Firstly my order hadn’t arrived after 2.5 weeks - when I phoned to query it they said they would send out an emergency pair of trial lenses to cover me and keep me updated on my order. The trial len... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Highly skilled optometrists who are equally as wonderful with my children as they are with me. Other staff are also friendly and very knowledgeable.
Have been going annually to Hornby Specsavers since 2021 (vision keeps changing). Always lovely staff who know their stuff.
A empresa respondeu
I had ordered the wrong contact lenses and was going away. The guys were absolutely amazing and even got my lens all the way down the south of the South Island to the motel I was staying. Awesome serv... Ver mais
4,5
Excelente
3 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Walked out half an hour after my…
Walked out half an hour after my booking time
20 de julho de 2026
Opinião espontânea
Resposta da Specsavers
Hi Alan - thanks for reaching out and sorry to hear you were unhappy with your experience in-store. If you'd like to, you can submit your feedback here: https://www.specsavers.co.nz/about/customer-service/feedback. When you submit feedback in this way, your concern will be sent directly to the store and to our customer service team so they can reach out and assist you with your issue. Kind Regards, The Specsavers Team
Easy and very supportive
Really good advice and support from staff at the local store, along with easy to navigate website for ordering contact lenses
14 de julho de 2026
Resposta da Specsavers
Thank you, Bill!
New lenses only
I didn’t realised after I read the leaflet and it says if you not satisfied with 3 months. In Hamilton they didn’t mention this to me, what a waste of resources.
22 de julho de 2026
Opinião espontânea
Resposta da Specsavers
Hi there, thanks for reaching out. Are you able to send your feedback through our online feedback form here?
https://www.specsavers.co.nz/feedback
Submitting feedback this way means that your concern gets sent to the store you visited as well as the customer care team so they can take appropriate action. Thanks and take care.
Great helpful friendly service
Great staff, who provided a helpful and fast service.
3 de agosto de 2026
Opinião espontânea
Resposta da Specsavers
Thanks for your lovely review, Joanne!
Resposta da Specsavers
Thanks for the lovely review, Geoff!
Specsavers Levin
Levin is so lucky to have this wonderful service. Wonderful friendly staff & so helpful.
23 de julho de 2026
Opinião espontânea
Resposta da Specsavers
Thank you, Tracey!
Staff were soo helpful make my decision…
Staff were soo helpful make my decision much easier
27 de julho de 2026
Opinião espontânea
Resposta da Specsavers
Thank you, Vladimir!
Resposta da Specsavers
Thank you Tara-Marie!
I felt that my concerns were listened…
I felt that my concerns were listened to and addressed. Extremely good customer service.
29 de julho de 2026
Opinião espontânea
Resposta da Specsavers
Thank you, Sheila! We're so happy to hear it!
comprehensive eye examination for an…
comprehensive eye examination for an extremely reasonable price.
25 de julho de 2026
Opinião espontânea
Resposta da Specsavers
Thank you, Robert!
Friendly staff a good product at the…
Friendly staff a good product at the right price
22 de julho de 2026
Opinião espontânea
Resposta da Specsavers
Hi there, thank you for the fantastic review!
Resposta da Specsavers
Hi John, thanks for reaching out. We have one of the most stringent quality testing regimes in the world, and have always prided ourselves on making quality eyewear affordable Australia-wide. The cost of our glasses does factor in tax, business costs, the logistics from our warehouse, lab and then into store. We make sure that we offer a range of different promotions for customers, and we pride ourselves on providing the best value for our customers that we can! I hope that helps answer your question - thanks, The Specsavers Team!
Friendly and welcoming
22 de julho de 2026
Opinião espontânea
Resposta da Specsavers
Thanks for the lovely review!
Brought expensive titanium frames
Brought expensive titanium frames, metal broke from just cleaning the lenses, I had them 2 yrs and 2 months, they said the warranty is only 2 yrs, so l said consumers guarantee, they were not interested, this was at the Timaru branch, they said it was down to the manufacturer, yet I said but u purchase them for us, and we rely on you picking good quality stuff. Won’t be going back. The lady was very blunt.
31 de julho de 2026
Opinião espontânea
Resposta da Specsavers
Hi Darren, thanks for reaching out and sorry to hear you were unhappy with your experience in-store. If you'd like to, you can submit your feedback here: https://www.specsavers.co.nz/about/customer-service/feedback. When you submit feedback in this way, your concern will be sent directly to the store and to our customer service team so they can reach out and assist you with your issue. Kind Regards, The Specsavers Team
Greeted at reception with very…
Greeted at reception with very friendly, courteous, and smiling staff makes you at ease. Optometrist lady was very informative regarding my eye care at the Westfield Riccarton store.
21 de julho de 2026
Opinião espontânea
Resposta da Specsavers
Thanks Rhondda!
Resposta da Specsavers
Thank you for your review!
Great service and value
Great service and value. I ordered both contacts and glasses and are really happy with both products
24 de julho de 2026
Opinião espontânea
Resposta da Specsavers
Thank you, Helen!
Cool optometrist
The optometrist - Chris Boyle- was excellent. Professional, but not stuffy or overly formal.
He had great explanations. A lot of the technical aspects went above my head. But he was super respectful and kind taking time to describe things in a way I understood.
Cool guy. Second time I’ve been seen by him. Would hope to see again.
Got my favourite titanium frames again.
Glasses were ready to collect in 8 days. Now seeing in 4K. Too easy.
22 de julho de 2026
Opinião espontânea
Resposta da Specsavers
Thanks Risheen!
Great service lovely person who fitted…
Great service lovely person who fitted my glasses overall a very nice experience
26 de julho de 2026
Opinião espontânea
Resposta da Specsavers
Thanks Linda
I was seen promptly & the Optometrist…
I was seen promptly & the Optometrist was very efficient.
8 de julho de 2026
Opinião espontânea
Resposta da Specsavers
Thanks Maree!
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.