SOFAS and FRIENDS Opiniões 

635
TrustScore: 5 em 5

4,8

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Classificada 5 em 5 estrelas

I absolutely love my new ivory Tignes Sofa!! It looks fabulous and is HUGE & really comfy. I was a little sceptical about ordering from an online company that I’ve never used before but after seeing... Ver mais

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Classificada 5 em 5 estrelas

Bought a sofa on the Friday, there was a 5 weeks estimated wait time on the website. I received a call on Wednesday to say that it was being delivered Saturday, only 8 days! I went for the Fratti... Ver mais

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Classificada 5 em 5 estrelas

Amazing quality sofa, extremely happy with it, I am obsessed!! Very comfy, and the delivery was fantastic. Lovely, kind friendly men, called me to tell me the day before an estimated time, then called... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Made my year, best sofa I’ve ever had Delivery was the smoothest and easiest I’ve ever had Great communication and film nights are the comfiest

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4,8

Excelente

TrustScore: 5 em 5

635 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 71% das suas opiniões negativas

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4,8

Todas as opiniões

(635)

194 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

It’s the second sofa I bought from sofa…

It’s the second sofa I bought from sofa and friends. The quality is great and it’s so comfortable! The team were brilliant as always. I’ve recommended them to several friends and they’ve all had great experiences too. Very happy

1 de setembro de 2025
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Resposta da SOFAS and FRIENDS

Thank you so much for your continued trust and kind words! We’re thrilled that you’re happy with your new sofa and truly appreciate your recommendations. It means a lot to our team!

Classificada 5 em 5 estrelas

Amazing

Just purchased the tinges corner mocha sofa amazing quality and what a great team in the showroom. Well worth a visit.

26 de outubro de 2025
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Resposta da SOFAS and FRIENDS

Thank you so much! We’re delighted you love your Tignes Corner Mocha sofa and had a great experience in our showroom. Enjoy your new sofa!

Classificada 5 em 5 estrelas

Amazing sofa and excellent service

We got our Tignes sofa - few days ago and we absolutely in love with it.
Great quality, cozy and comfortable.
Very efficient customer service - this model was in stock therefore we received less than in a week after we placed an order. Would definitely recommend!

21 de outubro de 2025
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Resposta da SOFAS and FRIENDS

Thank you so much for your wonderful feedback! We’re delighted to hear that you love your Tignes sofa and that it arrived so quickly. It’s great to know you’re happy with both the quality and comfort.

We truly appreciate your recommendation and your kind words — they mean a lot to our team.

Wishing you many cozy moments on your new sofa!

Warm regards,

Classificada 5 em 5 estrelas

Fantastic quality

quick efficient delivery and fantastic quality

17 de outubro de 2025
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Resposta da SOFAS and FRIENDS

Thank you so much for taking the time to share your feedback with us

Classificada 5 em 5 estrelas

What a great experience!!!

What a great experience. I had been looking at Sofas & Friends for some time time as I couldnt decide what to go for.
On Monday 13th October in the afternoon I placed an order for the Left Hand Bormio sofa in beige.
On Tuesday 14th October I decided that the right hand would be better so I emailed to request this thinking it would be too late to change the order. Oh no I was wrong, the ordered was amended. On Wednesday 15th October I was advised that my sofa would be delivered on Thursday 16th October - WOW!!!!
So I was given a delivery slot of 11am-2pm so worked from home. The tracking was great and the delivery team kept me updated when they knew they were running late due to traffic.
Well when the sofa arrived I was soo excited. The guys bought it in with absolute care and attention, they washed their hands as soon as they took all the packing off of the sofa - they even took their shoes off to bring the sofa in to my lounge which is hard floors. They were the most friendly and polite delivery team I have ever experienced and an absolute pleasure to have in my home.
They set the sofa up, checked it was all working as it should and gave me a full demonstration. They are an absolute credit to you.

16 de outubro de 2025
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Resposta da SOFAS and FRIENDS

We appreciate you sharing your experience and giving us a 5-star rating! We're so glad to hear that our staff was helpful.

Classificada 5 em 5 estrelas

I ordered my Bormio sofa online on…

I ordered my Bormio sofa online on Monday afternoon and had it delivered today (Thursday) the same week even with me changing from a left to a right hand corner the following day.
What can I say other than I am in love with my new sofa, it’s stunning!
Customer service from these guys is the best.
The delivery service guys were running late due to traffic but kept me informed along the way. They installed the sofa after washing their hands so as not to mark the sofa, set it up and gave me a full demonstration and they even took all of the wrapping. They are a credit to you!

16 de outubro de 2025
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Resposta da SOFAS and FRIENDS

Thank you so much for your wonderful feedback! We’re delighted to hear you love your new Bormio sofa and that everything went smoothly from order to delivery. Our team will be so pleased to know their care and communication made such a positive impression. Enjoy your stunning new sofa, and thank you for choosing us!

Classificada 5 em 5 estrelas

Great sofa love it

Great sofa love it!

Start to finish great communication and great product.

16 de outubro de 2025
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Resposta da SOFAS and FRIENDS

Thank you for your lovely review! We’re so happy to hear you love your new sofa and that everything went smoothly from start to finish. We really appreciate your kind words and support!

Classificada 5 em 5 estrelas

Great company and service

Great company and service, delivery guys so good too took care and showed me how it works. 5 Stars

13 de outubro de 2025
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Resposta da SOFAS and FRIENDS

Thank you for your wonderful review! We’re so pleased to hear you had a great experience and that our delivery team took good care of everything. Enjoy your new furniture, and thanks again for choosing us!

Classificada 4 em 5 estrelas

Good customer service

Had to wait longer than the advertised 2 weeks, still waiting for a chair, but had an issue on delivery of my sofa that was resolved the next day, so good customer service.

15 de outubro de 2025
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Resposta da SOFAS and FRIENDS

Thank you for your feedback! We’re sorry for the delay with your chair and any inconvenience caused. We’re glad to hear the sofa issue was resolved quickly and that you were happy with our customer service. We appreciate your patience and hope you enjoy your new furniture once everything arrives.

Classificada 5 em 5 estrelas

I just want to thank you for the…

I just want to thank you for the seamless service. You and the delivery drivers were fantastic and the sofa matches your work ethic. Over the moon with it and the service.

11 de outubro de 2025
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Resposta da SOFAS and FRIENDS

Thank you so much! We’re thrilled you’re happy with your sofa and our service 🤍 Enjoy your new space!

Classificada 5 em 5 estrelas

Amazing company and the best customer…

Amazing company and the best customer experience ever. Thank you for making our sofa purchase so easy and fun. Most reliable and great service and absolutely stunning sofa. We are so pleased with our purchase. Thank you Sofa and Friends for our lovely evenings by the fire.

10 de outubro de 2025
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Resposta da SOFAS and FRIENDS

Thank you so much! We’re thrilled you love your new sofa and had such a great experience with us 🤍 Enjoy those cozy nights by the fire!

Classificada 5 em 5 estrelas

Absolutely beautiful sofa so big so…

Absolutely beautiful sofa so big so comfy and it looks amazing cant wait for my chair to arrive stunning it really is the tignes sofa in ivory

6 de outubro de 2025
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Resposta da SOFAS and FRIENDS

So glad you’re loving it — the Tignes in ivory is a stunner! 🤍

Classificada 5 em 5 estrelas

Perfect service

Perfect service
Top class quality

7 de outubro de 2025
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Resposta da SOFAS and FRIENDS

We appreciate you sharing your wonderful experience and for the 5-star rating!

Classificada 5 em 5 estrelas

Excellent range of premium sofas

Excellent range of premium sofas. Go into store if you are unsure of colour or texture and the staff will happily show you a massive range of alternatives to what you see on the website. Delivery times were accurate and installation team were friendly and efficient. Start to finish I have no complaints and I absolutely love my new sofa

7 de outubro de 2025
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Resposta da SOFAS and FRIENDS

Thank you for your lovely review! We’re so glad you love your new sofa and had a great experience with our team.

Classificada 5 em 5 estrelas

The BEST sofa

I’ve been on the hunt for the perfect sofa since February. I purchased the Bormio sofa and it arrived the next day!! I have to say, it’s bar far the best sofa! Electric extension, adjustable backrest and storage, what more can you ask for? 🫶🏻

1 de outubro de 2025
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Resposta da SOFAS and FRIENDS

Thank you so much for your wonderful feedback! 💛 We’re thrilled to hear that you love your Bormio sofa and that it’s ticking all the boxes for comfort and functionality. Enjoy your new space — we hope it brings you plenty of cozy, relaxing moments!

Classificada 5 em 5 estrelas

Amazing sofa

Amazing sofa. Crazy fast delivery. Very happy, will use again 5*

1 de outubro de 2025
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Resposta da SOFAS and FRIENDS

We appreciate you sharing your positive experience with us; we are so glad to hear that you received great service.

Classificada 5 em 5 estrelas

I had such a good experience with this…

I had such a good experience with this company. I ordered the sofa and within the week it was delivered, 3 hour window for delivery set, good communication and the guys set up the sofa and even took away the rubbish. An effortless process and the sofa is amazing. Thank you

30 de setembro de 2025
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Resposta da SOFAS and FRIENDS

We’re so happy to hear you had such a great experience! Thank you for choosing us—we’re glad the delivery went smoothly and that you’re enjoying your new sofa.

Classificada 5 em 5 estrelas

The sofa is great, but the delivery needs some work.

The sofa is of very good quality, I like everything.
But the delivery leaves much to be desired.
We weren't promised delivery between 4:00 and 7:00. After that, we were supposed to go to the hospital to see our child. They only called at 7:30 to say they'd be there soon. We tracked the delivery people on a map; they were in the center of our city. They just went there to have dinner and decided to miss our delivery. I had to go to the hospital alone without my husband, since he was present and would stay to receive the delivery.
Then these workers couldn't get the sofa into the house, especially one man who absolutely refused to lift the sofa and help my husband. He had to call a friend, and they managed to get it into the living room themselves.

26 de setembro de 2025
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Resposta da SOFAS and FRIENDS

Thank you for sharing your feedback. We’re very glad to hear that you’re happy with the quality of the sofa, but we sincerely apologize for the delivery experience you described. It’s clear that our team did not meet the standards of service we aim to provide, and we understand how frustrating and stressful that must have been, especially given your plans that evening.

We take your comments seriously and will be addressing this matter with our delivery partners to ensure it does not happen again.
Best Regards

Classificada 3 em 5 estrelas

Sofa good quality but colour not as described

I ordered sofa, I love idea, how it works, quick delivery and quality. However when I order in description was saying sofa is black when it arrived I seen real colour which is a more charcoal grey and I just hate grey colour, was very upset about it so thats why 3stars. Was thinking about changing to white instead but return charge is quite expensive so just have to stick with my sofa how it is.
Delivery guys was absolutely amazing.

26 de setembro de 2025
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Resposta da SOFAS and FRIENDS

Thank you for your feedback. We’re delighted to hear you’re happy with the sofa’s quality and with our delivery team. We’re truly sorry the colour wasn’t as expected, and we hope the comfort and craftsmanship of the sofa will help make up for the disappointment.

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