Smartzone Opiniões 

smartzone reference: 20230512-135603198 I'm writing this on behalf of my elderly inlaws. What an ordeal it has been for them to deal with this company. Eventually got the charger on June 17th and as of today the load balancer still has not been installed.The stress this couple have gone through is disgusting and now my father inlaw has passed, my mother in law has to carry this on her own. Update: The lads turned up on the day my father-law was coming home to be waked, no phone call in advance nothing. The poor lad was mortified but we didn't turn him away in case the job was never completed. Even today Seai are looking for an invoice and the email link has expired. Everything is so complicated with this company.

This company is a joke. I ordered my car charger with them because of electric Ireland as they seem to partner them. Can't get anyone to phone me back, charger was to be fitted 2 weeks ago. After numerous phone calls and emails, I'm still waiting on someone to phone me back.

They didn’t install my EV charger last Monday. Paid the deposit of 299 euros and booked the installation on 14/08/2023 but no one showed up.
I contact the company by phone and try to reschedule it but no answer back. Tried to contact them in the last two days and the attendants said they would send it to the manager who would call me back. Again no answer! Apparently, the attendees can’t transfer calls or management just ignore it.
After 6 weeks, Smartzone has taken the deposit, didn't install the charger and didn't give any answer. I contact this company through Electric Ireland website and I thought it would be a trustworthy company.
After that, I researched the company on Google and Trustpilot and noticed many others had the same problem. This company should not be allowed to operate and it's disgusted that Electric Ireland recommends them.
I have requested my deposit refund but no answer again. So I want to start the Chargeback process.

Do not use this company!! They didn’t show up to install our EV charger 3 weeks ago. Scheduled to install it again today and nobody showed up. Called the company to be told someone from the scheduling team would call us back. No call back. An hour later called and Angelica said she would send it to a manger who would call us back. Again no call back! Spoke to Beatrice who said she would contact scheduling team and manager again. Apparently the people answering the phone can’t contact management and cannot transfer calls. Just more and more excuses! So 5 months after this company have taken full payment we have no EV charger and not even the decency to let us know that the installer is not coming for the second time. Avoid at all costs unless you want to be given the run around and deal with lots of stress. This company should not be allowed to operate and we are disgusted that Electric Ireland recommend them!

Update on 11th Aug - after a 4th call yesterday we were told a manager would definitely call us back. Nobody called. We still haven’t heard anything from Smartzone. We have sent an email to cancel the installation and request a full refund. We have also contacted Electric Ireland and asked them not to recommend these cowboys to anyone else. We can see from reviews that other people have had problems getting a refund from Smartzone. Avoid this company, it’s not worth the stress and they are a waste of time and money.

Update on 12th Aug - Interesting how Smartzone have taken the time to request more information from us for this review but still haven’t called us back. No response to our cancellation email either. If we don’t receive a response with an exact date for refund on Monday we will start Chargeback process as we paid with credit card.

Update on 16th Aug - requested a refund. Got an email today to say it will take 14 days. Not sure why it takes that long but it’ll be interesting to see if it comes in

Smartzone have agreed to refund us. Waiting on confirmation of when we can expect the refund. We won’t be letting this go until we get it!!

Update on 30th August, refund should have been in today but we still haven’t got it. Looks like the next step is to log a formal complaint and take it from there.

Update on 5th Sept. After contacting the CEO directly we finally got our money back as we refused to give them back their unopened charger until we did. We also filed a claim with Small Claims Court. Good luck to anyone in the same position. This whole fiasco has been exhausting. Glad it’s over. Will source a reputable company and check reviews before paying a penny! Steer clear of Smartzone….

Please please stay away from this company. I am having a nightmare trying to get the paperwork required to claim my EV charger grant. They also canceled the first original installation date the morning of the install and I was at the loss of a days work. I’m just so disappointed in myself that I didn’t check out the previous reviews posted here. I just took it took for granted that with Electric Ireland promoting the company it’s service would have been of a high standard, how wrong I was. I’ll update this review again with my progress

After chasing customer service for a number of weeks to get a replacement valve for my heating, the technicians have now failed to show on two separate occasions to fit the part.
Both times no explanation given and had to chase customer service myself with no response or call from the company.
The product itself is excellent and the technicians when they do come out to the house are brilliant but the call centre staff are so incompetent that it invalidates the long term use of the product overall.

Ordered the EV charger from SmartZome in February and paid for it in full in April 2023. I ordered my new EV car in February and have since received it. Like other reviewers here, I ordered my charger through Electric Ireland as it seemed a safe bet.
Unfortunately it has not yet been installed despite numerous phone calls, rescheduling installation dates etc.
I have heard excuses such as “charger held up in customs”. Other times I have rang the customer service line I have been told “we will look into this for you” and “call you back on a scheduled date”. This has not happened and my EV charger is not yet installed.
In all honesty I really don’t think it is acceptable that it takes longer for an EV charger to be installed than it takes to order a new electric car.
I have even asked for a refund if the charger is not installed within a week. The week has long passed.
I am now at risk of my SEAI grant expiring on top of all this.
Deeply unhappy with this experience. Difficult to recommend.

Service Agent arrived at the appointed time and undertook the Service Review of the Home System in an efficient manner.

Absolutely phenomenal product and service. Smart Technology with the ability to integrate.
My experience in dealing with Sales, Tech Support etc has been hugely positive. Would highly recommend.

I heard of Smartzone through the Electric Ireland website and ordered and paid for an electric charger on 17/05/23 with an installation date of 13/06/23.

Nobody arrived for the installation on 13/06/23 so I called Smartzone at 11:30am to be told somebody should be there.

At 16:30 I received a call to advise me that the installation should have been cancelled and the electrician should have called, but they crossed wires. They also have no chargers in stock and no solid date for when they will be in stock. As I needed the charger that week, I requested a refund which they agreed to and apologised for the inconvenience caused.

I received an email from one of the company directors on 15/06/23 requesting bank details to process the refund to, and confirmation that this had been sent for refund on 17/06/23.

I contacted Smartzone on 7/7/23 for an update and was told the refund request was never processed and the finance controller was on leave and this would be progressed to the CEO.

On 14/07/23 I called for an update and was told nothing had been progressed.

I have still received no update and no refund as of 21/07/23. This refund should have been made within 14 days.

I am now having to go through the small claims court to recover the money.

Reading other reviews on Trustpilot, my experience doesn't appear to be unique with this company.

Edit 26/07/2023 - Removed names at request of Smartzone.

I have still received no refund or direct communication from Smartzone since 14/07/23 although they have put two appeals against this review in that time.

I also logged a complaint with Electric Ireland and was told I was one of many who have complained.

In April 2023 we agreed with Smartzone on an installation of a EV Charger, with SEAI Grant offer at hand. 2 Days before the installation date, we have been informed, that the device can't be installed due to a firmware issue. more than 2 weeks late I had to contact Smartzone (they already received the full payment of 1299 Euro) a new installation appointment was agreed on and I was promised, that all needed documentation for the SEAI Grant would be handed over to us. The installation took place, but no documentation was provided, not even a correct invoice, as the device was replaced with a different one that was not in the original quote. Again I had to contact the hotline to request information and received the information that an inspection will be done another 2 weeks later on the 14/07/2023. Another electrician would arrive to inspect the installation and to provide the needed documentation. On 13/07/2023 I receive a phone call by this electrician , that he wants to do the inspection. A day before the appointment . My wife was able to drive home from work and the inspection was done. An additional part needed to be replaced (of course to be paid in addition by us) and some documentation was handed over and the electrician filled out the information on the SEAI page that was requested via SEAI Link.

We still did not have a correct invoice, which is needed to request the Grant.

We requested the provision of a correct invoice and received it another week later. Now we requested the payment of the SEAI Grant at the SEAI Website.

2 days later we receive a reply from SEAI that the payment can't be paid out, because the installer has installed a non registered EV Charger and the information that the charger needs to be registered by the manufacturer or the installer.
Another call to Smartzone phonesupport, again no direct contact but received the information that smart zone is aware of the issue . Another day later, still no call back, no email. Had to contact the hotline again and had to inform the support to also include the management of my request, and that I will step back from the whole contract if the issue is not finally resolved by smart zone during the next 24h.

Be aware, if you see any service offered by Smartzone that is in relation to EV Chargers or any Grants, run .... As far as you can from doing Business with them if you need a proper service with a timeline. If they do not fix the mess they created in next few days, we will miss out of a 600 Euro Grant by no failure of ourself, but just by the poor way of handling by this company, and we will need to sue them. not a great experience

Knowing we would be getting an electric car and wanting to be prepared we ordered a EV charger via the Electric Ireland link. This link led to Smartzone and as I had reached this via Electric Ireland I was confident that I was dealing with a reputable and reliable company. No one turned up on the original date installation date 12th June, after my call querying this I was first told he had been delayed and then there had been a death in his family. Then I got a call apologising and saying that a mistake had been made in schedule (no mention of a death) and I should have been told. The rescheduled date was postponed a couple of times but finally on 30th June the charger was installed. At the end of installation the electrician told me he was missing a part for it to function as it should and when he got it he would be back. For some reason this part was sent directly to our house with the name of the electrician scrawled on the box with date Wed 12th July. On Wednesday 12th when no one turned up in the morning I called Smartzone - to be told he was delayed but would be with us shortly. Again we just waited and no one turned up. I have been phoning twice everyday since, keep being apologised to , the person I speak to repeatedly tells me she understands my concerns and tells me this has been escalated to Management team. Nothing happened .
We have our new electric car but cannot charge it efficiently.

UPDATE
Having had a disappointing initial experience with Smartzone and the installation of our EV Charger pleased to say that all issues have been resolved and we are happy with the end result. The charger is working as it should.

Great efficient service

Some delays installing unit due to differing opinions with contractors of work to be done and length of time to install however Smartzone were responsive and proactive in solving same, Unit working well, would have been helpful if Smartzone submitted SEAI grant as they have all details.

Had my business setup with Smart Zone.
Suraj and Akansha helped me out with the complete process until my bank account was opened.
Must recommended

Like so many others we chose this company through their connection to electric Ireland, they should be ashamed of themselves recommending such a shoddy outfit. I cannot stress this enough, do NOT deal with this company. I ordered my charger on the 22nd of February. To my disappointment i discovered that my installation date would not be until the 4th of April but as I had paid in full I went with it. I took the day off work as the installer needed access to the inside of my house. Nobody turned up to do the job! Furious I phoned the company only to be told oops we dropped the ball and we have no chargers in stock but we will give you a new date a whole month away. On the new date the installer arrived took one look in my meter box and said I needed to make changes before he could carry out the work.. This despite the fact that I had sent photos of the inside of my meter box which were never looked at. He didn't have a charger with him anyway so couldn't install it regardless. We got the esb to carry out the work, meanwhile our installation date was changed twice now pushed back as far as 23rd of June. The day before the work was to finally take place I got an email stating that there was no installer available and I was given a new date of 21st July. At this point I'd had enough so I called the company and told them that if my charger was not installed within a certain few days when I was available I was demanding a refund. Lo and behold a slot became available that Friday. My advice save yourself the money and the mental stress and go elsewhere

My experience with Smartzone has been fortunately quite different to some of the others who were disappointed.
I had many meetings and phone calls with Alia and Jim and was able to get my company registered and recently received Tax registration.
My only complaint is the charges for all services are high and should be reviewed
Mobarack Ali Aziz
AZGRO Consultancy

When I had problems with the Manta app, it was sorted very quickly and efficiently. Very helpful service

Would have been a five only they cancelled an engineer visit without any valid reason and poor communication. Otherwise positive experience