Specsavers Opiniões 

2650
•
TrustScore: 4.5 em 5

4,5

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 2 em 5 estrelas

the descriptions of the contact lenses never quite matches what my prescription says. the options of lenses to choose from dont appear the same. its difficult to choose two different lenses in one tra... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Staff were helpful and my needs were met with organising new contact lenses. The optometrist went out of her way so I could log-in and order and even checked/compared costs for me. Relaxed atmospher... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Overall from start to finished of getting a new eyeglasses, I highly recommend Specsavers CBD ... Friendly staff and an awesome Optometrist who understood my needs and it is so GREAT to be able to see... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Excellent service! Unfortunately I wasn’t happy with my prescription sunglasses, they were too big and just didn't look right. This wasn’t an issue, they said no problem just pick another pair and we... Ver mais

A empresa respondeu


Informações sobre a empresa


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

3 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,5

Todas as opiniões

(2650)

580 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

I had an exceptional experience with…

I had an exceptional experience with the team at the Manukau branch, who were both welcoming and professional. I received excellent service from all staff members; in particular, Jasleen, Elena, and Maylis provided comprehensive support in selecting the ideal eyewear for my needs. They ensured I was fully informed throughout the process, offering clear explanations regarding my test results, lens specifications, and frame selection. Thank you for your professional assistance.

22 de setembro de 2026
Opinião espontânea
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Resposta da Specsavers

Thank you so much, Katrina! This is so wonderful to hear!

Classificada 5 em 5 estrelas

Great service

Great service after I lost both by pairs of reading glasses. My new sets came through far quicker than normal thanks to staff noting urgency required

25 de setembro de 2026
Opinião espontânea
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Resposta da Specsavers

Thank you very much, Gary!

Classificada 5 em 5 estrelas

Unhurried and personalised service

Unhurried, professional advice; good discounts, very happy with my new pairs of glasses. I felt well looked after - really good individualised service.

5 de outubro de 2026
Opinião espontânea
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Resposta da Specsavers

Thank you so much, Nic!

Classificada 3 em 5 estrelas

Good for the eye test

Good for the eye test. Pushy on the sell to upgrade and veer away from the special offer.

20 de setembro de 2026
Opinião espontânea
logótipo da Specsavers

Resposta da Specsavers

Hi Shells, thanks for reaching out. We're so sorry to hear that you had a negative experience in-store, as we take pride in our great customer service! Are you able to send your feedback through our online feedback form here?
https://www.specsavers.com.au/feedback
Submitting feedback this way means that your concern gets sent to the store you visited as well as the customer care team so they can take appropriate action.

Thanks and take care, The Specsavers Team

Classificada 5 em 5 estrelas

The team at Ormiston are fantastic

The team at Ormiston are fantastic. I can’t recommend them enough. Thank you Steven and Michelle.

24 de setembro de 2026
Opinião espontânea
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Resposta da Specsavers

Thanks for your amazing review!

Classificada 5 em 5 estrelas

A very positive experience

I had a very positive experience both in choosing, organising and picking up my new glasses.
I'll definitely go back!

27 de setembro de 2026
Opinião espontânea
logótipo da Specsavers

Resposta da Specsavers

Thank you, Andy!

Classificada 5 em 5 estrelas

Very professional

Very professional, thorough and respectful

25 de setembro de 2026
Opinião espontânea
logótipo da Specsavers

Resposta da Specsavers

Hi there, thanks for your amazing review!

Classificada 1 em 5 estrelas

I had an appointment this morning

I had an appointment this morning, made appointment on line and had a confirmation. When I arrived the receptionist said the appointment had been cancelled on 26th. This was news to me, I certainly hadn't cancelled. Anyway being very frustrated, I decided after many years with specsavers, I have got an appointment tomorrow with an alternative optician.

28 de setembro de 2026
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logótipo da Specsavers

Resposta da Specsavers

Hi Barbara, thanks for reaching out and sorry to hear you've had a negative experience with us. If you would like to make a complaint, you can do this through our feedback loop here: https://www.specsavers.co.nz/about/customer-service/feedback. Sending feedback this way means that it gets sent to the store you select, as well as the customer care team so they can reach out to you and discuss any issues you may have. Thanks, The Specsavers Team!

Classificada 5 em 5 estrelas

Awesome service

Staff made me feel great
They gave me that feeling of focused on me one on one
Staff I delt with were awesome

26 de setembro de 2026
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Resposta da Specsavers

Thanks for your amazing review!

Classificada 5 em 5 estrelas

Exceptional Customer Experience

The staff at Papakura Specsavers were all very and professional
My fitting was spot on
I love my new glasses
Great value for money
And exceptional customer experience

25 de setembro de 2026
Opinião espontânea
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Resposta da Specsavers

Thank you, Chris!

Classificada 2 em 5 estrelas

Nearly 4 weeks to deliver

What needs to be improved is delivery times. Took nearly 4 weeks to have the contacts delivered. My son had to go around 2 weeks without contact lenses.

1 de setembro de 2026
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Resposta da Specsavers

Hi Carolina - thanks for reaching out and sorry to hear you were unhappy with your experience. If you'd like to, you can submit your feedback here: https://www.specsavers.co.nz/about/customer-service/feedback. When you submit feedback in this way, your concern will be sent to our customer service team so they can reach out and assist you with your issue. Kind Regards, The Specsavers Team

Classificada 5 em 5 estrelas

Highly recommend Ayah & the Specsavers in Botany team

Ayah & her team at Specsavers in Botany are fantastic. I’d scratched my eye when pruning a lime tree; a local A&E prescribed an antibiotic that I appeared to be allergic to. Ayah went out of her way to explain exactly what damage was done and the risks/dangers for recovery before researching alternative medication. They also prescribed lubricating eye drops (which A& E hadn’t) explaining if the eye is dry, there’s a risk the eyelid can remove the delicate healing cells. I was asked to book a follow up to ensure the eyelid was repairing & not affected. So pleased I did. Such knowledgeable, professional, friendly, helpful and compassionate staff with humour (in the right places) too! Can’t recommend the team highly enough. Know it’s a busy practice so you have to wait, but well worth it.

21 de setembro de 2026
Opinião espontânea
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Resposta da Specsavers

Thanks for your amazing review!

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

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