resposta da Sleeps12

What a lovely review to read — thank you! Garden Court sounds like it was the perfect base for your family week away, and we’re so pleased the house, pool and peaceful setting all lived up to expectations. It’s great to hear you explored the local area too. We’d love to have you back for another stay!

Classificada 5 em 5 estrelas

Everything was perfect

Everything was perfect, lovely hosts amazing location would visit again

4 de agosto de 2026
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Resposta da Sleeps12

We’re really pleased you had such a lovely stay at Cricklehaze and enjoyed the location. We’d love to welcome you back again!

Classificada 5 em 5 estrelas

Multi generation family holiday

Excellent experience from booking through to holiday.
Good information on the property ( I particularly value floor plans for multi generational holidays) activities and surrounding area.
Beautiful property in lovely setting, plenty of space for us all.

25 de julho de 2026
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Resposta da Sleeps12

Thank you so much for your lovely review. We’re really pleased you had such a good stay at Whispering Thatch and found the property information useful. It sounds like it worked really well for the whole family, which is always lovely to hear!

Classificada 5 em 5 estrelas

Great accommodation for a large group

Coat Barn has everything you need and more. With 14 of us at ranging from 13-80 we had plenty of room to spread out. Swimming Pool is Super and games room great for the younger adults.

8 de agosto de 2026
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Resposta da Sleeps12

So lovely to hear Coat Barn worked so well for the whole family. It sounds like you made the most of the space, pool and games room! Thanks so much for your kind review!

Classificada 5 em 5 estrelas

Lovely time again at Ham Bottom

Lovely time again at Ham Bottom - so relaxing and great space for family get together.

8 de agosto de 2026
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Resposta da Sleeps12

So lovely to hear you had another great stay at Ham Bottom. Hope to see you back again sometime!

Classificada 4 em 5 estrelas

Family 70th Birthday Celebration.

Dream Days is in a lovely location and it is well appointed, our holiday there with our family was idyllic; my one major gripe was the lack of attention to detail when it came to how the property was presented. My wife and myself had to sweep both sides of the pool area prior to the arrival of our guests due to the amount of dead flys and dust which had accumulated. The hot tub/table tennis area was full of dead leaves, the iron wasn't cleaned (it had burnt clothing stuck to the bottom). We slept in the annex which had crayon on the wall, the pool table had a mixture of both pool and small snooker balls and finally the patio dining area had food stuck to the floor. These are all minor issues which are easy to rectify and not what I would expect from a high end rental property. I would still be happy to recommend this property to any large family/group as it does offer so much.

1 de agosto de 2026
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Resposta da Sleeps12

Thank you for taking the time to leave such detailed feedback. We’re really pleased to hear that you enjoyed Dream Days, its lovely location and the time spent there with your family.

We’re very sorry, though, to hear about the issues. This certainly isn’t the standard we would expect. We’ll investigate what happened with the property team.

Thank you as well for highlighting these points so clearly, and for still being happy to recommend Dream Days!

Classificada 5 em 5 estrelas

Fantastic booking experience

First time using sleeps 12 and it was amazing. Definitely worth 5*. Easy to book, description given matched the property perfectly. All details were concise and easy to follow. A great experience. Thoroughly recommend and will definitely use again. Thank you and well done.

1 de agosto de 2026
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Resposta da Sleeps12

What a lovely review, thank you! We’re so pleased your first experience with Sleeps12 was such a good one and that Swallows Meadow was just as you expected. We’d love to help you find another special stay in the future!

Classificada 5 em 5 estrelas

Cottage exactly as described.

Cottage exactly as described.
Wonderful place for extended family group.
Ideal area for exploring.

1 de agosto de 2026
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Resposta da Sleeps12

Thank you for your lovely review! We’re so pleased Pinklet was just as expected and worked so well for your extended family stay. We hope to welcome you back again!

Classificada 5 em 5 estrelas

Beautiful farmhouse, fantastic location

Beautiful farmhouse in a fantastic setting 20 minutes from Taunton. The owners were friendly, informative and made us feel very welcome
Would definitely return!

28 de julho de 2026
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Resposta da Sleeps12

Thank you for your lovely review. We’re so pleased you enjoyed the beautiful setting at Swallows Meadow and felt so welcome during your stay. It’s wonderful to hear that you’d happily return!

Classificada 5 em 5 estrelas

Great venue & location

Great venue & location, very clean and well maintained

25 de julho de 2026
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Resposta da Sleeps12

Thank you for your lovely review! We hope you had a wonderful stay at Kennard Hall and would love to welcome you back again.

Classificada 5 em 5 estrelas

The ease of booking

The ease of booking , seamless.
Friendliness when speaking to someone.
Efficient and keeping us informed .
Would definitely use SLEEPS12 again.

1 de agosto de 2026
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Resposta da Sleeps12

Thank you for your kind words about our team and communication, and we’re so pleased you enjoyed your stay at Dustings!

Classificada 5 em 5 estrelas

Fantastic house in a good location

Fantastic house in a good location, plenty of space and all the furniture and kitchen utensils that you need.
The booking process with Sleeps 12 was smooth and easy with good communications.

25 de julho de 2026
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Resposta da Sleeps12

It sounds like Sampford View was a great fit for your group, with plenty of room and everything you needed to feel at home. We’re especially glad the whole experience, from booking to arrival, was easy and well communicated. Thank you for choosing Sleeps12 for your stay!

Classificada 5 em 5 estrelas

Another outstanding stay

Another outstanding stay! You can’t fault this place. Everyone had the best time.

25 de julho de 2026
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Resposta da Sleeps12

We’re so pleased you had another fantastic stay at Shires! It’s wonderful to hear that everyone had such a great time. We’d love to welcome you back again!

Classificada 5 em 5 estrelas

Super house!

Fantastic accommodation for a large group of multi generational families. Plenty of space and facilities just as described. Clean with super big and comfy beds. Indoor swimming pool a huge hit. Booking process and check in easy. Would highly recommend Sleeps 12!

24 de julho de 2026
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Resposta da Sleeps12

Harbrook Grange sounds like it was a perfect fit for your family get-together! It’s great to hear the house felt spacious, comfortable and easy from booking through to check-in — and that the pool was such a hit. Thank you for recommending us!

Classificada 5 em 5 estrelas

Family holiday at Coat Barn, Martock

Excellent property .
Good information given
Ideal for family celebration
Good location
Good representation of property and surrounding area

18 de julho de 2026
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Resposta da Sleeps12

Thank you for highlighting the accurate property information, convenient location and smooth experience. We’re delighted you enjoyed your stay!

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