SOFAS and FRIENDS Opiniões 

635
TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I absolutely love my new ivory Tignes Sofa!! It looks fabulous and is HUGE & really comfy. I was a little sceptical about ordering from an online company that I’ve never used before but after seeing... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Bought a sofa on the Friday, there was a 5 weeks estimated wait time on the website. I received a call on Wednesday to say that it was being delivered Saturday, only 8 days! I went for the Fratti... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Amazing quality sofa, extremely happy with it, I am obsessed!! Very comfy, and the delivery was fantastic. Lovely, kind friendly men, called me to tell me the day before an estimated time, then called... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Made my year, best sofa I’ve ever had Delivery was the smoothest and easiest I’ve ever had Great communication and film nights are the comfiest

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4,8

Excelente

TrustScore: 5 em 5

635 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 71% das suas opiniões negativas

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4,8

Todas as opiniões

(635)

194 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Amazing business and the sofa

Amazing business and the sofa! Just what I expected thank you so much. And the delivery company they chose was outstanding too!

21 de dezembro de 2025
Opinião espontânea
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Resposta da SOFAS and FRIENDS

Thank you so much for your lovely feedback!

We’re thrilled to hear that you’re happy with both the sofa and the delivery service. Your kind words really mean a lot to our team. Thank you for choosing Sofas and Friends — enjoy your sofa! 😊

Classificada 5 em 5 estrelas

Very helpful and friendly staff

Very helpful and friendly staff. Super fast turn around Order and delivered within the same week. My Tignes sofa is super huge and very comfy.

3 de dezembro de 2025
Opinião espontânea
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Resposta da SOFAS and FRIENDS

Thank you so much for your kind review!

We’re thrilled to hear that our team was helpful and that your Tignes sofa arrived quickly and is super comfy. Your feedback really means a lot to us ! 😊

Classificada 5 em 5 estrelas

Rad over at Sofa’s & Friends was…

Rad over at Sofa’s & Friends was amazing & really friendly! Making sure I got my Bormio Corner Sofa in time for Christmas. Then delivery drivers were efficient & very accommodating considering it was a nightmare trying to get the sofa in the house, they were so patient & didn’t give up til we got it in the house! Thank you guys!

17 de dezembro de 2025
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Resposta da SOFAS and FRIENDS

Thank you so much for your wonderful review!

We’re delighted to hear that Rad was able to make your experience smooth and friendly, and that your Bormio Corner Sofa arrived in time for Christmas. It’s fantastic to know our delivery team went above and beyond to get your sofa safely into your home — we’ll be sure to pass on your kind words!

Thank you for choosing Sofas and Friends,

Classificada 5 em 5 estrelas

Gorgeous sofa

Gorgeous sofa, we are delighted. It's perfect for our movie room. Delivery was quick and efficient. The delivery guys had a very long day but we're polite and friendly and had the sofa in place and all packaging taken away very quickly.

17 de dezembro de 2025
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Resposta da SOFAS and FRIENDS

Thank you so much for your lovely review!

We’re thrilled to hear that your new sofa is perfect for your movie room and that the delivery went smoothly. It’s wonderful to know our team made the process easy and efficient. Enjoy many cosy movie nights on your gorgeous sofa! 😊

Classificada 5 em 5 estrelas

Absolutely love this sofa

Absolutely love this sofa! The quality is amazing and it’s even better than I expected. Delivery was quick and hassle-free. Couldn’t be happier with my purchase.

12 de dezembro de 2025
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Resposta da SOFAS and FRIENDS

Thank you so much for your kind words! We’re thrilled to hear that you love the sofa and that it exceeded your expectations. It’s great to know the delivery was smooth as well. Enjoy your new sofa, and thank you for choosing us!

Classificada 5 em 5 estrelas

Amazing service and quality!

Gorgeous sofa, fabulous quality! Delivered on time and great communication. Thankyou for a wonderful stress free service. I absolutely ADORE my Tignes!

16 de dezembro de 2025
Opinião espontânea
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Resposta da SOFAS and FRIENDS

Thank you so much for your lovely review! We’re thrilled to hear that you adore your Tignes sofa . Your kind words about the quality, delivery, and communication truly mean a lot to us. Enjoy every moment with your gorgeous new sofa!

Classificada 5 em 5 estrelas

The Best service, amazing quality

The best service, sofa was delivered in 10 Days, all set up and checked before leaving.
Amazing Sofa, we are a Family of 5 and all fit very comfortably.
Really good quality, highly recommend.

10 de dezembro de 2025
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Resposta da SOFAS and FRIENDS

Thank you for your wonderful review! We’re delighted to hear you had such a great experience with our service and that your sofa was delivered quickly and set up perfectly. It’s fantastic to know that the whole family can enjoy it comfortably. Your recommendation means a lot to us,thank you for choosing us!

Classificada 1 em 5 estrelas

We had a very poor experience with Sofa…

We had a very poor experience with Sofa & Friends from delivery through to aftercare.

When the delivery drivers arrived, I stayed out of their way to let them do their job. However, I could hear them struggling, so I went to check. They had walked through our hallway wearing dirty, wet shoes, leaving marks all over our brand-new cream carpet.

They then struggled to get the sofa through the lounge door. I asked them to stop so I could remove the door, but they ignored me and continued forcing the sofa through. I even put my hand between the sofa and the doorway to try and protect the frame, but they carried on regardless. As a result, our doorway was damaged.

After they left, we discovered that one of the sofa legs hadn’t even been fitted and had simply been placed down the side of the sofa.

Because of the delivery damage, we had to pay for a professional carpet clean and also repair and repaint the damaged doorway.

I contacted Sofa & Friends to make a complaint and was told a manager would call me back. That never happened.

On top of everything else, the sofa itself is extremely hard and uncomfortable. I can only hope it softens over time, but at the moment it’s very disappointing. I really wish we had gone to see the sofa in person before purchasing.

Overall, the delivery was careless, the customer service was poor, and the product has not met expectations. I would not recommend this company at all.

5 de dezembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

I’m really happy with my new sofa from sofa and friends

I’m really happy with my new sofa from Sofa & Friends. It looks exactly like the photos and feels even better in person. The fabric is soft but sturdy, and it’s very comfortable for everyday use. Delivery was smooth and everything arrived in perfect condition. It fits beautifully in my living room and feels like great value for the quality. I would definitely recommend Sofa & Friends.

10 de dezembro de 2025
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Resposta da SOFAS and FRIENDS

Thank you so much for your kind feedback! We’re thrilled to hear that you’re happy with your new sofa and that it looks and feels even better in person. It’s great to know the delivery went smoothly and that it fits perfectly in your living room. Your recommendation truly means a lot to us. Enjoy your sofa!

Classificada 5 em 5 estrelas

Couldn't recommend enough

Couldn't recommend enough. Website easy to navigate, delivery was flexible considering me changing the dates twice, and the quality of the sofa is amazing.

12 de dezembro de 2025
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Resposta da SOFAS and FRIENDS

Thank you so much for your feedback! We’re really pleased you’re happy with the sofa and that delivery worked out well 😊

Classificada 5 em 5 estrelas

No need to go anywhere else - the most beautiful sofas!

No need to go anywhere else! This company and staff are the best. Not pushy sales people like a lot of other companies either. We purchased the bergamo and it is stunning. It looks stunning and the quality is amazing. The delivery team were also fantastic and done everything to make sure the sofas could fit through the doors. When we ordered the sofa I even asked if a footstool could be made snd they said they were being made (still not released) and let me pre order it, that’s what you call service. I can honestly say this place has the nicest sofas and the best quality too. The team are really friendly and always on hand to answer any questions.

10 de dezembro de 2025
Opinião espontânea
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Resposta da SOFAS and FRIENDS

Thank you so much for your wonderful review! We’re thrilled to hear how much you love your Bergamo sofa and that the quality and design exceeded your expectations. Our team works hard to provide a relaxed, helpful experience, so it means a lot to know you felt well looked after from start to finish.

We’re especially glad the delivery team could get everything in smoothly and that we were able to organise the footstool pre-order for you we always aim to go the extra mile for our customers.

Classificada 5 em 5 estrelas

Brilliant service

Brilliant service. Kept me updated on my order.delivery spot on. The quality of the sofa is unreal very pleased.

10 de dezembro de 2025
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Resposta da SOFAS and FRIENDS

We're happy to hear that you had a wonderful experience and that our team was able to help you. We appreciate you taking the time to share your positive feedback .

Classificada 5 em 5 estrelas

Amazing service extremely beautiful…

Amazing service extremely beautiful sofa and everything was just easy, highly recommended would give more stars if I could! Thanks sofas and friends!

10 de dezembro de 2025
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Resposta da SOFAS and FRIENDS

Thank you so much for your amazing feedback! We’re thrilled to hear you love your new sofa and that the whole experience was smooth and easy for you. Your recommendation truly means a lot to us,

Thanks again for choosing Sofas & Friends we’re always here if you need anything

Classificada 5 em 5 estrelas

Very nice staff

Very nice staff, helpful, great advice. Fast delivery and the sofa is beautiful and very comfortable.

5 de dezembro de 2025
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Resposta da SOFAS and FRIENDS

Thank you so much for your kind review! We’re delighted to hear our team could offer helpful advice and that your delivery was nice and quick. It’s wonderful to know you’re enjoying your beautiful and comfortable new sofa.

Thanks again for choosing us.

Classificada 5 em 5 estrelas

Great

Great that you can go into the store and have a look. Customer service is great and sofas are super comfy

27 de novembro de 2025
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Resposta da SOFAS and FRIENDS

Thank you for the lovely review! We’re so glad you enjoyed visiting the store and that our team could provide great customer service. Even better to hear that you’re loving how comfy the sofas are!

Classificada 5 em 5 estrelas

Amazing Tignes sofa now is at our home

Amazing Tignes sofa now is at our home. We ordered it in ivory color and it is very beautiful and comfortable. Delivery was super fast. Just what i wanted. Quality is great. 100% recommend!

27 de novembro de 2025
Opinião espontânea
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Resposta da SOFAS and FRIENDS

Thank you so much for your fantastic review! We’re thrilled to hear that your Tignes sofa in Ivory looks beautiful and feels comfortable in your home. It’s great to know the delivery was quick and that the quality met your expectations.
We truly appreciate your recommendation, enjoy your new sofa!

Classificada 5 em 5 estrelas

Delivered super fast

Delivered super fast! Well made absolutely love our Bormino sofa! Legs were not delivered with sofa but one phone call and soon sorted. Super comfy, huge, just fantastic

21 de novembro de 2025
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Resposta da SOFAS and FRIENDS

“Thank you so much for your lovely review! We’re delighted to hear that you’re loving your Bormino sofa and that the comfort and quality met your expectations. We’re also glad the missing legs were quickly resolved for you. If you ever need anything else, we’re always here to help.

Classificada 5 em 5 estrelas

My daughter bought this sofa 2 years…

My daughter bought this sofa 2 years ago and I've decided to buy the same, it looks incredible even now after 2 years of wear and tear it still looks brand new.
Highly recommend

24 de novembro de 2025
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Resposta da SOFAS and FRIENDS

Thank you for your lovely feedback! We’re so glad your daughter’s sofa has stayed looking great after two years and that you chose the same one. We really appreciate your recommendation and hope you enjoy yours just as much!

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