Smartzone Opiniões 

Over 6 months they cancelled 3 appointments.Now they are not responding to phone calls or emails and have not returned my deposit after agreeing to pay it back 4 weeks ago.Please avoid them for the sake of your health.

Don’t touch this company, avoid the hassle and stay away.
Had booked a EV charger installation for August 15th. Confirmed several times before that date to make sure the charger would be installed before I took delivery of my electric vehicle and I was assured 2pm August 15th electrician would install the charger. I also was getting some paving done in the front garden and postponed this until the week after installation so the wires could be under the paving.

( I had paid a deposit of 300 euro but didn’t pay in full as had been requested but they were happy for my to pay balance on day of installation )

At 1.45 that day after organising someone to be at the house for the installation I got a call from the Smartzone Office saying there was a delay with the electrician and he wouldn’t be able to install for approximately 4/5 days….

AND THIS IS WHERE THE COMMUNICATION FROM THIS SHAM OF A COMPANY HAS STOPPED.

I have called at least 20 times, talked to many different people about my charger, requested a refund, got an email confirming a refund would be processed, told the CEO & management were looking at the issue and nothing… nothing… not once have they called me or made any attempt to give me my money back!

So please, there are many EV charger companies out there, stay away from this one and save yourself the hassle 👍

I have never in my 40 plus year on this earth dealt with a worse company than SmartZone . Waited 30 days for my installation and on evening before the installation date the installation team rescheduled it for a month later after the salesman assured me it would happen as planned. I requested a refund and from that point 24 call backs, 17 emails and a month later still no refund. When you call them the switchboard cannot transfer only request callbacks and needles to say not one call back . One email was replied that credit will take 3 days that was 14 days ago and countless emails still no refund or reply. Customer service is non existent and management don’t reply or call back either . Pathetic to say the least and I warn everyone that DO NOT EVEN ATTEMPT TO BUY THEIR PRODUCTS. Electric Ireland should remove them as a partner as soon as possible as they going to destroy customer trust in them as I only considered using Smartzone because I followed the link on the website when I signed up to Electric Ireland

I am sitting waiting for an installation today having been put off from 2 weeks ago. I was informed the day before the first installation date that it would not happen. They assured me it would definitely happen today and that they were putting it off for two weeks to avoid further disappointment. Two weeks ago the installers arrived. Nobody had told them there was no charger to be installed! I called Smartzone yesterday to get an update about today. I spoke to Beatrice who assured that someone would call me back. No one from The company called me. I got a call from the installer this morning to check if a charger had been delivered here saying they were waiting at DPD for the chargers to arrive. Apparently they're stuck in Customs, if that can be believed. It is unlikely that anything will happen today, but I can get no update to allow me to get on with my day. This is the second day I have lost which impacts on my income. I would advise going elsewhere for your installation. It can't be much worse that this.

Dreadful customer service. Appointment cancelled the day before install, and after 4 phone calls and 2 emails over 6 weeks later I haven't had even one response, never mind about an installed charger. Don't go there with them. It's borderline fraud.

Smartzone installed an EV charger that was faulty, it caused an electrical surge that blew out all the electricity in my house and caused thousands of euros of damage to my car. They accepted the issue was with the charger by replacing it and the electrician confirmed it had a fault but will not accept they damaged the car even though there is no other possibility (independent testing of the car proves the power surge caused the damage). A shocking amount of time spent back and forth with them and now they have just decided to ignore me. They were very quick taking my payment though, no problem there. They are the worst company I have ever dealt with and Justin McInerney, the CEO sets the tone for that. I have now been forced to bring them to the small claims court to get any further. I have been dealing with these issues since April, steer well clear of this company.

I ordered EV CHARGER from Smartzone, Cork Company, completed survey as requested.
Paid the full amount of €1,299 before installation which is policy of Smartzone, not sure if this is legal.
The installer arrived but advised it wasn't possible to install.
The project manager advised via email I can receive a refund.
I have still haven't received the refund after 31 days.
I called several times but the receptionist is unable to put me through to accounts or any representative of Smartzone.ie
I am informed by email that the issue has been escalated to the CEO for payment.
Eventually after emailing the CEO I got a call back saying they have escalated the request but cannot confirm when I will receive payment.
DO NOT use Smartzone I am still waiting for payment

AVOID

If I could give 0 star I would. This company is a scam. My husband and I got them to install ev charger since Electric Ireland recommended them. We paid the full price and they just never did their part. It's been 3 months from when we requested for a refund and we're still waiting! I'm shocked that they're still allowed to offer this service and appalled that Electric Ireland is recommending them despite what they're doing to their customers and all the negative reviews!

...communication could be better.

However I must say emails were mostly answered and of I rang I did get through to a very nice woman quite quickly each time.

We paid in advance and was advised the unit would be posted to us a few days before the installation date. The date got closer and closer but no unit. When I got in touch I was advised that it had actually been delivered to a local depot and the electrician would pick it up on his way to us.

We had been given an 8:30am appointment and my wife had taken the day off. However, 8:30 came and went, then 10:30 then 11 etc you get the picture.
When I rang they couldn't tell me why or where the electrician was either but not long after I rang he arrived.

Completed the installation in a professional manner, very tidy with no problems until we tried to connect to our WiFi. This proved a bit of a puzzle which we eventually sorted (FYI the Autel unit cannot connect via 5ghz, only 2.4ghz so with our WiFi we had to turn off the 5ghz signal, connect, then restart the 5ghz band - your WiFi might vary).

So all in all everything was done when they said it would be done, everyone we dealt with was professional and friendly and we're happy there were no major issues.

The company has long wait times once the charger was installed. The wrong charger had been installed. A new one was then fitted two months later and problems ever since the charge was first ordered in February and in September I am still waiting for all the problems to be rectified. I have requested a manager to call me back since June I am still waiting in September.

I’ve had two chargers installed by Smartzone over the past few weeks and I couldn’t be happier with the outcome. I originally had Smartzone fit a charger at the house and I’ve since had them fit one at my business too. Both of the installs are pristine, very neat and tidy and the electrician was a very nice guy. Tech support has been brilliant with getting me set up on the app too and making sure everything is working properly. Couldn’t fault it, I would recommend.

Hi all . Had my car charger installed with Smartzone recently and I’m very happy with everything. The charger works great and the electrician who arrived to fit it was extremely helpful and efficient. The team in the office were all great in helping me get the charger and app set up as well as sorting out my grant paperwork and helping me with my SEAI grant. Couldn’t recommend more!

Had a great experience with Smartzone...booked it in, they installed a week or so later, on time and done in 1 go. Got the Maxicharger...excellent charger (hopefully stay that way!) and I love the app. Very happy customer!

Installed the wall charger where 5M cable couldn't reach my car on driveway. Left without setting up my app so had to set it up myself, which was difficult,before I could charge my car. Left without certifying the installation, so now am trying to get them to do this so I can claim the grant.
Very poor experience and would not recommend this company. Don't know why they are associated with Electric ireland.

Paperwork provided today 22nd September and they are rectifying the problem with the cable so all good.
Alex was very pleasant to deal with.

Stay away. Before payment was told they will install next week (maybe 2 weeks) back in May 2023. It's now September and the grant is about to expire. They refuse to call me back with a new date. Total scam. Stay away.

Stay away from this company at all cost .. they are terrible. I had an installation booked for 30/08/23 which I never heard anything from them so I called the day before and was told all was well and the engineer would be with me at 8am to 8:30am .. so booked day off work and the next morning I had an email to say the engineer was sick and had to cancel and they gave a new date 20/09/23 .. was totally unacceptable so I demanded my full payment back of €1299 .. 20 phone calls latter and same In email still No refund.. I call each day and get the same response,, I’ll send a mail to the accounts department?? Despite selecting option 3 on the phone to talk to the account department.. they are gangsters and you need to avoid them at all cost .. very unprofessional.. No one calls you back and you can’t get to speak with anyone higher only the girl on the phone who unfortunately gets all the anger….

If I'd known earlier how dodgy Smartzone are, I wouldn't have gone near them. It was only after payment that I read the negative reviews! Like so many, I trusted Electric Ireland's recommendation. The shocking thing is that they're still associated with this company. I've since complained to EI, but Sz continue to be listed as a partner on their website.

I paid the full €1,300 for the job. After three re-schedulings they eventually arrived. On the day, they wouldn't carry out the work because I needed earth upgrading. Even though they knew in advance, via their online survey, that this work needed doing prior to any installation. They're not prepared to do any prerequisite stuff - only the basic putting in of the EV Charger. Why couldn't they have told me this after my initial enquiry rather than waste my time as well as theirs?

I asked for my money back so I could engage another installer. I paid last April, requested refund in July, still waiting for money. Just like the queue of other disappointed customers, I've done all the emails, phone calls etc. But all to no avail. Here's an idea which could be helpful. Maybe if all the people affected by Smartzone arrive down to Cork en masse and kick up a stink, they might cooperate?

Update wed 13 sept 2pm : lovely pleasant electrician called at 1.50pm and fixed my smartzone ev charger in two minutes. 😊😊
Update: wed 13 sept: no one called at 10.30 to 11.30 appointment time. I rang Tech Support at 12.30 and emailed Keown Cantrell to say no electrician appeared.

I reported ev charger faulty on 23 August, two weeks later. Sept 5, and 6 phone calls later i still have no call back from them, no date for electrician to call and fix. Electric Ireland need to stop recommending this company if they're not reliable. I was told twice call being escalated to manager, made no difference, still no call back.
Update wed 6 sept. Called me to say someone will call on wed 13 sept. 🤞🤞

Terrible .. from the start and still.
Really bad customer service. What then makes it worse is an app that does not work, and the support to get it working just makes the whole experience something you'll really want to avoid. The product now works but in "native" mode. That means you turn it on on the plug, without the app or wifi, so you can't schedule night time charging. Makes it all more expensive.

Paid deposit of €299 about five weeks before install date, and paid the other €1000 a couple of weeks before, as requested. The day before the install they rang with some story about why they couldn't do it on that date, and asked me to take a later date. I refused and demanded a refund! I was told that's fine and I'd have it soon. But then I read the reviews here and realised I could be in trouble, so rang every second day to demand my money. I pity the staff who are paid to keep the stressed customers away from the owners/bosses; they seemed genuinely nice people. Anyway after a few weeks of not getting money after promises that I would I finally got it after I promised to badmouth the company for evermore if I didn't!

Something to bare in mind here; a man who runs a large company himself told me as a rule he never deals with other companies - like SmartZone - who don't have the names and faces of the directors/managers etc on their website.

To summarise: avoid the potential stress this company will cause you, and look elsewhere.