I absolutely love my new ivory Tignes Sofa!! It looks fabulous and is HUGE & really comfy. I was a little sceptical about ordering from an online company that I’ve never used before but after seeing... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
I absolutely love my new ivory Tignes Sofa!! It looks fabulous and is HUGE & really comfy. I was a little sceptical about ordering from an online company that I’ve never used before but after seeing... Ver mais
A empresa respondeu
Bought a sofa on the Friday, there was a 5 weeks estimated wait time on the website. I received a call on Wednesday to say that it was being delivered Saturday, only 8 days! I went for the Fratti... Ver mais
A empresa respondeu
Amazing quality sofa, extremely happy with it, I am obsessed!! Very comfy, and the delivery was fantastic. Lovely, kind friendly men, called me to tell me the day before an estimated time, then called... Ver mais
A empresa respondeu
Made my year, best sofa I’ve ever had Delivery was the smoothest and easiest I’ve ever had Great communication and film nights are the comfiest
A empresa respondeu
351 Purley way, CR0 4NW, Croydon, Reino Unido
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 71% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
It’s the second sofa I bought from sofa and friends. The quality is great and it’s so comfortable! The team were brilliant as always. I’ve recommended them to several friends and they’ve all had great experiences too. Very happy

Resposta da SOFAS and FRIENDS
Just purchased the tinges corner mocha sofa amazing quality and what a great team in the showroom. Well worth a visit.

Resposta da SOFAS and FRIENDS
We got our Tignes sofa - few days ago and we absolutely in love with it.
Great quality, cozy and comfortable.
Very efficient customer service - this model was in stock therefore we received less than in a week after we placed an order. Would definitely recommend!

Resposta da SOFAS and FRIENDS

Resposta da SOFAS and FRIENDS
What a great experience. I had been looking at Sofas & Friends for some time time as I couldnt decide what to go for.
On Monday 13th October in the afternoon I placed an order for the Left Hand Bormio sofa in beige.
On Tuesday 14th October I decided that the right hand would be better so I emailed to request this thinking it would be too late to change the order. Oh no I was wrong, the ordered was amended. On Wednesday 15th October I was advised that my sofa would be delivered on Thursday 16th October - WOW!!!!
So I was given a delivery slot of 11am-2pm so worked from home. The tracking was great and the delivery team kept me updated when they knew they were running late due to traffic.
Well when the sofa arrived I was soo excited. The guys bought it in with absolute care and attention, they washed their hands as soon as they took all the packing off of the sofa - they even took their shoes off to bring the sofa in to my lounge which is hard floors. They were the most friendly and polite delivery team I have ever experienced and an absolute pleasure to have in my home.
They set the sofa up, checked it was all working as it should and gave me a full demonstration. They are an absolute credit to you.

Resposta da SOFAS and FRIENDS
I ordered my Bormio sofa online on Monday afternoon and had it delivered today (Thursday) the same week even with me changing from a left to a right hand corner the following day.
What can I say other than I am in love with my new sofa, it’s stunning!
Customer service from these guys is the best.
The delivery service guys were running late due to traffic but kept me informed along the way. They installed the sofa after washing their hands so as not to mark the sofa, set it up and gave me a full demonstration and they even took all of the wrapping. They are a credit to you!

Resposta da SOFAS and FRIENDS
Great sofa love it!
Start to finish great communication and great product.

Resposta da SOFAS and FRIENDS
Great company and service, delivery guys so good too took care and showed me how it works. 5 Stars

Resposta da SOFAS and FRIENDS
Had to wait longer than the advertised 2 weeks, still waiting for a chair, but had an issue on delivery of my sofa that was resolved the next day, so good customer service.

Resposta da SOFAS and FRIENDS
I just want to thank you for the seamless service. You and the delivery drivers were fantastic and the sofa matches your work ethic. Over the moon with it and the service.

Resposta da SOFAS and FRIENDS
Amazing company and the best customer experience ever. Thank you for making our sofa purchase so easy and fun. Most reliable and great service and absolutely stunning sofa. We are so pleased with our purchase. Thank you Sofa and Friends for our lovely evenings by the fire.

Resposta da SOFAS and FRIENDS
Absolutely beautiful sofa so big so comfy and it looks amazing cant wait for my chair to arrive stunning it really is the tignes sofa in ivory

Resposta da SOFAS and FRIENDS
Excellent range of premium sofas. Go into store if you are unsure of colour or texture and the staff will happily show you a massive range of alternatives to what you see on the website. Delivery times were accurate and installation team were friendly and efficient. Start to finish I have no complaints and I absolutely love my new sofa

Resposta da SOFAS and FRIENDS
I’ve been on the hunt for the perfect sofa since February. I purchased the Bormio sofa and it arrived the next day!! I have to say, it’s bar far the best sofa! Electric extension, adjustable backrest and storage, what more can you ask for? 🫶🏻

Resposta da SOFAS and FRIENDS

Resposta da SOFAS and FRIENDS
I had such a good experience with this company. I ordered the sofa and within the week it was delivered, 3 hour window for delivery set, good communication and the guys set up the sofa and even took away the rubbish. An effortless process and the sofa is amazing. Thank you

Resposta da SOFAS and FRIENDS
The sofa is of very good quality, I like everything.
But the delivery leaves much to be desired.
We weren't promised delivery between 4:00 and 7:00. After that, we were supposed to go to the hospital to see our child. They only called at 7:30 to say they'd be there soon. We tracked the delivery people on a map; they were in the center of our city. They just went there to have dinner and decided to miss our delivery. I had to go to the hospital alone without my husband, since he was present and would stay to receive the delivery.
Then these workers couldn't get the sofa into the house, especially one man who absolutely refused to lift the sofa and help my husband. He had to call a friend, and they managed to get it into the living room themselves.

Resposta da SOFAS and FRIENDS
I ordered sofa, I love idea, how it works, quick delivery and quality. However when I order in description was saying sofa is black when it arrived I seen real colour which is a more charcoal grey and I just hate grey colour, was very upset about it so thats why 3stars. Was thinking about changing to white instead but return charge is quite expensive so just have to stick with my sofa how it is.
Delivery guys was absolutely amazing.

Resposta da SOFAS and FRIENDS
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.